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Business Systems Analyst - Application Support Louisville, KY

OBJECTIVE:

A contracted business analyst seeking to obtain a challenging analytical position. A position that requires passion to increase business productivity of the organization.

SUMMARY:

  • A dynamic customer oriented professional with excellent analytical and logical skills.
  • Business Analyst with over 5 years of experience as a contractor, primarily in Healthcare insurance, benefits, and software applications.
  • Experience in coordinating with business and IT across all phases of software development: Agile (Scrum, Kanban, and SAFe) and Waterfall
  • Expertise in gathering, analyzing and documenting business requirements and developing functional requirements
  • Data Analyst with 3 years of experience, primarily in Healthcare Insurance and benefits using SQL, Excel, and Access

SKILLS:

Visio, Sharepoint, SQL, Agile (Kanban, Scrum, SAFe), CRM Management (TechExcel)Wireframe (Balsamiq and Snagit), Rally Software, COBOL, VersionOne, SAP - BWActive Directory, Remote Desktop, Bomgar, VMWare

EXPERIENCE:

Confidential, Louisville, KY

Business Systems Analyst - Application Support

Responsibilities:

  • Supporting several hospital and service related applications to maintain the expected quality of care for the hospitals within the network.
  • Providing training to users of specific applications. Leading Epic transitions for specific applications.
  • Providing status updates and forecasting any potential issues regarding outages and/ or errors.

Confidential

Product Owner/ Business Analyst

Responsibilities:

  • Elicited, validated, specified, verified, and managed the real needs of the project stakeholders, including customers, end users
  • Gathered business requirements from technical and non-technical managers
  • Manage client request from CRMs for improvements of the UI
  • Presented internal documentation and training for changes, fixes, and updates to application using MS PowerPoint to client managers and resource analyst
  • Monitored project, feature, and user story activity using Rally
  • Managed product team of developers and Scrum Master located in India to handle product enhancements and defects
  • Developed wireframes when needed
  • Trained new and junior Business Analyst to overlook their transition

Confidential, Louisville, KY

SQL Business Analyst

Responsibilities:

  • Provided second level support for SMART application and client inquiries.
  • Provided SQL reporting and querying of data to ensure efficient use of SMART application for clients

Security Business Analyst

Confidential

Responsibilities:

  • Created, modified, and terminated access to electronic mail (Email), network access accounts for various applications, and Active Directory accounts
  • Built and maintain business warehouses within SAP upon request
  • Provided application support by resolving issues within a determined SLA
  • Created and managed training material needed for the support center to successfully hand off production application

Confidential, Louisville, KY

Business Analyst/ Content Manager

Responsibilities:

  • Gathered business requirements and developed detailed functional requirements from stakeholders that define the project within a Scrum environment
  • Created User Stories from business requirements and mapped data within MetaVance paper products (ie. Explanation of Benefits, Explanation of Remittance, Benefit Checks, etc) using VersionOne
  • Worked closely between Exstream Dialogue Developers, Data Managers, and Project Managers to ensure timely changes are met
  • Consulted with Project Managers, Development teams, and Stake holders to ensure that changes will be compliant to Federal and State regulations as well as provide needed information to Confidential 's database

Confidential, Louisville, KY

Data Analyst - Technical Operations

Responsibilities:

  • Reported, diagnosed, and resolved all data issues regarding medical claims, financial statements, benefit enrollment, and demographic data within the triage department
  • Developed reports (adhoc and batch) and pivot tables to provide data analysis using Access, Excel, SQL, etc.
  • Communicated information and possible solutions to upper management and executives regarding business affecting issues
  • Performed adjudication to claims submitted to ensure correct claims were paid for during the correct plan year

Confidential, Louisville, KY

Implementation Analyst

Responsibilities:

  • Coordinated with agencies for implementation of victim’s notification into the current jail management system via phone, email, or personal visits
  • Updated and QA PCs ready to be shipped towards respective locations
  • Mapped data and create needed information to allow the victim notification software to work properly
  • Maintained sync information between Confidential and all current agencies

Confidential, Frankfort, KY

Programmer Analyst

Responsibilities:

  • Analyzed, code, test, and debug programs and modify control language
  • Developed and compile data to test programs using COBOL, Java, and SQL
  • Created and modify reports needed for various time periods using SQL
  • Wrote specifications for development or maintenance of computer programs
  • Collaborated with users to manage their request to modify current processes
  • Developed different SQL queries to pull or manipulate database information

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