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Senior B Usiness A Nalyst Resume

Houston, TX

SUMMARY:

A results - driven process specialist with a strong background in project management, business analysis and recognized experience supporting operations & trading. Over 9 years of experience in the complete software development life cycle (SDLC), from business planning and requirement gathering/analysis, to implementing improved processes, and delivering software upgrades.

A REAS OF E XPERTISE:

  • SDLC - AGILE & Waterfall
  • Project & Software Mgmt
  • Change Management
  • Process Flows
  • Liaise between Business & IT
  • Wire Frames
  • Coordination/Facilitation
  • Functional Testing / UAT
  • Performance Reporting
  • IT Service Management
  • Market & Financial Analysis
  • Strategic Development
  • Data Analysis & Synthesis
  • SQL
  • Requirement Gathering

K EY S KILLS:

The ability to liaise between the business and IT with exceptional skill by understanding the key business needs and extracting critical and necessary information to deliver informed data based solutions. Strong communication skills for performance reporting and collaborating in key initiatives to ensure operations run efficiently. Technological expertise to provide excellent support and troubleshooting for applications and software systems.

CHANGE MANAGEMENT: Successful and proven change agent. Implemented multiple software applications, in numerous roles, to improve operational efficiencies. Managed the transition to replace older technology and processes.

STRATEGIC DEVELOPMENT: Spearheaded implementation of Confidential ’s price forecasting application (PFS) and integrated it with other supply chain optimization tools and area optimization processes for a more robust and efficient supply chain.

SERVICE MANAGEMENT: History of excellence as change and release manager for Confidential ’s Confidential application & Project and Portfolio Management software (PPM).

TECHNICAL SKILLS:

Proficient: SDLC - SCRUM/AGILE & Waterfall, JIRA, Confluence, MS Office Suite, MS SharePoint, MS Visio, MS Project, HP PPM, IT Service Management (Remedy), Aspen Collaborative Demand Manager, Aspect Price Forecasting, SQL server, ORACLE, Informatica, Java, C++, Cognos, Spotfire

P ROFESSIONAL E XPERIENCE:

Confidential, HOUSTON, TX

SENIOR B USINESS A NALYST

Responsibilities:

  • Utilized project and change management skills to analyze, recommend, and implement process improvements
  • Introduced iterative feedback process for continuous improvement
  • Changed development process from Waterfall to Agile
  • Collaborated with business users to collect input, and gather requirements for software changes & enhancements
  • Delivered work flows and produced change release documents for business community
  • Researched and investigated workflows, and business procedures, to recommend and drive changes as necessary

Confidential, HOUSTON, TX

IT BA

Responsibilities:

  • Grew PMO capability and improved project execution through implementing standard project planning and control processes
  • Introduced BI tool and provided training, consulting, and support for all users on BI tool
  • Produced and managed change & enhancement release cycle for BI tool
  • Tested and optimized new functionality in both BI tool, and HP’s PPM
  • Corresponded with business users to collect input, and gather requirements for software enhancements
  • Responsible for training, consulting, and supporting all Project Managers, PMO Office members, and PMO Analysts on Hewlett Packard’s Project and Portfolio Management (PPM)

Confidential

IT BA

Responsibilities:

  • Met > 93% of all Service Level Agreements
  • Stabilized and streamlined software upgrade releases from monthly, to quarterly
  • Corresponded with business users to collect input, and gather requirements for software enhancements
  • Responsible for training, consulting, and supporting all traders, regional analysts, demand forecasters, and other business users on Aspen’s Collaborative Demand Manager
  • Managed technical analysts ETL processing (Informatica), & standardizing data for database

PRICING A NALYST

Confidential

Responsibilities:

  • Collaborated with traders and multiple analysts across various trading desks to understand the products market.
  • Produced more accurate price forecasts than PIRA Market Reports (over 16 month period)
  • 95% accurate in prediction of key refinery mode for producing Diesel vs. Mogas, within critical 2-month horizon of 6-month forecast. Forecasts were updated on a monthly basis.

IT P ROFESSIONAL

Confidential

Responsibilities:

  • Worked with supply chain business team members, who created the initial formulas for pricing refinery products (in excel s/s), to understand the key relationships among the various mogas and diesel products to formulate the relationships accurately within PFS
  • Created, tested, and validated price curves and their accuracy

Confidential, H OUSTON, TX

INTERN

Responsibilities:

  • Responsible for analyzing notebook commodity vendors’ disaster recovery plans to ensure supply and material in the event of a natural disaster or catastrophe.
  • Utilized communication proficiency in devising and maintaining confidentiality disclosure agreements with notebook commodity vendors.

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