PROFESSIONAL SUMMARY:

• Business Analyst/Business System Analyst for over 6+ years. Experienced in requirements gathering and documentation, QA and UAT testing, software implementation, and mentoring of junior business analysts. Strong knowledge on the Systems Development Life Cycle (SDLC), Rational Unified Process Methodology (RUP), RAD, SWOT, and CRM (Microsoft Dynamics).
• Proficient in MS Office Excel (pivot tables, vlookups, hlookups, macro), Access, PowerPoint, Visio.
• Extremely proficient in using Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Designed workflows and allocated permissions within MS SharePoint.
• Extensive experience in conducting JAD sessions - participated in varied roles ranging from facilitator, preparing visual aids, setting goals and objectives, providing read-ahead materials to participants, etc.
• Facilitated Joint Application Development (JAD) sessions, one on one interview and meetings with business users and SMEs.
• Extensive Experience on process flow diagrams and design tools e.g. Visio.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Proficient in the implementation of production change management techniques and service delivery disciplines.
• Ensured service delivery meeting or exceeding customer requirements and expectations maintaining SLA's for timeliness, quality, creative problem-solving and intensive operational Key Performance Indicators (KPI) variance analysis, remained responsible for design recommendations, development, preparation, analyses and partnering with the business security s stakeholders to researching KPI variances and Compiled monthly and Quarterly Business review presentations for stakeholders senior management.
• Written Use cases and have produced Use case Models, creating Behavioral diagrams (Use case diagram, Activity diagrams and Sequence diagrams) based on UML Methodology & Business process flow diagrams.
• Experience in creating XML files and debug the code against XSD using XML Spy to process file for bulk upload testing for Mortgage applications
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, and FSD.
• Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems.
• Effective in multitasking and effective management of assignments according to work schedules with strong project management orientation.
• Assisted the IT team to develop service oriented architecture (SOA), and data warehouse system to utilize data mining for data analysis.
• Capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environment.

TECHNICAL SKILLS:

Business Modeling Tools: Rational Rose, Rational Enterprise Suite, MS Visio, Telelogic System Architect

Reqmts. Management Tools: Rational Requisite Pro, Telelogic DOORS

Change Management Tools: Rational Clear Case, Rational Clear Quest

Project Management Tool: MS Project, JIRA bug tracking tool, TOAD

Analysis / Modeling tools: UML, JAD, RUP, RAD

Testing Tools: Load runner, Test Director, Mercury Quality Centre

Operating Systems: MS Windows NT/98/95/2000, UNIX

Languages: SQL, UML, JAVA

Database: Oracle 8i/9i, SQL Server 2000, MS Access

Utility: MS Office Suite Word, Project, Excel, Visio, PowerPoint, Adobe Acrobat Suite

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Provide test and integration support for centre telephony and related systems like CTI, Avaya, Voice Recording System, and IVR.
• Provided knowledge transfer sessions of Agile (Scrum) and Waterfall methodologies to various teams, through User Stories in Product/ Sprint backlogs and pre-determined iterations.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Conducted extensive requirement analysis using Rational requisite pro
• Performed business using case wise modeller
• Assisted in creation of Access databases using visual basic to automatically query data tables perform calculations and supply data feed to end user workforce management reports.
• Thoroughly studied the requirements for the process re-engineering
• Worked extensively on creating to write User Stories/Test cases.
• Advanced ad-hoc and standard report development, including data analysis through the use of Oracle Discover, Business Objects, TOAD, Excel, Access, SPSS, SQL, and Oracle Reports.
• Provide system administration and support for centre telephony and related systems. These include GTI, Avaya Definity, Concerto Dialer, Voice Recording System, and IVR.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: PL/SQL, Java (J2EE), Agile, PMAP, Test Director, Win Runner, RQM, MS Office, MS Visio, MS Project, ISDN protocols, eTom, ITIL, HDLC, RUP, VOIP, UML, CobiT.

