SUMMARY:

• Resourceful and dynamic Business Analyst/Business Systems Analyst with 6 years of experience with strong business analysis skills and strong knowledge of the software development life cycle (SDLC) utilizing Water fall, Agile and Agile Scrum methodologies
• Worked with multiple SharePoint folder structure, including uploading documents, creating folder structure; uploading test cases, documents, user stories and use cases
• Highly experienced in various domains including Finance, Investment banking, Mortgage and Health Insurance
• Experience as an Active Directory group Admin working with Universal, Local and Global group Scopes
• Experienced with Visio, working on, creating and looking over Business Process Models
• Worked directly with sensitive and private data, following procedure and compliance related to risk management
• Aided organizations by working with (opening, closing, assigning and managing) tickets and issues in Servicenow, ALM and Jira
• Worked with Change Management Cycles to ensure proper requirements were met once changes were need and implemented
• Built and worked with process flow diagrams to illustrate current product life cycles as well as illustrate business processes
• Experienced with Healthcare claim processing, Loan Origination Processing, Commercial Card data as well as working with End Users, Architects, and Data Teams to ensure requirements were met
• Strong experience in client interaction, understanding business applications and business data flow and experienced in conducting JAD Sessions, Interviews and client meeting to gather requirements
• Extensive Experience in using business modeling and configuration management tools like Rational Rose, MS Visio for creating use case diagrams and work flow diagrams
• Experienced in modeling Transactional Databases and Data Warehouses using tools like Erwin.
• Experienced in Enterprise Resource Planning for working with back end functions of IT
• Expert in facilitating and defining the entire Testing Life Cycle including Test strategy, Test planning, Test case preparation, Test execution and Defect management
• Experienced in conducting Automation, Performance, User Acceptance Testing using various tools and coordinating with the UAT participants
• Adept in deploying the projects by involving in go - live processes and getting feedback
• Strong customer/user advocate, apt negotiator with excellent analytical, communication, decision-making, organizational, interpersonal, and presentation skills

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Designed Gap-Analysis and worked with As Is, To be and Transformation
• Designed SharePoint Drives to house test cases and QA/UAT documents
• Hosted daily stand ups to ensure all testing requirements were being met
• Worked with different Statements under commercial and non commercial banking branches including Change Fees, Charge Off Accounts, Grand Fathered Accounts, and Delinquent Accounts
• Built simple and complex test cases ranging from data validation to UI mock ups
• Reengineered different processes and presented them using Visio
• Tested Statement templates and ensured all data was displaying and filtering correctly for large audiences
• Learned various testing strategies to test different portions of products being built in order to highlight different defects for developers
• Built Use Diagrams to illustrate different user interactions
• Worked closely with non-technical PM’s to familiarize them with different testing models that would be needed for current and future projects
• Regularly supervised and attended live testing sessions in which we testing different parts of products to see trial/errors and build more testing around scenarios when needed
• Helped BA’s understand their requirements and why testing was needed for their various WIP functionalities
• Utilized Visio to built Process Flow diagrams to illustrate various processes inside the organization
• Continually updated different teams and managers of my progress for various duties and projects
• Participated in 2 and 4 week sprints (Agile/Agile Scrum) and delivered work at the end of each sprint

Confidential

Business Analyst

Responsibilities:

• Gathered Requirements for multiple projects simultaneously involving servers, payment screens, positive pay checking, failover processes (DR) for many systems and applications/tools
• Worked along side stakeholders and end users to ensure quality requirements were being built which included diagrams, system requirements, business and functional requirements
• Move requirements over to TopTeam (BI) tool to house requirements (Automated and Manual)
• Used Sharepoint regularly to upload and mange files personally and for group usage
• Assisted in Peer Reviews where we walked through requirement documents alongside leads
• Created many different types of requirement documents, including High Level Design Specifications, Operational Vision Documents and Design Requirement Specifications (Traditional BRD/FRD)
• Used many different types of requirements including Design, UI, Accessibility, Compliance, Business, Functionality and High Level requirements
• Followed a unique SDLC where documents would be looked over by fellow BA's and other employees/contractors prior to approval
• Used out of the box thinking to solve problems presented in a timely manor
• Coordinated requirement and development sessions where an open floor format was initiated when needed
• Balanced multiple projects while continuing to improve and work through requirement documents
• Worked in a hybrid Agile/Waterfall environment where advance problem solving was needed and utilized

