SUMMARY:

• 8+ years of professional experience as a Business Analyst successfully executing projects in domains such as e - Commerce, Banking and Retail.
• Good Experience in developing Object Oriented, Client, Distributed and Web applications using Java, J2EE technologies on various domains like BFSI, CRM, Automobile, Biometrics, Retail and E-Commerce.
• Expertise in Hybris e-Commerce suite (HMC, Product Cockpit, Print Cockpit, Admin Console, Data Modeling, WCMS, Cron Jobs, Impex, Import/Export Service, Workflow management).
• Have exposure in HYBRIS Accelerator modules and Adobe InDesign with Print Cockpit integration (defining Templates, Publication, Chapters, Pages, and Placeholders).
• Involved in the preparation of Use cases to create detailed Functional Requirement Documents (FRD). Worked with core team to design business requirement based on the project scope and SDLC Methodology.
• Worked with B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Worked with Multi-Channel Fulfilment & Inventory Management, Order Management and Omnichannel retailing operations.
• Created build scripts to deploy Hybris code packages into application servers. Proficient in writing ANT scripts, create Jenkins builds and manage Linux, Apache systems.
• Automated the Hybris build and deployment process and integrated with Jenkins for continuous integration and nightly builds.
• Extensive experience recommending and executing changes to funnel management of e-commerce based processes by looking at Omniture and other reporting tools to gather insights on conversions, drop-offs and traffic management.
• Extensive hand-on experience developing project plans and schedules, including budgets after sizing project scope and meetings with stakeholders.
• Experience in the Software Development Life Cycle (SDLC) methodologies including Agile Scrum and Waterfall.
• Strong backing building wireframes and prototypes resulting in application flow development.
• Customized the Hybris management console (HMC) with the new data models included in the application.
• Experience in IT or eBusiness, including experience with e-commerce, web application development, or other eBusiness solutions.
• Setting up of Ecommerce vertical, business development, strategy, team, website, payment integration.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Experienced using (CRM) for approaching and managing company's interaction with current and future customers.
• Experience capturing requirements for web development specifically in eCommerce Payment Transactions.
• Possess strong knowledge of Digital Ad Sales & Operations business with digital marketing and analysis of individual campaigns.
• Extensive knowledge of System Development Life Cycle (SDLC) methodologies like Agile Scrum, Rational Unified Process and Waterfall.
• Created UML diagrams like Activity and Swim lanes diagram and arranged them either horizontally or vertically depending on the business requirements.
• Worked closely with project stakeholders, Subject Matter Experts (SMEs) to understand business requirements and analyze specifications for new applications, and to modify existing applications.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall. Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Analyzed the company's operational procedures and constructed work flow diagrams leading to new, more efficient business operations.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Worked closely with the data model team to review the data model and validate them. Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.

SKILLS:

Technology: e-commerce, Oracle (8 years), testing, Web Services (8 years), UML, RUP (8 years), Hybris, SAP (8 years), B2B, B2C (8 years), SCRUM, AGILE (8 years), SDLC, Test cases (8 years), GAP Analysis, JAD Sessions (8 years), UML, UAT, Test plans (8 years), HMC, WCMS (8 years), PCM, Customer Cockpit (8 years), Print Cockpit, web-IT (8 years), MS Visio, MS Office (8 years), Oracle ATG and Demandware (8 years), UML Model and Use Cases (8 years), Test Cases, Test Plans (8 years)

ECommerce Technologies: Hybris, HMC, HAC, Product Cockpit

WORK EXPERIENCE:

Sr. Business Analyst

Confidential, Farfax, VA

Responsibilities:

