SUMMARY:

• Management Information Systems graduate, working in IT industry for around 5+ years, ultimately gaining experience in implementing Enterprise Cloud Solutions through Business Analysis, and Technology Management.
• Technically strong at web development, data modelling, and Salesforce configuration.
• Hold strong experience in Software Development Life cycle (SDLC), Software Testing Life Cycle (STLC), and implementing different software methodologies, Agile, RUP and Waterfall.
• Worked with a Non - profit healthcare organization in implementing one of the world's widely used application by the Healthcare professionals to submit Radiology scans.
• Carry experience of working on Healthcare, Finance, Educational, and CRM platforms.
• Carry the working knowledge of Dimensional Modeling using Star Schema/Snowflake schema data models.
• Employed ETL tools such as SSIS in my experience to perform data extraction, migration, and loading operations.
• Experience in Collaborating and Coordinating with Offshore and Onsite teams.

TECHNICAL SKILLS:

Salesforce Technologies: Standard and Custom Objects, Page Layouts, Reports, Matrix, Tabular, Summary, Dashboards, Pie chart, Gauge, Data types, Workflow rules, Sandbox versions, Sales Cloud, Service Cloud, Lead Conversion, ANT, Case Management

Business Analyst Tools: SMART Requirements, RACI Matrix, MS Project, MS Office, MS Visio, Test Cases, Test Planning, Use Cases, UML diagrams, Sketch, Wire framing, Prototyping, JIRA, MS TFS, Epics, User Stories, Slack, Trello, SDLC, Scrum, JAD, UAT, Requirements Traceability, Gap Analysis, Agile, Waterfall

OS Platform: Windows Family, Mac OS X, Windows Servers, VMWare, Citrix

Tools: &Packages: Expertise in MS Excel (VLOOKUP, HLookup, Pivot, Functions), Tableau, Footprints, Web Services APIs, Machine Learning basics

Databases: MS SQL server, MySQL

Programming: C, HTML 5, CSS 3, JavaScript Basics

Healthcare Standards: HIPAA, HL7, HIS, EHR, PII, DICOM (Dose Pages, Localizers), Clear Canvas, KPacs, Scanners (GE, Philips, Siemens), Clinical Trials, NCI Oncology, Dose Index Registry

PROFESSIONAL EXPERIENCE:

Confidential, Troy, MI

Business Systems Analyst

Responsibilities:

• Interacted with business users and executives to identify their needs, gathered requirements and authored Business Requirement Documents (BRD), Project Charter and Project Approach Documents.
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios.
• Document software defects, using a MS TFS, and also report defects to software developers Involved in Planning, analyzing bugs, Execution and Bug Tracking.
• Assessed values and prioritized stories and epics to drive efforts on tasks with maximum value that are aligned with product strategy.
• Successfully coached the development team in adoption of SCRUM as a process skeleton, so as to enable team deliver higher quality, higher value software faster thus, improving time to market.
• Tracked team velocity and Sprint progress using Sprint burn down chart and Release burndown chart and conducted time boxed Daily SCRUM meeting and resolved impediments with assistance of Product Owner.
• Facilitated daily scrum stand up, sprint planning, product backlog, sprint review and spring retrospective meetings.
• Presented the Product Increment to the stakeholders nd user groups to gather their feedback.
• Evangelized cross-functional team collaboration resulting in effective Sprint planning and Scrum meetings, problem ownership, risk/contingency planning that resulted in consistent product delivery per schedule commitments.
• Conducted Joint Application Development (JAD) sessions with IT groups.
• Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Built a Requirements Traceability Matrix for tracking requirements.
• Protected and worked with development team from outside distractions, impediments or team conflicts, and maintain focus on sprint backlog and project timeline.
• Created a weekly, monthly, nd annual reports. Calculated VlookUps, HlookUps, Pivot operations on the aggregate reports in MS Excel.
• Created data mapping documents to map the data fields, which assist the middleware team to route and parse interface messages between different applications.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.

