Profile

• 8 years of experience as Sr. Business/System Analyst with proven skills in requirement gathering, requirement analyzing, designing, interacting with users & development team, business and design team.
• Good domain knowledge and work experience in several different industries.
• Strong understanding of Project Processes and great ability to work with teams to meet business requirements, create prototypes, process flows and workflows.
• Great ability to build Client relationships through frequent meetings, one on one interaction, and ability to converse with all facets in the client organization by utilizing elicitation techniques likeinterviewing, questionnaires, brainstorming, focus groups, prototyping, Joint Application Development (JAD), Rapid Application Development (RAD) and GAP analysis.
• Experienced in creating Business Requirement Documents (BRD), User Requirement Specifications and Functional Requirements (FSD).
• Experienced in UML concepts, creating Data Flow Diagrams, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies to check the compatibility of the existing system with the new business requirements, and documenting the enhancements to meet the end-state requirements.
• Experienced in designing and developing test strategy, test plan, test cases and generating test reports.
• Effective in executing multiple tasks and assignments ahead of schedule along with a strong desire and willingness to learn new technologies.
• Reputation for dedicated teamwork, high energy, work ethics and commitment with capability to handle new technologies and situations.
• Gathered and recorded business requirements from business stakeholders through multiple requirement gathering techniques including interviewing multiple stakeholders.
• Recommended the appropriate requirements to meet the business needs while working in a deadline driven environment.
• Thorough understanding and knowledge of Software Development Life Cycle (SDLC) methodologies including Agile.
• Progressive experience in iterative approach of Software Development Life Cycle process as per Rational Unified Process (RUP).
• Experience in writing business documents, and translating business requirements to workflow models.
• Hands on experience in writing test cases and conducting User Acceptance Testing (UAT), and familiarity with testing tools.
• Possess strong documentation skills including creating user and training manuals.
• Excellent communication and interpersonal skills, with the ability to efficiently work independently and in teams.
• Self motivated quick learner with exceptional analytical and problem solving skills.

Technical Skills

Microsoft Visio, Rational Tools, MS Office Suite

Version Control Systems

MS SharePoint, MS Visual Source Safe, Rational Clear Case,

Programming Languages

C,C++, SQL, PL\\SQL, Visual Basic, Java

Databases

Oracle (8/8i, 9i, 10g), MS SQL Server 7.x/2000, MS-Access

Web Technologies

JSP, Servlets, EJB, ASP.Net, XML, ASP, HTML, CSS, VB script, Java Script

Operating Systems

Windows Family, Unix

Work Experience

Confidential,Bellevue, WA Apr 09 Jan 10
Sr. Business Analyst
Confidential, is one of the fastest-growing companies in the mobile sector and has achieved remarkable recognition over the past couple of years.Worked on developing a web based vendor interaction system. System entailed how vendors would place orders, invoicing to the customer, chargeback and measure performance.
Responsibilities:

• Actively involved in all phases of software development life cycle process.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification documents.
• Performed Requirement Analysis to Develop Use Cases, Activity and Sequence Diagrams.
• Interacted closely with vendors and other third parties.
• Extensively interacted with both user group and development team in coming up with structured charts, Class and sequence diagrams.
• Managed and tracked changes of requirements and design, documented the changes, issues and their impact on the system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Designed Functional Specifications with the initial requirements gathered from the business community.
• Performed Feasibility and Risk Analysis.
• Designed and analyzed Business Process Models and Use Case models.
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stakeholders and document analysis, represented them in requirements traceability matrix (RTM).
• Assisted in coordinating UAT and facilitated feedback from the user community.

Confidential, Los Gatos, CA June 08 March 09
Sr. Business Analyst

Confidential, is the world\'s largest subscription service streaming movies and TV episodes over the Internet. The scope of the project was to build enterprise reporting system to support multiple business areas including Marketing, Distribution Center, Operations, and Finance & Accounting.
Responsibilities:

• Gathered Business Requirements through interviews and JAD sessions, generated workflows.
• Performed Gap Analysis to check the compatibility of the existing system with the new business requirements.
• Acted as a liaison between the technical and management group.
• Produced business and functional requirement documents.
• Keyed-out the project deliverables to be produced in the project.
• Prioritized the gathered requirements and managed the requirements using Rational Requisite Pro.
• Used UML notations to develop use case diagram, activity and sequence diagrams in Rational Rose.
• Used MS word and Rational Rose for process modeling and business process flow diagrams.
• Provided support to Quality Assurance team for implementing Test Cases using Mercury Test Director.
• Produced all documentation in accordance with agreed standards.
• Developed UML Use Cases for the application using Enterprise Architect and prepared detailed Work flow diagrams based on the proposed enhancement for the system.
• Acted as User Acceptance Testing coordinator and monitored business testing and interacted with the development team regarding defect status and fixes on daily basis.

