SUMMARY:

Professional with experience gathering business requirements, creating user stories, liaising between IT departments, and all phases of the Agile/ Scrum methodology, experienced in building effective relationships with multiple levels of upper level management to develop a satisfactory end user experience.

PROFESSIONAL EXPERIENCE:

Confidential, Las Colinas, TX

Ecommerce Business Analyst (Consultant)

Responsibilities:

• Successfully built product backlog from scratch to ensure business requirements were captured.
• Developed Kanban project board in Jira to track defects and future enhancements.
• Effectively communicated Animal Supply P.I.M requirements to EnterWorks through creation of B.R.D document.
• Enhanced system integration testing by creating test scenario documents from scratch.
• Resolved functional and design defects of B2B website by performing smoke testing prior to launch.
• Reduced customer service training time by creating system training documents.
• Led the creation of Animal Supply Company’s confluence page.
• Led design session with internal business partners to ensure business requirements were captured.
• Communicated roadblocks and defects during by weekly ecommerce team phone calls.
• Provided status updates during daily calls with internal and external partners.
• Improved Animal Supply Company’s marketing effort by performing W.A.G analysis.
• Trained the new Ecommerce Business Analyst for B2B project.
• Led the demo of new Animal Supply B2B website for B2C business analyst.
• Participated in functional demos with external UX and development partners.
• Successfully created requirements traceability matrix to track Q1 Animal Supply requirements.
• Generated multi swim lane documents capturing the inventory, pricing, and order flows using Visio.
• Worked assisted UX lead in confirming Animal Supply requirements during smoke testing website.
• Communicated business requirements to off - shore development teams.
• Assisted external vendors in generating statements of work by communicating Animal Supply Company business requirements.
• Created shell user stories in Jira capturing Q1 requirements.
• Ensured wireframes captured functional and systematic business requirements.

Confidential, Dallas, TX

Senior Business Analyst (Consultant)

Responsibilities:

• Effectively led multiple software releases using the agile methodology on high visibility projects.
• Communicated the status of projects to upper level management.
• Participated in multiple inceptions to ensure the business requirements were accurately captured.
• Acted as the SME on projects to effectively communicate business requirements to offshore development teams.
• Coauthored inception documentation and agenda for high maintenance project.
• Spearheaded the creation of user journeys during the inception to sure all business requirements were effectively captured.
• Chaired weekly cross-functional team meetings with internal customers to ensure that project timelines were met.
• Assisted the Product Owner in creating the release plan to align work with customer priorities.
• Acted as SME on various projects to remove roadblocks for offshore development team.
• Worked with Southwest technical lead on the creation of disaster recovery plans for ACODS, AC STATUS, and Work order projects.
• Participated in biweekly sprint demo sessions with upper level management from multiple departments.
• Chaired business requirement sessions with business and technical representatives from multiple departments.
• Enhanced team visibility to upper level management via the creation of Apollo Pod Jira page.
• Effectively communicated project status to multiple levels of management in biweekly sprint reviews.
• Conducted walkthroughs with different departmental stakeholders to gain a better understanding of the business ask.
• Documented user stories and participated in discussions to analyze the level of effort.
• Spearheaded the creation of Change request for the deployment of the PAX Count Service in QA deployment.
• Spearheaded the creation of Change request for the deployment of the PAX Count Service in the production environment.
• Increased team productivity by initiating pre-story narrative meetings.
• Worked with QA teams on the creation of a solution architecture document for the PAX Count Service.
• Functioned as the primary liaison between business, operations, and technical groups throughout the project lifecycle.
• Created detailed acceptance criteria in Jira to ensure that all business requirements were accurately documented.
• Worked with product owner in establishing the priority of backlog.
• Effectively chaired sprint planning and backlog grooming meetings.
• Participated in daily standups with developers, scrum master and tech lead to resolve road blocks that occurred in the iterative process.
• Created detailed process flows that assisted developers in understanding the load balancing process for PAX Count Service.
• Educated external clients in the status of projects and roadblocks.
• Assisted in training the Apollo pod in the agile process.
• Assisted in training the Juno pod in the agile process.
• Created user stories in Jira which effectively communicated business ask.
• Chaired brainstorming sessions with off-shore developers and technical lead to resolve complex systematic issues.
• Worked with Product owner and scrum masters to define scope for multiple releases.
• Created working sessions with business analyst to ensure that Performance Weight and Balance requirements were met.
• Spearheaded the creation cross functional meetings with the Voyager Pod to ensure all roadblocks with Performance Weight and Balance were resolved.
• Enhanced project visibility to upper level management by creating risk and incident reports in confluence.
• Created a retrospective page in Jira to ensure all post iteration suggestions were accurately documented.

