SUMMARY:

• Strong Interpersonal skills (all levels)
• Critical and holistic thinker who always keeps customer priorities at center of every decision while positioning company to capture cost - effective, quality outcomes.
• Committed to helping organizations achieve maximum benefit from their investment, through Meticulous research & analysis, process improvement and maintenance solutions.

EXPERTISE:

• Agile Project Management
• Confidential
• Research and Analytical Skills
• Communications Processes
• Time Management
• MS Office
• Strategy
• Roadmaps
• Client relations
• Multitasking
• Organizational Skills
• Detailed Oriented
• Problem-solving abilities
• Customer Service
• Market Analysis
• Requirements Gathering
• Quality Monitoring
• Process Improvement
• Relationship Management

TECHNICAL SKILLS:

• MS Office
• Excel
• PowerPoint
• SharePoint
• MS Outlook
• Visio
• PeopleSoft
• MS Access
• Intermediate SQL
• Workflow
• SAP
• Workday
• Confidential
• Cognos
• Top Team
• JIRA
• Microsoft Project
• TFS

EXPERIENCE:

Confidential, Portland, OR

Business Analyst

Responsibilities:

• Helping Product Owners in Creating and refining the Product Backlog and identifying the priorities.
• Guiding the team and organization on how to use Agile/ Confidential practices and values to delight customers.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/ Confidential frameworks.
• Assessing the Confidential Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Assisted and Participated in Vendor’s Presentation for Confidential Project.
• Gathered requirements for Vendor Selection RFP process for New Global Trade Management Solution-Project.
• Assist business in creating need for the Project and the business value that they are going to achieve after successful implementation of Project.
• Assist in ensuring that no restricted information/data is accessible to unlicensed foreign persons with U.S. export regulations (EAR).
• Perform Biweekly Person and Item audits.
• Assist in daily Vetting User Requests, Application ID request and Miscellaneous Queries.
• Create Monthly, Quarterly and Annual SLA Reports.
• Post and maintain Meeting Minutes and SLA Reports on SharePoint.
• Maintaining all Workflows and Updates on SharePoint.
• We are using TFS to maintain all our Confidential Projects.

Confidential, Cambridge, Massachusetts

Senior Business Process/Reporting Analyst

Responsibilities:

• Generate various global reports including spend reports, e-catalog business, savings reports, item purchase reports, exception reports. Process the reports before uploading to Group Ware Data House.
• Generating the mapping template for the GSK integration process for various reports.
• Generate & Update Monthly global reports as necessary.
• Assist in Request for Proposals, Quotes, etc.
• Assist in implementation/maintenance of e-catalogs for Division.

Confidential

Business Analyst

Responsibilities:

• Updated specifications in MS Word for data migration from client legacy database to Cloud based Database for Confidential projects.
• Updated specifications to meet evolving standards and database designs.
• Maintained Use Cases, screen designs, Functional Designs, etc. on SharePoint.
• User Acceptance Testing of application enhancements to ensure proper functionality.
• Recorded results in Excel spreadsheets and posted issues to JIRA to track corrections.
• Provided functional support, identified and troubleshoot problems.
• Ensured data Integrity, testing of system changes, report writing, development and process improvement.
• Opportunities, conduced training for system end users on new system functionality and processes.
• Worked with business partners to manage and support all performance evaluation processes in the Confidential system.
• Worked with the Benefits department and assist in managing the yearly open enrollment process in the Confidential .
• Participated in reviewing, planning, testing and implementing system upgrades or patches with Senior Analyst.
• Assisted them with the designing, framework and development of the company’s website
• Provided daily operational administrative/technical support.
• Formatted, prepared, deployed and edit reports, project summaries, presentations and correspondence. Handled multiple projects, requests with the day-to-day operations.
• Created PowerPoint presentations, Access Databases, Excel spreadsheets on an as needed basis.
• Handled a team of four subordinates.

Confidential, Boston, Massachusetts

Business Systems Analyst

Responsibilities:

• Responsible for the creation of a reporting roadmap: reporting framework, governance and design for Business Intelligence Projects.
• Responsible for generating reports (Workday) for various business units and validating reports for data integrity.
• Designed, developed a framework/process design for staff data integration using Workday, Active Directory and Proprietary "Grinder".
• Worked with management and BI Analyst to perform yearly reconciliation of savings and financial transactions.
• Documented standard processes and procedures for the entire project lifecycle based on PMI using workflow diagrams (Visio and PowerPoint) on SharePoint.
• Gathered functional and system requirements for the project portfolio management tool using use cases, sequence and activity diagram.
• Posted and maintained Meeting Minutes on SharePoint.

