SUMMARY:

Self - motivated finance professional with relevant years of experience. Organized and detail-oriented individual who exemplifies professionalism and an ability to manage multiple projects and tasks at any given moment.

TECHNICAL SKILLS:

• MS Excel PowerPoint Communication
• Technical Writing Presentation Teamwork
• Problem Solving Critical Thinking Adaptability

PROFESSIONAL EXPERIENCE:

KYC/AML Analyst (UAT)

Confidential, Arlington, TX

Responsibilities:

• Participating in day to day activities related to access and functionality of KYC/AML by writing test scripts in HP Application Lifecycle Management (ALM), conducting User Acceptance Testing in the Know Your Customer Database (IST, QA and Production) and Client Onboarding Lifecycle Tool (CDD) and documenting findings in ALM and JIRA.
• Assisting in managing team's daily work volume and manage workflow to ensure deadlines are met in accordance with existing SLAs and maintaining up to date reporting metrics.
• Supporting Confidential partners with research, follow-up and resolve escalated issues and problems through effective interaction with bankers, KYC Officers, Industry Risk Officers, Compliance, QC/QA Teams, Audit, and other staff in a timely and professional manner.
• Participating in daily international conference calls to collaborate ideas and follow-up on inquiries to recommend the best solutions and practices to resolve any testing issue.
• Other applications used in daily duties: Lotus Notes, MS Office applications, Client Central, Adobe Professional, SharePoint and Snagit Editor.
• Manage multiple testing projects with various deadlines in a fast-paced environment.
• Lead tester in mass data migration project.
• Training new hires.

KYC International Specialist

Confidential, Arlington, TX

Responsibilities:

• Coordination and collection of client specific information used for completing or updating all required International Addendums for Confidential (CB) Due Diligence Forms in accordance with requirements established by compliance to assist in the prevention of money laundering activities.
• Interpret and apply regulatory, Anti-Money Laundering (AML) and compliance policies and procedures when completing the Addendums.
• Work with in country compliance teams across CB Footprint countries to understand requirements and obtain approvals for the CB KYC International Addendums.
• Daily interaction with In-County partners, Implementations, CB KYC Officers, CB Bankers and CB Compliance via conference calls, emails, SharePoint and Universal Case Management System (UCMS).
• Manage multiple clients (80+) with various deadlines in a fast-paced environment.
• Research internally (iVault, DIMS, Customer Knowledge Center, Client Central, etc.) and externally (LexisNexis, Secretary of State, International Business Registries, FINRA, NYSE, NASDAQ, etc.) to obtain verification of companies’ information; including but not limited to companies’ existence, regulators, financials and company structure.
• Performing background checks to uncover any negative media, AML violations, political affiliations, sanctions or criminal activity which may cause damage the bank’s reputation.
• Request and verify the receipt of OECD Tax Common Reporting System (CRS) Self-certifications and the Foreign Account Tax Compliance Act (FATCA) form.
• Received Certified Anti-Money Laundering Specialists (CAMS) certification.
• Training new hires on departmental requirements and international regulations.

Operations Senior Specialist, Quality Control

Confidential, Lewisville, TX

Responsibilities:

• Perform quality checks on loans submitted by analysts for final approval and forwarding transactions submission to post.
• Verifying and validating research and analysis to support the corrections done by analysts.
• Giving detailed instructions to analysts when errors are found in their postings.
• Coaching and directing analysts to pertinent information in manuals and job aids to reduce the likelihood of further errors.
• Training and coaching new and less experienced employees.
• Technical writing of the sections for the Analyst and Quality Control job duties in the updated job manual.

Operations Senior Specialist, Analyst

Confidential, Lewisville, TX

Responsibilities:

• Determining the accuracy of financial spreadsheets by analyzing, researching and reviewing decisions and proposed financial transactions within established time frames on loans that have been closed out due to being paid in full, completing a loan modification, forbearance, foreclosure, bankruptcy or reinstated from foreclosure proceedings.
• Reviewing documents to ensure all other issues have been resolved in other departments before final analysis is completed. Complying with state laws and company guidelines regarding the accurate assessment of charges to the appropriate parties.

Property Catastrophe Claims Adjuster

Confidential, Olathe, KS

Responsibilities:

• Extensive travel to areas within the United States where there are a high number of property damage claims due to extreme weather. Researched the cause of damage and determining the appropriate settlement amount, project management of the repair of homes and property, coordinating the undertakings of different vendors and tradesmen to the completion of the project.
• Recording statements and documenting evidence for potential court cases or fraud investigating.
• Interpreting policy language, approving and denying claims, issuing checks, customer service.

Bodily Injury Claims Adjuster

Confidential, Grand Prairie, TX

Responsibilities:

• Investigate auto accident claims for liability and bodily injury. Maintain logs of all activities and conversations.
• Researched medical records/bills, order police reports, contact insureds, claimants, agents and witnesses.
• Recording statements and documenting evidence for potential court cases or fraud investigating.
• Negotiate and settle claims in a timely manner, obtain releases and distribute checks and assist new hires in claims handling.

Exceptions & Redemptions Specialist/ Collector

Confidential, Roanoke, TX

Responsibilities:

• Verify insurance and repair documents are present and valid, endorsing and mailing repair checks to appropriate parties.
• Recommending charge-offs of vehicle which has sustained great damage.
• Arranging payments in order for customer to redeem their vehicle.
• Scheduling payments, collections on accounts more than 30 days past due, skip tracing, updating accounts, reviewing and explaining contract terms and conditions, customer service, calculating interest and processing transactions.