SUMMARY:

• Gathered requirements from stakeholders and translated business needs to technical requirements
• Created project Scrum Boards
• Led Agile team of 8 people through project involving OEM Service Delivery Products
• Wrote and maintained User Stories, Tasks, Acceptance Criteria, Features in Jira and AgileCraft
• Created Wireframes and Storyboards for to assist UI/UX team development
• Worked closely with Agile Development teams refining User Stories and tasks to match business needs
• Responsible for Backlog Refinement and Sprint Planning
• Created and Maintained the Team Charter and Definition of Ready
• Created process diagrams, data flows and swim lane diagrams.
• Reported findings and status to Product Owners and upper management
• As Product Owner for the Content Services line, my duties included:
• Responsible for Product Backlog Refinement
• Creating and Prioritizing Features
• Accepting Stories and Features
• Attended Daily Standup and Scrum of Scrums meetings
• Reporting results to Leadership
• Maintaining Project Roadmap and Milestones
• Maintaining Project Deliverables and Resources to align with project schedules and budget expectations

TECHNICAL SKILLS:

• AgileCraft - Agile Development Tool
• JIRA
• Top Team Requirements Repository
• Confluence
• Telematics
• Managing Test Driven Development Teams

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

• Gathered requirements from stakeholders and wrote functional documentation
• Verified and created business rules
• Created project Scrum Boards
• Wrote and maintained User Stories, Features, Acceptance Criteria, Wireframes, Process Diagrams, Data Flows, and Swimlane diagrams in JIRA
• Worked closely with PMO on budget and resource planning

Confidential

Sr. Business Analyst

• Gathered requirements from stakeholders and writing functional documentation based on those interactions.
• Wrote and maintained User Stories, Acceptance Criteria, Wireframes, Process Diagrams, Data Flows, and Swimlane diagrams for Features in JIRA
• Led Agile Development teams in interpreting User Stories and Tasks to match business needs
• Scheduled and managed Usability Testing between US and London teams
• Assisted in Backlog Refinement and Sprint Planning
• Assisted in creating Team Charter

Confidential

Sr. Business Analyst

• Gathered requirements from stakeholders and writing both business and functional documentation specifications
• Wrote, refined, and maintained User Stories and Tasks in Rally
• Led Agile Development teams in interpreting and refining User Stories and Tasks to match business needs
• Worked closely with QA to establish Acceptance Criteria of User Stories
• Creating Process Diagrams, Data Flows and Swimlane diagrams

Confidential

Business Analyst

• Gathered requirements from stakeholders and created business and functional documentation
• Performed Gap Analysis to discover market and usage gaps
• Wrote basic SQL queries to elicit data confirming results and requirements as needed for reporting
• Wrote, refined, and maintained User Stories, Tasks, and Features using Rally
• Led Agile Development teams in interpreting and refining User Stories and Tasks

Confidential

Solutions Analyst

• Responsible for translating business needs into requirements, using traditional Waterfall, as well as, Agile framework, for scheduled Sprints.
• Gathered requirements from stakeholders within ADT framework to verify enhancements needed to improve business functions
• Wrote User Stories to clearly document requirement needs and expected results for projects within a given Sprint
• Managed workflow approvals during new and requirements gathering phases of enhancements
• Created Use Cases to clearly define the interactions between users, their roles and the system
• Facilitated JAD sessions with key participants to determine and agree on requirements and timelines

Confidential

Sr. Business Analyst

• Worked closely with QA's as a SME for testing
• Created Use Cases to clearly define the interactions between users, their roles and the system
• Used UML to define system interactions and state within the system
• Gathered requirements from stakeholders to verify enhancements needed to improve business functions
• Facilitated JAD sessions including key participants to determine and evaluate new module requirements
• Documented technical and business specifications to ensure compliance regulations for tax codes utilizing Agency Compliance Engine and Customer Management Module software (CMM)
• Served as liaison between stakeholders, developers, end users, and executives

Confidential

Sr. Business Analyst

• Created Project Vision and Roadmap based on Company lead and business entities regarding needed changes to the current system to improve business functions for a given implementation
• Created new communication products to enhance customer engagement within Health Care LOB’s
• Subject Matter Expert in the creation and management of the DOC1 Correspondence Suite, EngageOne Interactive and documenting 'Best Practices'
• Documented technical specifications for program creation within the standards set by BCBS of South Carolina
• Attended discovery sessions to establish user requirements and establish priorities of inclusion for each software increment
• Used Agile methods to develop customized correspondence within the company.
• Responsible for mentoring other team members and stakeholders about the Agile Framework and its ceremonies
• Assisted in updating the Release Plan based on changes coming from client requirements
• Responsible for addressing roadblocks from the Scrum Master on daily progress and concerns which might slow development
• Assisted in developing stories for Epics and projects within the development phase