SUMMARY:

Senior business analyst/consultant with 15+ years of experience providing technical and analytical services in the Information Technology field. Proven history of successfully implementing multiple full life cycle projects. Conducts requirement gathering sessions, design recommendations, and leads assurance testing. Provides in - depth knowledge and hands on implementation experience with various business and application systems in the client/server and internet development environments.

TECHNICAL SKILLS:

Software: Meridian Integrated LMS, DPS900 from Data Processing Services, AS/400 Iseries software V5 versions, Query/400, QShell, Fiserv CBS application, Personix Interface, STAR Network, Tallyho ATM interface, Gentran (EDI software) for AS/400, Vista, Rumba, Client Access, MS Exchange Server, Intervoice VRU application, Sterling Commerce, Clear Quest, Remedy, Quality Center 9.2, Jtrac, Rally, Jira MS Office Suite, Gnu PGP, SharePoint, SnagIt, Visio, Lotus, Procomm Plus, Optical, Novell, Winframe 1.7, Citrix, Exceed, Reflections, Ubuntu, VmWare

Database: DB2, Oracle, Microsoft SQL 2008, Sybase, Derby IBM AS/400 ISeries, IBM PC, OS/2, IBM R6000, Apple, Linux, HP, AIX, Solaris, Linux, NT

PROFESSIONAL EXPERIENCE:

Confidential,VA

Business Analyst

• Support CMS ES new development in business requirements analysis in Agile environment for CMS ACA initiatives.
• Function as liason to represent the needs of the business owner(s) to development teams and vice versa. Understand and effectively communicate to project teams and business owners all the data elements utilized by the relevant applications.
• Participate in daily stand-up meetings with both technology and other business partners to facilitate the understanding, clarification, and implementation of requirements in an Agile development environment. Participate within design review sessions for design improvements and performance improvements.
• Elicit, review, document, and refine requirements via interviews, group meetings, and/or existing systems documentation or procedures. Requirements are documented as either user stories within JIRA, or other artifacts. Review business flow modeling, workflows, and functional analysis
• Working with users and QA, lead the development of test cases based on documented requirements and perform user testing during sprints and as part of formal testing activities.
• Collaborate with other business analysts, business stakeholder, and development teams to identify all cross system interfaces, dependencies and requirements.

Confidential, VA

Business Analyst

• Business Analyst for United States Citizenship and Immigration Services ( USCIS ), a component of the United States Department of Homeland Security.
• Primary responsibility includes working closely with product owners and departments to gather requirements for user stories, communicating with the 15 various development teams to clarify for software features, design, and functionality in EDW environment.
• Participate in agile scrum meetings at team level, in addition to the client’s scrum meetings, which included the development teams in D.C headquarter office.
• Research functional and business processes by eliciting requirements from field operations and head offices within U.S.
• Provide business process flow analysis, data infrastructure flows, and scenarios to internal agile developers and internal test team.
• Support user community in creation of OBIEE adhoc reporting related to immigration details and operation.
• Monitor existing reports and dashboards to ensure ODS uptime and availability.

QA Tester/ Analyst

• QA Tester/ Analyst for the EDW Analytics for Confidential projects which supports fundamental research and education in all the non-medical fields of science and engineering. Its medical counterpart is the National Institutes of Health.
• Primary responsibility includes creation of test plan, test scenarios and scripts based on business stakeholder requirements for SIT/UAT environments.
• Ensure testing addresses all aspects of ETL (Extract, Transform, Load) processing is valid from OLTP to OLAP.
• Ensure functional, regression, and data validation is covered end to end.
• Report on any bug or defect related items.
• Review of mapping documentation and testing against data warehouse and OBIEE reporting extracts.
• Review and ensure requirements and business rules are relevant within new developed applications.
• Participate in agile scrum meetings and exercises.
• Creation of new test templates to be used for testing and testing history.
• Perform business analytical with primary business analysts to review gaps, updates to existing requirements.

