Business Analyst Resume Exton, PA - Hire IT People

SUMMARY:

I am a talented, confident and motivated professional who enjoys a challenging work environment. I am a proven leader as well as an accomplished team member offering extensive experience in customer service, sales, analytics, technology, and a willingness to learn. A results driven and forward thinking producer committed to providing strong employee and managerial direction to support organizational goals, objectives and values.

BUSINESS & COMPUTER SKILLS:

Professionalism
Customer Service
Sales
Project Management
Business Negotiating
Excellent in MS Office
C/C++/SQL/ JavaScript/HTML Coding Experience
Both Verbal and Written Communication
Banking Products
Leadership Skills
Systems Analysis & Validation
Dependability
Usability Engineering Capabilities
Adaptability
Problem Solving
Risk Analysis
Planning and Organization
Designed Functional Scripts
Analytic and Logic Skills

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Exton, PA

Responsibilities:

Craft and developed functional requirement document that describe system attributes and behavior.
Work directly with clients to anticipate their business needs and to translate those needs into operational requirements for the system being provided.
Interact with developers to make sure that new features being coded make business sense.
Implement strategies for gathering, reviewing, and analyzing data to determine for functional requirements.
Research and respond to Customer 1st cases for production clients when system issues are reported.
Proactively identify, research, and report system issues.
Train new and existing employees in the Account Servicing and the Syndication Servicing modules.
Answer questions from new clients and colleagues in regards to how certain features work within the system.
Work through the process of change control requests submitted by the client(s).
Assist in post conversion tasks for new production clients.
Analyze and test systems functionality; validating test cases to ensure adherence to system needs.
Update XML and Vision Data Extract files.
Create test plans for new system enhancements.

Deployment Specialist

Confidential, Philadelphia, PA

Responsibilities:

Acted as Lead Consultant on assigned deployments.
Provided resourceful consultation and solutions in response to clients’ needs regarding computer software and hardware.
Provided clients consultations regarding software and hardware.
Pursued sales opportunities with new clients, and updated existing clients with up current services being provided.
Data and Network monitoring and management.

Accounts Specialist

Confidential, Exton, PA

Responsibilities:

Experience with Mortgages, Home Equity Line of Credit, Auto Loans, Personal Loans, Credit Cards, IRA’s, Insurance Services, and basic Investment opportunities.
Compiled reports on industry trends and risks.
Provided constant customer service interaction through all means of communication (phone, email, social media, etc.)
Established and built relationships with existing and potential customers
Provided product recommendation that benefit customer financial goals
Supported business development

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Business Analyst Resume

Exton, PA

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