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Sr. Business Analyst/ Scrum Master Resume

Chicago, IL


  • Over 8+ years of professional experience working in various comprehensive projects in health care, finance, telecom and retail sectors domains as a Sr. Business Analyst/Scrum Master.
  • Expertise in analyzing the businesses Requirements and documenting them into artifacts like business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement specification (SRS) and Requirements Traceability Matrix.
  • Comprehensive knowledge of Software Development Life Cycle (SDLC), having through understanding of various phases like Requirements, Analysis/Design, Development and Testing.
  • Proficient in analyzing and creating Use Case diagrams, Sequence diagrams, Activity diagrams, Business flow diagrams using MS Visio and Rational Rose.
  • Extensive knowledge and hands on experience on Software Development Life Cycle methodologies like Waterfall, Agile (SCRUM, RUP, XP) and Hybrid (Waterfall - Agile) to extract the best possible output.
  • Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis and In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications and preparing test scripts.
  • Experienced in managing the requirements and prioritized user stories by proficient use of management tools like HP ALM and used JIRA for defect management.
  • Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end users, SMEs' and development team for project meetings, walkthroughs and customer interviews.
  • Extensive experience in elicitation, managing and documenting business and functional requirements, communicating effectively with higher management, developers and engineers.
  • Extensively worked in Agile/Scrum Methodology.
  • Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD and JAR sessions.
  • Hands on experience in using the tools such as HP Agile Manager, Atlassian JIRA, Rally and Version One for requirement documentation, User Story tracking and generating various SCRUM Artifacts.
  • Excellent experience in conducting daily Scrum standup meetings build User story documents, ticket creation, tickets status flow tracking.
  • Excellent comprehensive knowledge of RUP, Waterfall, Agile and Six Sigma methodologies.
  • Strong experience in conducting UAT and documentation of test cases. Familiar in designing and developing manual and automation test cases and test scripts using Test Director and Win-runner.
  • Experienced with HP Application Lifecycle Management (HPALM) and HP Quality Center (HPQC) to manage the requirement, track the defects perform Root Cause Analysis and bridge between project team and business.
  • Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.
  • Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
  • Experience using Descriptive programming and VB Script and Very good understanding of UML modeling techniques including use cases, sequence diagrams, tree diagrams.
  • Proficient in Defect management, including Defect creation, modification, tracking, and reporting using Industry Standard Tools like ALM.
  • Experienced in interacting with Clients, Business Analysts, UAT Users and Developers.
  • Extensively used SQL scripts/queries for data verification and validation and Expertise in SQL and PLSQL programming wrote complex SQL queries to generate the reports.
  • Good working knowledge of workflow tools such as JIRA, Remedy, and Change Control etc.
  • Good exposure in using of QTP/UFT integrated environment (Synchronization, Data Table, Actions, Recovery scenarios etc.
  • Experience in Data Analysis, Data Mapping, Data Modeling, E-R Diagrams, Normalization. Have strong understanding of Legacy DBMS, Relational DBMS, Object Oriented DBMS, and Multi-Dimensional DBMS.
  • Actively involved during Dimensional Modeling Data Design and assisted the team in designing the On-Line Transaction Processing (OLTP) and Operational Data Store (ODS) to enhance the speed of the transaction.
  • Experienced using SharePoint and Visio tools and Good experience in Selenium Test environment setup expert using the entire open Source tools.
  • Expert in successfully demonstrating the user requirements to the team working on the project by employing Unified Modeling Language (UML) and ER-Diagram using MS-Visio & Enterprise Architect.
  • Experience in Leading Offshore team, on-site-offshore coordination and Defect Triage participation
  • Experience in UNIX Shell Scripting on UNIX & Linux platform and Capable of adapting to new and fast changing technologies quickly to deliver quality product on time.
  • Strong Analytical and Problem Solving skills, Multi-Tasking abilities. Self-motivated, flexible, knowledgeable, hardworking, and detail oriented person. Good communicator, coordinator and organizer.


Tools: Share point, JIRA, Remedy, Microsoft office, QTP, Quality Center, HP ALM, Load Runner, Win Runner, Test Director, Bugzilla.

Methodologies: Agile Scrum, Kanban, Waterfall Methodology, RAD, Waterfall-scrum Hybrid.