Confidential

Business/UAT Coordinator

Responsibilities:

• Hosted daily Scrums to document progress, concerns and defects during the testing stage
• Built and edited Test Cases for testers to execute and work with
• Logged and monitored defects daily; as well as reaching out to the development team in order to resolve any data issues
• Worked one on one with director to ensure all requirements of testing and data analysis were met
• Coordinated testing schedules in order to make sure testing was done in a timely fashion
• Worked with testing ranging from Applied Cash, Reportable Expenses, Data Quality to Escrow
• Designed Excel tables to house testing criteria and data
• Worked with SQL to run queries to see over all data set
• Worked with and gave input on PowerTools, an Excel Based application designed in house by our developers and data team
• Utilized various testing strategies for multiple test cases to ensure quality was being met
• Worked alongside Data Team as needed when data quality had discrepancies
• Found multiple resolutions for many defects including back tracing the Tester’s tests to verify testing was done correctly
• Found many data issues while working through data (utilizing SQL, PowerTools and Excel)
• Gave PowerPoint presentations on findings related to testing

Confidential

Business Analyst/Technical Consultant

Responsibilities:

• Served as liaison between business end users and technical team
• Worked through entire agile life cycle, ensuring excellence at every step
• Analyzed risks of usability (risk management) of private data (SSN’s, GSA data, ID’s) in various reports and products that requirements were being drafted
• Worked with TSYS and TS2 card management processors throughout the project, including payment processing and other related financial solutions
• Built requirements for (product/report) filters to not only mask private data, but to require dynamics of password encryption on multiple levels
• Manged user rights and accesses for AD groups including security groups to ensure users have the right access
• Reviewed Access Tokens of users of users who logged on
• Managed and reported DACL and SACL's consisting of Access Control Entries (ACE) looking over the correct permissions granted
• Worked with Organizational Unit AD group to ensure proper accesses
• Ensured that any end user working with government data met government compliance and had proper requested access to the right clearance levels to view reports (Amber system)
• Worked with basic enterprise resource planning to help automate back end functions that various reports needed
• Worked alongside an “ethical” hacking team during production (testing) to ensure that the BI environment in which reports/products were running in, in order to ensure security of system and data as a whole

Confidential

Business Analyst

Responsibilities:

• Responsible for Business Requirements of systems that worked primarily with End User; optimizing current system
• Interfaced between Business Users and the different teams involved in the application development for better understanding of the business and IT processes
• Conducted JAD sessions for requirement gathering, and analysis
• Requirements dealt directly with Claim operations, Claim Status, Eligibility and benefits
• Conducted GAP Analysis and formulated the TO-BE features based on the business requirements
• Responsible for the delivery of Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
• Analyzed system requirements and created Use Case Diagrams, Activity Diagrams using Rational Rose
• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise
• Created scenarios for User Acceptance Testing and conducted UAT
• Involved in documenting defects and responding to IT in defect clarifications and resolution
• Designed and implemented test scenarios for the application
• Extensively used SQL scripts/queries for data verification and validation
• Identified and defined technical specifications in liaison with the development team for system design, coding and testing

Confidential

Business Analyst

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
• Created use case scenarios and documents work flow and business process
• Documented business workflows textually as well as in UML diagrams (State diagrams) according to RUP, for the stakeholder review
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business

Confidential

Business Analyst

Responsibilities:

• Worked with end clients to build requirements in an purely agile environment.
• Help derive complex logic with PM on larger projects
• Built flow diagrams to better illustrate the line of business's processes.
• Had one on one meetings with end users face to face to hand off finished products.
• Converted BRD to FRD, working with developers and fellow BA's