SUMMARY:

• Over 20 years of experience in research/reporting analysis and marketing/sales for diverse industries, including healthcare, public transportation, procurement and staffing and managed services
• Proactive, hands on style; extensive team leadership skills
• Developed thorough and reliable report development/analysis, marketing plans and Confidential analysis
• Superior communication and interpersonal abilities; work well with all levels of staff and management

TECHNICAL SKILLS:

Microsoft Windows XP, Microsoft 6.0, 5.5 & 5.0, Microsoft Excel, Microsoft Project, Microsoft PowerPoint, Microsoft Publisher and Microsoft Access, GeoAccess, Business Objects, Crystal Reports, Visio, Oracle, SQL (joining unions), AS - 400 reporting

PROFESSIONAL EXPERIENCE:

Confidential

Senior Analyst

Responsibilities:

• Manages or assists customer in interpreting the output, guiding the analysis by researching loosely defined problem or hypothesis.
• Assist in the documentation to describe report and dashboard changes for Informatics program development
• Maintains knowledge of core information systems and underlying data for reporting and analytical purposes.

Environment: MS Office, MS Word, MS Access, MS Excel, SQL, Tableau

Confidential

Senior Data Analyst

Responsibilities:

• Develop weekly and monthly reports that provide analysis of program(s) effectiveness.
• Maintain and update Confidential Attribution Database.
• Provide weekly on staff performance to Upper Management staff.
• Contributor in User Requirement meetings in relationship to transferring/requirement definitions of CMS files (claims data) and other system related issues.
• Knowledge of Center of Medicare and Medicaid Services in relation to Accountable Care.
• Develop presentations/charts from reports using Excel and Access with data from multiple systems in support of supervisory/management staff.

Environment: MS Office, MS Word, MS Access, MS Excel, SQL (joining unions)

Confidential

Business Analyst/Compliance Officer

Responsibilities:

• Develop Productivity Performance Reports that provide analysis of program(s) effectiveness by staff.
• Maintain and update billing summary of Explanation of Benefits on programs utilized by Consumers.
• Provide monthly business reports on billing/cost and staff performance to Upper Management staff.
• Responsible for maintaining and inspecting policies and procedures concerning safety, information technology and management initiatives .
• Perform site HIPAA audits at three locations to ensure compliance with HIPAA regulations.
• Developed database and reports for Quality Improvement Department to track Incident Reporting for three sites.
• Develop presentations/charts from reports using Excel and Access with data from multiple systems in support of supervisory/management staff.

Environment: MS Office, MS Word, MS Access, MS Excel, SQL (joining unions)

Confidential

Quality and Compliance Analyst

Responsibilities:

• Analyze data from reports and verify accuracy of data.
• Resolve quality and launch data discrepancies.
• Assisted QC department in performing site HIPAA audits to ensure compliance with HIPAA regulations.
• Maintained metrics and dashboard information for several departments at Harper for Board Book purposes.
• Maintain and update training modules for all Harper - Hutzel employees.
• Provide monthly training of Safety Risk Management Software to Upper Management staff.
• Develop charts from reports using Excel and Access with data from multiple systems.

Environment: MS Office, MS Word, MS Access, MS Excel, Business Objects (Infoview), SQL (joining unions)

Confidential, Warren, MI

Operations Analyst

Responsibilities:

• Analyze data from reports and verify accuracy of data
• Resolve financial, quality and launch data discrepancies
• Develop charts from reports using Excel and Access with data from multiple systems
• Support Management and Global Sourcing Teams

Environment: MS Office, MS Word, MS Access, MS Excel, Diamond Database, SQL (joining unions)

Confidential, Southfield, MI

Coordinator, Lead Data Operations Analyst

Responsibilities:

• Responsible for the design, development, and continued refinement of membership and Billing data queries and reports. In addition, financial analysis for all contracts including baseline data for all products, trending forward for future year impact, claims adjudication, impact to network and associated medical loss ratios, analysis of best alternatives in the event of a contract termination.
• Communicating to senior management of departmental trends/problems that impact production and data reporting.
• Responsible for both leading and serving on cross-functional teams across the organization focused around system reporting, strategy development and new product implementation.
• Responsible for supporting ID Card design and issuance process for HAP membership (HMO, PPO, Medicare, Medicaid).
• Utilize data management skills to extract pertinent information for evaluating departmental and employee performance. Additionally, responsible for generating detailed employee scorecards reflecting quality and quantity data.

