SUMMARY:

• Functional and test lead for multiple Salesforce - Sales cloud /ETL / BI- Micro strategy /Web / Mobile/ UI enhancements / Web -services based projects with in-depth experience in analysis, design, build, testing, and deployment.
• Project contributions have been concentrated toward requirements gathering, Business Analysis, test management, functional and technical design analysis.
• Key strengths include requirements gathering, process analysis, project planning, tracking and delivery, estimation; issue and risk management, documentation, and setting up robust reporting, measurement, escalation and communication mechanisms.

RELEVANT EXPERIENCE:

• Project Management
• Requirements Gathering
• Agile methodology
• Test Management
• Client Interaction
• CRM - SaaS/ Cloud Computing

TECHNICAL SKILLS:

Software: Salesforce (Sales cloud), AppExchange, Apttus CLM

Management/Bug tracking systems: JIRA, Rally, Quality center, ALM, Clear quest, Bugzilla, Lighthouse, Visio, Shairpoint

Automation: Selenium

Web Service: SoapUi, IBM-DB2, SAS, Sql server, Jenkins, Fiddler, AB INITIO, UNIX, Device anywhere, Micro strategy, Integrity Manager

MQ: RFUTIL, Java

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Senior Business Analyst

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements based on user’s feedback.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Involved in creating new custom objects, assigned fields, designed page layouts, workflows, email alerts.
• Participated in end to end implementation planning including project management, issue management, communication, change management and validation.
• Involved in defining use cases and conducting business user acceptance testing.
• Involved in process design, including creation of requirements documentation, visual flow diagrams, and user training material.

Confidential, San Ramon, CA

Senior Business Analyst

Responsibilities:

• Worked as a liaison among stakeholders to elicit, analyze, communicate and validate requirements based on user’s challenges with their existing application.
• Analyzed existing applications and provided recommendations based on Salesforce’s technical feasibility.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements based on user’s feedback.
• Involved in estimating and creating a road map to plan delivery.
• Participated in end to end implementation planning including project management, issue management, communication, change management and validation.
• Led the requirement gathering sessions for implementing the automation of contract lifecycle process using Apttus CLM for legal department.
• Created environment setup plan, Migration document and checklist.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Configured workflows, email alerts, page layouts, custom objects etc.

Confidential, Foster City, CA

Senior Business Analyst

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Worked towards preparation of requirements management plan, business and functional requirement documents, workflows like process modelling, Gap Analysis, Flow charts
• Work with end users and management to document, design, test and deploy complex processes.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Experience in creating wire frames, screen mock-ups, prototypes in defining user interface requirements for enhanced user experience.
• Participated in end to end implementation planning including project management, issue management, communication and change management.
• Experience leading and conducting business user acceptance testing.
• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Worked closely with stakeholders understand business requirements and then partner closely with-IT development team for creation of functional business requirements, process flow diagrams, and business cases

Confidential, Oakland, CA

Business Analyst

Responsibilities:

• Worked as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues.
• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Mentoring Team members and managing effort / task distribution between Offshore and Onshore team Members.
• Involved in Production and UAT Validation.
• Conducted JAD/CRP sessions to gain agreement from stakeholder.

Confidential, Foster City, CA

Senior Business Analyst

Responsibilities:

• Responsible for creating, managing, and delivering of required documents for application.
• Collaborate with information technology and business management to establish a strategy and architecture of Salesforce to meet business needs.
• Served a key SME across the product / project life cycle implementation.
• Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships.
• Worked with end users and management to document, design, test and deploy complex processes.
• Took initiative and created holistic business design document that includes data models, processes, and gap analysis.
• Held daily meetings with team members on business need to ensure alignment with design delivery as point of contact.
• Stepped up as Scrum Master.

Confidential, San Ramon, CA

Senior QA Analyst

Responsibilities:

• Designed Testing Strategy and Test Plans to ensure that Test case reflects user needs gathered requirements using Rally.
• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
• Delivered thorough QA testing reports that determined product quality and release readiness.
• Performed smoke, functional, regression, UAT, integration testing, End 2 End testing on web based/ mobile based application.
• Extensively followed agile/scrum module.
• Involved in testing web-services.
• Involved in validating video streaming.
• Conducted integration testing of the application by writing complex SQL queries.
• Involved in Third party integration to ensure all the APIs are consumed successfully.
• Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues.