PROFESSIONAL SUMMARY:

• Result oriented and highly motivated professional with 3+ years of experience as Business Analyst across Information Technology, Healthcare and Telecom domain.
• Skilled in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Full Software Development Life Cycle (SDLC) experience including Analysis, Design and Review of Business and Software Requirement Specifications; Development, Testing as per the software Development Life Cycle process and Agile software development methodology.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Experience in conducting in - house training, building teams, creating proposals & project plans and giving presentations to clients, stakeholders and senior management.
• Excellent Interpersonal and Client Interfacing Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Good understanding of HIPAA transactions and healthcare standards ICD-10, NCPDP, HL7 and LO INC.

TECHNICAL SKILLS:

Utilities & Tools: MS Office Suite - (Word, Excel, PowerPoint, Outlook, Visio), Confidential

Languages: C, C++, JAVA, JavaScript, HTML, MySQL

Methodologies: SDLC, EDI Transactions, MEDITECH, FACETS, UML

Testing Tools: Use Case Specifications, Test Cases, SQL Queries, Testing Anywhere

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/ Project Manager

Responsibilities:

• Organized meetings with various stakeholders, conducted requirement gathering sessions and prepared Business Requirement Document.
• Interacted with the project team to help define the Business and System Objectives, confirmation of scope, identify constraints, and the measures of success for the system to be developed.
• Developed process flows, activity diagrams, and use cases to depict the business processes.
• Assisted the technical team in design and development of tasks and clear any queries to ensure requirements are fully incorporated into the design.
• Involved in end-to-end testing, UAT (User Acceptance Test) and user training for customers.
• Designed and implemented basic SQL queries for troubleshooting, data validation, QA testing and reporting.
• Successfully completed projects based on Web automation, Database automation, Email automation, Web data extraction, Business process automation, Excel automation.
• Served as the escalation point for customers, driving issues to resolution either individually or via the appropriate Confidential team(s).
• Captured customer feedback during UAT/User Acceptance Testing & Project Closure and conveyed within internal teams to enable ongoing improvement of products and services.

Confidential

Business Analyst/ Business Manager

Responsibilities:

• Gathered requirements, organized team meetings with business users and product owner.
• Generated business process models, use-case models, and created business requirements document (BRD) and functional requirements document (FRD).
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases.
• Facilitated Joint Application Development (JAD) sessions acting as a facilitator between various teams.
• Involved in Procurement, Vendor Management and Channel Sales.
• Achieved the quarterly target revenue of 400K USD by selling products like Gateways, PBX and other VOIP products in APAC region on a regular basis.
• Expanded business in five new untapped regions in Asia Pacific (New Zealand, Singapore, Maldives, Hong Kong and Mongolia).
• Converted irregular partners in Philippines, Sri Lanka & Indonesia into regular business partners.
• Defined steps for approach to new customers till partner appointment.
• Presales: Provided techno-commercial solutions to partners and customers.
• Developed & maintained relationship with Technology Partners for joint marketing of telecom products.
• Positioned the telecom products in various countries’ markets.
• Participated in various events and exhibition to generate lead and simultaneously build brand across the continent.
• Market Analytics: Gathered and analyzed market requirements.

Confidential

International Marketing Executive

Responsibilities:

• Managed Existing Clients in Europe region and ensured adequate sales discipline by implementing and working as per appropriate sales process.
• Managed all business relationship with internal and external customers.
• Handled all inter-department coordination, generated and shared daily, weekly and monthly MIS report with management team.
• Ensured fast resolution of queries/grievances to maximize CSAT.
• Regularly monitored customer feedback & action for product’s functional enhancement.
• Procurement & Vendor Management.
• Generated new overseas business and designed strategies for effective international marketing.

Confidential

Management Trainee

Responsibilities:

• Acted as a Business Analyst with clients & technical team for various needs and requirements.
• Deputed as onsite SPOC to the technical team for RBS project.
• QoS/Quality of Service assurance via pre-defined & measurable control objectives.
• Publication of periodic MIS to higher authorities and supporting staffs.
• Corporate Product Trainer to client’s technical team for functionality of video conferencing.
• Worked on preparation of various RFP/RFQ.
• Created & Implemented “order execution process” for structured operation of the company.