SUMMARY:

• Seasoned Business Analyst with around 8 years of experience in Banking and Healthcare domains.
• Excellent problem solving, communication and analytical skills for understanding the business requirements, business rules/processes and detailed design of the application.
• Expertise in conducting feasibility studies, requirements gathering, analyzing the business process, documentation and conducting review sessions.
• Design, documentation and review of business documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS).
• Knowledge of Data warehousing concepts and Extract, Transform and Load (ETL) processes.
• Extensively used SQL Scripts/Queries for Data Verification and Validation.
• Competent in creating Unified Modeling Language (UML) Diagrams for Business Process Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Sequence Diagrams (SD), and Data Flow Diagrams (DFD).
• Facilitated Change Management across entire process from project initialization to testing through project delivery, software development & implementation, management in diverse business & technical environments in accordance to the Agile Methodology.
• Ability to utilize logical, rational judgment with a talent for understanding and evaluating many aspects of a problem and focusing on key issues.
• Proficiency in entire Software Development Lifecycle (SDLC), SCRUM Framework using Agile Methodology and Iterative Software Development Life Cycle Process.
• Worked with the project team to determine appropriate Test/Deployment Plans and supported the product launch.
• Coordinated with Analysts, Managers, Developers and Testers for complex projects during the SDLC.

WORK EXPERIENCE:

Confidential, Troy, MI

Sr. Business Analyst

• Conducted JAD sessions with business and other Tech partners.
• Conducted meetings with business to gather the business requirements and reviewed the requirements, understood the system and workflow, and converted those requirements into Functional Requirements.
• Chaired and attended day - to-day project meetings to discuss the outcome of implementation processes, testing efforts, time lines, etc. Wrote and distributed meeting minutes.
• Gathered and analyzed Business Requirements from requirement sessions and created User Stories, Acceptance Criteria as per Agile Methodology.
• Provided Mockups as additional support documents to User Stories as Functional Understanding Document for the IT Development team.
• Interacted daily with the Project Manager and Development Team to translate the Business Requirements to Technical Requirements.
• Identified project impact and escalated/notified management and project team as necessary.
• Data mapping and data validation and created various data mapping documents.
• Conducted extensive analysis of KYC data to understand the attributes, schemas and data structures.
• Maintained and created Enterprise wide Test Cases for Subject Matter Expert Testing, Oracle Mantas Testing and Integrated Systems Testing (IST).
• Led both onshore and offshore teams to deliver business solutions in a timely and efficient manner.
• Performed and conducted SWOT Analysis on the project including the key project members in the discussion for analysis.
• Identified Roadblocks to mitigate project risks to complete the project and created process improvement plan.
• Created UML Diagrams such as Use Case Diagrams, Activity Diagrams and Sequence Diagrams.
• Performed GAP Analysis on a regular basis with the Project Manager and Development Team to identify the gaps in requirements and resolve the gaps during various stages of the life cycle.
• Worked with Business Banking Teams and Wealth Management Business Teams for Client Onboarding activities.
• Worked closely with the testing teams on Test Cases, Test Data, Functional Testing, Regression Testing, System Testing, Integration Testing, End to End Testing and Black Box Testing.
• Documented sections of Test Plan, Test Scenarios and reviewed Test Cases and created defects in Quality Center.
• Conducted User Acceptance Testing (UAT) by writing UAT Test Scripts, gathering UAT Real Time Data, collected UAT feedback from Business to in corporate changes before application go live

Environment: Agile, JIRA, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, XML, Java, Oracle, SQL, Quality Center.

