Financial Analyst Resume

SUMMARY:

Reliable financial professional with expertise in financial management, auditing, expense reporting, and budget creation. Ambitious, detail - oriented in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments. Customer service professional experience in credit card services, fraud operations and collections.

SOFTWARE:

Clarus, CS Stars, Pyramid, Point, MFG-Pro, Insurnet, MS Word, MS Excel, MS Access, MS Publisher, Lotus 123, Oracle, Solomon III, Paradox 4.0, WordPerfect 5.1, Quattro Pro, Peachtree, QuickBooks, SAP NetWeaver - SAP GUI for Windows 7.30, Business Objects XI 3.1, Business Explorer (Business Warehouse), Confidential Client, Microsoft Office 2013 Suite

PROFESSIONAL EXPERIENCE:

Confidential

Financial Analyst

Responsibilities:

Provide multifaceted financial analysis for a variety of financial functions
Provides systematic support to business initiatives
Supports financial policies and identifies opportunities for process improvements
Provides mentoring and training to entry level analysts
SAP NetWeaver - SAP GUI for Windows 7.30, Business Objects XI 3.1,
Business Explorer (Business Warehouse), Confidential Client, Microsoft Office 2013 Suite

Confidential

Business Analyst

Responsibilities:

Enhanced customer experience through the release of accuracy, quality & timeliness delivery
Evaluated current methods, develop new strategies, and implement process improvements
Analyzed data and related transactions, and troubleshoot unresolved queries and issues
Ensured the requirements are clearly defined in a way that it meets the business needs and to make sure the IT application requirements are meeting the end-user’s needs
Focused to reduce and/or eliminate rework, improve processes and increase value-add
Reduced rework and turn-around time by about 25% through headcount and process improvements.

Confidential

Business Analyst

Responsibilities:

Worked to achieve team wide service levels for answering customer calls
Providing consumer resolution to ensure appropriate process standards are met and maintained
On phone diagnostics and troubleshooting, working with internal agents and external vendors
Partner with billing to promote program services and execute new strategies
Perform internal and external Customer training as needed
Perform service delivery execution

Confidential

Jr. Accountant

Responsibilities:

Proficient in collection procedures, and able to work within designated time constraints
Audited and collected on unpaid insurance premium accounts that was scheduled for a litigation hearing
Collected more than $750k on a Confidential reinsurance account that was deemed uncollectable
Managed and eliminated non-active premium accounts Treasury
Prepared departmental budget analysis for management review
Reconciled in combination 48 corporate and insurance claim accounts
Implemented unclaimed property software, performed due diligence and reported yearly filings
Month-end close, year-end close and preparation of financial statements

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