SUMMARY:

• Business Analyst with 5 years of experience in the Banking, Media and Public - Sector domains.
• Created Business Requirements Document (BRD) and Functional Requirement Specification(FRS) involving business and functional scope in the form of requirements, process flows, business rules, use case, use case diagrams, epics, user stories and acceptance criteria.
• Designed wireframes, mockups to ensure the technical team understand the business needs.
• Communicated client requirements by constructing process flow and data flow models using UML use case diagrams, sequence diagrams and activity diagrams.
• Implemented gap analysis to understand the gap and roadblocks between the current systems and to-be systems.
• Performed impact analysis to determine the effect of change in requirements on budget, scope and timelines.
• Followed root cause analysis to identify the primary cause of the problem and determine solutions to address the problem.
• Experienced in creating stakeholder map and RACI matrix to identify the stakeholders and assign responsibilities.
• Experienced in interacting with customers involving internal and external technical teams, product owner and business stakeholders to deliver the functionality.
• Skilled in understanding, translating and implementing the client’s business needs at an operational level.
• Followed various requirement elicitation techniques like brainstorming, requirement workshops, interviewing, job shadowing, customer site visits, surveys, documentation reviews.
• Excellent analytical and communication skills with a drive to complete tasks effectively and efficiently in both independent and team work environments onsite and offshore.
• Experienced in SDLC, Testing Life Cycle and Agile and Waterfall methodologies.
• Expertise in Business Process & Workflow requirements documentation.
• Involved in creating test workbook containing test plan, test cases, test scenarios and requirement traceability matrix.
• Created defect management plan to track bugs and assign tasks using JIRA and SharePoint.
• Experienced in Black Box Testing, Integration Testing, Regression Testing, Functional Testing, User Acceptance Testing, Database Testing and Web Services Testing.
• Excellent active listening, detail oriented and effective meeting facilitation skills.

TECHNICAL SKILLS:

Modeling Tools: MS Visio, MS Excel, MS Word, Draw.io, Rational Rose, Axure

Microsoft Office Tools: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, OneNote

Defect Tracking Tools: SharePoint, HP ALM, HP QC, JIRA, TFS, Microsoft Test Manager

Software Methodology: Agile-Scrum, Waterfall

Platforms: Windows

Databases: Oracle, MS SQL Server, DB2

Programming Languages: Java, C, SQL

PROFESSIONAL EXPERIENCE:

Confidential,Chicago,IL

Business Analyst

• Facilitated interviewing and brainstorming sessions with the stakeholders and SMEs in understanding the requirements pertaining to loyalty program process.
• Gathered the Requirement Documents, Design Specifications in each phase of the application, which involves series of meetings with developers, deployment Engineers.
• Prepared accurate, detailed, clear and unambiguous requirement specification documents with testable, measurable, and traceable outcomes.
• Conducted gap analysis between the new required functionalities and the current system capacities.
• Developed process flows to illustrate and define project requirements.
• Documented the acquired results of analysis and obtained sign-off from the appropriate Product Owner.
• Provided suggestions to the development team during the development stage of product to meet the business partners' needs.
• Participated in Daily Scrum meetings, Sprint review meetings and Sprint retrospective meetings.
• Worked closely with the Scrum Master in creating user stories and allocating the story points.
• Involved in documenting the business process by identifying the requirements in BRD (Business Requirement Document).
• Participated in creation of Test Plan with all possible details about the test environment, business logics and the strategy adopted for testing.
• Modified existing test cases and test scripts as per new requirements.
• Constructed SQL queries and executed them to validate the back-end functionalities.
• Used ALM/QC for defect tracking, facilitating and monitoring the testing process.
• Maintained the Requirement Traceability Matrix (RTM) to track requirements against designed test cases.
• Attended defect resolution meetings with the development teams and worked towards bug resolution.
• Successfully coordinated User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.
• Prepared weekly/ monthly project status reports that included the major milestones achieved, tasks completed in the project.

Environment: Windows, Java, HP Quality center 10.0, HP ALM 10.0, JIRA, MS Visio, UML, MS Office, Java, Agile- Scrum, Oracle, SQL.

