SUMMARY:

• 10 years of Quality Assurance experience as a Business Analyst, Testing Analyst, and UAT Lead. Experience working on Client/Server and Multi - tier web based applications.
• Domain experience in Online Retail, Telecommunications, Technology. Publishing, Pharmaceutical and Order Management System
• Thorough knowledge and expertise in Software Development methodologies (SDLC)
• Managing all aspects of IT development projects, from beginning to end, with direct accountability for project execution while leading a team to accomplish objectives in a given time frame with available resources and within defined budgets
• Thorough knowledge and expertise in Business Analysis and Software Development methodologies (SDLC), including Waterfall, Rational Unified Process (RUP) and Agile SCRUM
• Organized and participated in collaborative workshop and sessions (JAD, RAD, Interviews) to gather end user requirements.
• Proficient in creating Object oriented Designs (OOAD) and diagrams using UML, Use Case diagrams, Data Models, Activity and State diagrams.
• Experience in Change and Configuration Management as an integral part of Software Development and Best Practices.
• Strong in analyzing Business Requirements, creating, analyzing and validating detailed functional specifications (FSD)
• Experience in writing System test plans, defining requirements, developing and maintaining test scripts, and Documenting all phases of the testing process.
• Experience in setting up and defining UAT process, schedule, and deliverables
• Experience in Manual testing of Web Applications using the Responsible Wed Design approach (RWD) and Third Party Integrations as well as Load & Performance testing of applications
• Exposure to testing principles like CMMI levels, FDA 21 CFR Part 11 compliance, Software Development Analysis, Waterfall Model, Agile Model and Scrum Methodology.
• Effective interdepartmental communication skills in order to align and manage shared business objectives (i.e. Project Development Team, Testing Team, BA team and UAT team)
• Experience in leading a and managing cross-functional teams in setting up testing road-map, and ensuring deliverables are met
• Collaborated with various stakeholders from Business, Customer Support, Development, Testing and Release Management
• Performed requirements clarification, conflict resolution, functional and User Acceptance Testing (UAT)
• Highly motivated, detail oriented, and able to work independently and as a part of the team along with excellent technical, analytical and communication skills.

TECHNICAL SKILLS:

Testing Tools: MS Dynamics CRM 4.0, AnalytiX Mapping Manager, Rosebud (DELL), XML Marker, Soap UI, MS Sharepoint, MS Visio, MS Project

Environment: Windows, Windows Server 203, 2008, ATG Endeca

Database Related: SQL Server, Oracle, MySQL, MS-Acess, SQL Queries, Unix, Toad for Oracle

Quality Control: Atlassian Jira, HP Quality Center, Scrum Works, Zephyr Test Management Tool

PROFESSIONAL EXPERIENCE:

Senior Ecommerce BA

Confidential,Piscataway, NJ

• Leading coordination efforts in various user interface (UI) and experience (UX) projects that include Desktop, Tablet and Mobile platforms - Solutions Portal, Accessory Recommender, eChannel Support Redesign Project, Holiday season campaigns and interstitials project for Black Friday, OMNI channel ATG migration projects for My Plan, My Device, Overview Page, Products & Apps page, Pay My Bill, VZW Collections project, Payment support for Confidential employees page etc
• Providing structured and hands on support as a BA to ensure UX design is an integral part of the project lifecycle and work with the development team to ensure the implementation of UX design.
• Work with the business, and developers to deliver the full UX lifecycle, understanding the opportunities for application of UX principles, building a context understanding to aid design and creating the user experience in terms of information architecture, screen design and usability testing.
• Contribute to the development of UX best practices, working with the PM and Dev teams to establish a pattern for approach/methodology to deliver new and extending existing products and features
• Conceptualizing, designing and prototyping new features for The Client Lifecycle and KYC applications
• Understanding the BRD to ensure and capture the requirements defined by the business
• Creating FRD documents to map out the functionality coverage required in order to ensure that project specific goal(s) are achieved in terms of User experience
• Worked to define the overall Ecommerce strategy and executed overall plan and tactics
• Responsible for analysis of overall SEO efforts including keywords, page ranking, technical SEO, and content optimization
• Responsible for review of reporting from third party vendors relating to campaigns - work closely with Senior Director of Ecommerce and Director of Strategy to ensure ROA.
• Using ERD analysis to understand relationships between the data and integrated environments
• Test planning and Task coordination for various Verizon Account types e.g. Personal, Residential, Business, One Customer, RC Customer's, Collection customers etc
• Coordinating, and ensuring all new advertising campaigns throughout the calendar year for major holidays and events do not deviate from the original requirements
• Coordinating business plan and prioritizing efforts for emergency releases (ER), maintenance releases (MR) and monthly VZW releases throughout the calendar year
• Acting as a liaison in order to provide up to date reports between the Business, Development, Testing, and Project Management teams
• Participating in dev code review and walkthrough to ensure business requirements and goals are being met
• Handling change requests (CR) which arises from various projects to ensure they are properly documented and are mapped correctly to the new requirements.
• Coordinating on-call tasks to ensure consistent support throughout the calendar year between BA and Testing teams
• Working closely with PM team(s) to ensure enough coverage for project(s) and alignment of various testing resources from dev, support, and testing team for various projects

