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Senior Business Systems Analyst Resume

Eagan, MN


  • Around 8 years of experience as a Business Analyst with ability to understand and analyze complex business and data requirements in various domains such as Financial, Airlines, Healthcare and Public Sector domains .
  • Acted as liaison between business unit and software development teams during both Business Analysis and Data Analysis.
  • Participated and evolved with ability to lead Scrum teams, abiding by Agile (Scrum) values and principles and providing expertise efficiently across multiple projects running in parallel.
  • Prepared deliverables such as Business Requirements Documents (BRD), System Requirements Specifications (SRS), Functional Requirements Specifications (FRS) and High Level Design using Unified Modeling Language (UML) for Waterfall projects.
  • Wrote business value User Stories by using gathering techniques like JAD, Interviewing & Reverse Engineering as a part of Agile (Scrum) projects.
  • Interacted on a daily basis with Product Owners, SMEs, Scrum Master, Developers & QA team for business requirements review and grooming product backlog for complete and unambiguous results.
  • Created Data Mapping for interacting host and client applications in both SOAP & RESTful web services using XMLs.
  • Elicited Functional Requirements and refined of those requirements into Non - Functional Requirements, definition of and adherence to business rules, appropriate documentation, refinement to the level of a product specification, and analysis of requirements to ensure they effectively meet business needs.
  • Experienced in identifying the key stakeholders through Stakeholder Analysis (RACI) understanding existing process flows, standard operating procedures and analyzing the gaps.
  • Adept in BPM, SOA and Re-Engineering (As-Is &To-Be modeling/mapping) systems applications and business processes.
  • Analyzed Data using SQL and ETL techniques to perform Statistical Analysis and Transformation .
  • Good understanding with MDM (STAR Schema) to perform Data Cleansing, Data mapping and Data Transformation .
  • Hosted JAD sessions with superior organization and presentation skills.
  • Developed Test Plans and Test Cases based upon business requirements to help perform QA.
  • Coordinated and actively participated in GAP Analysis for the application including meetings with business for the Walkthroughs of defects rose during UAT .
  • Designed Use Cases, Activity, Process Flow &Entity Relationship Diagrams in Visio.
  • Solid understanding Product Lifecycle Management business processes from Design creation to Delivery .
  • Experienced in facilitating the test process by using bug-tracking tool JIRA and change management tool HP SM .
  • Mentored junior BAs for elicitation techniques, domain specific processes & meeting business goals .


Operating Systems: Microsoft Windows XP/VISTA/7, UNIX


Databases & Tools: SQL Server, MYSQL, SSMS, Oracle 11g

Internet Technologies: HTML, XML, SOAP UI & RESTful web services

Quality Management: HP QC 10 / ALM 11, QTP

Business Modeling Tools: Visio, IBM BPM, Charismatek - Software Metrics Function Point WORKBENCH

Airline domain Tools: Sabre GDS & AT

Change Management Tools: TFS, SharePoint, IBM Rational RequisitePro, IBM Technology Development Platform (TDP), Rally, JIRA, HP SM

ETL Tools: Clover

Reporting Tools: Crystal Reports

SDLC Methodologies: Waterfall, RUP, Agile (Scrum)

Smart Grid Apps: ABB Network Manager - ORMap 7.2, ABB - Ventyx s/w - OMS, DMS, GIS DSCADA, Service Suite and netCADOPS

Smart Grid Technologies: ArcGIS, Intelligent Grid, Smart Grid, Load Allocation, UBLF

Office suite: MS Office 2013 (Outlook, Access, Word, Excel, PowerPoint, Visio, Project), IBM Lotus Notes

BA Deliverables: BRD, FRD, FRS, FSD, SRS, Data Mapping - tags in XML, HLD - Functional / Non-functional Requirements, Use Cases, Data Elements, Test Cases, RTM, Process Mapping, Defect logging