Confidential,Atlanta,GA

Business Analyst

• Managed requirement elicitation from inception to delivery using various elicitation techniques like customer site visits, requirement workshop and interviewing.
• Performed gap analysis to determine gaps and roadblocks between current system and future system.
• Analyzed requirements using visual modeling tools such as use case diagrams, activity diagrams and sequence diagrams to ensure technical teams understand the business needs.
• Designed wire frames and mock ups using MS Visio as a part of the use case documentation in functional requirements document.
• Translated business requirements into epics and user stories for agile delivery cycle.
• Captured the requirements as epics and user stories in agile project management tool (JIRA).
• Facilitated JAD session to discuss process workflow, work on user stories and assign story points.
• Assigned functional change requests depending on resource availability and task prioritization.
• Conducted impact analysis for functional change request on budget, scope and timelines.
• Assisted the Product Owner in prioritizing the stories in the Product Backlog during requirements review and understand high level requirements.
• Proactively collaborated with the development team to drive user stories and groom product backlog.
• Communicated project vision and goals at the beginning of every release so that the team understands the target objectives.
• Presented the identified solution and final documentation to client and related partners.
• Created Product Requirement Documents and Functional Specification Documents in Confluence.
• Worked closely with PM and Scrum Master during Sprint Planning and Retrospection.
• Assisted PM with creating deliverables like RACI matrix, report project status, quality plan and go live plan template.
• Worked with QA team to implement test workbook containing test cases, test scenarios, user acceptance test and created requirement traceability matrix.
• Tracked and assigned defects using JIRA. Performed root cause analysis to discover the problem and address the solution.
• Assisted Scrum Master with product demo at the end of each sprint.

Environment: Windows, Java, MS Visio, UML, MS Office, Agile-Scrum, JIRA, Confluence, Oracle, SQL, Axure.

Confidential,Nashville,TN

Business Analyst

• Performed requirement elicitation from inception to delivery using various elicitation techniques like customer site visits, requirement workshops and interviewing.
• Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management.
• Performed gap analysis to determine gaps and roadblocks between current system and future system.
• Facilitated JAD sessions with business users and development teams to gather business applications and quality requirements.
• Analyzed requirements using visual modeling tools such as use case diagrams, activity diagrams to ensure technical teams understand the business needs.
• Designed wire frames and mock-ups using MS Visio as part of the use case documentation in functional requirements document.
• Translated business requirements into epics and user stories for agile delivery cycle.
• Captured the requirements as epics and user stories in agile project management tool (JIRA).
• Facilitated Sprint planning meetings to coordinate between clients, Dev and QA teams. Shadowed and assisted by providing high level estimates, prioritizing stories for the sprint and maintaining backlogs and release plans.
• Proactively collaborated with the development team to drive user stories and groom product backlog.
• Communicated project vision and goals at the beginning of every release so that the team understands the target objectives.
• Presented the identified solution and final documentation to client and related partners.
• Created test workbook containing test cases, test scenarios, user acceptance test and requirement traceability matrix.
• Tracked and assigned defects using JIRA. Performed root cause analysis to discover the problem and address the solution.
• Assisted Scrum Master with product demo at the end of each sprint.

Environment: Windows, MS Visio, UML, MS Office, Agile-Scrum, MS SQL Server, SharePoint.

Confidential,Atlanta,GA

Quality Analyst Engineer

• Created test plans and detailed test cases in Team Foundation Server
• Designed and documented testing procedures and scripts within and outside of Team Foundation Server.
• Tested all software additions, subtractions and corrections published by the Development team at regular intervals, using both physical hardware as well as VMs.
• Tested native user interfaces and web user interfaces, services without a user interface, single-device applications as well as complex N-tier applications
• Performed black-box, white-box, integration and regression testing.
• Analyzed application behavior using application error logs, operating system error logs, database queries as well as proprietary internal tools.
• Performed Regression Testing for each Re-built application.
• Identified, analyzed, precisely articulated and documented software defects using Team Foundation Server.
• Created documentation such as release notes, help documents, and internal training guides.
• Investigated, analyzed and documented defect escalations from customer support team.
• Conducted internal training for product releases and defect workarounds.
• Monitored defect resolution efforts and track successes
• Plan test schedules or strategies in accordance with project scope or delivery dates.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
• Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
• Analyzed viability and performance of specific hardware in conjunction with product software.

Environment: Manual Testing, Microsoft Test Manager, Visual Studio 2013, Team Foundation Server 2013, Java, Windows, Oracle.

Confidential,Madison,WI

Business Analyst/Quality Analyst

• Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements.
• Well versed with complete life cycle of Manual Testing process with waterfall methodologies
• Skilled in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Discussed, elicited and finalized requirements.
• Well versed with Quality Center to track progress of Manual Testing Projects.
• Experienced with all levels of testing like Integration, Regression, Sanity, Functional and System testing.
• Prepared of Test Plan, Test scenarios, Test Case, Test scripts and Test Metrics.
• Prepared business scenarios and participated in unit and integration testing and identified and tracked defects.
• Used SQL to conduct back end testing ensuring the accuracy of data available
• Reviewed defects and project progress with Project Manager, Application Developers and Technical Analysts.
• Prepared and validated documentation and track changes.
• Created Traceability Matrix by linking requirements, test plan and test cases in Quality Center .
• Interacted with developers to resolve any defects/issues.

Environment: Rational Rose, HP ALM, HP Quality Center, SharePoint, DB2, SQL and MS Office, Windows.