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Sr. Business Systems Analyst /scrum Master Resume

Torrance Ca Plano, TX


  • 8+ years of experience as a BUSINESS Systems ANALYST in Entertainment, Automobile/Claims, Retail, Cable/Media, Confidential, Health Care sector and Banking with solid understanding of Business Requirement Gathering, Business Process Flow, and Business Process Modeling.
  • Strong knowledge of Software Development Life Cycle (SDLC), Rational Unified Process (RUP) methodology, Agile, Waterfall and Project Life Cycle.
  • Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment.
  • Assist the PM in documenting Scope and vision and feasibility of the project
  • Conducted Stake Holder analysis to get a clear understanding of the process and various roles and responsibilities of the team members.
  • In - depth working experience with different requirement elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Observation, Role playing, Survey, Interview, Brainstorming, Requirement workshop.
  • Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, and FSD.
  • Written Use cases and have produced Use Case Models, creating Behavioral diagrams (use case diagram, Activity diagrams and Sequence diagrams) based on UML Methodology & Business process flow diagrams.
  • Created wireframes/ mockup screens using MS Visio at the time of elicitation ofRequirements from the stakeholders
  • Expertise in broad range of technologies, including business process tools such as MS Excel, MS Access, MS PowerPoint, MS Visio.
  • Experience in Data Migration, collected data on the old system and mapped to the new system providing a design for data extraction and data loading. The design relates old data formats to the new system's formats and requirements were drafted accordingly.
  • Experience in logical data modelling, ER Diagramming, Enterprise Data ware House concepts.
  • Gathered technical requirements at implementation standards and also created user stories to a detailed level of acceptance criteria.
  • Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems.
  • Expertise in assisting the Testing Team in creating the Test Plans, Test Cases and Test Scripts and efficiently prioritize and manage the defects using the Defect Tracking system
  • Experience in SLA’s preparation, Cost benefit analysis, Cost to profit ratio, Change request controls drafting.
  • Worked as PM for the IT service request project for the ongoing projects.
  • Experienced in conducting User Acceptance Testing at both company and clients premises



Sr. Business Systems Analyst /Scrum Master


  • Made a technical feasibility study on the compatibility of the applications to suit the requirements that we can deliver using OCP.
  • Prepared an experience map to envision the team through the various sections and
  • Part of design thinking sessions which resulted in key decisions made: Kubernetes and Docker are used as a container management and orchestration tools for implementation of OCP
  • Gathered requirements to implement micro services architecture and deploy the DTV internal applications.
  • Identified gaps between the business interests and technology and explained them stakeholders.
  • Diagnosed and assessed risk and reported this to the product owners, so that new opportunities arise as the internal landscape of the organization is changing.
  • Acted as a scrum master, to facilitate meetings, moderation, post processing and holding retrospectives.
  • Prepared user stories and fine grained them into sub tasks to ensure the agile model is effectively used.
  • Helped the team to continuously improve the process, mediating through conflicts within the team.
  • Prepared detailed level reports to show the progress to the management in a timely manner. Used tools for weekly report bursting and progress for every sprint.
  • Wrote a python script to ensure that a data dump can be extracted into csv through Jira REST Api, so that the data can be used for reporting.
  • Attended workshops with Rancher on Dev ops, container management, and test automation.
  • Test automation requirements were drafted and ensured it can be delivered by Rancher.
  • Collaborated with the performance tests of the OA after the deployment on OCP.

Technology/Tools: Google Kubernetes, Docker, Rancher, Qlickview, Python (Pandas), Neo 4J Graph Database, Cypher, Jira,

