SUMMARY:

Highly skilled forward thinker with overall leadership traits and organizational skills. Dedicated IT professional, team player recognized for building strong internal and external linkages forging enhanced productive collaborative teamwork. Aiming to apply my proven abilities of critical - thinking, decision-making, problem solving, planning and process improvement skills effectively while being acknowledge as someone who can be relied upon to lead and achieve team and organizational goals. A self-starter and motivator who is able to work and meet deadlines independently, with traits of attention to detail and a successful background of managing high ambiguity environments, complex issues, maintaining programs and mid-scale strategic projects while maintaining company standard policies and procedures.

EXPERTISE:

• IT Strategic Planning
• Moderate Program/Project Management (Scrum tools and techniques)
• Continuous Process Improvement and Design - ITIL Methods, Agile
• Enterprise Wide Change Management
• Release Management planning and coordination of Hospital application systems (Test Case/Use Case)
• Implementation
• Technical IT Skills (Hardware/Software)

PROFESSIONAL EXPERIENCE:

Confidential

Sr Business Analyst

Responsibilities:

• Successful completion of virtual web based Executive Balance Scorecard
• Integrated extensive Information Technology Research into strategic multi-year plans
• Brings awareness and understanding to leadership of industry, technology trends, and business needs when developing strategy that will support and enable the broader business goals
• Helps support TIS strategy execution by designing the right planning models and action plans
• Creates extensive and detailed research agendas around strategy, surveys and organizational support
• Heavily involved in TIS Strategic Planning tactics identifying gaps

Business Analyst

Confidential

Responsibilities:

• Interfaces with business owners to understand, define and translate business requirements into functional specifications.
• Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures with ITIL principles; meets with decision makers and clients to define business requirements
• Develops and maintains medium complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation.
• Facilitates meetings of decision making, demos and training sessions with C-Suite colleagues, Stakeholders, RHM reps and clients either in person or via Centra/web ex sessions, e-mail and conference calls
• Incorporates Program and Project Management methodologies during upgrades, hotfixes and emergency releases and develop communication plans
• Release Management - schedules and coordinates corporate healthcare application upgrades, migrations, refreshes, environment control and maintenance (Implements use cases scenarios to find process improvement opportunities. Development of testing case scenarios to find risk or alternative methods and deployment). Conducts status defect meetings, resolves end user questions, overseeing incident and issues conflict meeting.
• Responsible for planning, scheduling and controlling the movement of releases to test and live environments. The primary Objective is to ensure that the integrity of the Live Environment is protected and that the correct Components are released. Release Management is part of the Release and Deployment Management Process.
• Main contact developing application release packages for nightly deployment, coordinates deployments and test case scenarios with the development and testing team and scheduling UVT with our adjacent Regional Health Systems
• Use and maintains use/test case scenarios to identify known unknown risk, documented in a risk register, incident log and in corporate workarounds or contingency plans
• Develops and creates swim lanes, excel business requirement templates, Visio documents and flowcharts - System requirements - Continuous design and development
• Identify roles and responsibilities amongst teams and across functional departments
• Meets regularly with management to go over Budget and Finance Reconciliation (Develops excel templates)
• Leads, runs and facilitate Change Management meetings and oversees the process improving overall documentation around process flow
• Maintains UEM Enterprise Content Management Repository and tools (Document retention)
• Application Access and Identity Management (User setup and Decommission)
• Gathering requirements for application setup and RFP development

Program Consulting Analyst

Confidential

Responsibilities:

• Supported Sr. Consultants by delivering a set of standards and methodologies for aligning projects between Hospital Systems and information technology systems (e.g. ICD-10, Meaningful Use, 340B, Healthcare Market Exchange)
• Developed tools for high level executive meetings, stakeholder engagement, readiness dashboards, scorecards, and status reports
• Managed Small/Medium to Large scale project
• SME for developing/providing training and education documentation
• Database Application Development SME (Database Requirements Plan, Build and Test)

IT LAN desktop & Network Services Analyst

Confidential

Responsibilities:

• Lead and engaged in Go-Live Rollout installations, system upgrades, and end user training for more than 10 hospitals, impacting over 2,000 users
• Provided remote access technical support to physician staffs
• Managed mid-level project Pre-Go Live initiatives and Post Go Live tactics and initiatives
• Provided implementation and integration support across the enterprise
• Identify and Access Management - (Role Based Access Controls)
• Ran small projects, incident response and triage, business process documentation and overall improvement.

Confidential

Program Management | Asset Team Lead Manager | Lead Purchasing Agent

Responsibilities:

• Responsible for portfolio management (POs), RFP and ROI, Project Charter, Contract management, Budget Analysis, IT Business and Site assessments/requirements, Vendor RFPs and Product/Project Closure
• Software functional requirements gathering

Confidential

Systems Analyst

Responsibilities:

• Served as highest level of support (Tier 2) for escalated issues with Pharmacy Systems Division
• Assisted customers with installing and troubleshooting proprietary hardware/software issues
• Created technical manuals to streamline processes
• Trained new Pharmacies on Econolink 2000 and PharmaServe