Technologies: Use Case, Product Backlog, Spring Backlog, User Stories, Saas, Test Director, SCRUM, Joint Application Development (JAD), SQL queries, UML Workflows, Test Plans, UAT

IT Business Analyst

Responsibilities:

• Acted as a bridge between the business problems and the technology solutions.
• Requirements Elicitation through SMART technique through Interviews, Brainstorming, workshops, Surveys, and conducted requirement analysis, requirements specification.
• Documented the customer tickets on HDP system nd escalated the issues to the IT Help Desk senior team in major technical issues.
• Worked with customers to establish approved wireframes and mock-ups for solutions.
• Translated client’s business needs into detailed business requirements documents using User stories and epics, use cases and systems interaction diagrams.
• Used RACI matrix for assigning and tracking the workflow of every stakeholder involved.
• Worked with Web Services APIs on both SOAP and REST on implementing the Single Sign On web app.
• Have used the message formatting protocols using both XML and JSON for API implementation.
• Created high level Business Case document, Business Rules, and Business Requirements.
• Validated the Business Case, Business Requirements with the Product Owner and Subject Matter Experts.
• Worked in an Agile Scrum environment for product development.
• Worked in a Cross-Functional Scrum team in implementing the Sprint backlog items and delivering a workable increment at the end of every Sprint.
• Facilitated Sprint Planning and Daily Scrum meetings along with development team and Product Owner.
• Facilitated Sprint Review and Sprint Retrospective meetings to improve the Scrum framework.
• Presented the Workable increment to the key Stakeholders and business users to gather their feedback and work on the implementation of next Sprint product.
• Have been a part of testing group to perform Unit Testing, Integration Testing, and System Testing.
• Created business driven dashboards using different chart types like Crosstab's, Geo/Tree Maps, Pie/Bar Charts, Circle Views, Line/Area Charts, Gantt charts, Bubble charts, Scatter Plots, Trend lines, Bullets, Bullet Graphs, Highlight tables and Histograms in Tableau Desktop.
• Assisted the users and presented reports to the team, running reports such as Matrix, Summary, Tabular and formulating reports into graphical formats using the Dashboards.

Technologies: Product Backlog, Single Sign On, Use cases, User Stories, Tableau, Web Services APIs, SOAP, REST, XML, Business Case, Acceptance and System Testing, Slack, Trello

Business Analyst

Responsibilities:

• Performed GAP analysis of As-Is system to design To-Be systems and modeled them for better understanding of the business process.
• Independently handled, prioritized and managed multiple-complex Service Requests (SR’s) throughout entire software development life cycle and handle software release management of designated applications.
• I worked on documenting customer issues on TRIAD system into Footprints Ticketing system. I escalated the issues to the Development/QA team in terms of bug fixes nd resolved customer issues.
• Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and documented them in a format that can be reviewed by both business and technical teams.
• Was involved in managing the Daily Stand-up meetings and ensured that quality standards were enforced as per the build-release schedule.
• Assisted the Product Owner in building the Product Backlog in writing User Stories and worked with Development team in choosing Sprint backlog items.
• Developed the product increment in 3 week Sprint deadlines working in a Scrum team.
• Created Use cases, Class, Entity Relationship diagrams and developed tables, created relationships between tables, and managed database using SQL Server.
• TRIAD application was developed on Dot Net framework and SQL Server which is used to transfer images and data along with connected to an online data registry.
• Used JIRA to create user stories, epics, and keep track of the project status.
• Maintained Requirement Traceability Matrix (RTM), and created GAP analysis for project enhancement.
• Assisted the product owner with maintaining the project Burn Down chart and monitored project status.
• Created project documents including Test Scripts, test scenarios, and status summaries for UAT.
• Used Fibonacci technique to assign tasks to development team and work on segment coding.
• Worked on HL7 protocol and PII rules to make sure the system de-identifies the user records and works on the PII, HIPAA, and HL7 rules.

Technologies: Joint Application Development (JAD), Use cases, SQL Server, JIRA, GAP analysis, UAT, Footprints, MS Excel (Pivot), User Stories, Epics, Sprint Backlog, Scrum

Business Analyst

Responsibilities:

• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional requirements (Business Requirements Document), Use Cases and Mock up designs.
• Led Sprint Planning meetings, JAD sessions, Interviews, analysis development, test inspections, and other project meetings throughout the product development life cycle.
• Worked on JIRA Scrum board.
• Implemented agile methodology and selected the right tools thus resulted in transparency, faster development, efficient resource usage, improved communication between business users and developers which led to reduction in the turnaround time by 25%.
• Worked with different data models using SQL to extract, validate data required for different applications.
• Used Software Development Life Cycle (SDLC) processes and associated tools, analyzes current system targeted for enhancement to determine business and technical functions to be included in design.
• Formulated detailed test scenarios and assists in test execution for various system components.

Technologies: Use Cases, JAD, JIRA, SQL, Software Development Life Cycle (SDLC)