Confidential, Troy, MI

Sr. Business Analyst

• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and MS Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates, etc.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD using UML.
• Identified, researched, investigated, analyzed, defined and documented business processes and Use Case scenarios.
• Performed all necessary programming, testing and documentation for COBOL, DB2 batch programs and sub-routines.
• Responsible for 24x7 coverage for various mainframe-based Cobol applications using DB2, VSAM and IMS databases.
• Performed all necessary programming, testing and documentation for COBOL, DB2 batch programs and sub-routines.
• Gathered data from the legacy system (db2) to the present updated system using data warehouse tools such as Informatica.
• Responsible for creating Business Process Modeling and Work Flow Diagrams.
• Performed extensive Requirement Analysis including Data Analysis and GAP Analysis.
• Functioned as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Conducted JAD sessions to resolve critical issues.
• Involved in designing the web forms using HTML, Java Script, DHTML, CSS, AJAX and ASP.Net
• Actively involved in developing classes, Objects for business logic by using C#.Net 4.0 programming
• Facilitate weekly JAD sessions and interviews with SMEs, senior management and IT teams to track and document Credit Risk, Market Risk and Operational Risk related issues and tasks.
• Played a key role in the planning, testing and implementation of system enhancements and conversions.
• Used Object-oriented analysis (OOA) for object-modeling techniques to analyze the functional requirements for a system.
• Designed and developed the view-controller components using Servlets/JSPs, JavaScript, CSS, JQuery, AJAX, HTML and DHTML.
• Assisted in presenting reports and analysis to help guide the management.
• Organized cross training of team members and users to become more responsive.
• Assisted in development of training materials for new technology and process improvements.

Environment: Windows, MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Visio, .NET, Oracle, Crystal Reports, IBM Mainframes,Servlets, JSP, CSS, RUP, UML, C#, HTML, JavaScript, SQL, Win Runner.

Confidential, San Francisco, CA

Sr. Business Analyst

• Participated in implementation of version 1 tool to migrate project backlog for all 6 development teams from manual backlog to Version 1.
• Involved in Data Mapping fields accepted by version 1 during import process.
• Managed product backlog with Product Owner and coordinated grooming & planning of User Stories.
• Acted as a liaison between the Development Team and Business Team.
• Consistently answered QA and Development questions regarding requirements during the Sprint.
• QA check and verified that Test Cases were traced with requirements as per the functionality of the system.
• Captured, documented and prioritized requirements for business process improvement. preparing Metrics, Burn-Up Chart information for completed Sprint in backlog.
• Tracked User Stories in backlog, which helped to measure accurate velocity of the Burn-Up Chart.
• Implemented the business logic using C#.Net and handled the data transactions using ADO.NET
• Created various database tables and triggers and complex queries in SQL Server 2008
• Involved in development and maintenance of Use Cases.
• Helped create test scenarios for testing during sprint development to assist the QA Involved in design, development micro services with Restful and SOAP web services using Spring REST.
• Using Java Persistence API (JPA) for accessing, persisting, and managing data between Java objects / classes and a relational database EAM.
• Wrote User Stories; updated Use Cases; prepared Agile Metrics, Documentation, Impact Assessments, System Maintenance & Process Improvement Opportunities, and collaborated with team members to develop solutions that achieve accuracy and transparency within systems development.
• Completed a technical evaluation of development tools to determine which tools were viable for new replacement system and to inform the development estimate.
• Scheduled and documented meetings with key project resources and/or stakeholders to ensure project milestones were met and open issues were resolved in a timely and efficient manner.

Environment: Mainframes, Oracle, SQL, Rose, MS Word, ADO.NET, SQL Server 2008, MS PowerPoint, MS Excel, MS Visio, Spring REST, SOAP Mercury Quality Centre, JIRA.

Confidential, Berkeley Heights, NJ

Business Systems Analyst

• Consulted for AIG P&C (Property and Casualty) for SAP Reinsurance Management (FS-RI, FS-CD, FI-GL) module while serving on the Reinsurance Project Team at the company's Global SAP Solution Center.
• Managed all SAP performance improvements/tuning for SAP Reinsurance Team. Led a team of on-shore and off-shore technical and functional resources to ensure all performance related concerns were addressed.
• Liaised with business users to conduct requirements gathering sessions to transform the business requirement into a functional specification requirement for developing necessary solutions.
• Oversaw and assisted in multiple full life cycle product implementations for enhancements to Policy Administration and Claims Management modules.
• Managed design, build, tests, go-live and cut over (post deployment) application changes to the global production system. Suggest performance improvements and provide appropriate system solutions by identifying and validating customer requirements documents.
• Responsible for managing deployment rate for defects, minor enhancements and major enhancements and ensure that the development and testing is completed in the required time-frame to achieve yearly targets.
• Plan, prepare, and execute FUT (Functional Unit Testing) and UAT (User Acceptance Testing) of enhancements and fixes made to various systems.
• Led process re-engineering to increase efficiency and integration among upstream and downstream systems; reduced delivery time of financial data to business users and senior management by 60%.
• Experienced in ETL from spreadsheets and database tables, and data mapping. Practical understanding of data modeling concepts.
• Led in-house training courses for new hires and interns on the fundamentals of reinsurance, claims and policy management, SAP FS-RI module, as well as assist in the preparation of training materials.