Confidential,VA

Business Analyst

• Serve as Business Analyst III for the MIDAS (Multi-Dimensional Insurance Data Analytics System) project which acts as a central and consolidated repository to report and manage performance of the Affordable Care Act (ACA) activities under the Center for Consumer Information and Insurance Oversight (CCIIO).
• Collect business and technical requirements for multi-projects related to MIDAS initiatives for including high level design plan strategy, document activities, initial proof of concept, user scenarios, and documentation of risk/impacts to internal and external system interfaces.
• Participate in data cleanup discussions in joint sessions format with serving as both stakeholders, and interface partners (CMI/FFM/ACA/QSSII) to address hot fixes, defects, and required metadata cleanups impacting MIDAS reporting.
• Participate and initiate meetings and communication with internal development staff for high level design documentation solutions.
• Participate in weekly and daily scrum meetings as necessary for platform strategy (EPS), as well as maintenance projects.

Confidential,VA

IT Business Analyst

• Participate in requirements sessions with business stakeholders and IT team for development of in-house and external applications solutions.
• Work closely with business stakeholders to ensure requirements are addressed; creation of RFP user stories, use cases, and business requirements documentation.
• Subject matter expert for third party applications utilized by business stakeholders.
• Conduct application review and recommendations, risk/gap/benefit assessment for third party applications.
• Identify data table tables used for data mapping and modeling.
• Verification of data in the front UI and back end tables.
• Observe both ETL and application performance in databases, flat file and extracts .
• Creation of test plan, cases, and test scripts for UNIT/SIT testing phase.
• Load Testing and Functional Testing.
• Confirmation business rules are operational as per requirements.
• Execute testing during all phases of SIT/UAT and Post Production for functionality, controls, and data.
• Work closely with ETL and OBIEE development teams ensuring data warehouse extractions and OBIEE dashboard results are valid.
• Knowledge transfer and training of new in-house applications through demonstrations, or job aid creation.
• Troubleshooting and solution assistance/support with in-house and external applications.

Confidential, VA

IT Business Analyst / Consultant

• Prepare and host JAD session for requirements gathering with business stakeholders, and technology team for development of new document security CertiRx application. Lead daily stand-up meetings with both Technology and other business partners to facilitate the understanding, risk, clarification, and implementation of requirements in throughout the entire Agile development environment.
• Identify requirements via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis documentation for review.
• Create, revise and maintain process maps, business requirements, business rules, user stories, user flows, and Unit/SIT/UAT tests.
• Creation of test overall test plan, test cases, and execution to necessary to validate the overall software functionality, and to ensure business functional needs are evaluated and met according to requirements.
• Participation in daily scrum meetings with Development team to manage deliverables within each scrum session. Daily tracking/monitoring of issues and bugs within issue tracking system. Generation of defect and reported issues for review with team.
• Contribute to the successful on time, on budget and in-scope delivery of business initiatives.
• Accountable for presenting timely, accurate information to all levels of stakeholders at NSC, including but not limited to Executives, Senior Managers and the IT Division. Direct daily summary reporting to the Director and Project Manager.

Confidential,VA

Requirements Analyst /Business Analyst

• Along with Infrastructure HAMP PM, interfaced with Investor Reporting Technology for HAMP to ensure all requirements are identified in writing in the analysis phase of all related releases and projects. Functioned as liaison between Investor Reporting Technology group and Services and Infrastructure team SME's for HAMP to analyze requirements, define a technology solution specification to meet the requirements, and to determine the associated cost and delivery timelines.
• Worked with Services and Infrastructure, project team, and Investor Reporting technology team to collect requirements and develop infrastructure design solutions. Requirements included but not limited to: identifying Oracle database resources requirements and replication, SAN space identification, continuity and replication, Unix file systems and performance needs, network IP setup and load balancing, domain specifications, and contingency failover.
• Guided technology teams through best practice requirements and reviewed areas of infrastructure enhancement and improvement.
• Collaborated with technical ESI/Stakeholders and completed the reviews/approval of requirements/design.
• Prepared and documented requirements/design of releases and projects with Infrastructure team input, as well as preparation of infrastructure sub-projects.
• Defined/documented a technology solution specification to meet the requirements, and to determine the associated cost and delivery timeline.
• Led and coordinated cross-work stream discussions and dependencies for projects, and identified risks.
• Attended weekly and individual project meetings, provided status updates and requirement updates.
• Served as escalation coordination point during critical production issues with potential project impact. Coordinated and worked with both teams in identifying root cause and solution.