Confidential, Torrance, CA/Plano TX

Business Systems Analyst


  • Drafted vision documentation to explain the business benefit of the project.
  • Developed As-Is, To-Be flows and state diagrams to depict the difference between the current and future states of the application.
  • Prepared high level data architecture and Data Schema documents.
  • Gathered requirements to describe the interface for CPS new user functionality.
  • Collected business requirements OKM application to ensure the integration for the systems is carried forward appropriately.
  • Also provided configuration specs for the Oracle Knowledge management application.
  • Provided training for the business users to use OKM effectively for the effectual use of the documentation for the claimants.
  • Used existing documentation to provide the scope and timelines to the business.
  • Provided the accurate estimates for the BRD and FSD preparation.
  • Gathered business requirements and drafted them into business requirement document.
  • Conducted JAD sessions and one on one session with the business users for the accuracy of the requirements.
  • Translated business requirements into system requirements.
  • Prepared traceability matrix to ensure all the requirements were able to track throughout the process
  • Acted as a single point of contact between the technical team and the business.
  • Supported the project throughout the process until the closing phase of the life cycle.

Technology/Tools: Dell Security, Microsoft AD, Unix, Linux

Confidential, Santa Monica CA

Business Systems Analyst


  • Gathered requirements from the Business and drafted the Business Requirements Document
  • Provided an accurate estimate on the Level of effort required for the BRD and FSD preparation
  • Translated the Business Requirements into the Functional Specifications and abstracted into a FSD.
  • Acted as the liaison between the Business and the implementation teams to ensure the requirements met and accurate.
  • Documented and established traceability between the Business requirements, and Functional Specifications Document
  • Obtained a signoff from the Business Owners and the Technical lead after the complete assent.
  • Played a key role throughout the life cycle from planning-execution till closing to ensure all the requirements are interpreted precisely.
  • Prepared the Test Cases and Test Scenarios and executed all the tests. Used Jira for bugs and improvements tracking.
  • Prepared the Test Cases and Test Scenarios for the entire application and executed all the tests. Used Jira for bugs and improvements tracking.
  • Validated the bugs once they are resolved and reiterated the required marginal changes and closed the bugs.
  • Tested the sequential order of approvals from the RB Approvers.
  • Checked the Compliance between Listings, Volume, Marketing Activity and High5’s (Perfect Serve, Perfect Visibility, Consumption Activation, Menu Entry & Right Price)
  • Assured that the compliance guidelines were met with different levels of $ value for each PA by each user category.
  • Substantiated different levels of approval verses all categories of Users: ROPM, DOP, VPGM, VGM, VP of On Premise, CIO, and CEO
  • Prepared the Test Cases and Test Scenarios for the entire application and executed all the tests and logged the bugs in Jira
  • Validated the bugs once they are resolved and closed the bugs.
Confidential, El Segundo CA

Business Systems Analyst


  • Created the Omniture Interface control document for the user reporting based on the Business Analytics requirements
  • Drafted Omniture requirements for browse tracking and task tracking of the users and other reporting purposes.
  • Determined the scope of the Omniture reporting on the App based on the requirements
  • Acted as the liaison between the Business Analytics and the implementation teams to ensure the requirements were met.
  • Created the Video quality tracking requirements using Conviva metrics.
  • Communicate with business, Analytics and Business Intelligence teams to ensure the requirements are met for the necessary functionality.
  • Documented and established traceability between the Business requirements, Omniture metrics and Test Scenarios.
  • Gathered requirements to describe the interface between the Masters data Server and the application running on the STB.
  • Drafted Omniture and IVG requirements for browse tracking and task tracking of the users and other reporting purposes.
  • Prepared high level data architecture and Data Schema documents.
  • Conducted JAD sessions to capture the requirements for the Admin tools and documented the changes that Occur in the Viz and the App correspondingly.
  • Developed traceability matrix the Business requirements, Use Cases, Business Rules, Activity diagrams and Test Scenarios.
  • Documented the Infrastructure of each app and the data flow from STB to the Point of presence.
  • Identified the API’s for all the functionalities of the app by using Charles web proxy.
  • Documented the message flow of the TV apps and listed out the API calls.
  • Created the As-Is and To Be states of the Architecture diagram for the TV apps.
  • Developed Omniture requirements for browse tracking and task tracking of the users and other reporting purposes.
  • Created project scope document with all the features and the functionality of the new application.
  • Worked with various internal groups to understand and create a process flow/map for the current application vs. the new application.
  • Created application process flow using MS Visio and MS Excel for business approvals.
  • Gathered business requirements from various business groups and facilitated meetings, work flow analysis, UI wireframes.
  • Analyzed functional specification and detailed the SRS documents for IT implementation.
  • Document and established traceability between the Business requirements, Use Cases, Business Rules, Activity diagrams and Test Scenarios
  • Facilitated/coordinated project/product plans across all stakeholders on weekly basis.
  • Created Project and Product documentation for easy user interface.
  • Facilitated business requirement sessions with user groups for detailed scope of the project.

