SUMMARY:
- Analytical and process driven Senior Business Analyst with +15 years of Healthcare and Engineering system, process and data analysis experience.
- Possess the skills of negotiation and communication to forge positive working relationships with stakeholders at all levels of an organization.
- Proven ability to elicit requirements to enhance and produce new software systems, processes and workflows.
- Coordinate efforts to develop tactical solutions that meet business needs, strategic objectives and achieve positive Confidential .
- Directed scrum team in the development of web based enterprise compliance audit applications yielding $5M in savings over a 5 - year period and improved regulatory compliance.
- Managed the implementation of a mobile software application that provided access to real-time data and secure texting for remote physicians which enhanced the clinical decision-making process and improved patient care.
- Reengineered a complex manual data collection process into a single software solution that automated data upload, data analysis and data reporting.
- Achieved Certified Scrum Master and Certified Scrum Product Owner.
SKILLS:
- Requirements Elicitation
- Visual Modeling
- Root Cause Analysis
- GAP Analysis
- Process Reengineering
- Project Management
- Data Analytics
- Facilitation
- Critical Thinking
- Mentoring
- Scrum Framework
- Agile Methodologies
PROFESSIONAL EXPERIENCE:
Senior Business Analyst
Confidential, Louisville, KY
Responsibilities:
- Implement processes for integrating electronic messaging with Health Information Exchange and achieving business interoperability objectives.
- Conduct root cause analysis to determine software or operational related issues with 90% identified and resolved within 24hrs.
- Perform weekly data and trend analysis of clinical information to determine quality and efficiency of care and operational and clinical performance.
- Provide tier 2 technical support for 1000+ operational users of multiple software applications.
- Develop process models, workflows and User Interface wireframes using visual modeling.
- Built strong customer relationships through open communication, managed expectations and agreed objectives.
- Mentor business analysts on SDLC process, Agile Methodologies and documentation.
- Manage quarterly Confidential audit process and maintain Confidential Narrative and Test data by reviewing Confidential objective, Risks and key controls for compliance of the Confidential application.
Senior Business Analyst
Confidential, Louisville, KY
Responsibilities:
- Established defect management processes and produced monthly defect reports through data analysis to identify trends, variances, monitor defect rates and manage resolution of defects.
- Researched, documented and reengineered subrogation processes and workflows for hospital/physician billing and coding audit systems, healthcare claims and healthcare remittance.
- Directed multiple elicitation sessions with business SMEs to capture as-is processes, identifying system and workflow inefficiencies and redundancies.
- Identified and recommended enhancements to system automation and operational performance through process/workflow modeling.
Business Process Analyst
Confidential, Louisville, KY
Responsibilities:
- Responsible for analyzing, developing and administering Medical, Accounting, and Information Technology processes.
- Initiated, planned, and the implementation of Medisoft Clinical electronic medical records system (EMR) and computerized physician order entry system (CPOE).
- Established encrypted data link to transfer billing information through third party revenue cycle in compliance with HIPPA.
- Achieved a paperless operation, with the introduction of electronic medical records system realizing a savings of $100K of operating expenses for 1st year.
- Setup in-house pharmacy web based application system using Script Plus.
- Implemented digital communication systems ( Confidential ), improving efficiency between remote locations.
