SUMMARY:

• Business Analyst / Project Management Professional with over 10 years of providing creative technology and analytics solution to business challenges. A result oriented team player with proven thought leadership, great interpersonal and people management skills.
• Strategic planning, Business Transformation, Program Development and Enterprise Architecture
• Business Analysis, Customer Analytics, Process re - engineering, Data Modelling and Data Mining
• Information Management, Program Governance and Enterprise Resource Planning (ERP) Systems
• Business Systems Development, Business Analysis, Content Management and Change Management
• Big Data, AGILE, and Waterfall Methodologies, Business Analysis and Project Management
• Excellent implementation of Business Analysis Methodology Best Practices
• Experience in the development of system Use Cases, Class models and test cases
• Expert in analyzing, reviewing, evaluating, and designing business processes
• Experience in detailed Documentation of functional and non-functional requirements
• Experience in Business Process Modeling
• Proven Leadership and Communication Skills in managing cross-functional team
• Experience in Facilitating requirement gathering sessions across multi stakeholder team
• Participated in the development of Project Management Office Operating standards e.g. Project Methodology, Business Processes, Prioritization, Forms and Templates etc
• Experience in Quality assurance, Quality Control and Risk Management
• Experience in Process reengineering and implementation of internal control Process
• Experience in Feasibility studies and cost-benefit analysis
• Experience in change management and Business Case Development
• Participated in Contract Negotiation and Vendor Selection Process
• Experience in internet/intranet and Portal strategies
• Participated in the development of risk management governance structure for business solutions team and the PMO

TECHNICAL SKILLS:

• QlikView, Tableau, IBM Cognos, R, Power BI, Microstrategy, Salesforce, alteryx, SAS
• User Stories, wireframe, Persona, JAD session, Story Boarding, brainstorming, Data Mapping
• Information Technology Infrastructure Library (ITIL), Software Development Lifecycle(SDLC), Project Management Institute (PMI), AGILE, and Waterfall Methodologies
• Erwin, Informatica, Netezza, SSIS, Microsoft Azure, SAP Business Objects, Oracle, OLAP, SQL, Hadoop, Microsoft Office Suite, JIRA, ExecView
• International Institute of Business Analysis, BABOK Guide

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential

• Assist in the development of procedural documentation to support work flow changes, new system functionality, and operational changes
• Utilized UML to specify, construct and develop various artifacts e.g. Class Diagrams, Activity Diagrams and Use Cases
• Data Migration from SharePoint to CRM domain
• Mentor three colleagues (other business analysts) as required for optimum project delivery
• Reviewed and re-modeled business processes for efficiency and effectiveness in areas like customer service and operations.
• Facilitate workshop sessions across multiple business units to gain understanding of business process integration
• Serves as a liaison between internal/external customers and the technical team
• Coordinate JAD sessions to gather requirements across diverse business units
• Document functional and non-functional business requirements
• Developed product feasibility document for senior management
• Developed System Use Cases for application development
• Mapped documents to application specifications
• Work closely with developers to ensure the understanding of requirements and that design supports the requirement
• BRD creation for major banks in the US.
• Recommend business solutions that satisfy key stakeholder’s need
• Serves as an active member of the Process improvement committee
• Develop Iteration Plans and assessments for each project iteration
• Serves as an active member of the Process improvement committee
• Participated in the implementation of new development methodologies
• Participated in the pre and Post-delivery of the System Enhancement Request process
• Facilitate workshops with business users to define the business needs, objectives, and processes
• Identified and documented high level functional specifications for systems requirements
• Participate in the preparation of Test Case and Test Plan
• Assist in managing project communications including status reports, to stakeholders and senior management
• Participated in the pilot application deployment plan
• Conduct User Acceptance Testing Workshops
• Serve as a Liaison between the multiple Business Units and the project team
• Responsible for managing internal customer expectations with regards to application functionalities created Analytics model in CRM
• Tracked the resolution of issues and escalated as necessary
• Participated in the Graphical User Interface(GUI) design and implementation
• Serves as the Business representative for the disaster recovery process
• Performed GAP analysis
• Developed Training Manual and provides application support for users

Senior Business Analyst

Confidential

• I was responsible for leading the migration and integration of all mortgage data source systems and brokerage application systems into the enterprise data warehouse - an initiative that enabled the financial institution to realize a savings of over $1.8M in application and licensing fees
• I was responsible for data analysis and the development of conceptual Data Warehouse model solutions required Data mart to analytics solutions required for customer and marketing analytics
• I worked on multiple projects concurrently such as:
• Automation of manual reporting systems to ensure regulatory compliance and operational effectiveness
• Co-ordination and definition of required data extract from external vendors (e.g. VISA Corp and Epsilon) to enable the development of a customer analytics data model for marketing and product campaigns
• Business Intelligence subject matter expert to the Master Data management team
• I was responsible for business systems modeling and created various mock ups and artifacts (e.g. Business Intelligence Requirements Documents, Business Intelligence Conceptual Solution Model, Architecture, etc.) for scorecards and Business Intelligence dashboard design and implementation
• I was responsible for facilitating analytics and reporting requirements sessions with various cross-functional teams
• Mentored and led other business analysts in my team throughout the SDLC
• I was responsible for reporting and presenting project status updates to the project steering committee created Analytics model in CRM
• I created metadata documentation and developed data share agreements between internal and external clients

Business Analyst

Confidential

• I served as a liaison between the Business Intelligence team and various internal business sectors (Consulting, Finance, Operations, Human Resources and Enterprise Risk Management)
• I performed data profiling and data cleansing using SQL scripting on identified business systems
• I designed mock ups, coordinated proof of concept phase and presented solution prototypes to clients created Analytics model in CRM domain
• I analyzed business requirements to develop and coordinate efficient Extract Transform Load (ETL) processes for Business Intelligence report development purposes
• I facilitated Business Intelligence reporting requirement sessions for the development of an enterprise- wide data mart for market planning, Customer Relationship Management (CRM), and financial analytics with other multiple Business Intelligence and Data Warehouse initiatives using IBM Cognos 8 Business Intelligence Suite.
• I was responsible for developing and maintaining ETL, Data source-to-target mappings and business requirements documents.
• I coordinated user acceptance testing sessions with the business community and obtained sign off on Business Intelligence and Analytics initiatives
• I participated in the translation of analytical and reporting requirements into conceptual multidimensional data models
• Worked with the project managers to direct and mentor teammates
• I participated in the design, development, maintenance and enhancement of SharePoint systems that provide capabilities for collaboration within Confidential
• I was responsible for performing data validation and functional testing for Business Intelligence reporting and Analytics initiatives