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Senior Account Analyst Resume

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Chicago, IllinoiS

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Senior Business Analyst

A top-performing and analytical project manager with a unique skill of combining high level of technical proficiency with ability to communicate complex information across all levels of company and client personnel. Extensive experience in and understanding of financial analysis and credit scoring procedures. Proven history of streamlining data management processes to reduce CPU and labor hours. Highly proficient in wide range of technical applications. Skilled trainer and presenter.

¨ Analytic Marketing ¨ Client Relations ¨ Risk Management
¨ Statistical Analysis ¨ Employee Training ¨ Scheduling/Budgeting
¨ Data Segmentation ¨ Data Analysis/Management ¨ Quality Assurance/Control

Technical

Platforms: Windows, Mainframe
Programming Languages: SAS, JCL, Syncsort, Easytrieve, UNIX
Software: Word, Excel, Access, PowerPoint, Outlook, GroupWise, Dreamweaver,
Visio, WinZip, SI-CHAID

Career Accomplishments

  • Saved $100,000+ in project reruns through comprehensive project management and ongoing communication with customer and multiple company departments for hundreds of projects.
  • Developed Excel project-tracking form used across multiple departments; program still in use six years later with minimal adjustments.
  • Cut labor and CPU hours by 40% by identifying several process improvements, as well as streamlining data programs for efficiency.
  • Awarded multiple promotions and selected to redesign and administer 12-week intensive employee training including proprietary programming software applications, quality control, and policies.
Professional Experience

Confidential,Chicago, Illinois 2010-2012

Senior Account Analyst
  • Analyzed and determined credit worthiness on prospective tenants according to company guidelines.
  • Conducted research on competitor’s products and services and made adjustments to current trends.
  • Responsible for data entry of accounts receivable and work invoices.

Confidential,Chicago, Illinois 1997–2010

Analytical Product Support Specialist, Analytic Decision Services
  • Provided technical and analytical pre-sales project management support for an average of 3-6 projects weekly ranging from $7,500+ using SAS, Excel, analysis and segmentation tools.
  • Collaborate with four-member team and provide national support to clients, third-party vendors, and company sales force; present analysis summaries to various client personnel from CEO to entry-level.
  • Liaise between multiple departments to communicate and provide complex technical information.
  • Analyzed client data including scoring models, credit life cycle, direct mailings, and provide recommendations on risk management and maximizing profit through using credit scores, custom analytics and modeling solutions.
  • Presented results to customers with write-ups, analyses, and recommendations.
  • Used SI-CHAID software to create segmentation analysis reports for customers’ portfolios, including credit scores and characteristics for risk and collection portfolios.
  • Generate customers\' product segmentation reports as well as develop and deliver product sales presentations plus client training programs for national financial institutions to small Credit Unions.
  • Streamline large amounts of data and ensure quality control by reviewing data for invalid, missing, or inappropriate fields and analyzing scoring model algorithms and custom characteristics.

Confidential,LLC (Continued)

Assisting Team Leader, Marketing Services (1999–2000) Project Analyst, Marketing Services (1998–1999) Associate Project Analyst, Marketing Services (1997–1998)
  • Managed 7–12 projects simultaneously, including planning, coordinating, and evaluating team\'s internal and external projects, and ensuring quality control for all programming and technical issues.
  • Reduced CPU and labor time as well as production processes through appropriate direction, issue resolution, and communicating with colleagues regarding programming, coding, and auditing.
  • Conferred with clients to determine needs and provide suggestions for improvement.
  • Interviewed and recommended candidates to management.
  • Communicated with clients regarding project specifications, facilitated data conversion, translated customer criteria to mainframe, and conducted on-site customer audits.
  • Analyzed and streamlined programs to increase efficiency, and prepared reports and supporting documentation using various data processing programs and internal mainframe system.
  • Recognized for excellence resulting in two promotions while member of Marketing Services team.
  • Redesigned and delivered company training, evaluated students and weekly assignments, and collaborated with management and instructors to determine training needs (1997–2000).

Education

Bachelor of Science in Mathematics; Statistics Minor
Project Management Certificate

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