Databases: Oracle, SQL, PL/SQL, MS SQL Server, DB2, MS Access

Operating Systems: Windows - 7, Vista, XP, 2000, NT 4.0, UNIX - Sun Solaris, IOS, Mac.

DBMS Tools: SQL plus, SQL Developer, SQL Server Management Studio.

Project Management: JIRA, MS Project; SharePoint 2007, 2010, 2013; MS Office Suite.

Testing Tools: HP QC, HP ALM, Load Runner, Selenium IDE.

Modeling Tools: Erwin, Enterprise Architect, Mockup Screens, and MS Visio.

ETL and Reporting Tools: Informatica, Tableau, IBM COGNOS

Languages: jQuery, Javascript, java, HTML5, CSS3, XML, JSON, PL/SQL


Sr. Business Analyst/ Scrum Master

Confidential, Chicago IL


  • Supported and assisted the client with project planning, project definition, requirements definition, and analysis design and systems documentation.
  • Product Support and Maintenance and Worked as a Product Owner for prioritizing the User Stories, Epics, Features
  • Started off with AS-IS analysis of the project looking at the current state of application and moved on to creating GAP analysis between the current state and to be state.
  • Facilitated JAD sessions to gather information taking care of the functionalities and analyzing the requirements from raw data.
  • As a scrum master facilitated the various scrum ceremonies such as Backlog refinement meeting, Sprint Planning Meeting, Daily Scrum, Sprint Review Meeting and Retrospective meeting and solved the various impediments the team faced during the sprint cycles efficiently.
  • Responsible for product planning and execution throughout the product lifecycle.
  • Prepared network designs using Visio according to Unisys 3-tier standard architecture with cost estimates (including capital and operational expenses).
  • Extensively used JIRA for issue tracking, managing the project, tracking and managing the bugs.
  • Writing user stories for the ordering and product catalog workflow models with the help of wireframes.
  • Lead and facilitated interactive sessions with the business users and subject matter experts to gather and document business requirements and scenarios.
  • Linking upstream and downstream Agile using open source development tools streamline agile development
  • Work closely with Business Unit Executives, Product Management, Software Development Team, Vendors and Partners.
  • Worked with the cross functional team and facilitated the Scrum Ceremonies like Daily Scrum, Sprint Planning Meeting, Sprint Review Meeting and Sprint Retrospective Meeting.
  • Created various physical and logical designs/diagrams including rack layouts, hardware connectivity, and logical layer connectivity.
  • Maintained healthy backlogs for sprints and created User Stories and Story Points and work with client services to ensure the quality of delivered software.
  • Conducting product reviews for ensuring the right product-solution fit while working on various proposals.
  • Resolve issues discovered by QA/UAT during sprint.
  • Liaised between the business and technical staff at all levels to design and implement innovative, technology enabled business.
  • Performed analysis and built design documentation to ensure traceability of test cases to all functional requirements, technical requirements and business rules.
  • Worked in collaboration with the product owner with creation of User Stories, documentation and in managing dependencies.
  • Working within agile development teams and supporting the developers to quality assure developments early.
  • Extensively used SQL Queries to verify and validate the Database Updates.
  • Performance monitoring and tuning on UNIX systems. Develop step-by-step method using predesigned worksheets to eliminate much of guesswork in performance monitoring and tuning.

Environment: Agile Scrum, MS office tools, Windows XP, SQL, Rational Clear Quest, Remedy, SharePoint, UML, Requisite pro, Microsoft Visio, and HP Quality Center, Java, HTML, AJAX, CSS, SQL, PL/SQL, MS(Excel, Word, Access), JIRA, T-SQL, SSRS, ETL, REST, API’s, Visio, HP ALM.

