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Business System Analyst Resume

Cincinnati, OhiO

SUMMARY:

  • Over 8 years of IT experience in Business Analysis and various other roles in the Software Development Life cycle like Quality Assurance tester/onshore coordinator.
  • Hands on work experience in Agile and traditional Waterfall methodology projects.
  • Expertise in documenting the business/functional requirements documents, use cases/user stories and test plans from product definitions.
  • Excellent track record for meeting deadlines and submitting deliverables on time.
  • Excellent documentation, communication and interpersonal skills.
  • In depth knowledge of business processes in the banking domain.
  • Exceled in project leadership roles - managing/coordinating complex projects involving enhancements to existing product platforms.
  • Strong communication skills and ability to facilitate/moderate both in person and online meetings.
  • Experience in conducting UAT (User Acceptance Testing) and documentation of UAT plan and test cases.
  • Assistance is setting up the test data for UAT by using SQL queries for finding relevant data in database using Advanced Query Tool (AQT).
  • Assisted the Customer Support teams in resolution of the problem/incident tickets reported by the customers for the applications in production environment.
  • Good experience in collaborating with the internal IT groups (development/Quality Assurance/Build Management teams) to get the UAT/System Testing issues resolved.
  • Worked with third party vendors for the application development and bug fixes.
  • Hands on experience in working on MS SharePoint for document/content management and reporting.
  • Creating and demonstrating business slides with the proposed application design using MS Power point.
  • Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Use Case, Activity diagrams in MS Visio
  • Expertise in designing application screens as per the business requirements with the use of tools like Balsamiq, Adobe Photoshop and MS Paint for creating wireframes/screen mock ups.
  • Profound knowledge of web services and its testing using Service Oriented Architecture tool SOAP UI.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98, NT, 2000, XP, Vista, 10

Tools: MS Word, MS Excel, MS Project, MS PowerPoint, SharePoint, MS Visio, BMC Remedy Software, HP Quality Center, Jira, Advanced Query Tool (AQT), Cisco Jabber, Cisco WebEx, MS LiveMeeting, Adobe Photoshop, Balsamiq, MS Outlook, Soap UI

Database: Oracle, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, Ohio

Business System Analyst

Responsibilities:

  • Designed new Loss Given Default models/rating mechanisms for the various portfolios/segmentations of the bank.
  • Analyzing the historical data in the system to identify the key factors that will drive the model ratings.
  • Created the application flow diagrams and use cases to derive business requirements.
  • Created the Functional Specification documents to define the application functionality.
  • Developing the wireframes for initial review with the line of business and the IT teams to finalize the application design.
  • Coordination with multiple resources efficiently and effectively throughout the development lifecycle to ensure that the project was completed on time, requirements are met and implemented accurately.
  • Acted as an interface between Line of Business/product owner as well as the IT Development/Quality Assurance groups so the requirements are clearly understood, expectations were managed and change requests/enhancements were implemented as desired.
  • Coordinated the User Acceptance Testing (UAT) and the production validation.

Confidential, Cincinnati, Ohio

Business System Analyst

Responsibilities:

  • Conducted a voice of customer survey by meeting various loan underwriting groups in the bank to understand the major changes that were required on the existing underwriting system software.
  • Verified the existing open production incidents/defects that were reported by the user.
  • Consolidated the system enhancement requests and the changes desired in the application to resolve the issues in the application as part of the Business requirements.
  • Coordinated with the vendor to understand the configuration changes that could be made to the software to fulfill the user needs.
  • Created Functional Specification document to define the desired application functionality based on the business requirements.
  • Coordinated with the vendor development and the bank’s IT Quality Assurance groups to have the system developed and tested as per the defined requirements.
  • Conducted the client site User Acceptance Test(UAT) by having the upgraded software tested by the loan underwriters.
  • Successfully resolved more than 90% of open production problem/incident tickets reported by customers with the software upgrade.