Confidential, Dallas, TX

Business Analyst (Consultant)

Responsibilities:

• Effectively led multiple releases using agile scrum methodology for E-commerce platform.
• Used agile development methodology by dividing Epics, Features and user stories into iterations.
• Documented user stories and participated in story point discussions to analyze the level of effort on project specifications.
• Functioned as the primary liaison between business, operations, and technical groups throughout project lifecycle.
• Worked with QA teams on designing test plans and test cases for IST (Integrated System Testing).
• Prepared UAT (User Acceptance Testing) criteria to ensure customer requirements were met.
• Participated in project demos with external clients to ensure client requirements were met.
• Participated in daily scrums, sprint meetings and sprint reviews.
• Led groups of development teams through backlog grooming sessions.
• Participated in weekly meetings with development teams to resolve technical issues.
• Educated external clients on project status during weekly status calls.
• Created and transformed business requirements into software requirement specifications (SRS).
• Analyzed business trends and made suggestions to upper management for systems and process improvement.
• Gathered business requirements through JAD sessions with SMEs (subject matter experts), teams, stakeholders, and external clients.
• Effectively communicated the product vision across cross functional teams throughout the organization.
• Utilized INVEST principals in creating user stories to ensure they were consumable.
• Assisted UX teams in the creation of mockups depicting UI enhancements.
• Worked with business team and key stakeholders to define scope, cost and timelines for E-Commerce based business to business web portal for DSL service.
• Enhanced system performance by working with web analytics team on tracking potential sticking points in the Enterprise DSL ordering process.

Confidential, Fort Worth,TX

Business Analyst (Consultant)

Responsibilities:

• Liaised between the network engineering teams and Confidential, Confidential & Confidential, Confidential, and Confidential .
• Spearheaded the creation of power point presentations for senior level management.
• Created weekly pivot table reports for upper management detailing hours worked by non-fulltime employees.
• Enhanced business to business relationships with external partners by revamping the Electronic Change Notification (ECN) peer review process.
• Managed user stories in Rally to ensure that all business requirements were met.
• Improved departmental morale by assisting network engineers in the creation of web based application for Electronic Change Notification (ECN) submissions.
• Enhanced visibility to upper level management by successfully managing scrum boards.
• Developed acceptance criteria in Rally to ensure that user stories were being accurately tested.
• Enhanced departmental efficiencies by assisting in the effective management of multiple network engineering projects.
• Increased productivity of the network engagement team by 50% via the submission of change request.
• Received departmental recognition for doing exemplary work during the 4th quarter of 2014.
• Enhanced internal and external relationships with clients by effectively managing the network engagement teams share point site.
• Effectively communicated the status of Electronic Change Notifications with upper level management and network engineers.
• Improved traction on major projects by working with the network assessment team in the creation of assessment request.
• Communicated the status of network assessment request to both project managers and upper level management.
• Managed the creation of mock ups for the web based application for Electronic Change Notification (ECN) submissions.
• Involved in UI enhancement and made wireframes and mockups using Excel.

Confidential, Fort Worth,TX

Systems Analyst (Consultant)

Responsibilities:

• Liaised between IT and the business for the direct testing platform.
• Provided systematic support via telephone communications with end users.
• Performed diagnostics and troubleshooting of system issues.
• Developed strong knowledge of SQL and extraction/transformation/loading (ETL) process using SQL scripts.
• Implemented SQL scripts, stored procedures, triggers and indexes for various database operations.
• Gained hands on experience using documentation tools such as Infra.
• Increased servicing team efficiency by 50% by resolving approximately 50 tickets daily.
• Performed support as necessary on a 24-7 basis to limit system down time during production periods.
• Worked on adding local printers and network printers to user pc’s and workstations.
• Utilized Infra to track and record tickets.

Confidential

Manager/Business Analyst

Responsibilities:

• Acted as liaison between business and technical staff Confidential all levels, while representing project management office.
• Developed initial business case, cost benefit analysis and project implementation strategies.
• Experienced in preparing and documenting UAT (User Acceptance Test) plans and obtaining necessary signoffs from business clients.
• Managed user stories in Rally to ensure all changes were accurately tracked.
• Developed strong experience in all phases of Software Development Life Cycle (SLDC) using Agile/Scrum methodology.
• Involved in UI enhancement and made wireframes and mockups using Excel.
• Documented current and future business process using Visio to ensure all client request were captured.
• Completed post-implementation review/analysis to ensure project objectives were met evaluating cost, functionality, and resource utilization.
• Analyzed business trends and made suggestions to upper management for systems and process improvement.
• Conducted walkthroughs with different department heads to have a deeper understanding of the requirements.
• Solicited information regarding operational process through interviews, document analysis and business process descriptions.
• Displayed the ability to handle increasingly complex projects independently.
• Established effective working relationships with key business managers.
• Performed system and regression testing by creating test plans and test cases to ensure all requirements were met.
• Effectively communicated customer requirement to development teams during standups and sprint sessions.
• Participated in training of end users and documentation of training materials.
• Involved in weekly meetings with the development team to resolve technical issues.
• Involved in UI enhancement and made wireframes and screen mockups of systematic enhancements.
• Performed Gap analysis to identify business rules and determine risk.
• Transformed business requirements into software requirement specifications (SRS).
• Assisted in testing phase and liaised to the Quality Assurance teams in completion of test.
• Coordinated appropriate client involvement in testing.
• Acted as Subject Matter Expert (SME) for functions of internal and external (interfaces) systems.
• Developed training documentation for new, existing, and enhanced applications.
• Responsible for troubleshooting production support issues.
• Developed ability to express complex technical concepts effectively, both verbally and in writing.