SUMMARY:

• Highly accomplished IT professional with extensive experience in business analysis, training and development, IT talent recruitment, and planning. Effective communicator with strong multi - tasking, prioritization, motivation, and project management skills. Highly organized with strong presentation and facilitation skills. Experience recruiting, interviewing, and selecting IT and HR professionals.
• Software and Computer Language Experience (including but not limited to): MS Windows (3.11 - 7), MS NT, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, MS Project, Adobe Acrobat Distiller and Reader, Adobe Connect Pro, Adobe Presenter, Lotus Notes, Adobe Photoshop, MS SharePoint, MS Internet Explorer, HTML, CSS, MS Outlook, MS Exchange, SAP, EMS, Oracle, PeopleSoft, Service Now, and Taleo (EE, BE), Workbench, Business Objects, Clarity, Team Foundation Server (TFS), Visual Studio Team Server (VSTS), SharePoint (online) administration, SalesForce, Microsoft Dynamics CRM, Waterfall and Agile (Scrum) methodologies, and many internal company-written programs and systems.

KEY SKILL AREAS:

• Business Analyst Training & Development Change Management
• Talent Recruitment Problem Solving Software Implementation
• Strategy Development Project Management Documentation/Communication

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Provide business analysis expertise for Microsoft Dynamics CRM conversion project.
• Lead requirements gathering meetings to ensure all applications needs are available for publish.
• Ensure all third-party integrations will be maintained from legacy system to Microsoft Dynamics CRM system.
• Preform testing on CRM based requirements once development is completed.
• Work with stakeholders to fully capture current state processes and document future stated based on CRM capabilities.
• Lead business analyst on POC Mobility replacement project.
• Lead business analyst on VSTS system implementation for internal IT.

Confidential

Business Analyst (Contract)

Responsibilities:

• Provide business analysis expertise for 0365 upgrade project
• Worked as lead BA on Legal Matters project, conducted stakeholder requirements and process mapping. Worked with legal team to procure a new legal management system.
• Worked as lead BA on CRM SalesForce decoupling project.

Confidential

Business Analyst

Responsibilities:

• Provide expert Project Management and Business Analysis to projects by coordinating and conduction stakeholder requirements meetings.
• Completed User Stories for projects for timely delivery to development team
• Regularly use assessment models, tools, and methodologies and leads teams in strategy related project management discussions or workshops (scope, objective setting, etc.), business case analysis support, and any ad hoc support requirements for Confidential .
• Frequently develops and gather requirements and briefing management on project status to senior executives and leaders of Confidential KidTraks projects

Confidential

Project Manager/ Business Analyst

Responsibilities:

• Manage all projects via clarity for enterprise services
• Project demand and capacity resource planning
• Coordinate meetings with project teams to ensure timely delivery
• Release management/Resource management via Clarity (PPM tool)
• Gather project hours’ estimates from project members and impacted teams
• Conducting user meetings to determine requirements; assessing upcoming business needs; developing business strategies on upcoming business endeavors

Confidential

Business Analyst

Responsibilities:

• Gathering business requirements for post application go-live production issues;
• Liaison between users and development/testing teams;
• Converting State legislative bills into new requirements for INPAS, ERM systems;
• Functioned PM/BA on ERM interest calculation project; ensured all scenarios were captured in functional requirements
• Interpreting the needs of the business user and developing them into functional requirements for the development team as well as developing testing scenarios for the testing team;
• Created SDLC “current” and “future” state process using Visio, for internal IT
• Researched bug/data fixes, using Service Now ticket tracking system
• Conducting user meetings to determine requirements; assessing upcoming business needs; developing business strategies on upcoming business endeavors
• Conduct solution review meetings with Development and QA, for solutioning of completed requirements

Confidential, Indpls, IN

HR - Business Analyst/IT Support/Recruiting

Responsibilities:

• Responsible for documentation of previous and future state of system including process mapping and data analysis
• HR Lead BA responsible for defining requirements for pre-and post application rollout/disbursement
• Assisted data mapping and migration from current ATS system to Taleo.
• Responsible for recruiting top talent for multiple positions, source, screen, and interview
• Compiling, analyzing and presenting reporting data for upper management
• Project lead for Taleo initiative, create all process maps and project plans
• Gather customer requirements, translate into design specifications, and liaison with IT to develop and test new functionality to ensure it meets customer specifications.
• Assisted with production of test pack, strategy and approach including test data and a test plan.
• Contributed to the conversion/migration approach and coordinated the documentation around change procedures.
• Responsible for the development of Taleo system documentation creating, functional descriptions, maintenance manuals, tests and implementation plans, specification documents.
• Develop and deploy end user training as needed using Visio.
• Troubleshoot application issues and investigate enhancement requests.
• Formulate and define HRIS systems scope and objectives through research, and applied knowledge
• Maintain human resource information systems.
• Provide user support for complicated procedures and modifications.
• Establish strong working relationships with IT and Business partners
• Resolve ATS user issues via face to face, phone and internet, created issue tracker

Confidential, Indpls, IN

Process Manager

Responsibilities:

• Responsible for performing pre-screening operations for Rolls Royce Indianapolis, Rolls Royce Energy, Rolls Royce Marine and Rolls Royce Marine Commercial
• Perform prepared phone interviews/screens for 4 operating divisions of Rolls Royce including international candidates
• Work closely with Recruiting Coordinators across the county to ensure timely screening of qualified candidates

Confidential, Carmel, IN

Technical Sourcing Specialist

Responsibilities:

• Source candidates for Engineer, IT and Director Level positions using Authoria.
• Meet with hiring managers on open positions and staffing needs.
• Onsite interviews with candidate explain MISO benefits.
• Create Behavioral Interview Guides for all onsite interviews.

Confidential, Indianapolis, IN

HR - Business Analyst/Employee Relations Analyst

Responsibilities:

• Liaising with the business and technical staff, assisted with the investigation, analysis, identification, validation and delivery of solution options for business cases.
• Process Improvement and SOP Subject Matter Expert (SME).
• Support the Help Desk by trouble-shooting and researching the more complex issues and questions.
• Coordinate/Facilitate meetings to staff daily for status updates.
• Working closely with various departments in completing varying responsibilities included creating a marketing plans, identifying target markets, helping create the marketing materials, and communicating updates to the agents.
• Project Manager for Inform II meter project; responsible for sourcing candidates across country, metric development and reporting, managing all hired staff (Leads, Trainers) main POC for all project communications for Adecco.
• Prepare reporting data for management from PeopleSoft systems.
• Create briefings/speeches to communicate status of Inform II progress to internal team.
• Attend all Building Hours and Start up meetings.

Confidential, Indianapolis, IN

Communications Specialist/Business Analyst

Responsibilities:

• Responsible for analyzing, eliciting, and documenting both business and functional requirements.
• Via SharePoint developed online Web content and document management for intranet and pertinent information and documentation
• Provided logistical support for Senior Level Meetings and ensured meeting goals and objectives were achieved.
• Contributed to the conversion/migration approach and coordinated the documentation around change procedures.
• Created internal branding/marketing communications materials and utilized intranet communication to promote organizational-wide initiatives.
• Assisted department leadership by developing tactics, managing creative and production, timelines.
• Responsible for managing and maintaining daily/monthly reports