Confidential,FL

Business Analyst II/Test Lead

• Participated in three major projects implementing in-house C#.NET software application for Direct Leasing, Indirect Leasing and Deposits departments. Project included new development for existing Deposits application, migration from legacy systems to new internal application, and new application development for Leasing and Indirect Leasing applications.
• Conducted business requirements capturing within small and large JAD sessions, participated in production of high level design plans, use cases, and regression testing. Responsible for direct communication with Development team for all test planning phases. Analyzed and utilized use case scenarios, and Business requirements design document to create relevant documentation, Test plan creation, and test scripts reproduction.
• Acted as the Lead for CIT/SIT testing. Provided reporting on overall test process and results, percentages and defects using ClearQuest or Quality Center. Responsible for defects meeting report and review with other business analysts and development team. Interfaced regularly with business partners and project management.
• Participate in data mapping creation for relational databases.
• Functional Testing (for System and Ad-hoc) for both End to End and Regression testing.
• Provided UAT and Production implementation support for users new to the system.
• Testing front-end GUI and back- end database ensuring data integrity.

Confidential, AZ

Sr. Technical Consultant / Business Analyst

• Managed QA and performance testing for fixes, upgrades, and releases ensuring integrity of software and hardware systems.
• Worked with several Fortune 500 companies to provide architectural guidance and direction to customers involving large-scale and load-balanced application systems. Gathered and validated customer system-wide requirements. These included but are not limited to: network architecture, internal and external security requirements, system audit review and troubleshooting, hands-on configuration, DB requirements, and resource requirements. Configuration of software connecting to high available systems in intricate secure networks. Projects include large scale implementation of FDA, Electronic Submissions Gateway ( ) and technical guidance, testing, support, recommendations for Astrazeneca and Confidential ( ).
• Implemented Cyclone Interchange suite versions into over 40 customer sites using various protocol connectivity as prescribed in customer requirements gathering.
• Provided recommendations and tuning improvements during audit reviews to ensure optimal performance of software.
• Specialized software and beta implementations in over ten customer sites. Defined business processes and integration points, develop system wide integration plans incorporating the Confidential Transaction Director methodology. Analyzed customer's business flow and underlying documents whether it be EDI (X12 or EDIFACT), XML, XSL, pdf or binary.
• Provided expertise to product specialists on Cyclone Transaction Director regarding the process and technical details of the product.
• Acted as a core member of Confidential 's AS/400 integration team and actively involved in porting the Java applications to execute on this platform.

Confidential,HI

Systems Analyst

• Provided technical and application support and analysis to entire bank in Comprehensive Banking Service Bureau environment; providing end user support and implementation, research and analysis for system development and application problems as they existed. This included debug, testing, and researching of RPG based programs to establish solutions for system and application problems for Deposits/Savings/ACH/Loan/online cash banking applications.
• Led Quality Assurance testing for the ATM, card services and Voice Response Unit (VRU) City Bank of Hawaii.
• Communicated and worked as liaison between client base, programmers, and third parties vendors, for troubleshooting system/recommended application changes/new projects/enhancement requests on behalf of client, providing recommendations and monitoring program modifications for clients. This included provision of files and record layouts within RPG program change management.
• Responsible for daily system monitoring of performance, memory and storage on regular basis for performance enhancements for ATM network. Developed special query reports upon customer requests.

Confidential,CA

Systems Administrator

• Provided system administrator/analysis for distributing industry, serving as lead administrator for systems migration from HP3000 based mainframe to major software solution on AS/400 mainframe.
• Led the configuring hardware/software maintenance performance on personal peripherals to the new mainframe using NT network with 8224 Ethernet hub and various protocols.
• Supplied disaster recovery, security, and save/restore procedures.
• Setup specialty application products for the operating system on the AS/400.
• Organized documentation of configuration and operations for mainframe and full NT network.
• Trained and assisted users with various applications on personal computers and new AS/400 mainframe.

Confidential,HI

Senior System Analyst

• Senior analyst and administrator of million dollar DoD electronic EDI remote order entry system project. Provided development and maintenance support from beginning to end of the electronic order entry system added to the existing infrastructure.
• The system was developed for JIT online ordering for DoD medical facilities. Configured, implemented, and maintained all existing EDI projects; including Gentran versions used, maps, transaction sets, direct and VAN communications with all trading partners.
• Created manual and provided training sessions for electronic order users.
• Developed reports and online tables for supply information.
• Worked with trading partners’ software companies to develop their EDI transmissions and applications with the company.