Environment: Agile, WATS, Soap UI, Jira Confluence, MS Visio, MS Excel, MS Powerpoint, Quality Centre, VZW internal tools to access the MDN Information (ACSS), VZW Data extraction tool (VDRT), Rest Client services, CQ - Adobe experience manager, and Endeca

Lead E-Comm BA

Confidential, Manhattan, NY

• Prepared Business Requirement Documents (BRD’s) and Functional Requirement Documents (FRD) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.Gathered and validated requirements, resulting in detailed business rules, functional requirements and process design. Prepared graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames).
• Analyzed the Business and Technical Documents to understand the Data flow from Front End to Back End.
• Created User Story and Business requirements, Functional specifications and Use cases for content management application including workflow, file management, image management, web page layout and security.
• Collaborated with on-shore and offshore development team and business users to create and implement User stories for desktop application features like Buy Online, Product Comparison and Product Bundle, Guest Checkout and Persistence Shopping cart.
• Assisted in developing applications by using Agile Methodology in ATG Commerce.
• Designed the System Flow, Data Flow diagrams, using these as the base to obtain requirements and wrote Use Cases
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Identified and retail procedures for emerging retail chain
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor
• Provided analytic support to measure performance of efforts in E-commerce team
• Carried out daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos (stories, Features), and other Scrum-related meetings.
• Assisting my Manager in leading the Testing, Automation, and Load test team. Also, managing the QA team by assigning and delegating responsibilities to the respective team members to ensure that the project road map and timeline is on track in Manager’s absence.
• Reporting directly to the Director of Technology to present and update the team's progress on a daily basis when managing
• Representing the testing team in high level meetings with the VP of Application Development and Chief Information Officer (CIO) to ensure that the project goals are aligned as per the expectations and to ensure that the most important priorities of the organization are being implemented
• Testing the main front end site and the various integration points that interact with it.
• Verifying and testing the Manhattan Order Management (MA) piece integration, which is the core back bone of BN.com where all the order processing and management is handled.
• Responsible for ensuring that the Product Manager (PM) integration with respect to the main front end site is functioning correctly.
• Conducting and coordinating tri-weekly defect review meeting with the Developer’s, PM, MA, and ATG (front end) teams to ensure that the defects are reviewed and assigned to the appropriate teams for resolution.
• Ensuring test case coverage with respect to PM, ATG, MA, and various third party integrations
• Reviewing test cases for fellow team members and providing feedback to ensure efficiency
• Analyzing functional specs and requirements in order to organize a better and productive test cycle
• Used Zephyr online test management tool to collaborate with the entire team and communicate with internal and external stakeholders.
• Used Soap UI to work with WSDL files to test integration web-services and their functionality Performed data integrity testing to assure the accuracy and consistency of data between various integrations using MySQL
• Testing the application output XML files to validate the Structure of the file in terms of parent children nodes and ensuring all the system generated XML files hit all the data points correctly and that all the data is getting stored as per the expectations
• Testing XML file import and export posts using system connection end points to ensure data is correctly being accepted by the system as per the mapping files and validating the database to ensure accurate storage of system data.
• Using Soap UI to test WSDL services related to Partner Fulfillment System (PFS) project and ensuring the Customer Order data flows correctly through each system 4
• Working with the MA team located in Atlanta, GA to ensure that the Order Management integration between BN.com (ATG) and MA systems is working accurately, this also involved verifying that system input and output between the integration is working as per the defined specs and that data is being stored correctly in the respective data base
• Involved in testing various third party integrations with BN.com for e.g. Chase Payment Tech Certification Testing, Endeca Search, Oracle Financial, Right Now CX, QAS Address Verification system, Vertex Tax Generating system, Accertify Gift Card integration, Product Catalog Image integration etc.

