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Business Analyst Resume

SUMMARY:

  • Resourceful and dynamic Business Analyst/Business Systems Analyst with 6 years of experience with strong business analysis skills and strong knowledge of the software development life cycle (SDLC) utilizing Water fall, Agile and Agile Scrum methodologies
  • Worked with multiple SharePoint folder structure, including uploading documents, creating folder structure; uploading test cases, documents, user stories and use cases
  • Highly experienced in various domains including Finance, Investment banking, Mortgage and Health Insurance
  • Experience as an Active Directory group Admin working with Universal, Local and Global group Scopes
  • Experienced with Visio, working on, creating and looking over Business Process Models
  • Worked directly with sensitive and private data, following procedure and compliance related to risk management
  • Aided organizations by working with (opening, closing, assigning and managing) tickets and issues in Servicenow, ALM and Jira
  • Worked with Change Management Cycles to ensure proper requirements were met once changes were need and implemented
  • Built and worked with process flow diagrams to illustrate current product life cycles as well as illustrate business processes
  • Experienced with Healthcare claim processing, Loan Origination Processing, Commercial Card data as well as working with End Users, Architects, and Data Teams to ensure requirements were met
  • Strong experience in client interaction, understanding business applications and business data flow and experienced in conducting JAD Sessions, Interviews and client meeting to gather requirements
  • Extensive Experience in using business modeling and configuration management tools like Rational Rose, MS Visio for creating use case diagrams and work flow diagrams
  • Experienced in modeling Transactional Databases and Data Warehouses using tools like Erwin.
  • Experienced in Enterprise Resource Planning for working with back end functions of IT
  • Expert in facilitating and defining the entire Testing Life Cycle including Test strategy, Test planning, Test case preparation, Test execution and Defect management
  • Experienced in conducting Automation, Performance, User Acceptance Testing using various tools and coordinating with the UAT participants
  • Adept in deploying the projects by involving in go - live processes and getting feedback
  • Strong customer/user advocate, apt negotiator with excellent analytical, communication, decision-making, organizational, interpersonal, and presentation skills

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

  • Designed Gap-Analysis and worked with As Is, To be and Transformation
  • Designed SharePoint Drives to house test cases and QA/UAT documents
  • Hosted daily stand ups to ensure all testing requirements were being met
  • Worked with different Statements under commercial and non commercial banking branches including Change Fees, Charge Off Accounts, Grand Fathered Accounts, and Delinquent Accounts
  • Built simple and complex test cases ranging from data validation to UI mock ups
  • Reengineered different processes and presented them using Visio
  • Tested Statement templates and ensured all data was displaying and filtering correctly for large audiences
  • Learned various testing strategies to test different portions of products being built in order to highlight different defects for developers
  • Built Use Diagrams to illustrate different user interactions
  • Worked closely with non-technical PM’s to familiarize them with different testing models that would be needed for current and future projects
  • Regularly supervised and attended live testing sessions in which we testing different parts of products to see trial/errors and build more testing around scenarios when needed
  • Helped BA’s understand their requirements and why testing was needed for their various WIP functionalities
  • Utilized Visio to built Process Flow diagrams to illustrate various processes inside the organization
  • Continually updated different teams and managers of my progress for various duties and projects
  • Participated in 2 and 4 week sprints (Agile/Agile Scrum) and delivered work at the end of each sprint

Confidential

Business Analyst

Responsibilities:

  • Gathered Requirements for multiple projects simultaneously involving servers, payment screens, positive pay checking, failover processes (DR) for many systems and applications/tools
  • Worked along side stakeholders and end users to ensure quality requirements were being built which included diagrams, system requirements, business and functional requirements
  • Move requirements over to TopTeam (BI) tool to house requirements (Automated and Manual)
  • Used Sharepoint regularly to upload and mange files personally and for group usage
  • Assisted in Peer Reviews where we walked through requirement documents alongside leads
  • Created many different types of requirement documents, including High Level Design Specifications, Operational Vision Documents and Design Requirement Specifications (Traditional BRD/FRD)
  • Used many different types of requirements including Design, UI, Accessibility, Compliance, Business, Functionality and High Level requirements
  • Followed a unique SDLC where documents would be looked over by fellow BA's and other employees/contractors prior to approval
  • Used out of the box thinking to solve problems presented in a timely manor
  • Coordinated requirement and development sessions where an open floor format was initiated when needed
  • Balanced multiple projects while continuing to improve and work through requirement documents
  • Worked in a hybrid Agile/Waterfall environment where advance problem solving was needed and utilized