Environment: MS Office, MS Word, MS Access, MS Excel, Geo Access, Diamond Database, SQL (joining unions)

Research and Planning Analyst

Confidential

Responsibilities:

• Gather, compile, analyze and interpret internal and external information to support Marketing and Planning functions. From the HAP databases and other sources, design and generate ad hoc and standardized reports by performing SQL queries and business intelligent analysis through SAS to prepare written/oral presentations.
• Assisted HAP’s Weight Wise, Wise Women and Wellness Programs with analysis of program planning, participation and effectiveness.
• Provide support for the RFI/RFP utilizing existing data sources assuring that information is current and correct and presented in a well-organized and concise manner. Additionally, provide technical support for the process and ongoing PMS projects that support the goals of Marketing and Planning.
• Support Account Executives with ad hoc employer group requests including specialized product and network changes as well as other customized, miscellaneous projects.
• Participate in all team responsibilities including membership reporting, training activities and database maintenance.

Environment: MS Office, MS Word, MS Access, MS Excel, MS PowerPoint, GeoAccess, MS Visio, Diamond Database, SQL (joining unions)

Confidential, Detroit, MI

Marketing/Communications Manager

Responsibilities:

• Developed marketing/communication strategic plan designed to educate and create awareness of food service programs throughout the district.
• Increased District Wide A’ La Carte sales by130% and meal participation by 105% at “One World Café locations during July - Dec, 2003.
• Increased breakfast participation by 119% and A La Carte Sales by 20% through aggressive marketing campaign during the 2002/2003 school year.
• Managed training and development of unionized food service managers (50)
• Conduct needs analysis for marketing support, procedures and maintenance for food service staff throughout Detroit Public School district
• Designed, developed and delivered all promotional and informational materials.
• Serve as media buyer for special projects.
• Initiated, developed and implemented content and formatting of five (5) newsletter publications to enhance awareness of Detroit Public School’s Food Services department for administrators, staff and parents.

Environment: MS Office, MS Word, MS Access, MS Excel, MS PowerPoint

Confidential, Southfield, MI

Marketing Project Leader

Responsibilities:

• Developed and formatted proposals for b-to-b procurement solution services.
• Coordinated marketing/communication strategic one and five-year sales plan
• Coordinated with advertising agencies implementation of media plans for ad placements in major publications and tradeshows.
• Responsible for all customer presentations, meeting materials, tradeshow bookings and exhibits and promotional items.
• Facilitated and monitored the mapping of the Corporate Marketing processes
• Managed Web-site content for Purchasing Support Services division as a Service Line Author.
• Generated forecast reports including forecast history and trends, variance analysis, and opportunity (deal) analysis.
• Maintained all brochures, marketing packets (including CD-Rom) for Marketing Sales Team.

Environment: MS Office, MS Word, MS Access, MS Excel, MS PowerPoint, MS Visio

Confidential, Detroit, MI

Marketing Coordinator

Responsibilities:

• Develop and implement formatting of Confidential 's Advantage Program and TransitChek Program booklet
• Increased TransitChek sales by forty percent (40%) since implementation of program.
• Coordinated marketing collateral and exhibit booth space for trade show/community fair events
• Identified opportunities for market expansion.
• Created marketing flyers that increased awareness of Confidential ’s marketing programs and services.
• Lead person in the coordination of direct mailings for promotional campaigns to Wayne, Oakland and Macomb county schools.
• Represented Confidential at civic, cultural and governmental committee meetings.

Environment: MS Office, MS Word, MS Access, MS Excel, MS PowerPoint, AS 400