SUMMARY:

• Technical professional possessing over 7+ years of experience working as Business Analyst, Solution Designer, UAT analyst, Product Owner, Scrum Master and Jr Project Manager. In depth experience working in Agile (RUP and SCRUM) and Waterfall (SEP) SDLC processes.
• Proficient in interacting with stakeholders, gathering requirements through interviews, workshops, and existing. Skilled in documenting Business Requirements Documents (BRD), Requirements Traceability Matrix (RTM), and Functional Specification Document (FRD).
• Excellent skills in facilitating Joint Application Development (JAD) sessions. Proficient in coordination of defect and change management, monitoring the status using HP Quality Center, HP ALM, Rational ClearQuest, Bugzilla and JIRA.

TECHNICAL SKILLS:

Financial Knowledge: MS Dynamics CRM, AML, OFAC, Investment Banking, Treasury, Consumer Lending, Student Lending, Unsecured Lending, Mortgage Lending, ATM transactions, Credit Cards, Debit Cards, Personal loan, LOS (Loan Origination System), LSS (Loan Servicing System), Loan IQ, NetOxygen, KYC (Know Your Customer), Credit Repair, Debt Settlement, Credit Card Programs, Credit Lines.

Healthcare Knowledge: Facets, EPIC, Curam, HIPPA, EDI Files (834, 832, 240, x12, etc.), Medicaid, MMIS CMS regulations, Professional/ Institutional claims, Pharmacy, Clinical, Billing.

Insurance Knowledge: P & C, mortgage insurance, interest payments, taxes, hazard insurance, workers comp, natural disasters, auto loans.

PROFESSIONAL EXPERIENCE:

Business Analyst II/ Product Owner

Confidential, Phoenix, AZ

• This project involved in developing integrated analyses, projections reports and presentations. I also assisted with creating monthly, quarterly and annual reports to identify trends and developments in competitive environments.
• Responsible for understanding and tracking the technology changes made in the IT environment, and properly assessing any impact to the Service Recovery product suite.
• Ability to read and comprehend pertinent default - related documents (title reports, complex real estate legal descriptions, bankruptcy documents, property appraisals, Broker Price Opinions, litigation documents, etc.)
• Performed Requirement analysis and prepared Business Requirement document and Functional Requirement documents.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.
• Managed third party vendors and various SOW for onboarding infrastructure needs for various applications.
• Lead testing and implementation of database and reporting systems that manage billing, EMR and other healthcare related data. This included testing of web page functionality, database processing and online analytic reporting.
• Facilitated stake holders strategic planning by Estimating cost, budget proposals, and recommended subsequent budget enhancements and planned changes to the product and other marketing programs through analysis.
• Functioned as one of the primary liaisons between the business line, operations, and the technical areas.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing.
• Prepared the defect and script status report to assign defects and scripts and resolving them
• Was involved with project managers in migrating individual documents to PVCS for version control and track changes to requirements.
• Worked with Senior BA to Facilitate and conduct (JAD) Joint Application Development Sessions to determine business requirements by bringing the stakeholders and IT team on a common platform and created target questionnaires for both of them.
• Assisted the Lead BA to Design and administrator Microsoft SharePoint for all documents repository and team management and progress tracking of the project.
• Used SharePoint as a single place to store all project/team related documents and collaborate with team.
• Assisted with RAD sessions with small integrated teams of developers, end users and IT technical resources to shorten iterative development cycles.
• Identified and recommended training needs in response to process changes and/or new product/system implementations.
• Feasibility Study (SWOT Analysis), GAP Analysis and Competitive analysis to estimate organization and stakeholder change readiness.
• Involved in Facilitating stake holders strategic planning of budget forecasting, proposed enhancements and planned changes to the product and other marketing programs through analysis, decision process facilitation, report preparation and cost-benefit analyses.
• Developed UAT (user acceptance test) strategy for documentation including, but not limited to, designs, plans, and scenarios in conjunction with project stakeholders that ensure validated deliverables meet business requirements and design specifications.
• Designed, developed and executed test strategies/plans; debug and troubleshoot; collaborate with test resources on proper and testing procedures.

