SUMMARY:

• 5+ years of experience as a Business Analyst from enterprise - level design to development, strategic planning, and project management.
• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Analyzes the feasibility and develop requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
• Participates in user acceptance testing and testing of new system functionality.
• Worked with both Agile and Waterfall in most recent projects.
• Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient court operations; prepares reports and written findings and recommendations; and monitors changes.
• Possess experience in requirement gathering, process modeling, troubleshooting, business and system analysis, process documentation, writing functional specs, problem and incident handling, and design and implementation of SAP applications (ECC 6.0, HRM and CRM).
• Background includes knowledge and configuration of Cisco routers.
• Understanding of Internal Audit standards and methodologies, and risk frameworks such as ITIL.
• Solid understanding of business work flow and solution delivery methodologies with strong experience in Microsoft Visio.
• Assist in documentation / communication of future state business processes, desktop level detail.
• Develops a communication strategy for this diverse group of stakeholders/customers
• Determines the communication and training needs for our customers
• Work with the Business SMEs and IT teams to obtain an in-depth understanding of the product
• Proficient with SAP configuration, SAP ABAP, C++, VB.Net, and SQL Database.
• Strong skills in building ERD & DFD diagram.

TECHNICAL SKILLS:

ERP: SAP R/3, ECC 6.0 (SD, MM, PP, FI, CO, QM, HCM, FI/CA, SLCM)

Operating Systems: Windows 7/8, Windows XP, Windows Vista and Mac OS

Web Technologies: Dreamweaver and SharePoint

Databases: MySQL, dBASE, Oracle Linux and Microsoft Access

Networking: Cisco

Internet Tool: E-mail, FTP, TCP/IP, HTTP, HTML and WWW

Others: CorelDraw, Photoshop applications and Microsoft Excel

PROFESSIONAL EXPERIENCE:

Confidential, Detroit MI

Lead Business Analyst

Responsibilities:

• Design Use Cases using UML and managed the entire functional requirements life cycle using SDLC.
• Utilized both Agile and Waterfall as project methodologies.
• Act as primary liaison between functional business units and technical teams.
• Provide periodic status to Senior Management on the Conversion progress.
• Gather and documented requirements for the new process deployment.
• Responsible for preparing end-to-end System Test Cases against various Business Scenarios.
• Analyze and provided solutions to the tickets raised by the user.
• Responsible for training new associates.
• Review business requirements and assisted in completing the finalized FRD.
• Assist in defining standard templates required for report specifications.
• Participate in meetings with Senior Business Analysts and manager and understood different business processes, process plans and functionality in a detail. This assisted me to arrange Integration Test Plans, which was utilized by the functional team and the development team for performing detailed testing on business application.
• Develop use case diagrams using Rational Rose and use case activity diagrams using MS Visio.
• Maintain the screen design and documentation using Rational Requisite Pro.
• Develop timelines for project delivery, and managed projects and resources to successful completion.
• Involved in developing the test strategy and helped in developing QA Test plans for user acceptance testing.

Graduate Teaching / Research Assistant / Business Information Systems Department

Responsibilities:

• Provided assistance with event planning and solved problems for undergraduate students.
• Assisted Professor with instructional responsibilities as a Research Assistant in Information System courses for undergraduates.
• Graded students’ assignments and recording the attendance.
• Assisted Supervising Professor in analyzing secondary data for research purposes.

Team Lead

Responsibilities:

• Helped team members to run fictitious business with real-life SAP ECC 6.0 system.
• Guided team members to execute procurement processes, material planning, and pricing and sales order management.
• Responsible for reporting and analysis to make the business decision in order to achieve maximum profitability.
• Involved in building communication among team members, group mentor and training instructors.

IT Business Analyst

Responsibilities:

• Gathered business requirements from clients and transferring it to the team.
• Developed project plan, design, and system specification to enable developers carry out implementation
• Worked with both Agile and Waterfall as project methodologies.
• Participated in writing functional spec, use case documentation, prototyping designing of the ERD and DFD and testing.
• Organized handling tickets and application support to the end users.
• Appointed for end-end user Documentation.
• Educated other IT staffs on the usage of the database.
• Worked as liaison between IT divisions and other departments of the company.
• Installed new computers and software.
• Configured Cisco routers.
• Involved in troubleshooting and preparing systems to run on Oracle applications.
• Responsible for preparing end-to-end System Test Cases against various Business Scenarios.
• Reviewed business requirements and assisted in completing the finalized FRD.
• Participated in meetings with Senior Business Analysts and Manager and understood different business processes, process plans and functionality in a detail. This assisted me to arrange Integration Test Plans, which was utilized by the functional team and the development team for performing detailed testing on business application.

Business Analyst / Admin Associate

Responsibilities:

• Analyzed survey data and prepared monthly report on customer’s satisfaction.
• Worked closely with the IT (PeopleSoft Asset Management) implantation team.
• Developed a team for creating Business Process Procedures and Detailed Process Documentations.
• Provided general guidance and coaching, analytical support to a specific group of customers on business applications, infrastructure and technology related activities.
• Worked with application developers and operations personnel to support production applications and customer-specific operations with significant creativity.
• Assisted customers on their migration to new or revised products, applications and platforms.
• Led and actively participated in the development of written, detailed business requirements, Interviewed Clients and defined the Functional and non-Functional requirements.
• Conducted user interviews, and gathered requirements using Rational Requisite Pro for easy sharing among the team members.