Sr. Business Analyst/ Scrum Master

Confidential, NYC NY


  • Assist the Project Manager throughout the project's lifecycle including: development of project scope; collection and documentation of business requirements, preparation of related process documentation and preparation of change control documentation, and coordination of user acceptance testing.
  • Liaised with other Scrum Masters to coordinate development & test efforts across scrum teams through the Scrum of Scrums meets and Facilitated PI/Release Planning, Sprint Planning, Backlog Grooming, Agile retrospective meetings, Sprint Demos, etc.
  • Understanding the project concepts and forecasting the requirements of the project accordingly. Prepare Technical Specification Documents.
  • Served as Scrum Master for software development team; initiated planning, demonstrations, requirements analysis and daily Scrum meetings.
  • Involved in maintaining and managing firm-wide infrastructure along with researching viable technologies and provided production support to a loans servicing system using SQL and Eclipse.
  • Conduct and document gap analysis, identification of evidence needed to support requirements, and develop business and functional requirements specifications and assist with user acceptance testing using Curam.
  • Helped the testing team in implementing the Test Plan, various Test cases and Test Scripts in VBScript to test various functionalities using the automated tool QTP and wrote manual Test Cases using Quality Center per functional documents and requirements.
  • Employed Scrum Methodology within an agile development environment to improve software development processes and elevate product quality while meeting defined goals and key deadlines.
  • Lead change control tracking for scope items on the published release plan and efficiently track the status using JIRA.
  • Identify approaches to satisfying business requirements by conducting detailed analysis of one or more program areas in preparation for implementing a comprehensive case management solution utilizing the Cúram Business Application Suite.
  • Conduct and participate in status meetings to collect data from business users and wrote SQL queries using complex joins, grouping, aggregation, nested sub-queries, cursors, etc.
  • Performed Data analysis and presented results using SQL, MS Access, Excel, and Visual Basic scripts.
  • Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines.
  • Helped team removing impediments by proper communication within Scrum team and timely mitigating project risks.
  • Involved in project planning and tracking project status using MS Project and used SharePoint for managing all the documents.
  • Created Business and System Requirements documents for the Curam Case Management functionality.
  • Involved in preparing detailed test plan and test cases based of functional requirements using ALM/Quality Center for the business requirements verification and validation.
  • Involved in analyzing and preparing detailed summary of the data collected required by the project and created daily reports in designed Excel spreadsheet with pivot tables.
  • Identified data issues and provided recommendations for resolution to ensure optimal performance and keeping a track of the project by preparing monthly variance reports.
  • Giving presentation on planning, expenses and target to be achieved to the team members who will handle the project.
  • Monitor the performance and efficiency of the programs and expense incurred in the project.

Environment: Agile Scrum, Waterfall-Hybrid, Windows XP, SQL, Rational Clear Quest, Jira, UML, VB Script, SharePoint, Microsoft Visio, Clear Quest, HP Quality-Center, SQL, PL/SQL, T-SQL, Java, JSP, HTML, JSON, AJAX, REST, MS Word, MS Excel, MS Access, Curam v5.2/6, MS Project, SharePoint, HP ALM, Selenium.

Sr. Business Analyst

Confidential, San Mateo, CA


  • Gathered and analyzed data and came up with business use cases, proposed projects, and systems requirements for mortgage loan origination system using RUP standards.
  • Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them in to Functional Requirements Document (FRD).
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders and gathered user and business requirements for the B2C and B2B web based application.
  • Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
  • Used UML to produce AS IS and TO BE models.
  • Acted as liaison between the users and the IT development team to determine and deliver the most effective solution for development and implementation including preparing detailed business requirements documents.
  • Develop queries, analysis, and reports in Microsoft SQL to help key decision-makers make strategic decisions.
  • Provide analytical support to the business and external clients on an as- needed basis.
  • Planned, facilitated and reported on quality assurance testing efforts for Pre-adjudicated, Post-adjudicate Claims and CMS Claims.
  • Validate processes and controls. Assist management with process analysis.
  • Extensively used tools such as Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, and MS Access.
  • Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the business Process.
  • Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM)
  • Used the Agile (Scrum) methodology to carry out every step of the business modeling process.
  • Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze, documented requirements around log based reporting and document business data requirements.
  • Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
  • Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
  • Coordinated with the test team to check the Weekly Status and Report it to the Project Manager.
  • Responsible for Interacting with the Developers to explain the proposed changes and ensure understanding of the system requirements to handle these changes.
  • Performed internal & external reporting, cash management, cost reduction & efficiency.
  • Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, ER Diagrams, swim lane and Sequence Diagrams in MS Visio.
  • Used HPALM for requirement management, test planning, scheduling, executing test cases, managing and tracking defects.
  • Developed effective reporting tools for the business unit and completed existing projects from original concept through final implementation.