Business Analyst II

Confidential, Los Angeles, CA

• Supported business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems.
• Identified and analyzed user requirements, procedures, and problems to improve existing process.
• Communicated with the Business as well as Development participants from different regions for discussing results, decision-making and planning of the deliverables.
• Extensive experience in identifying risk throughout project portfolio, risk mapping and working closely with the Risk Management teams, legal & compliance, Regulatory Relations, AFS and the business units to ensure projects are effectively completed and delivered.
• Lead large and small size teams and worked closely with business staff, technical staff, SME, application development team and with testing team to ensure that the business requirements are met.
• Experience with Healthcare systems, HIPAA compliance applications and electronic exchange guidelines including 850, 856, 810 & 210 EDI documents.
• Helped with Implementing DRG/APC claim Audit vendors. Analyzed the scope of requirements, worked on creating project plan, scope documents, assisted in all phases of implementation for a smooth go live.
• Established strong relationships with business partners, customers, technology teams and Data Management team to build Business Intelligence solutions.
• Served as SME for various request from within and outside the business organization for UAT and record keeping to make sure data is accurate and complete.
• Interacted with business owners, project stakeholders and cross-functional teams in defining project charter, providing estimates, scope management, resource management, change management, vendor management and risk management.
• Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations.
• Planed and facilitated working session with stakeholders to inform process and requirements definition; prepare meeting facilitation plans and materials including, but not limited to, process models, prototypes leveraging a sandbox environment, questionnaires, etc.
• Performed in depth business process and/or data analysis and propose process optimization recommendations and solution options to maximize effective usage of the salesforce.com platform.
• Lead and/or perform the necessary configurations within salesforce.com using web-based administrative tools (form layout, workflow design, view creation, etc.).
• Lead and/or perform the necessary administrative tasks to support the rollout of the solution including, but not limited to, the creation and management of system users and permissions, management of organizational data and the identification and monitoring of data architecture intersection points with other enterprise systems.
• Assisted in the creation of training documentation, knowledge transfer documentation, and develop and document standard operating procedures.
• Refined and/or develop and facilitate end-user production support processes and policies (related to the salesforce.com platform).
• Responsible for data analyses to identify significant trends requiring further investigation, root causes, and predict potential impact.

Business Analyst/ Business Consultant

Confidential, Chicago, IL

• This is a Business-facing IT role in which I was required to develop an understanding of the client business (e.g. Credit History, Credit Report data Analytics, Compliance, Digital Verification, Fraud Prevention Exchange Products ) and the applications\systems supporting that business.
• Identified, monitored, and recommended on possible solutions within the default systems in accordance with policies and applicable state/provincial and federal law.
• Responsible for data analyses to identify significant trends requiring further investigation, root causes, and predict potential impact.
• Worked with the Scrum Master to coordinate Sprints, from Iteration Planning through daily scrums, and Iteration Reviews and Retrospectives.
• Monitored, analyzed, and evaluated existing systems and processes to identify opportunities for improving results and made recommendations to the business managers.
• Contributing to software process-reengineering efforts aimed at evolving current software development practices to adopt Lean/Agile and Scrum practice.
• Analyzed data to make strategic and tactical recommendations to the business managers.
• Supported departmental projects and work requests, tracking and reporting on progress to ensure timely implementation and served as liaison between the business unit and IT.
• Developed procedures and created documentations for training materials.
• Participated in quality assurance activities to ensure high level of customer service and compliance with policies and procedures.
• Organized the backlog of queue items (change requests, defects, issues) by release, assigned resource, size, priority, etc
• Schedule and facilitate daily stand up meeting at same time and same location each day in accord with the Scrum fundamentals.
• Used problem-solving skills, including identifying root causes and taking corrective actions to meet short- and long-term product and project needs.
• Excellent inter-personal and conflict resolving skills that greatly helped in smoothly dealing with the various teams involved in the projects.
• Responsible for gathering and analyzing data used for default mortgage reporting to various investors.
• Served as the conduit between the business and the Information Systems software development team through which requirements flow for medium to complex projects.
• Gathered business requirements from end users keeping in mind their need for the application, and documenting it for the developers.
• Entered, manipulated, and reported on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.); maintain version control system throughout the project and when developing close-out documentation.
• Represented requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements.
• Functioned as a lead to coordinate SE activities, to provide technical directions, to create design documents, and to involve various system integration tests for software builds.
• Manage multiple projects simultaneously, direct and coach global teams and managers on Enterprise-wide backlog, Product Roadmap, Release backlog, Iteration backlog, user stories.
• Developed, implemented and maintained the standard Agile release of documentations such as plans, agendas, deliverables, and action item lists.
• Conducted Gap Analysis and created an AS-IS workflow to better understand the mechanics of the existing system
• Worked with the project manager in preparing the project plan and schedule accordingly using MS Project.
• Served as a strategic operational business analyst related to the mortgage system, loan systems and default systems.