Technology/Tools: JavaScript, HTML,XML, J2EE,Pl/Sql, OAuth, Toad 2.5, sql server 2012, Adobe Omniture Site Catalyst, Google Analytics, Conviva, IVG, Charles Proxy, Node.js

Confidential, Los Angeles CA

Business Systems Analyst


  • Made technical feasibility study for the SSO to ensure the in-house portals and vendors owned portals can included in the single sign on.
  • Proposed a SAML Based Single Sign on Solution, to ensure a user would sign on at one Web site, and, if authorized, authentication could carry forward to the site of cooperating companies.
  • SAML enables the exchange of authentication and authorization information about users, devices or any identifiable entity.
  • Defined business rules and requirements based on the security roles set for each user type
  • Worked with Project Management team on daily basis to update the project plan and bring up to speed on the migration efforts.
  • Gathered requirements for each portal to ensure all the features of the applications are replicating in the Single Sign On portal, without making any changes in the code base of the existing portals.
  • Designed the standard template for creating reports in Report Studio In-order to meet the reporting standards.
  • Designed/created requirements to dynamically build (Not hard coded) features, so that the administrator would manually configure on his/her wish.
  • Used different types of Aggregate and Rollup Aggregate functions to display detail and summarized values at different grouped levels.
  • Created folders, filters, prompts, and business calculations in Framework Manager and Report Studio.
  • Creating Group footers and Group headers as part of designing new reports.
  • Applying filters and prompts when required at both the Report and Framework level.
  • Worked/Collaborated with a third party vendor to migrate the data using Integration tool.
  • Trained Cognos 10.1.1 functionalities to Business groups and worked as solution Analyst/Designer for the BI Implementations.
  • Worked with Project Management team on daily basis to update the project plan and bring up to speed on the migration efforts.
  • Established relationship & processes with vendor GUI for ordering, fulfillment, customer support and repair.
  • Developed internal processes diagrams and offering specifications and business rules & processes to support new plan deployment
  • “Mobile Shared Plans” in FX Customer Center (Order Entry system) and tpFX (Provisioning system) for MACD request for existing customers wanting to add the plan to the account
  • Drafted AESOP/TD (Microsoft Dynamic CRM System) logic to add “Mobile Shared Plans” to subscriber line and associate the plan to the corresponding subscriber (MDN) in the cut sheet so the correct provisioning will occur in FX.
  • Created MRC components and usage pooling plan to allow mobile minutes to be shared across multiple eligible subscribers in FX in the FX Database for reflecting changes in the GUI
  • Created requirements for new billing components to be built in the system.
  • Worked on requirements for WorkPoint, a system that runs in the background to bridge the gap between Customer Center (Order Entry system)and tpFX (Provisioning application), which creates the workflow for the committed orders from Customer Center (Order Entry system).
  • Worked with marketing, order entry, billing and provisioning departments.
  • Made changes in the FX billing configuration to replicate the new plans in the DB
  • Designed/created work flows and wireframes for the user navigation involving sales tools.
  • Review and approve system and screen designs, logical database schema, report design, interface design, and conversion plans.
  • Review and approve high-level data flows, functional and technical specifications, system implementation staging, change control, design alternatives, and functional system requirements.