Confidential - Eagan, MN

Senior Business Systems Analyst


  • Facilitated and documented Requirements gathering sessions among the stakeholders, technical teams and business units.
  • Participate in business meetings/interviews to analyze and redesign Claims, Benefits, Billing and Group& Member Enrollment processes
  • Identified and engaged the appropriate key stakeholders in working with Business Requirements.
  • Prepared BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
  • Prepares detailed requirement specifications, business process diagrams, charts, tables, reports and flowcharts.
  • Analyzes and documents business processes and work flows. Analyzes and documents requests for Information Systems services to determine scope and order of magnitude.
  • Coordinate end users, project management office and application development areas to determine the best solution to requests for services.
  • Analyzes web applications and conducts web usability studies.
  • Participate in daily scrum/standup meetings to produce artifacts- product backlog, sprint backlog in agile methodology and document the meeting minutes in MS Word and send them out for confirmation.
  • Wrote Requirement and Design document for Master Data Entities. Used Corporate Modeler to design the Process, with lean-six sigma bronze belting seeks to bring strong work ethic to a community with a developed positive and supportive workplace culture
  • Analyzed different source systems in order to come up with Source system, which was generating the data.
  • Applied Lean Six Sigma Methodology across the organization through analysis, projects and improvement initiatives.
  • Created over 400 physician scorecards, creating clarity, accountability, and line-of-sight to patient satisfaction scores.
  • Co-lead project to redesign rounding iOS and Android application .
  • Participated in Ambulatory Improvement Project improvements included: cycle time reduced by 28%, patient access +25%, reduced cost per visit by 30%, increased patient satisfaction from 23rd to 30th percentile
  • Conducted Current - Desired State analysis (As-Is, To-Be process flows), GAP analysis, and Documented Detailed Business Needs (file format, data mapping) compliance to HIPAA mandates.
  • Assisted another project team for the migration of MMS application to TruCare.
  • Converted Data from legacy system to the new system (Data Conversion)
  • Closely worked with Data Modeler and development team in creating Enterprise Data Warehouse
  • Planned and documented procedures for data processing and prepared data flow diagrams for the application.
  • Experience working with Team velocity tool for creating stories
  • Generated/Reviewed data mapping documents to define mapping from source to target.
  • Participated in high-level and low-level design sessions including writing technical project documentation.
  • Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
  • Documented the Purpose of mapping so as to facilitate the personnel to understand the process and in corporate the changes as and when necessary.
  • Assisted in performing Functional Testing and User Acceptance testing (UAT) and documented detailed results.
  • Documented the Purpose of mapping so as to facilitate the personnel to understand the process and in corporate the changes as and when necessary.

Business Analyst

South west Airlines, TX


  • Analyzed flight segments and developed Crew Pairings to optimize utilization and lowest operations cost.
  • Negotiated changes with Aircraft Scheduling to mitigate fatigue, improve reliability and reduce costs.
  • Supported Stewards pilot scheduling projects for technology vision of the group.
  • Optimized pilot planned Credit time, Deadheading and quality of work life metrics to meet pilot staffing.
  • Interpreted long range schedule plans and make recommendations to determine impact on domicile location and staffing requirements.
  • Developed financial analysis to influence contractual, operating and staffing plans which promote safety, minimize costs and are operationally sound.
  • Provided ad-hoc analysis to identify opportunities, investigate operational issues and track fatigue performance.
  • Worked with various managers and architects to identify cross-team dependencies and manage inter-team tasks and impediments.
  • Hosted JIRA admin functions such as creating boards, impediment, install plugins, user management, custom fields, indexing and configuration.
  • Teamed with IT and other organizational resources to develop technical requirements for information management and report requirements using.
  • Tested in Sabre View (green screen) and adequately learned to create PNRs, pricing and ticketing necessary to perform Integration testing on various airport check-in functionalities.
  • Partnered with field and headquarters operational management in solving critical operation issues that impact fatigue, profitability and employee engagement.
  • Monitored the log files in UNIX environment and requests /responses XMLs.
  • Assisted for QA phases - Interface testing, debugging and report generation.
  • On boarded multiple team members and trained them on various tools enabling them to carry out their job functions and support the development community.
  • Conducted classroom instruction training for planning, scoping and test tools.

Environment: Windows 7, UNIX, Sabre GDS & AT - Green screen, PNR, JIRA, Waterfall, HP Quality Center 10.0, Oracle 10g, SQL, SSMS (SQL Server), SOAP & RESTful web services, XML, MS Office

