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Sr. Business Analyst Resume

SUMMARY:

  • Experienced Business Analyst with 9+ Years’ experience in IT, includes Telecom and Datacenter Domain experience in Agile - Scrum environment with proven ability to performed various roles like Business Analyst, Data Analyst, E2E Solution Designer, Expertise in Software Design and Development across multiple modules like Order Management, Service Fulfilment, Lead and Funnel Management, Rating and Billing, Fault Management, Incident Management, Asset Management, Revenue Assurance, Customer Self Care, MIS Reporting and OSS/BSS Business Processes.
  • Experience in analyzing business needs, requirement gathering, planning, organizing, documenting, testing software application, presenting and training to product line and stakeholder.
  • Strong Functional experience on Confidential Wholesale Broadband domain, wherein I have shouldered responsibilities as an End to End Solution Designer, Model driven development by capturing business requirements across the module of E2E applications and molding that information to reinforce a healthy project design.
  • Expertise in Data Center Domain to design Web Application for enterprise customers having good knowledge on Data Centre Products such as Collocation, Managed Services, Pay-Per-Use, Nth Percentile, Data Overage, Payment Gateway Integration, Cloud Computing.
  • Extensive Knowledge on Software Development Methodologies like Agile, Scrum, Waterfall Model, RUP, RAD and JAD.
  • Good documentation skills with ability to write Business requirement specification(BRS), Functional requirement specification(FRS), System requirement specification (SRS), User manual and design documentation and also review of component design document.
  • Competent in creating Unified Modeling Language(UML) diagrams for Business Process Modeling like Use Case Diagram(UCD),Activity Diagrams(AD),Sequence Diagrams(SD),Data Flow Diagram(DFD),Flow Charts(FC).
  • Expertise in Defining Functional Testing to ensure a quality product and rich experience in conducting User Acceptance testing(UAT) to guarantee all the business requirements have been fulfilled by the application.
  • Extensive knowledge of Data flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modeling and design techniques.
  • Hands on experience in Designing Database and Programming Database object for Oracle 10g/11g like PLSQL Stored Procedures, functions, triggers, creating and maintaining Indexes, Import/Export data from varied data source, assigning rights, creating users, DB link and roles, taking backups.
  • Technical skills and knowledge include Work Flow Design, Oracle database design, UML Design, JAVA,HTML,CSS,XML,PLSQL
  • Proficient in the use of design tools like JIRA, Oracle BPA, Enterprise Architect, Google Analytics, My Eclipse, Dreamweaver, Toad, SQL Developer, MS Visio
  • Extensive knowledge on version control tools like Tortoise SVN, Concurrent Version System(CVS),Share Point
  • Extensive Functional knowledge in E2E Concept to Market (C2M), Lead to Cash (L2C), Trouble to Resolve(T2R)
  • Expertise in OSS Components like Order Management System, Confidential, Trouble Ticket System, Customer Self care
  • Extensive knowledge of Business process frame work like eTOM, SID & NGOSS
  • Functional skills include Root Cause analysis, Gap analysis, Troubleshooting, Problem resolution, Business Process Re-engineering, Benchmarking, Defining solution scope and Change management, as well as ability to identify potential solutions and presenting the proposals to the client/management teams
  • Hands on Knowledge on Telecom and Data Centre Billing Process and End to End Solution Design

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

  • Engage with the technical architects, business stakeholder for requirement clarification, proposed architecture and Propose most feasible solution for the business requirements.
  • Analyze Business Requirements to create system level requirements to manage the functionality and processes around it after discussion with Platform Designers, Architect and Business stakeholders.
  • Ownership to initiate CFT calls, discussion / design meetings to resolve architecture conflicts where required & provide required support to reach an agreement with architects to facilitate ACF approvals.
  • Accountable for identifying the architectural impacts/changes as part of the solution, and gain the requisite approvals from the relevant platform architects.
  • Plan and execute design walkthroughs for components, architects and stakeholders & ensure communication regarding queries, suggestions is established during all stages of design.
  • Prepare E2E design deliverables and review with Business and Technical Stakeholders. Conduct Peer Review of design deliverables from other designers in team. Review Component Deliverables, IVVT test plans, test cases.
  • Provide Technical guidance to the design and platform team working on various demands & provide design assurance for the designs produced by the platform team.
  • Responsible for preparing the Design Summaries and seek ACF conformance and Align to SDK standards.
  • Ownership to Review component LLDs (Low Level Designs) and test scenarios to ensure adequate coverage of design requirements and testing scope.
  • Provide support during build, IVVT and deployment phases & ensure accountability for the solution beyond design delivery.
  • Provide in-life design support once the solution is deployed in production.
  • Deliver E2E design within the scheduled timelines & ensure that designs are SDK compliant as well as in accordance with customer requirements.

