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Business Analyst Resume



  • User acceptance testing activities including the creation and execution of user test scripts
  • Knowledge of business process and systems analysis principles, practices, and techniques
  • Ability to analyze and interpret written and numerical information
  • User Support for computer software systems experience
  • Excellent written and verbal communication skills


Confidential, NJ

Business Analyst


  • Successfully helped the team create the application that would help track the “productivity” of each and every property associated with the company.
  • Worked as a liaison between the developers, management, stakeholders, and end users.
  • Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc
  • Conducted Business Process Analysis and created Business Process Models, Flow Diagrams, UML diagrams and wrote Business Requirement Documentations (BRDs) using tools and applications such as MS Word, MS Excel, MS Visio, and HP Quality Center. Maintained Project Glossary for the entire team.
  • Created mock - ups using Balsamiq mock up tool and worked with stakeholders to develop clear sets of design specifications, guidelines and milestones for the applications being built or modified.
  • Contributed innovative ideas and solutions to improve operations and processes through research, troubleshooting, and ongoing user support.
  • Analyzed and confirmed source and target data in the database using Aqua Data Studio.
  • Wrote complex SQL queries to gather data required for supporting the application development.
  • Execution of SQL Queries using Oracle SQL Developer to perform Data Analysis.
  • Performed ETL using Pentaho and using scripts already available in the intranet-shared folder.
  • Followed the Waterfall methodology for the entire SDLC.
  • Actively organized and participated in status report meetings and interacted with developers and DBAs to discuss the technical issues.
  • Performed User Acceptance Testing (UAT) sessions, Creating Test scripts, Test plans and supervising the development of User Manuals for customers
  • Held meetings and constantly updated BRDs and Test Plans as per the changes requested by the stakeholders.
  • Used online Project Management tool Pivotal Tracker for team management purposes and tracking milestones.
  • Wrote Test Plans, identified Testing Scenarios and defined Test Cases for detailed Functional Testing.
  • Used automated testing tool QTP to validate and test the functional and non-functional parts of application.
  • Involved in various types of testing, demos and walkthroughs. Also, coordinated the testing process while working with the QA team.
  • Implemented extensive technical security safeguards including Disaster Recovery Plan, Intrusion Prevention, and Malware Protection.
  • Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Request, Level of Effort (LOE) estimation, keeping track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues.
  • Worked as the Interim Team leader for 2 months when the existing Project Manager left the company until a replacement was found.

Keywords: Waterfall, BRDs, FRDs, JADs, MS Word, MS Excel, MS Visio, HP Quality Center, Balsamiq, Database Skills, SQL, ETL, Test Plans, QTP, Application Security, Quality Assurance, Testing.

Confidential, St. Cloud, MN

Business Analyst


  • Coordinated with the developers, testers and users on verifying, documenting and addressing any issues with the newly implemented HIPAA 4010 to 5010 conversion at the time.
  • Involved in forward mapping of ICD 9 to ICD 10 and backward mapping of ICD 10 to ICD 9 using General Equivalence Mappings (GEM).
  • Created and maintained data mapping document(s) in reference to the HIPAA mandated transactions: 820, 834 and 837I, 837P.
  • Gathered business requirements (functional and non-functional requirements) and trace those requirements to the business rules documented in the BRD.
  • Created swim lanes diagrams for As-Is and To-Be Business Process Flow using MS Visio.
  • Worked closely with the project team to identify use case dependencies and planned the use case development.
  • Performed extensive requirement analysis including data analysis and ‘as is’ and ‘to be’ gap analysis
  • Providing user support as required and worked on the change controls as required.
  • Responsible for creating and maintaining requirements traceability matrix (RTM) using Quality Center.
  • Interacted closely with the Subject Matter Experts (SMEs) for the Business Process Modeling (BPM).
  • Worked with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
  • Responsible for logging gaps, issues and risks in Clear Quest.
  • Tracked change requests and monitored workload and schedule.
  • Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements
  • Used Clear Quest to process change control in scope and work with change control board and submit the requested change in change control master decision log. Followed up with CMPMO regarding the status of the change. Documented all the new approved changes in a separate change template along with BRD.
  • Wrote complex SQL queries to gather clinical data required for supporting the application development.
  • Examined clinical data to evaluate existing and/or potential trends as specified by the scope of Health Care Requirement Analysis contracts.
  • Wrote Test Plans, identified Testing Scenarios and defined Test Cases for detailed Functional Testing.
  • Used automated testing tool, (QTP) to validate and test the functional and non-functional parts of application.
  • Involved in various types of testing, demos and walkthroughs. Also, coordinated the testing process while working with the QA team

Environment: IBM Mainframe, MS Visio, Rational Requisite Pro, Lotus Notes, MS Office, SQL Server

Confidential, Charlotte, NC

Business Analyst


  • Involved in business analysis and project management, coordinating between the team members, addressing budget issues and creating test plans according to the business requirements.
  • Used AGILE software development Methodology throughout the project lifecycle
  • Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders of the project.
  • Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
  • Analyzed data and created class diagrams and ER diagrams for designing databases.
  • Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
  • SQL queries to extract data from various databases for data analysis and generating reports
  • Created wireframes and storyboards
  • Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing
  • Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
  • Used agile methodology and work in shorter iterations and created a prioritized list of features (the Product Backlog) - decides on parameter of prioritization
  • Performed Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
  • Performed Data Mappings based on the specified business requirements.
  • Defined and documented the vision and scope of the project.
  • Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.
  • Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
  • Involved in project planning, coordination and implemented QA methodology.
  • Provided overall project management to multiple modules and successfully completed them on-schedule and on-budget.
  • Validated the system End-to-End Testing to meet the Approved Functional Requirements.
  • Participated in User Acceptance testing.
  • Used Quality Center to report defects and test results.
  • Conducted the Final Customer Acceptance Testing, System Acceptance and End-to-End testing

Environment: MS Project, Microsoft Visio and Business Objects, SQL, Java, Clear Quest, C#

Confidential, Costa Mesa, CA

Business Analyst


  • Performed a detailed study of existing documents to understand all the services offered by the company at the time.
  • Analyzed the prior documentation and business processes for full understanding of the project. Interviewed and held meetings to gather product backlogs and present it to the sprint team for creating sprint logs.
  • Learned about database management and wrote SQL queries to identify and validate the data sources.
  • Created mockups and presented them on the daily SCRUM meetings.
  • Verified the business scenarios on new builds for testing by the QA team for every sprint. Created Test Plans and Test Cases based on user requirements and functional specifications for every sprint.
  • Helped business users during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for the product release.

Keywords: Agile, UML Diagrams, Flow Chart, SQL, MS Office, MS Project, Windows Vista, Test Plans.

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