PROFESSIONAL SUMMARY:

• 7 years of professional experience as a Business System Analyst in Insurance Industry.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Excellent in Developing and evaluating business process Models.
• Expertise in the use of tools such as Caliber RM, Rational Rose, Requisite Pro, Starteam, Test Director
• Expert in the Property, Casualty, Annuities, Life Insurance, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS
• Proven success as a business analyst through the years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business Modeling process.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Developed the workflow to produce the output for the user in Pega Systems using html.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
• Experience with insurance administration systems included Actuarial, Policy Application, Eligibility, Enrollment, Underwriting, Reinsurance, Claims, Billing, and Payments.
• Involved in capturing and maintaining business and technical requirements as well as capturing and analyzing process of the DB project, which was developed in XML environment.
• Financial Services Group (formerly Cybertek) clients primarily utilizing the CyberLife insurance application as well as Wealth Management Accelerator (formerly Vantage One). Both applications are written in COBOL and Assembler accessing data from DB2 databases and VSAM files
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Excellent knowledge of Enterprise Portfolio Management systems like Clarity, PlanView and MS Project Server.
• Excellent in Developing and evaluating business process Models.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

TECHNICAL SKILLS:

Software/Hardware: OOAD (OOA/ Confidential ), RUP, UML, SDLC, Waterfall, QA, MS Access, SQL Server, MySQL, PL/SQL, Oracle DBA,DB2. Windows 98/2000/XP, basic UNIX, HTML, basic DHTML, basic XML, MS Office Suite-Excel Macros, Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, Rational XDE, DOORS, Cobol,RequisitePro, CaliberRM, Crystal Reports, various NIKU products, C, C++, Sharepoint, Docushare, BASIC, Intermediate level-Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential, Solana Beach, CA

Business System Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Responsible for developing annual and mid-year operating budgets by underwriting departments.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Worked on Regulatory Reporting ( Confidential ) Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
• Insurance experience includes Personal and Commercial Property and Casualty Insurance with strong Homeowner insurance experience, Reinsurance and Auto Insurance.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Functional knowledge of various modules of Insurance like channel management, policy servicing, claim management, underwriting, reinsurance, and finance.
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Managed the day-to-day progress of product strategy and full life cycle product development/deployment of entire application including RSS and XML news feeds.
• Established a Business Analysis methodology around the Rational Unified Process.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Use of data transformation tools such as DTS, SSIS, Informatica or DataStage.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Confidential
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, SQL, Java, J2EE, SOAP, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, LoadRunner, Mercury, WinRunner

Confidential, Winston Salem, NC

Business Analyst

Responsibilities:

• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Effectively and efficiently underwrite life insurance eligibility
• Performed Cost benefit, ROI and ROM studies
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Conducted user interviews and documented business and functional requirements.
• Manage assigned client portfolio, including transactional processing, follow up, and securing reinsurance recoveries, collateral, and timely and accurate system entry of all assigned client activity.
• Created project Confidential (work breakdown structure), allocated resources to projects and project activities in PeopleSoft and Clarity (project & portfolio management tool)
• Developed and configured software for whole life, universal life and variable life insurance products; estate and business planning; ‘Quote-In-A-Box’ Structured Settlements and annuity systems
• Conducted User Acceptance Testing (UAT) and documentation of Test Cases.
• Expertise in designing and developing Test Plans and Test Scripts.
• Used MS Office for creating Vision, Use Cases, and Supplementary Specification Documents.
• Completed the documentation of Claims Scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Created technical impact documents, data mapping documents and defines Confidential mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.
• Developed, implemented, and maintained a data Quality Assurance workflow across all Reinsurance Program lines.
• Structuring reinsurance solutions for clients' property, professional liability, transactional, and surety reinsurance programs
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Developed prototypes for the UI and also helped in development of screen navigation flows.
• Involved in testing the conversion of the application into web application using XML web services.
• Participated in requirements meetings, writing requirements in CaliberRM, converting requirements from Caliber RM to HP Quality Center
• Helped in the implementation of MS share point 2007 in the company, as a document handler.
• Created Business process workflow diagrams using IBM business process modeler
• Extensively used Ms SharePoint a content management platform, for managing content across the organization within a shared repository.
• Developed use cases, data mapping, screen mockups during the functional specifications.
• Designing test scripts for testing of Claims in Development, Integration and production environment.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Developed detailed Test plan, Test Cases, Test scripts for testing the functionality, GUI and security testing.
• Documented the Use Cases and prepared the Use Case, Activity, Logical, Component and Deployment views using MS Visio and Rational Rose for a clear understanding of the requirements by the development team.
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications.
• Developed the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created DTS Packages for migration of data between MS SQL Server database and other databases like MS Access, MS Excel and Flat Files.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Queried database using SQL
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment: Windows XP Professional, Win Runner, Load Runner, Caliber RM, Oracle9i, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, XML, MS Office suite, MS Visio 2003.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Participated in Requirement elicitation from the business stakeholders and preparing BRD (Business Requirement Document) and FRD (Functional Requirement Document)
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Created Use Cases, Use Case diagrams, Activity diagrams using MS Visio.
• Researched and processed complicated excess reinsurance claims.
• Attended regular JAD sessions with sponsors/stakeholders to get a better understanding of the Business Case.
• Worked closely with the Business Case Coordinator and the project team to perform financial Analysis and document the benefits of the new Business Case/Proposal as well as any risks associated with the approach chosen.
• Assisted in giving high level presentation of the detailed Business case to the Confidential Management Team.
• Also assisted in documenting Cost Benefits Analysis based on Confidential guidelines including benefits, risks issues and dependencies.
• Ongoing training with audit results, Filing, collecting and posting of Reinsurance claims, prepare disclosures and update reports for Client Services Director.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance and Crop Insurance
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Acted as a change liaison between the Project Teams and the Change Advisory Board (CAB)
• Created CAB agendas and submitted to CAB for review.
• Created Mapping Documents, Report Mockups and modified existing report mockups as to CMS requirements and finalized for development
• Financial Services Group (formerly Cybertek) clients primarily utilizing the CyberLife insurance application as well as Wealth Management Accelerator (formerly Vantage One). Both applications are written in COBOL and Assembler accessing data from DB2 databases and VSAM files.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Attended CAB meetings with Project Managers where they give updates on any changes that are going on in their projects and also request more funding if there is a change in scope, timing or resources.
• Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for in corporation in a phased, iterative manner.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions
• Developed departmental reporting process for tracking monthly reinsurance claims activity.
• Worked on several mainframe based applications running on an AS/400 platform.
• Worked with teams of programmers working on a variety of projects including Universal Life.
• Created Architectural Approach Documents ( Confidential ) and Solutions Definition Artifact Package templates (SDAP) and routed to the Project team for completion and then forwarding to stakeholders for their review and approvals.
• Performed quality checks on work efforts to make sure that all the artifacts and deliverables are uploaded into the Architectural Approach Document ( Confidential ) and the Solutions Definition Artifact Packages (SDAP) in a timely manner.
• Created and updated the RACI charts.
• Documented quality findings and getting back to the systems team for corrections and updates.
• Worked closely with project managers, project coordinators and projects planners and filled in the gaps whenever the need arose.

Environment: MS-Office, SharePoint, Mega, Test link, Primavera, DOORS, MS Visio

Confidential, Worcester, MA

Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Assist Reinsurance Administration in reinsurance of policies.
• Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
• Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps.
• Prepared reinsurance cession statements, uploads, and settle accounts for domestic and international companies as specified by treaties.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users. Extensive involved in analysis of data elements from worker's compensation that includes various premium components and its calculations, loss amounts & claim counts.
• Responsible for Commercial Insurance Standards rating and risk factors for Auto and Garage commercial insurance.
• Responsible for GUI Design Sessions with Usability Team and UML modeling for IT team.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance and Crop Insurance
• Created various mockups to indicate the changes to the current receipts as a result of the enhancements.
• Designed and developed an XML product key generation system that allowed for conditional access to features based upon customer purchase levels, while maintaining a unified deployment.
• Developed and maintained Service Oriented Architecture (SOA) governance process costing models and metrics ensuring architecture compliance.
• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Worked extensively with MS Excel and MS access
• Translated high level business / data requirements into Process, Workflow, and Data Flow Diagrams using Rational Rose / MS Visio / BPMN towards facilitating clear understanding of the business process.
• Used Confidential (BPM Tool) to map Process flows and migrated Visio Process flows into Confidential Tool.
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application. Designed and developed Use Cases and UML models using Microsoft Visio. Was responsible for requirement managing and database design and implementation of star-schema, dimensional data warehouse using Erwin. Extensively Used ETL to load data from different databases and flat files to Oracle. Created job schedules to automate the ETL process. Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Confidential
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Participated in creating custom site templates and list templates for developing web part pages for the portal using SharePoint Portal Server 2003.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: MS-Office, Primavera, Quick Test Pro, SQL, Rational Requisite Pro, Rational Rose, MS Visio, Mainframes, People Soft, Business Intelligence (BI), Data Management, Data Mapping