Confidential, Cincinnati, Ohio

Business System Analyst/ Quality Assurance Lead

Responsibilities:

  • Played the role of Business System Analyst and a Quality Assurance/tester in the project.
  • Coordinated with the product owner to understand the requirements and created user stories for the same.
  • Coordinated with vendors (MasterCard/TSYS) to understand the available APIs or packets that could be used by the application to retrieve the data or to invoke real time changes on the card accounts in the backend once the user triggered an event in the application.
  • Assisted the business in determining the functionalities/stories that could be delivered with the sprint.
  • Designed the application screens and functionality for both the web and mobile platforms.
  • Created screen mock ups/wireframes for designing the screens.
  • Coordinated with the development team to have the stories developed as per the business priorities.
  • Assisted in the system testing of the functionalities that were developed as part of the sprint.
  • Lead the Quality Assurance (QA) team and created System Test Plan document that outlined QA’s test approach for the functional requirements.
  • Tested key functionalities and reported critical defects to the development team that were impacting the business.
  • Coordinated with the other testers to have the stories tested throughout the project life cycle.
  • Coordinated the user end to end testing of the application upon delivery of all the sprints.
  • Assisted the User Acceptance Test(UAT) with the data setup.

Quality Assurance /Tester

Confidential

Responsibilities:

  • Tested the user setup/access and data that was migrated to the new web portal.
  • Performed manual and automation testing using the HP Quality Center and Quick Test Pro tools.
  • Extensively worked with VB scripting and Descriptive programming using QTP.
  • Developed base line scripts for testing the future release of the application using HP Quick Test Professional.
  • Created the System Test Plan document and derived the test cases based on the Functional Requirements.
  • Ensured the test coverage for all the functional requirements of the project.
  • Analyzed business requirements and prepared Test plan and Test cases using the Standard Testing techniques.
  • Responsible for performing Integration Testing, System Testing, Regression, User Acceptance Testing, Web based testing.
  • Actively participated in walk through, Peer Review, Meetings and interacted with developers for any technical issues.
  • Maintained Requirements, Test cases, Test executions in Quality Center.
  • Development and execution of Test Cases, Test Scripts and conducted tests manually. Prepared User Acceptance Testing (UAT) Test Plan, scripts and test data.
  • Responsible for preparation of Traceability matrix to ensure test coverage
  • Extensively worked on testing the Java and .net based web application.
  • Actively Involved in Future Project Sizing/Estimations, Resource and Work allocations using Microsoft Project and Microsoft office Suite.
  • Wrote SQL query to extract data from required for testing from the database.
  • Emphasized on the application quality by reporting defects in Quality Center.
  • Prepare Consolidated Defect Report at the end of each round of testing and attended DRB meetings to discuss defects and testing progress.
  • Coordinate with onshore team, and track their status, and inform the Manager Onsite.
  • Work with BA and Developers to get clarifications and to resolve issues if offshore have any.

Quality Assurance /Testing

Confidential

Responsibilities:

  • Assisted the project team to designing the application by identifying gaps in the functionality through the review of the functional specifications.
  • Created the System Test Plan document and derived the test cases based on the Functional Requirements.
  • Ensured the test coverage for all the functional requirements of the project.
  • Tested the mainframe batch file processing by testing scenarios.
  • Verified the end to end scenarios by invoking transactions/purchases on a test POS (Point of Sale) machine to generate a Virtual Card Number(VCN). This was done to ensure that the critical paths of the workflow are working as expected.
  • Identified over 200 defects over the course of the project which improved the overall quality and user experience of the application with the product launch.
  • Managed the defect life cycle and conducted defect review sessions to discuss and prioritize the defects with the Development LOB (Line of Business) and the Business Analyst.
  • Assisted with the data setup for the User Acceptance Testing (UAT).
  • Involved in all the key stages of the project including the demos to the business to gain UAT signoff.
  • Certified the product in production post the implementation.

Quality Assurance and Testing

Confidential

Responsibilities:

  • In depth knowledge of IT systems infrastructure (application, middleware, servers, operating systems, databases)
  • Created test scenarios based on the TSYS documentation on the functionality of the packets.
  • Tested using the SOAP responses using the SOAP UI tool.
  • Uncovered critical defects during the testing.
  • Identified the records that could
  • Remarkable ability to test installed applications per scripted instructions.
  • Developed test tools and frameworks for test execution and reporting automation.
  • Tested integrated software (Web Services (SOAP and REST), and messages.
  • Lead test activities and assisted with test planning.
  • Created and maintained test cases, test scripts and test traceability.
  • Tested software to ensure proper operation and freedom from defects.
  • Reported progress on problem resolution to management.
  • Recommended improvements to current procedures.

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