• Implemented the Hybris platform and comfortable with Spring MVC and JSF and worked with Tomcat server, ant and Web service technologies.
• Implemented Hybris multi - channel with Hybris functional analysis, e-commerce system design, configuration, customization and testing and support.
• Integrated Hybris with Back office products and technical knowledge of Java/J2EE and Hybris with SOA, ESB, JMS and Web Services.
• An in depth understanding of how to integrate Hybris with a corporate back office fulfillment product like SAP and CMS systems.
• Design the system architecture for the project, Design data models for Customer, Products etc. Design the approach for the data migration into the Hybris system from SAP systems.
• Responsible for launching and managing the B2B ecommerce web sites on the Hybris/ Endeca platform and directing all digital marketing activities for the Refreshments division, the largest office coffee provider in the US.
• Evangelized and lead the staffing, architecture and re-development effort of proprietary legacy applications to a commercial e-commerce B2B and B2C web portal solution in Hybris Endeca e-commerce platform.
• Designed the high ecommerce implementation project using Hybris, performed the gap analysis between business requirements and package features Worked with Hybris development in utilizing Tomcat server.
• Worked on developing UI wire-frames, utilized SAP Hybris for search and merchandising, content management, Order management, product information management and digital asset management.
• Hybris marketing is utilized to create the target group using Customer data management of Hybris. Created the campaign in SAP CRM using the target group created in the Hybris.
• Used Impex files for import and export of the product Catalog and content pages in the B2B/ B2C site. Utilized Impex scripts to create the internal/external and category link components.
• Worked as a liaison between the business and technical team to prioritize and execute business requirements. Did fit-gap analysis of the prioritized requirements.
• Responsible for implementation of SAP system Hybris across along with creation of backward compatible functionality for end users (i.e. reporting, workflow creation, date views, system automation.)
• Used SAP Hybris once implemented to answer customer emails and phone calls to deliver exceptional customer experience and track all bugs and issues they may be experiencing.
• Used JIRA to communicate website bugs and keep track of when they will be resolved.
• Used SAP Hybris back office and product cockpit to create customer accounts, add images for products, run cron jobs, track order statuses and information, and more.
• Created content for training manual on new SAP Hybris system to train all internal employees effected by change process.
• Created automated dashboards and reports for end users as well as weekly, monthly, and ad hoc web analytics reports.
• Created Microsoft Excel dashboards and reports on weekly basis analyzing key performance indicators.
• Created user flow diagrams, and wire frames for developing the prototype of a desktop, tablet, and mobile.
• Analyzed and managed requirements for a mobile field merchandising application with backend administrative functionalities.
• Interviewed end-users to capture requirements that reflect their actual workflow and needs.

Sr. Business Analyst

Confidential, Richmond, VA

Responsibilities:

• Experience in B2B e - commerce domain as Hybris functional Business Analyst on requirement gathering, documentation and process analysis & improvement.
• Strong functional knowledge in working with Hybris Commerce suite (HMC, WCMS, PCM, Customer Cockpit, Print Cockpit).
• Involved in demoing/walkthroughs of hybris Product Cockpit, hybris Management Console Print Cockpit to stakeholders.
• Managed stakeholders in marketing, retail sales, customer service, finance, core-IT (SAP), web-IT (Hybris).
• Experienced working with SAP Hybris omnichannel commerce solution to help target and engage with appropriate customers.
• Involved using CRM technology to organize, automate, synchronize sales, marketing, customer service, and technical support integrating analytical tools.
• Requirement Analysis with UML diagrams like Activity, Sequence diagram to identify synchronism and Asynchronies activities, GUI Screen Mock-ups, Wireframes and Workflow analysis for Web Based Application.
• Worked on Agile Methodology. Created and managed Product backlog and Sprint backlog of clearly defined and prioritized user stories.
• Involved in implementing Omnichannel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support.
• Partnering with SAP Hybris, an industry leader with expertise in both B2B and B2C ecommerce.
• Provided guidance to development team required to complete transition from Broad vision to Hybris ecommerce platform.
• Developed a consolidated and prioritized high level requirements matrix for both B2C and B2B that detailed current and future state needs, along with a gap analysis against Demandware and SAP Hybris capabilities.
• Work directly with clients and partners to provide technical guidance of enterprise-level ecommerce platforms.
• Decompose high level concepts and requests into epics and user stories that are consumed by agile teams across multiple parts of the organization that directly lead to on-time deployments through agile release planning efforts.
• Worked closely with the Digital Marketing, Ecommerce, and Strategic Partnership teams to identify business questions and drive campaign growth.
• Handled all functions for a brick and mortar store including product selection, staffing, advertising and back office functions.
• Responsible for writing Functional Design document of new program to update Hybris quote with newly created partner function in iMap.
• Led the functional and business requirements gathering sessions with business users to fully detail the workflow and front-end web capabilities through hybris.
• Participated in the functional and business requirements gathering sessions with business users to fully detail the workflow and front-end web capabilities through hybris and Endeca.
• Detailed workflow capabilities within hybris and documented these flows for new product release procedures.
• Prioritized business and systems problems; analyzed legislation and conducted impact analysis.
• Developed Project management plan which included background including "constraints" and "assumptions, business process, success measures, roles, & responsibilities, project plan for schedule/timelines and resource utilization.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis. Used MS Visio for flow-charts, process model of the application.
• Successfully played the role of Business Solution Designer by reviewing business needs, mapping it with industry trends, convincing the clients with sapient approach and bringing in delivery team to successfully deliver the solution.
• Delivered project within time constraints with limited resources and budget. Resolved technical and business issues of the projects effectively with stakeholders.
• Created test plans, test cases and conducted functional/non-functional testing as needed, defined and traced software defects in JIRA.
• Experience in testing ATG, Sterling and Hybris tools.
• Experienced in customer / client interaction, in-depth knowledge of RAD, SWOT and CRM.
• Partnering with hybris, an industry leader with expertise in both B2B and B2C ecommerce.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Develop client software to consume already published web SOAP services to interface with Hybris and Endeca.
• Participate in agile development for new Hybris e - commerce platform using SAP services. Provide technical expertise for Hybris integration with SAP ECC using web services for multi-channel access.
• Comprehensive platform assessments and gap analysis done for potential clients using Hybris, IBM Commerce, Oracle ATG and Demandware.
• Interacted with German Business Team for requirements gathering, testing the retail shop Interface during implementation.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Worked on Integrating third party services with hybris like QAS, Vertex, Trillium through REST or SOAP web service calls.
• Integrating the hybris application server with Apache Web server and deploying the application in cluster environment.
• Interacted with clients to assess needs, identify key challenges, and define project Scope and deliverables.
• Liaised with teams in Business, Team Leads and PMs in global offices for various operations.
• Participated in daily SCRUM meetings in an agile environment, retrospective meetings for issues, in corporate suggestions, decisions in code development.
• Gathered requirements from SMEs and generated reports to help the business to visualize the design.
• Worked in a Scrum Agile process with 2 week iterations and was involved in Sprint/Release planning.
• Prioritized project efforts, develop project plans, process flows, UML Model and Use Cases.
• Worked on integrating with Vertex Plugin into Hybris for Tax calculations during the creation process.
• Involved in transitioning client requirements into technical design, design schemas implement custom extensions, integrate with search engines, unlocking the business value of hybris.
• Hired to build a business case, solicit funding, build a team of e-Commerce experts, and launch new web experiences for all USA brands leveraging Hybris technologies.
• Worked with clients to better understand their needs and present solutions using SCRUM approach.
• Participate in business requirements planning for integrated analytic needs; participate in defining approaches and priorities for satisfying needs.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mock-ups and Business requirement documents.
• Reviewed Test Cases, Test Plans, and performed User Acceptance Testing (UAT), documented defects using the Jira as Defect Tracking Tool.
• Provided guidance to development team required to complete transition from Broad vision to Hybris ecommerce platform.
• Ensured business requirements are being addressed in the test plans by quality assurance team.
• Developed the To Be system by preparing Gap/Impact/Root Cause Analysis reports from As Is system.
• Collaborated with offshore and globally distributed teams on various projects in diverse time zones.
• Coordinated in preparation of User Acceptance Testing, and rolled out new/ modified feature functionality.
• Documented Functional Requirements Document (FRDs) and User Story for application development.
• Created mock up diagrams using MS VISIO1/MS Word and provided the screenshots as per the User Interface (UI).
• Have involved in Document Library integration in hybris, have customized the solar implementation.