Solution Designer, Business Analyst

Confidential, Los Angeles, CA

• As the Business Analyst, and Solution Designer I was involved with assisting with the implementation of programs designed for the development and continued growth of the Company, these implementations surround Mortgage Default systems (mortgage servicing, default transformation, bankruptcy process, charge -off, probate, foreclosure, Home Equity, Escrow, Insurance, Litigation, Taxes, early/late stage collections, default support and default claims).
• Gained knowledge in the following mortgage and banking regulatory requirements: RESPA, TILA, HPA, FDPA, FDCPA, ECOA, UDAAP, GLBA, relevant implementing regulations, as well as state level limitations and requirements. Knowledge in operations for fixed income products (CDS, CDX, Interest Rates, Bonds, Futures, and Structured Products) and fraud prevention, AML (Anti-Money Laundering) via BSA.
• Worked closely with department managers to ensure that departmental policies and procedures are in place and are updated as needed in accordance with Bank and regulatory requirements. Reviews results of screening entire customer base and new customers accordingly on a monthly basis.
• Analyzed and resolved transaction monitoring alerts generated by the teams monitoring system by conducting research and account reviews to identify trends and patterns consistent with AML (Anti money laundering), terrorist financing or other financial crimes in order to detect and deter suspicious activity under the BSA (Bank Secrecy Act) and AML (Anti-Money Laundering) rules and regulations.
• Responsible for performing user acceptance testing on end-user applications within, including but not limited to, Customer Service, Credit/ Risk, Fraud, Collections, Branch Services, and Correspondence.
• Responsible for Report Center (RC), Statement Center (SC), Anti Money Laundering (AML), Fraud Prevention, Enterprise Reporting Engine (ERE) and ACCESS Insight (AI) applications.
• Responsible for the implementation of a new web-based (SAAS) global eTMF (electronic Trial Master File) application by working with the business and IT teams, I was responsible for defining the project scope, identifying resources, budget creation and project approval.
• Conducted story refinement sessions; assist in ABC Workshops, sprint planning and backlog refinement sessions.
• Assisted in performing risk rating mitigation reviews and/or statistical report reviews to ensure set parameters in AML system remain relevant.
• Proficient knowledge with mortgage origination servicing systems such as Black Knight MSP (BKFS), LoanSphere, BDE data, LoanIQ, ACAPS, KeyView, CLS.
• Served as a strategic operational business analyst related to the mortgage system, loan systems and default systems.
• Investigated patterns and anomalies in customer data detected by the Bank’s AML system that is indicative of money laundering, underlying criminal activity or structuring by using transactional and customer records, reports and publicly available information. Documents investigation results to support decision-making for federal Suspicious Activity Reports.
• Reviewed daily OFAC reports to identify accounts which may be subject to OFAC sanctions or blocking and escalate possible OFAC matches.
• Provided weekly and monthly management reporting on the deposit portfolio such as balance trending, market rates and pricing, exception reporting, and segment level portfolio overviews.
• Responsible for gathering and analyzing data used for default reporting to various investors.
• Delivered the Middle Market Banking and Specialized Industries (MMBSI) Deposit Pricing and Solution teams with technical sales support including deal pricing and product modeling analyses, PitchPro internal and client-facing materials, and analysis of client metrics using Excel and other internal reporting tools.