Confidential

Business/UAT Coordinator

Responsibilities:

  • Hosted daily Scrums to document progress, concerns and defects during the testing stage
  • Built and edited Test Cases for testers to execute and work with
  • Logged and monitored defects daily; as well as reaching out to the development team in order to resolve any data issues
  • Worked one on one with director to ensure all requirements of testing and data analysis were met
  • Coordinated testing schedules in order to make sure testing was done in a timely fashion
  • Worked with testing ranging from Applied Cash, Reportable Expenses, Data Quality to Escrow
  • Designed Excel tables to house testing criteria and data
  • Worked with SQL to run queries to see over all data set
  • Worked with and gave input on PowerTools, an Excel Based application designed in house by our developers and data team
  • Utilized various testing strategies for multiple test cases to ensure quality was being met
  • Worked alongside Data Team as needed when data quality had discrepancies
  • Found multiple resolutions for many defects including back tracing the Tester’s tests to verify testing was done correctly
  • Found many data issues while working through data (utilizing SQL, PowerTools and Excel)
  • Gave PowerPoint presentations on findings related to testing

Confidential

Business Analyst/Technical Consultant

Responsibilities:

  • Served as liaison between business end users and technical team
  • Worked through entire agile life cycle, ensuring excellence at every step
  • Analyzed risks of usability (risk management) of private data (SSN’s, GSA data, ID’s) in various reports and products that requirements were being drafted
  • Worked with TSYS and TS2 card management processors throughout the project, including payment processing and other related financial solutions
  • Built requirements for (product/report) filters to not only mask private data, but to require dynamics of password encryption on multiple levels
  • Manged user rights and accesses for AD groups including security groups to ensure users have the right access
  • Reviewed Access Tokens of users of users who logged on
  • Managed and reported DACL and SACL's consisting of Access Control Entries (ACE) looking over the correct permissions granted
  • Worked with Organizational Unit AD group to ensure proper accesses
  • Ensured that any end user working with government data met government compliance and had proper requested access to the right clearance levels to view reports (Amber system)
  • Worked with basic enterprise resource planning to help automate back end functions that various reports needed
  • Worked alongside an “ethical” hacking team during production (testing) to ensure that the BI environment in which reports/products were running in, in order to ensure security of system and data as a whole

Confidential

Business Analyst

Responsibilities:

  • Responsible for Business Requirements of systems that worked primarily with End User; optimizing current system
  • Interfaced between Business Users and the different teams involved in the application development for better understanding of the business and IT processes
  • Conducted JAD sessions for requirement gathering, and analysis
  • Requirements dealt directly with Claim operations, Claim Status, Eligibility and benefits
  • Conducted GAP Analysis and formulated the TO-BE features based on the business requirements
  • Responsible for the delivery of Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
  • Analyzed system requirements and created Use Case Diagrams, Activity Diagrams using Rational Rose
  • Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise
  • Created scenarios for User Acceptance Testing and conducted UAT
  • Involved in documenting defects and responding to IT in defect clarifications and resolution
  • Designed and implemented test scenarios for the application
  • Extensively used SQL scripts/queries for data verification and validation
  • Identified and defined technical specifications in liaison with the development team for system design, coding and testing

Confidential

Business Analyst

Responsibilities:

  • Lead business initiatives including brainstorming on new functionality for current systems
  • Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
  • Created use case scenarios and documents work flow and business process
  • Documented business workflows textually as well as in UML diagrams (State diagrams) according to RUP, for the stakeholder review
  • Analyzed and documented Business requirements and detail design of the software for full understanding of the business

Confidential

Business Analyst

Responsibilities:

  • Worked with end clients to build requirements in an purely agile environment.
  • Help derive complex logic with PM on larger projects
  • Built flow diagrams to better illustrate the line of business's processes.
  • Had one on one meetings with end users face to face to hand off finished products.
  • Converted BRD to FRD, working with developers and fellow BA's

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