Environment: MySQL, AnalytiX Mapping Manager, Soap UI, XML Marker, Notepad ++, Zephyr Test Management Tool, IE, Firefox, Chrome, JIRA Issue Tracker

Senior BA Analyst/UAT Lead

Confidential, Hoboken, NJ

• Enhanced WileyPLUS E4 with the answer specific feedback feature - worked on requirements gathering, design, spec work and UAT
• Analyzed and documented certain existing processes for WileyPLUS E4
• Created cross-functional flowcharts depicting product setup, order processing and revenue allocation for Wiley Custom Select (WCS). WCS gives instructors the freedom to build course materials exactly the way they want them and offer students a cost-effective alternative to traditional texts
• Worked through the entire cycle (requirements gathering, design, development, UAT and release) of integration of WileyPLUS E4 with Blackboard Learn
• Analyzing new functionalities, and developing/writing clear and detailed relevant test scenarios, test plans and test cases in relation to different third party integrations
• Also, managed manual functional testing and Performance Stress/Load testing of the WPE4-Blackboard project and its AUTO-Grade-Refresh piece
• Developed a documented work-flow for load test scenario planning for WPE4-Blackboard project and Reaction Explorer application
• Coordinated manual concurrent testing of different applications to judge the applications responsiveness
• Used web service tools to target specific web-services between applications in order to measure the response times
• Managed UAT process for major WileyPLUS releases, WileyPLUS-ORION Integration, WileyPLUS Quantum Integration, and feature enhancements related to MapleNet, MathML Graphing Tool and ShowWork enhancement.
• Gathering requirement from various disciple team by conducting JAD sessions for different areas of improvements and enhancements of WileyPLUS LMS.
• Decomposed high-level business and user requirements into functional system requirements, specified at an appropriate level of detail for all consumers of the documents
• Creating High Level Design Documents for various modules and sub-modules of System in Visio and MS Word.
• Developing Functional Requirement Specifications after technical discussions with offshore development team in Russia
• Reviewing QA Test cases and creating UAT scripts for business users.
• Maintaining the project lifecycle using tools like Confluence and JIRA
• As UAT Lead I provided all deliverables to the Business, which include (but are not limited to) collecting feedback of issues reported during UAT, provide feedback and ensure that appropriate actions are taken to resolve them

Environment: MS Sharepoint, MS Office Suite, Oracle 10g and 11, IE, Firefox, Chrome, JIRA Issue Tracker, and XML Marker

BA Validation Analyst

Confidential, East Hanover, NJ

• Made sure functional requirements adhere to the validation requirements.
• Analyzed the application, Functional Requirement document and formulated the Test Plan.
• Used QC to store and organize various test cases.
• Involved in creating requirements as per testing requirements in the Master test plan and associated them with corresponding tests.
• Created and Executed Test scripts using QC
• Involved in manual testing of the GUI with regard to layout, usability and standards.
• Tested the application under the federal regulation of 21 CFR Part 11
• Assured that all validation documents such as OQ & PQ was in compliance with GxPs.
• Created the reports from test agents in QC on issues like bugs without test cases, regression testing using QTP.
• Defects wrote in QC and linked it to the requirements
• Performed (OQ/PQ) for systems to verify that they were in compliance with 21 CFR part 11 regulations.
• Tracked the validation progress through Validation Assessment Reports.
• Checked whether the execution of the e-signs were audit trailed.
• Created the Validation Summary Report to establish documented evidence that the system was validated according to the standards of CFR Part 11
• Created System requirements specifications, Traceability matrix documents, SOPs and WI in accordance with the GxPs.
• Executed the OQ and PQ test cases during the validation
• Reported Bugs through QC, interacted with developers and functional area experts and manual testing team and validated bug fixes and modifications.

Environment: Quick Test Pro, Quality Center, Documentum, HTML, Java, Java Script, XML, Oracle, Windows XP, Java

Testing Analyst

Confidential,Austin, TX

• Designed and developed test scripts for Automation Testing of E-REQ and RICT internal applications
• Developed test cases and test scripts in Mercury Quality Center through Rosebud.
• Used Quality Center as Defect-Tracking tool to centralize bugs and also to follow up defect status.
• Involved in performing Functional, Application, Integration, System and Regression tests.
• Interacted with other Testers, Developers, and Business Teams in India, Manila and Brazil to understand Business Requirements, Functionality of the Applications, Bug Fixes, Environment Issues and Database Issues.
• Developed Automation Testing Progress Reports on a day-to-day basis for Management.
• Participated in status meetings to report issues related to Automation Testing and Communicated with Rosebud Developers through all phases of Alpha-Testing to prioritize new Functionalities and Features in future Alpha and Beta Builds.
• Created and executed PL SQL queries to fetch data from an Oracle database through TOAD to validate, compare expected results with those actually obtained.

Environment: Rosebud, Mercury Quality Centre, IE, Oracle 10g and Toad.