Business Analyst

Confidential, Raritan, NJ

Responsibilities:

• Build the code and distribute environments through Jenkins. Later performing the hybris update in integration server nodes in different environments and resolved several deployment issues during post deployment smoke test.
• Worked on development of Hybris B2C ecommerce portal for VWR, who are one of the world's largest sellers and manufacturer of medical equipment.
• Creating presentation material for the client and upper management approvals and sign - offs.
• Developing workout agenda and managing iteration planning dashboard for the team. Assigning tasks to different team members based on the skillset and priority of functionalities.
• Participated in JAD Sessions for gathering requirements from SME's. Played the role of a Facilitator as well as Scribe in the JAD session.
• Involved in ECommerce testing Product Search, Payment System, Online transaction processing and Inventory management .
• Involved in the creation of new ecommerce products, arrival notices and customized reporting.
• Involved in the preparation of Use cases to create detailed Functional Requirement Documents (FRD). Worked with core team to design business requirement based on the project scope and SDLC Methodology.
• Worked with B2B and B2C commerce applications include an Omnichannel Offering, Product Information Management, Order Management, SAP Hybris Marketing Conversion, and powerful search and merchandising.
• Created User stories for selecting products, shopping cart, checkout & payment transaction membership login for the discounts for both web and mobile application.
• Conducted a needs assessment and a Gap Analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system and generated workflows.
• Provided guidance to development team required to complete transition from Broad vision to Hybrise commerce platform.
• Responsible for integrating ERP, Payment gateway, Tax System to Hybris as a part of ecommerce systems.
• Overall application has been developed using Hybris Multichannel Suite along with Spring MVC to improve sales and customer service.
• Conducted GAP analysis to capture functionalities of existing systems and Post Production Validation (PPV) testing, test status reports, (RTM) Requirements traceability matrices and defect matrices with good understanding of Bug Life Cycle and XML schemas taxonomy.
• Analyzed requirements of the proposed system or enhancement to bridge the GAP and design solution and followed various SDLC methodologies which include AGILE Scrum, AGILE Extreme.
• Handled SDLC lifecycle of the project in building applications i.e. Plan Driven and Change Driven Methodology including Sprint releases.
• Facilitated daily Scrum meetings, as well as other Scrum ceremonies, sprint planning and sprint review meeting.
• Managed scope and performed change control and change management of base lined requirements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing, Documenting, business requirement documents (BRD) and Functional Requirement Documents (FRS).
• Responsible for generating Functional Requirement Specification (FRS) and User Requirement Specification (URS).
• Analyze and segregate business requirements into high/low level Use Cases followed by Activity/State Chart Diagrams by using UML methodology.
• Eliciting, analyzing, documenting and validating business requirements and user stories, process flows for the new ATG e-Commerce Platform spanning all aspects of browsing and purchasing hardware and services.
• Working closely with the vendors like Oracle ATG consultants for the customization and configuration of the product as per the business needs and requirements.
• Gathered information and answered follow-up quires from Development/QA/Scrum teams during scrum sessions.
• Implemented the Cron jobs using Hybris to pass over the orders, received from the web, to the ERP Intuitive systems. for the order fulfillment process.
• Worked with stakeholders and management team in gathering various requirements for the project.
• Written Use Cases, designed detailed logical class and activity diagrams, other high-level process flows.
• Prepared user training manual for merchandising team on managing commerce assets through Hybris BCC (Business Control Centre).
• Analyzed business requirements and segregated them into high level and low-level Use Cases, Activity Diagrams, State Chart Diagrams using Rational Rose according to UML standard thus defining the Data Process Models.
• Performed Requirement Elicitation and Analysis and conducted JAD sessions for communicating with Stakeholders and Project directors during Iteration 0.
• Assisted in preparing User Stories in the Product Backlog after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted research and competitive analysis, and developed strategies for meeting client objectives.
• Analyzed client needs and transformed them into detailed business and technical requirements for e-commerce web applications.