Confidential, Westborough, Massachusetts

Business Analyst

Responsibilities:

• Executing/Editing/Running/Distributing existing scheduled reports/queries for Confidential projects.
• Maintenance, support, analysis, development and enhancement of reporting for the Confidential Department.
• Crafting and executing new reports upon request from various departments including all levels of management.
• Maintain all ongoing cycle reports and all on-demand reports, focusing on: quality and integrity assurance; issue analysis and resolution; end user support; technical and functional specification documentation; report matrix and related documentation; and modification as needed.
• Maintain and develop reporting in: ADP Reporting, ADP Pay Force and PeopleSoft Query.
• Validate and check for errors before distributing reports. Troubleshoot issues reported by report end users by identifying cause, impact and resolution.
• Support development and testing of, troubleshoot issues with, reporting in other applications, some of which is developed and maintained separately by the IT Department and Confidential Vendor, ADP.
• Assisted in designing and developing test case scenario.

Confidential, Gloucester MA

Business Analyst

Responsibilities:

• Responsible for maintaining system and Lotus Notes databases for Confidential project.
• Responsible for the on-boarding process of Third Party Vendors/Vendor Management.
• Responsible for using Position Management to create position codes for Contractors and Outsourced resources. To ensure the data integrity between Work Day and SAP.
• Job Code and Data Mapping for Workday.
• Responsible for providing clerical and administrative support to assist in administering programs and initiatives including Recruitment, Employee Relations, Compensation, Benefits, and Training.
• Responsible for transmission of data to outside vendors and systems through secure connections and encryption processes. Assisted in manual QA testing and documentation of procedures, business processes and testing.
• Responsible for examining and verifying employee information processed by automated human resources systems; Assist the Senior Business Analyst with the implementation and maintenance of SAP system which includes assisting with business process mapping, system testing, create data infrastructure; Provide assistance with setting up new user security profiles, as needed (with IT) and terminate user access, as needed.
• Maintaining accurate data in SAP system including data entry for new hires, organizational changes, pay changes, terminations.
• Responsible for data analysis using advanced excel skills like pivot table, Vlookup, match function, model design, project management etc.
• Provided support to the compensation team and the Senior Business Analyst with survey data entry and also with competitive market analysis using Radford survey and a variety of local surveys;
• Provided support to the benefits team with reporting and benefit vendor feeds; assisted the Senior Analyst with the development of various reports as needed.
• Provided support for researching, investigating and resolving SAP and other functional problems and recommended solutions or alternate methods to meet (with IT and other functional area).

Confidential, Waltham, Massachusetts

Project Coordinator/Document Quality Control Specialist

Responsibilities:

• Assisted Document Quality Control Department with various projects such as implementing new IFS system from SAP for Quality Control Management. Designed, analyzed and implemented Document Management module/solutions and process improvements.
• Designed and conducted regular audits to maintain data integrity and security.
• Conducted Training, Internal audits and indulge in writing procedures, PPN and validation reports. Training managers and employees with new revised procedures through proper communication.
• Data Analysis, working with Adhoc Registration Matrix/Document Matrix and reporting.
• Redesigned and improved software testing process for the Business Systems Team.
• Developed Change Analysis Document process to improve current SDLC.
• Assisted the design of systems to support data integrity, reporting accuracy, and optimal performance.
• Assisted with Analysis and Testing for IFS Implementation.
• Managed requirements gathering and brainstorm sessions to support the development and testing of new, changed and enhanced features and functions, including web services and other application integrations.
• Coordinate the translation of requirements and needs into the forms, code changes, data structures, approvals and tasks necessary to successfully implement application and data changes in accordance with IT and internal control procedures.
• Provided training for International End Users & Power Users, improving efficiency.
• Maintained SharePoint site for all domestic and international business process documentation.

Confidential, Boston, Massachusetts

Analyst

Responsibilities:

• Assisted Director with defined benefit plans and structural plans and negotiating effective and better benefit plans for the employees during the open enrollment.
• Assisted Director with salary surveys, job search, benchmarking, evaluations etc.
• Evaluated benefit system setup and data approach to identify areas requiring increased attention and focus.
• Maintained accurate data on Confidential understand and interpret Confidential data/procedures and produce reports on demand.
• Audited monthly health, life Insurance, Confidential billing statements for accuracy. Audited monthly Confidential report.
• Analyzed and implemented solutions and process improvements including but not limited to employment, compensation, benefits and performance management.
• Assisted in the evaluation, selection and implementation of Confidential, employee portal and self-service capabilities.
• Developed and conducted regular audits to maintain data integrity and security.
• Designed and generated standard reports (e.g. employee turnover, benefit plan enrollments, training metrics) and designed special report as requested for Human Resources.
• Maintained Confidential Portal. Facilitated electronic interfaces between Confidential, Confidential Services and benefit vendors.