PROFESSIONAL SUMMARY:

Extensive hands - on experience with both leading projects and support of systems. Utilizing different project management software including Microsoft Project, Clarity and Workbench. Worked with different project methodologies at different companies including Waterfall SDLC. Created Statements of Work and Business Requirement Documents. Worked on PBX and Citrix systems. Used Microsoft SQL for reporting and testing.

WORK EXPERIENCE:

Confidential, Grand Rapids, MI

Senior Business Analyst

Responsibilities:

• Work with the Retail Store business areas to gather requirements, create SOWs and BRDs, and help with rollout or pilot of projects.
• Projects included setting up Deli Kiosk pilot, conversion from analog to IP based web solution for web based DNR licenses, remote pharmacy clinics, pharmacy equipment rollout, store production information updates on handheld devices and digital signage.

Confidential, Grand Rapids, MI

Project Manager

Responsibilities:

• Contractor working with affiliates and Information Technology on a global level in Confidential ’s Confidential area utilizing Oracle EBS ERP system.
• Work with the diverse teams and individuals to plan, mitigate risks, and drive project ideas to deployments incorporating full SDLC.
• Help create a cadence around the Confidential quarterly releases.
• Proficient with Clarity, Work Bench, and Microsoft Project to create and manage project plans as well as resources.

Confidential, Grand Rapids, MI

System Analyst

Responsibilities:

• Created plans and budgets with stakeholders to setup seven branch offices with network infrastructure, Panasonic phone systems, and computer integration.
• Established guidelines for office set ups.
• Specialized in purchasing, problem solving, and loading synchronization apps to access databases with the cell phones. Negotiated with carriers for special corporate pricing.
• Worked in a Microsoft and Lotus Notes environment resolving technology problems at headquarters and over 100 offices nationwide.

Confidential, Grand Rapids, MI

Analyst

Responsibilities:

• Created a plan and managed the implementation of patient information on handheld devices for over 300 physicians. Performed fit/gap analysis in the pilot of several physicians and worked with the vendor and the physicians to deploy the necessary improvements. Managed the whole project lifecycle from idea, planning, testing, deployment, and support.
• Managed the implementation of several Health Information Exchange Novo/Medicity eShare setups at physician practices. Also led the implementation of Novo/Medicity eShare radiology scheduling for the provider offices.
• Worked in the Physician Remote Access Group to guide and set up provider offices with the ability to access patient information using Cerner, PACs, and various other software packages from the hospital.
• Provided training and support for the offices on the software being used. Rolled out over 100 transcription devices and software for physicians.

Confidential, Grand Rapids, MI

Project Manager

Responsibilities:

• Independent contractor working as a Project Manager. Leading projects to the approval stages. Worked with several business and Information Technology people to create a project plans, Statement of Works, budgets for the projects.

Confidential, Grand Rapids, MI

Senior Systems Coordinator

Responsibilities:

• Project lead/manager for a Workforce Management initiative for the Service Area of the stores that involved leading analysts, programmers, contractors, technical staff, and vendors to deliver programs and vendor software for the system. Saved 7% in labor in the service area and a potential saving of $10 million when rolled out to all stores.
• Successfully led the implementation of a Time and Attendance application for 160 stores with vendor software running Citrix Metaframe and SQL Server technology. Also integrated it with Peoplesoft systems and other store systems.
• Project lead/manager on several projects which included creating Statement of Works, project plans, risk analysis, resource planning, requirements gathering, scope control, change control, and working with budgets.
• Team leader in Information Technology Store Operations area and managed 17 associates and contractors and was responsible for $2 million dollar budget and several store systems.
• Team leader of the Information to Action group with the following responsibilities and ownership: Intranet, Groupwise e-mail system, document management, interactive survey tool, several online forms, and enterprise portal.
• Project lead/manager for setting up over 200 home office users which involved leading the implementation of the servers, laptops, AT&T dialing software, takeover software, and Citrix Metaframe.
• Installed hundreds of PCs including laptop PCs.

Confidential, Grand Rapids, MI

Adjunct Instructor / Tutor

Responsibilities:

• Designed and taught Introduction to Computers, spreadsheets, and database classes to hundreds of students.
• Assisted students in solving programming problems in COBOL, BASIC, and Pascal languages.
• Provided help with application software including spreadsheets, word-processing, database, presentation graphics, Internet, and desktop publishing.