CRM Analyst Resume Chicago, IL - Hire IT People

SUMMARY:

Resourceful, results - driven IT Professional with notable success with database application development while participating in planning, analyzing, and implementing solutions in support of business objectives.

TECHNICAL SKILLS:

Languages: Visual Basic (VBA), SQL

Tools: UNIX, Toad, DB Visualizer, Informatica Power Center, IBM DataStage, Unica Affinium Campaign, Qliksense

WORK EXPERIENCE:

Confidential, Chicago, IL

CRM Analyst

Responsibilities:

On-going support of Campaign Management System and National Brand Campaigns.
Creating ad hoc reports/Metrics to support decision making process.
Preparing customer lists for multiple CRM initiatives.
Sales match reports to report the Campaign effectiveness Directing CMS-IT in support of CRM initiatives.
Created and updated Business Requirement documents and Functional Requirement documents.

Confidential, Chicago, IL

Data Analyst

Responsibilities:

Delivered best processes for employers to ensure Confidential reporting compliance; understand data sets to onboard clients.
Supported the setup and use of Secure File Transfer accounts for each client. Provide feedback to clients on data submissions.
Established deadlines and manage clients to their commitments.

Confidential, Troy, MI

Data Analyst

Responsibilities:

Work closely with the development teams to coordinate project tracks as they relate to quantifying data flow
Generate reports and query the Oracle/SQL Data Warehouse.
Focus on data mapping using IBM DataStage to analyze and apply current stored procedures utilizing Oracle/SQL queries to extract, load, and transform data

Confidential, Centreville, VA

Senior Business Data Analyst

Responsibilities:

Oversaw and performed the planning, scheduling & testing of data loading to ensure that data met design specifications, product display and time to market to company’s key performance indicator metrics.
Conducted data analysis for content and consistency for data quality and maximized the return of investment in the data.
Identified and troubleshot data-related issues.

ETL Developer

Confidential

Responsibilities:

Extensive testing ETL experience using Informatica (Power Center/ Power Mart) (Designer, Workflow Manager, Workflow Monitor and Server Manager) Teradata and Business Objects.
Expertise in Data Warehouse/Data mart, ODS, OLTP and OLAP implementations teamed with project scope, analysis, requirements gathering, data modeling, effort estimation, ETL design and development.

Confidential, Detroit, MI

Decision Support Analyst

Responsibilities:

Provided data, analysis, and recommendations to support multiple technical operations to assure customer satisfaction.
Perform prototyping, testing, and tuning of client desktop solutions.
Built and executed multi-channel, multi-wave marketing campaigns that yielded profitable relationships throughout the customer life cycle.

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Crm Analyst Resume

Chicago, IL

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