Business Analyst



  • Worked on multiple projects such as Community and State (C&S), Medicare and Retirement (M&R), Consumer Data Base (CDB) Eligibility system as a Business Systems Analyst and SME.
  • Worked on creating Data Usage rights (DUR) document for approval.
  • Prepared PRDs (Project Requirement Documents) and Functional Requirement Document (FRD) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze
  • As a Scrum master Organized and facilitated sprint planning, daily stand-up meetings, sprint and release planning, and other agile development related activities.
  • Conducted and Participated in daily scrum /standup meetings to produce artifacts- product backlog, sprint backlog in agile methodology and document the meeting minutes in MS Word and send them out for confirmation.
  • Established business process flows and work flows. Worked closely with the lead architects and analysts to develop assessments and project plans.
  • Ran EDI Reconciliation reports daily for documentation.
  • Involved in up-grading HIPAA X12 4010 transactions to HIPAA X12 5010 and ICD 9-CM (Clinical modification) to ICD-10-CM/PCS (clinical modification/procedure coding system)
  • Collaborated with the statisticians and underwriting team to analyze and validate run-time decision models.
  • Provided management with business influencing factors on financials and counseled on all pertinent business matters by supplying ongoing, timely, and meaningful financial analysis, both routine and as needed, of business results, projections, innovation projects and other ad hoc projects.
  • Executive leader seeking challenging position to develop and deliver global business solutions by leveraging proven strategic leadership, accomplished development of people, lean six sigma process improvement, end-user usability, data integration, data and content management, and cross-functional solutions
  • Performed Root Cause Analysis, uncover critical business requirements, and facilitate solution delivery.
  • Managed all the requirements along with making requirements available to all team members. Updated project progress and status through MS Project.
  • Performed Root Cause Analysis, uncover critical business requirements, and facilitate solution delivery.
  • Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.
  • Highly skilled in writing and implementing the SOP
  • Experienced in creating Business Process Procedure Documents and providing system training to business and end-users.
  • Solid project execution track record with good leadership, strong communication, and analytical skills.
  • Prioritized work requests from project team.
  • Identified and communicated risks and with possible solutions

Environment: Windows XP, Unix, MS Visio, HP Quality Center 9.2, SOAP UI, Oracle 10g,SOA, MS Office

Business Analyst / Quality Analyst



  • Facilitated and documented Requirements gathering sessions through JAD sessions among the stake-holders, technical teams and business units.
  • Worked closely with Business and stakeholder to gather the requirements.
  • Prepared BRD (Business Requirement Document) and SRD(Specification Requirement Document)
  • Participated in daily scrum calls and updating day to day tasks.
  • Worked on Medicare& Retirement star rating project.
  • Worked on Part D data and providing reports to Business.
  • Converted Data from legacy system to the new system (Data Conversion)
  • Worked closely with Data Architect to create the data flow diagrams by using MS Visio
  • Created Mapping Document from Source to Target by using transformation Rules
  • Documented the Purpose of mapping so as to facilitate the personnel to understand the process and in corporate the changes as and when necessary.
  • Responsible for Data Requirements/Mapping Documentation as related to the redirection or sourcing of the application to the Integrated Data Warehouse
  • Created and maintained Business Use cases and System Use cases, Use Case diagrams, Flow Diagrams, Business Flow Diagrams, Activity diagrams and Sequence diagrams throughout the SDLC.
  • Interacting with Subject Matter Experts, Project Managers, Developers, and participated in JAD sessions.
  • Working with various business users to develop Vision Document and Business Requirement Specifications and gathered Business and Functional Requirements.
  • Performed Phase Testing using ArcGIS to refine Houston Area Electric Distribution Network devices.
  • Rectified phasing errors using ABB - Ventyx applications with ArcGIS analysis through Ad-hoc testing for in CNP Distribution Houston Network model to be part of Intelligent Grid and Smart Grid.
  • Submitted error logs to WOTS (Work Orders Tracking System) on GIS portal for the same.
  • Ran Load Allocation and UBLF (Unbalanced load flow) analysis to investigate Fault Location and Recloser Restoration operations.
  • Wrote business / test documentation and scripts for EMS, OMS, DMS, GIS, DSCADA, Service Suite and netCADOPS.
  • Provided production support to resolve ongoing issues by Functional, End-to-End and Regression testing.
  • Entered and updated Issues in TFS for Epics, User Stories and Tasks.
  • Analyzed system and Business Requirements Documentation; helped develop Test Cases and Test Scripts.
  • SDLC lifecycle methodology implemented by attending Scrum meetings with Stakeholders, Product Owner, Scrum Master, Developers and QA testing team.
  • Worked with multiple projects, production support and identified daily problems and involved in facilitating Functional, End-to-End and Regression testing.
  • Updated documents and metadata on the SharePoint site, managed users, security groups and permissions.
  • Imported bulk data to SSMS to run ad hocSQL queries for periodic DB build.
  • Wrote, Designed, and Maintained GIS work flow documentation for training CNP Engineers and BAs.

Environment: Windows 7, UNIX, PERL, Waterfall, Agile, HP Quality Center 10.0, Oracle 10g, SFTP, SQL, SSMS (SQL Server), TFS, Rational RequisitePro, ABB Network Manager - ORMap 7.2, ABB - Ventyx s/w - OMS, DMS, GIS DSCADA, Service Suite and netCADOPS, PSE, ArcGIS, WOTS, Intelligent Grid, Smart Grid, Load Allocation, UBLF, MS Office, SharePoint.

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