Environment: SAP, UAT,FUT, RUP, MS SharePoint, MS Word, MS Excel, MS PowerPoint, MS Visio, REST, MS ProjectConfidential, Cleveland, OH

Business Analyst

• Assisted the PM in setting realistic project expectations and evaluating the impact of changes on the organization and planned accordingly and conducted project related presentations.
• Prepared Requirement Traceability Matrices (RTM) and managed every change requests effectively throughout the Software Development Life Cycle.
• Followed RUP (Rational Unified Process) centric business analysis methodology.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line including the business plan, products, process and revenue streams.
• Initiated JAD sessions with end users through one-on-one and group interviews to better understand the user requirements.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management.
• Collaborated with development architect to develop both high-level and detailed application architecture to meet the business needs.
• Involved in developed the application using Core Java, J2EE and JSP's.
• Worked to develop this Web based application entitled EMR in J2EE framework which uses Hibernate for persistence, spring for Dependency Injection and JUnit for testing.
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates, etc.
• Designed and developed a LINQ to SQL and Web Service Driven Web Form application that served as a more user-friendly and powerful user interface for an existing application.
• Involved into migration of .NET 1.1 modules into .NET 4.0 frameworks.
• Documented and delivered Business Requirement Documents and Functional Requirement/Specification Documents to the project team.
• Participated in the logical and physical design sessions, developing design documents.
• Worked with Data Extraction, Transformation, and Loading.
• Created SQL queries using Joins to join tables and updated the database tables using commands such as update, insert and delete.
• Worked with consultants and business partners to analyze response and risk models to improve operational efficiencies.

Environment: .NET, Windows 2000/XP, Rational Requisite Pro 7.0, UML, Rational Rose, Rational Clear Quest 8.0, MS Word 2007, ASP.NET MVC 4, Core Java, J2EE and JSP’s, MS Project 2007, MS PowerPoint 2007, MS SQL Server 2005, spring, HP Quality Centre, QTP.

Confidential

Business Analyst

• Created and analyzed performance reports and used the data to implement changes and updates that improve service and performance.
• Required to meet aggressive ad hoc deadlines and work on special projects. (Projects included major software upgrades for the service center and institution of an email channel for customer service.)
• Analyzed and documented Fact Sheets, Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation.
• Conducted meetings to understand the workflow, their processes and assisted in GAP Analysis to derive requirements for existing systems enhancements.
• Worked closely with Team Managers and monitored phone calls and productivity of Representatives and HR analysts to ensure the effectiveness of service.
• Worked with a team of Operations Managers, Supervisors, and other HR Analysts to update standards and establish goals.
• Worked closely with the HR Service Center managers to ensure the effectiveness and quality of the service our personnel deliver.
• Converted raw images and layouts from a graphic designer into CSS/HTML themes.
• Coded Tested and debugged Java code and Servlets using Eclipse
• Designed and executed test plans, tracked defects and got them resolved to ensure that business requirements and functional specifications were tested and fulfilled.
• Developed POC using Silver light 4, XAML, Expression Blend, and C #
• Developed Data Access Components using LINQ using .NET4 C#, VS2010
• Design of ASP.NET Applications using MVC
• Supported the Training and Business Process Management departments as a Subject Matter Expert.
• Responsible for organizing customer feedback for the HR Director and other management positions on monthly basis.

Environment: MS Office Suite, MS Project, RUP, UML.NET4 C#, VS2010, MS Visio, Eclipse, SharePoint, CSS/HTML.