PROFESSIONAL SUMMARY:

• Over 7 years of experience as a Business Analyst, with extensive experience in Agile and SDLC for various web - based and Windows Applications, across Food, Retail, e-Commerce and Insurance industries.
• Thorough working experience of the entire Software Development Life Cycle (SDLC) using Agile and Waterfall methodology
• Extensive experience as a Business Process Analyst. Experience in working in both SDLC and Agile Environments, through all phases of SDLC: Analysis, Requirements, Design, SIT, UAT and Implementation, as well as throughout a User Story Lifecycle.
• Extensive experience in understanding as-is processes, and illustrating them through process flow diagrams and working with SMEs to create alternative business processes.
• Expert in creating wireframes and process-flows using Visio. Used these tools effectively to create a more developed functional requirements document.
• Expert at creating Use Cases and Scenarios to determine all facets of a business change and its effects on the system.
• Extensive experience in defining project scope and project budget planning, Cost-Benefit Analysis, Gap Analysis, Impact Analysis.
• Experience in facilitating JAD sessions and working with high profile Business Sponsors and SMEs.
• Proficient at GAP Analysis, Change Management, Document Management and version control methods.
• Experience with creating Business Requirement Documents and Functional Requirement Documents and presenting them to the Business for approval and feedback.
• Extensive experience in Quality Assurance Life Cycle (QALC) aspects such as project standard, Test plan walk-through, writing Test cases, creating Defect reports and good knowledge of Traceability Matrices and Test Environments.
• Thorough expertise in Regression, Functional, Integration/system, Performance testing, User Acceptance testing, Security testing, GUI functional testing, integration testing, back-end testing, and browser compatibility testing. .
• Expert in validating data in different tables using SQL scripts.
• Have the ability to create excellent working relationships with the Business Leads, understand their needs and urgencies and communicate that back effectively with the IT group.
• Possess excellent analytical, problem solving, communication skills, interpersonal skills and the ability to work either independently or in a team.

TECHNICAL SKILLS:

• Jira
• Confluence
• Proficient in MS office (Access, Excel, PowerPoint, Project, Word, Outlook, Visio and OmniGraffle)

PROFESSIONAL EXPERIENCE:

Confidential, Rosemont, IL

Business Analyst

Responsibilities:

• Worked on Menu Profitbuilder Pro which does not store historical POS sales data. Each time POS sales data for a particular menu item is imported; the data currently in the system for that item will be overwritten, for this created a gap analysis to determine a difference in metrics used in the manual reporting and those available in systems.
• Accurately analyze POS sales data, menu items and generated reports and documentations to analyze Gap
• Excellent business writing skills essential for producing various business documents such as business Requirements Document (BRD), Functional Requirements Document (FRD), and Non-Functional Requirements Document (NFRD), business Process Documents, business Flow Documents, User Training Manuals.
• Strong background with Jira and confluence demonstrated ability to apply critical thinking skills and a logic based approach to problem solving
• Facilitated JAD sessions and one to one interviews to understand and analyze the requirements.
• Experience working with several departments and organizations for customizing the product, create mapping document, coordination for integration testing and follow up.
• Updated requirement document as per business user’s feedback and changes in functionality of the applications.
• Attend meetings with, business analysts, QA and developers to discuss defects.
• Participated in development of timelines for project delivery and managing projects and resources to successful completion.
• Arranged review meetings and discussed issues with developers and other team members
• Reviewed the business requirements document with the business and development team to understand the architecture and functionality of the application. Ordering entry applications, billing systems and data flow to provisioning systems and interfaces between them.
• Participated in weekly status meetings, walkthroughs and documented the proceedings.
• Worked with testing team in developing the test plan, test conditions, test cases based on business requirements and technical specifications.
• Created UAT/QA test plans, strong manual, functional, system and regression testing in an agile development environment.
• Worked with project team on: planning, analysis, requirements, design & testing and training for production implementations.
• Involved in UAT process and coordinated with the UAT team to get the feedback to make change requirements document.

Confidential, Oakbrook, IL

Business Analyst

Responsibilities:

• Added functionalities to the EHR, ERP, and CRM system.
• Backlog grooming for different themes and epics.
• Actively handling bug reporting with different severities and priorities.
• Proficiency in requirements analysis, gap analysis, & process mapping.
• Tracking of requirements enhancements and user stories for product backlog grooming in agile environment with JIRA and Confluence .
• Preparing and maintaining traceability matrix for requirements and test cases.
• Working alongside designers on wireframes and requirements to enhance the UI/UX experience
• Facilitated daily stand ups, sprint retrospectives and managed task board with user stories
• Worked on WCAG (Web Content Accessibility Guidelines) to maintain 2014 HHS (U.S. Department of Health and Human Services) certification criteria
• Implemented ICD 9 - ICD 10 conversion within coding, billing, and clinical diagnosing
• Worked with Claims, enrollment, eligibility verification for members and providers, benefits setup
• Identify Member, Provider, Coverage, Medicare, and Medicaid
• Performed business analysis for denial claims to find out the root cause of rejection. Once acknowledged all kick out codes were processed correctly and an explanation report was created and delivered to all key stakeholders
• Worked on business / user acceptance testing for iOS, Android and Windows applications

Confidential, Schaumburg, IL

Business Analyst

Responsibilities:

• Experience working with the entire Software Development Life Cycle (SDLC) using Waterfall methodology.
• Experience in creating root cause analysis, impact analysis, conflict management and managing improvement initiatives from end to end
• Experience in Jira and confluence demonstrated ability to critical thinking and a logic based approach to problem solving
• Well versed with reviewing and creating UAT test cases, analyzing defects, interacting with QA and coordinating user acceptance testing (UAT) and end user training
• Experience working in cross functional environment including accounting, sales, marketing and human resources, and financial aid departments
• Updated BRDs as per business user’s feedback and changes in functionality of the applications
• Participated in development of timelines for project delivery and managing projects and resources to successful completion.

Confidential, Bloomington, IL

Business Technical Analyst

Responsibilities:

• Supervised and performed all listed functions through the entire Business Process Modeling, Requirements Gathering and Analysis phases.
• Worked with a cross-functional team of Business Development, Product Support in the analysis of Business Needs, information input/output requirements, process and data flows, as well as report format and content. Facilitated JAD sessions for communicating and managing expectations with WSI whose customers were going to be the final users of the product.
• Conducted detailed requirements gathering sessions related to data analysis, data mapping to lock down acceptance criteria.
• Worked closely with the Business Team to develop and understand the process flow diagrams in MS Visio.
• Communicated and worked with offshore resources and made decisions with minimal supervision.
• Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes.
• Presented BRDs (Business Requirement Documents) to document the business need and create estimates for each requirement.
• Created FRDs (Functional Requirement Document) with detailed mock-ups and wireframes for the requirements selected for the release.
• Opened all UAT defects after discussions with users.
• Maintained all versions of the document during the requirements gathering process as well as the final approved version on SharePoint.
• Worked directly with the technical team to flush out each requirement with details, wireframes and mock-ups.
• Responsible in providing regular test reports to the management.