SUMMARY:

• Over 6 years of diversified experience as a Business Analyst in Finance and Healthcare domains.
• Extensive experience in Systems Development Lifecycle (SDLC) and systems planning, analysis, design, testing and creating traceability matrix.
• Created Traceability Matrices to map the requirement to use case to test scripts for tracking the requirement and test coverage analysis.
• Adept with industry standard methodologies like Rational Unified Process (RUP), Object Oriented Analysis and Design (OOAD), agile development, and Waterfall model.
• Defining and developing communication plans and training requirements and materials.
• Strong experience in requirements elicitation technique - conducting user interviews and JAD sessions and managing the requirements using Rational Requisite Pro.
• Experienced in developing use cases with complete alternate flows, business rules, exception messages and system rules.
• Created documents like Business Requirement Document and Functional Design Document
• Experience in conducting Joint Application Development (JAD) sessions, Work Break Down, Entity Relationship, Data Flow, Structure Chart and Flow Chart documentation.
• Experience of using Modeling techniques UML for developing use case diagrams, activity diagrams, sequence diagrams, component diagram, and state chart diagram
• Experience in Gap Analysis, Risk Analysis and Impact Analysis, User Acceptance Testing (UAT), cost/benefit analysis and ROI analysis.
• Experience in writing System test plans, defining test cases, developing and maintaining test scripts and documenting all phases of QA process with Hands-on experience in Manual and Automated testing using Win Runner, Load Runner and Test Director.
• Exceptional problem solving, decision-making, strong interpersonal and communication skills.
• Strong organizational skills with the ability to handle multiple high priority projects with a keen attention to detail.

PROFESSIONAL EXPERIENCE:

Confidential, Northbrook, IL

Lead Business Analyst

Responsibilities:

• Worked on Pharmacy/Clinical based business operations and projects.
• Coordinated with business partners in production operations including Regulatory Reporting, EDI transactions and the resolution of production issues.
• Responsible for writing business and technical requirements for system.
• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Organized workshops with Subject Matter Experts and Cross Functional Teams to obtain domain level information.
• Identified actors and use cases to create use case diagrams that described the behavior of the system.
• Facilitated collection of functional requirements from system users and preparation of business requirement documents. Created data, functional and quality requirements.
• Organized and led JAD sessions in order to gather customization and integration requirements for the system.
• Created class diagrams, use case diagrams and activity diagram to view the system from different perspectives.
• Developed Traceability Matrix to trace each requirement to test cases.
• Handled change requests and updated documents related to change.
• Reviewed system-testing results with the project and technical teams.
• Tested application manually and verified actual with expected results.
• Coordinated with developers regarding defects.
• Conducted Functionality, Integration testing during the various phases of the development.
• Arranged Review meetings and discussed the issues with Developers and Other Team Members.

Confidential, Chicago, IL

Lead Business Systems Analyst

Responsibilities:

• Responsible for working on Health Insurance based business operations and projects.
• Coordinated with business partners in production operations including inventory management, claims management billing and the resolution of production issues.
• Responsible for the evaluation of business processes and requirements for both production systems and new features.
• Elicit and document business requirements of business operations in support of testing and quality assurance assessments to evaluate and ensure the system functionality aligns with the business process and expected results. .
• Worked with business partners and technical team to define, document, and review business and system requirements to support new and ongoing projects.
• Developed detailed documentation to support understanding of requirements in support of business, testing and development teams.
• Gathered Requirements, created wire frames and artifacts for Projects involved with integration of systems.
• Demonstrated leadership by coordinating the requirements, specifications, and design and testing efforts for small to large projects.
• Worked with business SME and Business Users on the development and implementation of strategic business solutions through research, audit, and analysis of data and business processes rules and mandates.
• Mentoring the QA and UAT team in mapping and managing test cases and defects.

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Worked with business owners and AD teams to support applications that comprise components from different functional areas; developed Business Requirement Document, Change Request Forms, and other required documentation, test cases and business cases.
• Facilitated in developing the Functional Design Document (FDD) and Technical Design Document (TDD).
• Negotiated deliverables from initial requirements to final implementation by leading communication between business units and IT.
• Participated in component and data architecture design, performance monitoring, and product evaluations.
• Evaluated and implemented new initiatives on process improvement and technology initiatives.
• Served as initial point of escalation for all processing and business operational issues.
• Analyzed complex performance and capacity issues with systems / applications software and / or system components.
• Designed, implemented and improved workflows, as well as assign projects.
• Partnered with technology resources to translate the requirements into technical requirements and documented functional and operational impacts to associates and customers.
• Served as back-up for the Product Director and Project manager.
• Serves as point of escalation for complex issues.

Confidential, Chicago, IL

Business Analyst / Sr.UAT Analyst

Responsibilities:

• Gathered information from Business Requirement and Functional Requirement documents for product to be tested.
• Tested functionality delivered across applications and workflows.
• Developed and executed Test Conditions using BRD and FSD Documents for details.
• Created and updated testing scenarios.
• Led the brainstorming sessions with Internal and Product team.
• Mapped test conditions to test cases in Quality Center.
• Added Design steps to Test cases in Quality Center.
• Worked with the QA team in setting up test data environment for testing.
• Tracked and recorded defects, analyzed, and verified test results in Quality Center.
• Supported the Product Team during UAT cycles in testing.

Confidential, Chicago, IL

Business Analyst / QA

Responsibilities:

• Interpreted Functional Requirements in order to write test scenarios.
• Created Excel Spreadsheets to validate Calculation of Data.
• Wrote detailed test scripts in certain cases.
• Updated test scenarios as the project progressed.
• Validated technical designs created by IT developers against functional specifications.
• Worked closely for data validation and performed User Acceptance Testing (UAT).
• Communicated with offshore resources and made decisions with minimal supervision.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Partnered with the technical areas in the research and resolution of issues.
• Reviewed system-testing results with the project and technical teams.
• Tested application and verified actual with expected results.
• Worked with management to create and communicate critical information to the user community via email and discussion boards.
• Conducted Functionality, Integration testing during the various phases of the development.
• Performed GUI testing and functionality testing for front end screens.
• Deliverable quality, consistency, and the appropriate level of detail.