SUMMARY:

• Business Analyst with 5 years of diverse experience in Information Technology with focus on Business Analysis, System Analysis, Solution Analysis, Requirements Gathering & Development
• Expertise in developing Business Requirement Documents BRD, Functional Requirement Specification FRS, Use Cases.
• Abilities in designing, Planning and testing, troubleshooting and debugging of the applications.
• Skillful in providing post - implementation, application maintenance and enhancement support to the client regarding the product / software application.
• Capabilities in business analysis (requirement gathering), preparation of process map, writing use cases, acceptance criteria, preparing mock ups(wireframes), specification of validations and test cases for converting business requirement into technical specifications.
• Experience in working with Agile Scrum Methodology of software product development.
• Experience in of UML to develop Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Mock-Up Screens
• Involved in all the phases of Software Development Life Cycle (SDLC) as a Business Analyst right from Planning & Initiation to Deployment of the product
• Proficient in Business Writing, Business Process Flow, Business Process Modeling
• Experienced in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members
• Expertise in handling Change Requests to implement Change Management Process
• Worked extensively on Gap analysis comparing the legacy with the developing systems
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM)
• Reviewing of Test Cases, Test Plans along with the Testing Heads to check whether they follow the User Case & User Stories

TECHNICAL SKILLS:

Software development methodologies: UML, Waterfall, Agile: SCRUM

Business modelling tools: MS Visio, MS Project.

Mockups Tool: Balsamic Mockups, Visio, MS Word

Requirements management tools: JIRA

Database: MS SQL Server

Testing tools: HP Quality Centre

Reporting & Other tools: MS Office Suite, Share Point.

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, UT

Senior Business Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system.
• Involved in analyzing Business Requirements and developing System Specifications.
• Organized cross training of team members and users to become more responsive.
• Involved in incident reporting and change and configuration management.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Formed a bridge between the Project Manager and different teams with effective presentations.
• Involved in analyzing Business Requirements and developing System Specifications.
• Used MS Visio to generate various UML Diagrams.
• Involved in incident reporting and change and configuration management procedures.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Formed a bridge between the Project Manager and different teams with effective presentations.

Environment: UML, Clear Case, MS Access, MS Office, SQL Server, SDLC.

Business Analyst

Responsibilities:

• Elicited requirements by identifying SMEs and conducting interviews.
• Created the BRD, FRD, and SRS Artifacts after gathering input from the business owners and other Stakeholders.
• Performed GAP analysis, cost-benefit analysis and feasibility analysis within the triple constraints.
• Created visual flow and UML diagrams for use cases, user interface, process flow and information flow.
• Updated the BRD with updated information as business owners approve Change Requests.
• Managed project documents and other deliverables on SharePoint.
• Created mock-ups (static and dynamic prototypes) of webpage’s and GUI, visualized process flows, information flow using MS Visio.
• Aided the development team in unit testing within the development environment.
• Employed a Triage decision-making in classifying the defects based on their priority and severity, using HP Quality Center.
• Involved in extracting data as required by the PM and other business stakeholders.

Environment: Waterfall, SQL, HP Quality Centre, MS Visio, MS Access, MS Project, MS Excel.

Business Analyst

Responsibilities:

• Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time with the desired results.
• Breaking the high-level user scenarios provided by the steering committee in to use cases.
• Working closely with them to provide the scope and the scenarios.
• Writing the user stories based on the user scenarios.
• Writing Acceptance criteria for the user stories.
• Designing the mockups (including wireframes) as and when required and creating Sequence diagram to show the interaction between the objects.
• Demonstrating the Analyzed task to all the stakeholders situated globally for getting the task sign off.
• Working with UX team to finalize the look and feel of the product.
• Helping development team to give them the complete detail of each user stories.

Business Analyst

Responsibilities:

• Proactively identify and analyze call trends, call arrival patterns, shrinkage, and other variables that impact Key Performance Indicators to generate reports to provide the areas of improvement in customer service operational efficiency
• Work with customer service management and external stakeholders to identify and implement changes to systems and processes to increase operational efficiency
• Analyze reporting data to evaluate the alignment of customer service performance with established business unit objectives
• Act as a liaison between the customer service staff, the IT department and external vendors to identify and correct call center system issues
• Worked as an Interface between the Users and the different teams involved in the application development for better understanding of the business and IT processes
• Involved in preparing business cases to justify recommendations based on objective evidence, customer requests, market trends and technology changes
• Conducted JAD sessions to refine prototypes, prioritize and time-box use cases
• Created Use case scenarios and Use Case diagrams using UML to demonstrate the solution requirements
• Proactively communicate and collaborate with internal customers to analyze functional requirements deliver functional requirement documents, use cases, GUI design proposals, etc.
• Performed the UAT based on the test cases.