Confidential

Sr. Business Analyst

Responsibilities:

  • Responsible for Requirement Gathering and clarifications at requirement workshops with the customer
  • Ownership to clarify the client requirements by performing gap analysis and data gathering activities and prepare the Business Requirement doc including the use cases.
  • Responsible to initiate design discussions and meetings to discuss the component requirements and Technical solutions with the component designer, resolve any solution conflicts.
  • Responsible for mapping business requirements and business processes of the client with the proposed technology/product solutions, agree the use cases with the Business User.
  • Lead the review of the HL design, Process flows /design, ensuring quality of the same.
  • Ownership to prepare UAT test cases preparation, help with User training where required.
  • Ensuring that potential Business and Performance impacting issues/constraints/risks/dependencies are addressed in a timely manner, so as not to have a negative bearing on Project Delivery.
  • Ownership to define to-be processes with minimum gaps considering existing COTs behavior.
  • Accountable to address all the issues/queries related to Work-flows and provide guidance & steer to customer and stakeholders.
  • Ensured the entire E2e Solution walk-through to be done with business user community for their review and sign-off.
  • Responsible for analyzing and addressing design - delivery issues though Root Cause Analysis and Gap analysis.
  • Ownership to monitor the project and solution from concept- launch phase.

Confidential

Business Analyst

Responsibilities:

  • Ownership to define the HL solution and prepare high-level and detailed solution design documentation capturing the E2e HL Design from Order Creation -to- Billing & Payment.
  • Ensured the HL Design covers the solution for single bill to cover prepaid, post-paid, Over-age and data transfer customer as well as the solution for fault management.
  • Ensured the design covers and captures the Logical and Physical Data modelling.
  • Steered the elucidation of “As-is” and defined “To-be” Process flows - E2e Process Design for the Work flow solution.
  • Responsible for providing weekly status report to the CIO on the project status.
  • Manage end-to-end Technical Solutions and Baselines through technical reviews (BRRs, SRRs, CDRs, and TRRs etc.) enabling successfully implementations.

Confidential

Team Lead and Business Analyst

Responsibilities:

  • Participated in Sprint Planning meetings and created the sprint backlogs in collaboration with Product Owner, Scrum Master and identified agile team member.
  • Participated in mapping the prioritized product backlog to user stories, created high level and low level user stories with details on acceptance criteria.
  • Ownership to define the HL solution and prepare high-level and detailed solution design documentation - covering the entire Asset Lifecycle management in the solution.

Confidential

Business Analyst

Responsibilities:

  • Ownership to define the HL solution and prepare high-level and detailed solution design for the Enterprise Customer portal with a SSO for back end systems.
  • Responsible for the designing a single dashboard view on the portal for the Enterprise Customer to enable a complete 360 view on Product and services brought by the customer, Asset inventory, Bills per account and Payment options integrated as well.
  • Ensured the design addressed the E2e Integration of multiple In-House applications and provide improved navigation for enterprise customers, with access to integrated payment gateway.
  • Ownership to define the Website usage report for marketing team and prepared data flow diagram to map with different systems integrated with the portal and Improved Customer experience.
  • Responsible for providing weekly status report to the CIO on the project status.
  • Manage end-to-end Technical Solutions and Baselines through technical reviews (BRRs, SRRs, CDRs, and TRRs etc.) enabling successfully implementations.

Confidential

Business Analyst

Responsibilities:

  • Ownership to prepare the Business Requirement doc including the use cases for incident and problem management system accessed by the operations team.
  • Ownership to define the HL Solution and Implement processes for incident and problem management allowing improved operational efficiency.
  • Lead the HL Solution discussion and ensured it offers a solution to provide entire network to be supervised from a single environment that can be accessed by one or several operation centers, thereby enabling Operational efficiency.
  • Ownership to drive project retrospection and project closure activities.

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