Confidential, Austin, TX

Sr. Business Analyst/ Systems Analyst

Responsibilities:

• Facilitated JAD sessions, introduced use cases into application development methodology and created client approval process for project methodology.
• Scoped, analyzed, designed, tested, implemented a call center IVR/Genesys Voice Platform VoiceXML application to handle customer service calls.
• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Execute test scripts, coordinated & conducted UAT testing.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Prepared and maintain Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Prepared Use cases and activity diagrams for a source system using Enterprise Architecture (EA) tool.
• Used BEA (BPM Tool) to map Process flows and migrated Visio Process flows into BEA Tool.
• Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements
• Define Testing strategies and design Test Plans to test each system Interface output and rigorously test each system Interface based on its Test Plan.
• Detect and document the defects using Mercury Quality Center.
• Use of data transformation tools such as DTS, SSIS, Informatica or Data Stage.
• Coordinate the activities of subordinates in the Interface Team and organize weekly status Meetings.
• Created Test plans/ Scripts and conducted UAT

Environment: Rational Rose, Agile, Test Director, UAT, RUP, UML, MS Office, MS-Project, MS Visio, Oracle, SQL, PL/SQL, UNIX, Crystal Reports.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Worked with the business users and with different levels of management to identify requirements, Use cases and to develop functional specifications.
• Worked with the SME’s (Risk Managers, and Project Managers) to define business critical needs and analyse the possible technical solutions.
• XML is used extensively to communicate with web service component and to populate data Confidential the client side.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS. Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Worked process flow diagrams and design tools e.g. Visio.
• Coordinated with senior management in developing balance score cards and KPI, key performance indicators, improvement plans, and tracking plans, with overall business objective to improve employee performances.
• Prepared final program / project report to compare scope, timing, schedules and cost to original baselines. Established and measure program / project KPI’s. Perform program closeout tasks once final project report has been signed off by sponsors and Stake holders.
• Managed company documentation standards and guidelines by maintaining conditional tags, map ID's, and style sheets for online help documentation using SharePoint.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft SharePoint. Used the ODBC/SQL to migrate all data to one database before uploading it into the Knowledge Based.
• Designed and developed Project document templates based on SDLC methodology.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Supported SOA, data warehousing, data mining, and Enterprise Service model standards in designs, and developed standardization of processes like configuration management.
• Worked with QA testing team to design test methods to verify the applications functions of consumer loan, home equity, refinance and commercial loan activities.
• Generated XML documents using the XML Output Stage.
• Completed requirements analysis for Loan Origination System (LOS) project and Compliance Engine project. Documented the same in the form of Requirements documents and Use Cases.
• Responsible for Business Process Evaluation (BPE) and Industry Best Practices analysis for Home Finance and Commercial Correspondent Lending divisions (separate projects) encompassing analysis of back office systems, processes and consumer-direct web services
• Authored various Use cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Developed UML Use-Cases and Use-Case diagrams after accessing the status and scope of the project and understanding the business processes using Rational Rose.

Environment: Windows XP, Oracle/SQL Server 2000, SQL, MWS, MS office, Sharepoint, Rational Rose, Agile/Scrum, Rational Requisite Pro,Test Director, Clear Case, TOAD, UML, Rational Suite, MS Visio, MS Project.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices.
• Developed excel models to derive the amortization schedule for Whole loan products and Mortgage Backed Securities.
• Managed web content using Filenet and captured indexing requirements to index documents in Filenet Produced metrics which provide management insight into the requirements Process, to include,status, size, volatility, quality, effort, etc.- Visio, Rational Tools, Traceability Matrixes.
• Designed and developed project document templates based on SDLC methodology.
• Supply Chain KPI tracking, root cause analysis of failures and supports corrective action implementation.
• Worked with key members from cross-functional teams to analyze various third-party CRM solutions to make a ‘buy vs. build’ decision. Conducted cost/benefit and impact analysis.
• Experienced in writing business process documentation, Business Requirement Documents (BRD), Use Cases and Functional Specifications.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Analyzed business needs, created and developed new centralized back office system for specific area including mortgage and Correspondent lending.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Interacted with Software development team and Business users as a liaison in helping developers to understand the business requirements thereby ensuring the proposed applications comply with the business specifications.
• Reported software problems using Jira bug trucking system and verified bugs fixed in new releases.
• Created Use case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Analyzed information and requirements and documented them. Reviewed the Business Requirement document and detailed the Systems Requirement document.
• Defined web service interfaces using WSDL and XML schemas
• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Designed different document templates to gather Business Requirements, Change Requests and UAT.
• Worked with QA testing team to design test methods to verify the applications functions of consumer loan, home equity, refinance and commercial loan activities.
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Successfully gathered requirements for online application for correspondent lending mortgage loans
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Monitored and ensured that requirements translate into viable Correspondent lending business solutions by preparing statements, records, use cases and reports

Environment: SDLC, SQL, MS office Suite, XML, Sharepoint, JIRA, Agile/Scrum, UML, MS Visio, MS Project.