Environment: Agile, MS office tools, Windows XP, SQL, Rational Clear Quest, Rally, SharePoint, UML, Requisite pro, and Microsoft Visio, XML, PL-SQL, MS Word, MS Access, Oracle, SQL Server, MS Excel, HO ALM, Selenium, MS Project.

Business Analyst

Confidential, New York, NY


  • Gathered user/business requirements, conducted/organize team meetings, working sessions, generated business process models, use case models, created documents like Business Requirement Document (BRD), Functional Requirement Document (FRD)
  • Analyzed existing reports and defined business requirements and business process flows.
  • Conducted JAD Session and project meetings with management, SME, vendors and other stakeholders and built a business process model using Microsoft Visio.
  • Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards.
  • Understood the business logic, User requirements and test-objectives to develop test plans, test cases, and test case execution using HPQC.
  • Used the Agile (Scrum) methodology to carry out every step of the business modeling process.
  • Facilitated SME interviews and assisted in identifying and analyzing the possible technical solutions.
  • Performed requirement analysis, went through use cases according to the flow of the patient data and rules of security sharing.
  • Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, ER Diagrams, swim lane and Sequence Diagrams in MS Visio.
  • Conducted manual and user acceptance testing with the development and QA team.
  • Tested the application manually by executing Test Cases in HPALM prior to Automation and Involved in automated testing and Performance testing using HPALM and Load Runner.
  • Helped the Business Users while performing the UAT testing and helping them resolve the defects in the environment and worked in mainframe environment and used SQL to query various reporting databases.
  • Involved in Change Management for hiring and performance management of staff, being the liaison between business strategic plans and developing technology solutions to meet the business goals; worked extensively on Content Management and Document Management.
  • Developed SQL Scripts and PL/SQL Stored procedures using Oracle, also part of team in enhancing customer care website with the portfolios attained.
  • Participated in all phases of the development life cycle for assigned projects and coordinated business issues resolution throughout each project.
  • Created Use Cases using UML and managed entire functional requirements lifecycle using RUP.
  • Performed Data Analysis of existing data through SQL and experience with EDI & ETL.
  • Maintained proper communication with the developers ensuring that the modifications and requirements were rightly addressed & revisions were monitored.

Environment: Agile Scrum, MS office tools, Windows XP, SQL, Rational Clear Quest, Jira, SharePoint, UML, Requisite pro, Microsoft Visio, FACETS, and HP Quality Center, PL/SQL, T-SQL, HP ALM, MS Project.

Test Engineer

Confidential, Chicago, IL


  • Responsible for reporting bugs to the corporate bug tracking system and verified known bugs against new builds and performed Extensive Manual Testing.
  • Collaborated with other team members to write detailed Business Requirements Document. Developed Functional Requirements Specifications and System Requirement Specification from the business requirements.
  • Designed Use Cases, Use Case Diagrams, Use Case Scenarios, Workflow and Data Flow Diagrams. Business Process Flow Diagrams, Activity and Sequence Diagrams using Microsoft Visio.
  • Conducted JAD sessions between the end users and the development team. Worked with the software architects / developers to ensure that the applications confirm to customer requirements.
  • Used Data driver wizard to create data driven tests, for testing the application with multiple sets of data.
  • Technical writing of high level Test Plans, Test Cases, Test Scenarios.
  • Created and maintained a Traceability Matrix using Rational Requisite Pro and conducted testing of the system End-End Testing manually
  • Perform Regression, UAT, Integration, User Interface, GUI, and Usability Testing and performed multi-user testing and Adhoc testing.
  • Monitored post-implementation system/program performance to prevent reoccurrence of operational issues and ensure efficiency of operation
  • Developed Test Cases and Trace the bugs by Bugzilla and prepared the test cases and test scenarios detailed in Microsoft Excel
  • Wrote and executed test scripts for GUI testing using WinRunner and coordinated UAT. Reported all bugs and defects to the development team and performed data analysis and ran various SQL queries to critically evaluated test results.
  • Used Test Director for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
  • Using SQL Server database extensively to validate the back-end data and nalyzed the performance based on the reports generated.
  • Responsible for providing regular status report to the management.

Environment: Win Runner, Test Director, HTML, Oracle, Microsoft Excel, MS Word, Internet Explorer and Netscape Communicator, Windows2000 Manual Tester, Jira, SQL.

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