Confidential,New York, NY Oct 07 Apr 08
Sr. Systems Analyst

Time Warner Cable is the second-largest cable operator in the U.S. with technologically advanced, well-clustered systems. As a Sr. Systems Analyst I was part of developing an advanced internal training portal for Customer Service.
Responsibilities:

• Gathered business requirements by conducting meetings with stakeholders and business users.
• Performed GAP analysis of client requirements and generated workflows for the project.
• Analyzed and optimized processes to prepare BRD.
• Documented high-level and expanded use cases. Use case analysis using UML, which provides the framework for potential use case deliverables.
• Developed an analysis model that included use case diagrams, and activity diagrams using MS Visio that provided the development team a view of the requirements for construction phase activity.
• Discussed test cases and test plans to select test data for software testers.
• As a member of the team responsible for evaluation, timely implementation and support of business products in the distributed computing environment.
• Involved in analyzing risks associated in integrating the client systems located in different geographical areas.
• Involved in weekly walkthroughs to verify the status of the testing effort and the project as a whole.
• Involved in UAT to validate the functionality with the requirements.

Confidential, Hartford, CT July 06 - Oct 07
Business/System Analyst

The Hartford Insurance provides a whole range of insurance products to its diverse group of customers in the US. The improved and newly designed web-enabled application enabled actions like registering new policy holders on the internet directly and incorporating complete details of the customer and their vehicles. It also helped validate all these service operations at the end.

Responsibilities:

• Followed a structured approach to gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system.
• Analyzed business requirements and system architecture/design.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Coordinated in distributing the workflow details to appropriate resources.
• Captured system requirements by writing Use Cases.
• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Captured core business process information, business rules, business entities and other relevant information.
• Developed Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace each software requirement.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Involved in Customer Relationship Management (CRM) as well as Vendor Selection and Management Process.
• Documented workflows and results of business analysis and obtaining sign off from client on specifications.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), User Interface Design, designing of Application Architecture & Database Modeling.
• Coordinated User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.

Confidential, Union, NJ Dec 05 May 06
Online Process Engineer

The project was development of a Web application Online Account Management to ensure that the registered customers had online access to their accounts. When the customer logged on to the website, he/she could view the account details, made transfers, enrolled in bill pay, added Payees, reported issues and viewed messages from Customer Service.

Responsibilities:

• Actively involved in all phases of software development life cycle in Scrum management process.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document/product backlog.
• Performed Requirement Analysis to Develop Use Cases.
• Involved in all the phases of Scrum artifacts, which are; product backlog, sprint backlog, sprint planning, sprint review, sprint retrospective etc.
• Extensively interacted with both user group and development team in coming up with structured charts, and sequence diagrams.
• Managed and tracked change control process of requirements and design changes, documented the changes, issues and their impact on the system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Designed Functional Specifications with the initial requirements gathered from the business community
• Worked on the Impact Analysis, identified the gaps between tools and helped developing new ETL (Extraction Transformation and Load) to resolve gaps and move data efficiently.
• Performed Feasibility Analysis and Risk Analysis.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on Product backlog.
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix (RTM). Performed user interviews, JAD sessions.
• Developed UML Use Cases for the application using Enterprise Architect and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Acted as User Acceptance Testing coordinator and monitored business testing and interacted with the development team regarding defect status and fixes on daily basis.

Confidential,Edison, NJ March 05 - Oct 05
Systems Process Engineer

The requirement was to develop an improved method of gathering information so that Cigna could further evaluate the needs of corporations to provide insurance to their employees.

Responsibilities:

• Defined and documented the scope of a project, based on the preliminary scope, goals, and objectives provided.
• Conducted meetings with business owners and stakeholders to gather and document business requirements
• Documented the current and proposed business process and workflow
• Interacted with business owners and product managers in the development of a business case to assist in evaluating the project’s financial and strategic value
• Developed and evaluated potential vendors and their ability to fulfill business requirements
• Worked closely with business owners and IT Architects to define appropriate business rules and details
• Worked with IT Architects and technical leads to assist in user interface design, functional rule definition, usability studies, and system design
• Supported QA with testing to ensure business and functional requirements were met
• Assisted with providing updates to existing user training documentation

EDUCATION

Bachelor - Business Management
Masters -MIS