SUMMARY:

• Business Systems Analyst with professional experience in gathering, experience professional in gathering and analyzing business and functional requirements Excellent communication and interpersonal skills Advance knowledge of Software Change Control process Adept at reducing development costs and providing traceability of project Creative and Strategic approach to problem solving In depth knowledge of Business Analysis, Modeling and Improvement Skilled at performing SWOT, Root - Cause, and GAP Analysis.

AREAS OF EXPERTISE:

• Software Change Control Process
• Requirement Gathering
• System Development Life Cycle
• Agile Methodology
• Requirement Management (JIRA)
• GAP Analysis
• Root Cause Analysis (RCA)
• Traceability matrix (RTM)
• Quality Assurance Practices
• Software Change Requests (SCR).
• User Acceptance Testing (UAT)
• SWOT Analysis
• System Testing
• Business Improvement
• Joint Application Development (JAD)
• Documenting and Tracking System Defects
• Test Plan Design
• Total Quality Management (TQM)

TECHNICAL SKILLS:

• HP-ALM | HP Quality Center | DOORS | SQL | Oracle, DB2 | SQL |Microsft Visio|
• Microstrategy | Microsoft Windows, UNIX | MS Word, Excel, PowerPoint Visio | AZURE | Balsamiq

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore MD

Business Systems Analyst

Responsibilities:

• Development and documentation of Business Requirements, Functional Requirements, Test Plans and Test Cases for an online loan application systems.
• Established Traceability between the Requirements and the Tests in Traceability Matrix using in Quality Center.
• Experience in developing and executing Test Plans, Use Cases, Test Cases, Test Scripts, Defect Status Report, Requirement Traceability Matrix, and Test Summary Metrics.
• Conduct stakeholder Analysis to identify stakeholders, their interactions with system solutions, and prioritization of stakeholder requirements using the MoSCoW technique.
• Development and documentation of Scrum Artifacts Epics, Features, User Stories, Defects identified to meet stakeholders’ business needs.
• Continuous participation in the agile/ scrum events to refine stakeholder requirements such as Backlog grooming and sprint planning.
• Performed structured walkthrough and demonstration of implemented functionalities to stakeholders.
• Facilitated the Joint Application Development sessions with project stakeholders for discussing business requirements for the platform.
• Proactively communicated and collaborated with internal and external customers to analyze their business requirement needs, and deliver the following artifacts when requested: Business requirement document, functional requirement document, Use Cases, Graphic User Interfaces, Mock up Screens, and other interface designs.
• Conducted several elicitation meetings to interview end users, subject matter experts i.e. SME to gather and document business requirements and translate into functional requirement document i.e. FRD.
• Managed the Software Change Request Process (SCR) for effective delivery of all implementations to software change requests.
• Served as the SME for the Software Change Request (SCR) in order to effectively manage all change requests to the website.
• Utilized Microsoft Visio to create Flow Charts, Sequence Diagrams and Use Cases to better interpret actor’s roles in a system and how various system components interact.
• Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
• Conducted scrum daily standup, product backlog, sprint planning, sprint review & sprint retrospective meetings.
• Ensured project timelines, requirements and objectives are documented.
• Assisted Project Director in developing and updating the organizational business plans.
• Coordinated and directs the activities of project team members.
• Created custom business proposals specific to each client's requirements.
• Established and maintained relationships with clients to ensure quality service and satisfaction.
• Analyzed existing work-flows of systems to identify and implement operational improvements.
• Identify project requirements, define specifications, determine scope and document results.
• Coordinate activities with internal teams and customers; implemented processes into production environment.
• Resolved problems identified in the integration and test phase. Work with identified business users to define data requirements.

Business Analyst

Responsibilities:

• Developed Business Requirements, Solutions (Functional and Non-Functional) Requirements, Test Plans and Test Cases for their Health application system to capture their EMR.
• Facilitated the Elicitation/ Joint Application Development sessions with project stakeholders for discussing business requirements for their systems. Independent interaction with end user via email, face to face or by telephone to further discuss and clarify their business requirement needs.
• Served as the liaison between the end user and the software development team through which testing and development of requirements flows.
• Continued support of the configuration management team with software updates and enhancements.
• Served as the SME for the Software Change Request (SCR) in order to effectively manage all changes in regards to incorporating HR and accounting function embedded in the software
• Conducted Impact analysis on each change request to eliminate the impact of any related incidents upon service or application of the system
• Administered Software Change Request Process (SCR) for effectively managing all requirements/ software change requests as regards the application running on a smart phone.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with project owner in backlog management and continuous delivery of features
• Conducted on site visits to assess and evaluate solution performance implemented for multiple stakeholders.
• Utilized Excel, Word and PowerPoint for presentations to showcase product usage and enhancements.
• Analyzed product usage data to help determine compatibility with potential company products.
• Developed and presented status briefings to staff members.
• Traveled to various job sites and recorded project milestones and time line analysis, and assessed discrepancies.
• Assist in the creation and execution of project work plans and revisions as appropriate to meet changing needs and requirements.
• Communicate relevant project information to management, stakeholders, and customers as directed by the Senior Project Manager
• Responsible for project design, estimation, and production across project phases to achieve key performance metrics and on time delivery.
• Negotiated terms and conditions with perspective vendors and conducted project budget analysis, mile stone reviews, and reporting.