Technology/Tools: Windows 2000 server, MS Office, ORACLE 9i, ASP.NET, C#, MS SQL, J2EE, Cold Fusion, VB .NET, ASP, MS ACCESS, Oracle PL SQL, SQL, Oracle DB, Metasolv, Granite, Unix shell scripting, COGNOS Report Studio, Google Analytics

Confidential, Portland OR

Systems Analyst


  • Perform regression testing of help desk cases, fixes, enhancements, and CAPS system upgrades on daily/weekly basis.
  • Respond to customer inquiries regarding Member benefits functionality from Facets side.
  • Worked on Facets Claims Functionality to resolve various benefits and Claims related issues through Facets Claims Processing Application.
  • Developed tools to support Facets with benefits and claims processing across various applications.
  • Create/Test Products/packages built on Facets via ONYX CRM.
  • Coordinated with Claims Business Engineering and Membership teams to create a robust benefit summary platform that could be processed via CAPS
  • Review and approve system and screen designs, logical database schema, report design, interface design, and conversion plans.
  • Review and approve high-level data flows, functional and technical specifications, system implementation staging, change control, design alternatives, and functional system requirements.
  • Worked closely with Sales Executives and Account Executives on several big accounts regularly to clarify and resolve issues pertaining to viewing their benefits, claims and accumulators.
  • Generate daily/Monthly print totals reports (Benefit Summary, booklets etc) for business review.
  • Customized reporting with OBIEE Answers and integrated them into the Dashboards
  • Have worked on History, Trend and distribution dashboards.
  • Worked as a OBIA Developer on Order management Dashboard design, repository development and full development cycle of Project.
  • Unit, integration and system testing for all components in OBIEE. Test cases have been prepared and documented the results.
  • Customized reporting with OBIEE Answers and integrated them into the Dashboards.
  • Review, analyze, and resolve sustainment issues associated with system and/or processes and provided solutions as needed.

Technology/Tools: Livelink Calligo Extrerpise Document Management System 5.4, Oracle Documaker.Trizetto Facets 4.61, Facets CPS 4.1, IBM Lotus Notes, BMC Remedy, Quest Toad 2.5, MS Excel, MS Access, Calligo Promoter, Info source Administrator & Calligo

Confidential, Williston, VT

Business Analyst / Project Coordinator

Roles and Responsibilities:

  • Develop detailed user requirements, system documentation, workflow procedures, work plan, and issues log.
  • Worked with the business users and with different levels of management to identify requirements, use cases and to develop functional specifications.
  • Making sure all requirements gathered are in sync with the Business cases released by Business.
  • Responsible for getting requirements and their sign-off on each and every component defined and approved for IT.
  • Held JAD sessions with all the relevant stakeholders in the company to identify business risks and areas critical to business
  • Created Use-Cases and Use-Case diagrams after accessing the status and scope of the project and understanding the business processes using Rational Rose.
  • Integrated Requisite Pro with Rational Rose to provide all teams visibility and maintain traceability among requirements, use cases and change requests.
  • Managed all the requirements effectively and made them available to all team members.
  • Authored Data Flow diagrams, Sequence diagrams and Business models.
  • Liaised between technical and business teams for obtaining status/updates as well as sharing best practices.
  • Created requirements analysis and design phase artifacts using Requisite Pro, activity diagrams and Sequential diagrams.
  • Monitored defects & enhancements healthiness to meet the security and compliance standards on an application level.
  • Followed the UML methodology to generate Use Case, and Activity Diagrams using MS Visio.
  • Held daily and weekly meeting with the development and testing team to relay any changed requirements.
  • Converted business requirements to USE Cases for IT Development.
  • Supported User Acceptance testing (UAT) and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge.
  • Interacting with the developers to report and correct bugs.
  • Worked on trade life cycle and data management.
  • Develop and maintain project schedule as the primary tool to ensure timely delivery and completion of solution.
  • Worked on IT Service requests for collateral of loans and derivatives.
  • Set deadlines, assign responsibilities and monitor and summarize progress of project.
  • Prepared detailed reports of the Bugs, Pass-Fail report, Comparison Chart.

Technology/Tools: Windows XP, Oracle/SQL Server 2000, Oracle Pl SQL,SQL, Rational Rose, Rational Requisite Pro, .Net, Test Director, Clear Case, Oracle DB,UML, Rational Suite, MS Visio, MS Project.

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