SUMMARY:

Dynamic and motivated Business Analyst with progressive experience in health care, supporting business solutions software and analyzing business operations. Coupled with an extensive background in client services, business management, business administrations, and technical proficiency, I consider myself to be a robust and versatile asset to a thriving organization.

TECHNICAL SKILLS:

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Experienced in data storage applications (MS Sharepoint, NShare, ClearQuest)
• Proficient in health care business solutions software ( Confidential, Test Batch Match)
• Knowledge of networking router and switch configurations

PROFESSIONAL EXPERIENCE:

Confidential

Business/Systems Analyst

Responsibilities:

• Analyzing the detailed functions of internal software used in the creation and modification of health plans for our clients
• Designing and forging precise Regression Test Case beds, detailing the navigational steps and functionalities spanning the business applications
• Maintaining ownership, testing, and revising the test case beds following each software release or upgrade within the business applications
• Collaborating with various department leaders and team members to strategize and build fresh test cases for emerging CSRs
• Planning, scheduling, leading, and documenting after - hours testing sessions of the test case beds following updates in the production environments of business applications
• Analyzing defects within the business application functionalities and GUI following software releases or updates, consorting with the development team to establish technical fixes, and revising applicable test cases to reflect the software system changes
• Devising, constructing, and maintaining Power Point slide decks and leading in-depth training of the navigational steps and functionalities within the business applications
• Updating and uploading pertinent documentation and test data to the NShare storage platform with customizable access permissions
• Loading, validating, and returning the results of a top priority daily batch of client-specific products in need of migration within the business application

Confidential

Analyst

Responsibilities:

• Analyzing data for changes to employee healthcare plans and then implementing changes to the Confidential application to reflect the updated data.
• Configuring the variables and accumulation rules for new products in addition to altering existing products to better suit the client’s needs
• Recording and updating documentation in regards to current healthcare products and variables to ensure the most up to date data is reflected in our records
• Analyzing and testing benefit grids through our testing application Confidential
• Training employees on how to test grids as well as best practices for an efficient and accurate grid testing process
• Training Coordinator for the Confidential testing environment and grid structures involved in product testing.

Confidential, Novi,MI

Network Analyst

Responsibilities:

• Support the installation, configuration, monitoring and troubleshooting of all network related equipment, including Cisco enterprise class routers and switches, including 2800/2900/3900 series routers and 6500/3750/3560 switches.
• Implements, supports and monitors the network security programs and complies with all relevant regulations associated with Confidential Critical Infrastructure Protection (CIP) and Sarbanes Oxley
• Verify and troubleshoot configurations of Access control Lists (Routers, Switches, and Firewalls)
• Implementation of Security Protocols including SSH, Secure Confidential and Network Access Control
• Configure and monitor Virtual Private Networks (VPN), Dynamic Multipoint VPN (DMVPN) implementations and Remote Access VPN implementations utilizing IPSec, GRE and SSL technologies.
• Deploy enterprise wide network changes through Solarwinds Network Configuration Manager
• Reviews network and security logs and creates tickets to investigate issues
• Develops and writes security documents, policies, and control procedures for aspects of network security and associated protocols
• Participate in strict change management process to meet stringent regulatory requirements, including change documentation, peer reviews, evidence collection and change implementation
• Network Cable Management and Labeling
• Commissioning/Decommissioning of Network hardware (Routers, Switches, Firewalls), including all documentation/evidence collection for Confidential CIP regulatory requirements.
• Responsible for Solarwinds IP Address Management (IPAM) Administration
• Develops network drawings and other network documentation

Confidential, Autin, TX

VMware Presales Specialist

Responsibilities:

• Assist clients in building a solution to meet their individual virtualization requirements.
• Establish client's virtualization goals, purchasing timeframe and growth plan.
• Qualify current environment, existing hardware, and financial budget.
• Discuss product implementation, reliability, security, ease of use and cloud capability.

Confidential, Austin, TX

Customer Support Representative

Responsibilities:

• Provide exemplary customer service and insure an outstanding customer experience.
• Participating in several special projects providing direct contact with Confidential customers to gather feedback regarding Confidential Online Store orders.
• Scored and maintained the highest Customer Satisfaction Survey score for several weeks.