SUMMARY:

• 7+ years of industry experience as a Business Analyst with excellent exposure in Requirement gathering, GAP Analysis, Business Process Modeling, Documentation, Use Cases, Project Management, Content Management, Adhoc/Workflow Testing and Support.
• Complete Software Development Life Cycle (SDLC) experience: Analysis, Design and Development support and Testing as per Agile, and Waterfall methodologies.
• Extensive experience in all phases of Project Life Cycle including Requirement gathering, Analysis, Design, Development, Implementation, Testing, Production support, Software quality standards and Configuration management.( SAP).
• Chartered business requirements for mid - size to large organizations. Expert in gathering business requirements pertaining to functional, non-functional and data aspects of the business.
• Participated in business blueprinting and held meeting with stakeholders and end-users to determine needs and necessities.
• Strong knowledge and hands on experience on SDLC methodologies and Business Process Models (BPM) like Agile Modelling, Waterfall, Scrum and ASAP methodology.
• Skilled in preparing business requirements document (BRD), functional and technical specifications, systems design and requirements specifications.
• Authored business and system requirements analyses and functional specifications with supporting business process flows (data modeling), Traceability matrices etc.
• Hands on experience working on Use cases, Process flows, Activity diagrams, Flowcharts, sequence diagrams using MS Visio.
• Conducted Joint Application Development (JAD) sessions with relevant Subject Matter Experts to assess and document current configuration, coordinating extensive communication networks, written correspondence, Reports, Implementation requirements, project status reports, oral presentations, e-mails, etc.
• Have vast experience conducting and documenting the "AS-IS" and "TO-BE" processes and developing methodology and Continuous Improvement techniques.
• Experienced in the documenting system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.
• Facilitated weekly and monthly business review meetings to keep SME's, Stakeholders, executive staff and team members apprised of goals, project status with timely identification, tracking, resolving issues and conflicts and preparing product demonstrations.
• Good experience in Understanding User requirement specifications and converting them into system requirements, Requirement Analysis, Functional Specifications, design document and program specifications.
• Heavy Client interaction, engagement & end user experience with High Level Business Owners, Senior Executives, SMEs, Vendors, across different Line of Business.
• Robust communication between team members, senior management, offshore developers, and client leads.
• Excellent Experience in conducting Fit/Gap meetings, JAD sessions, Requirement Interviews & Workshops.
• Complete understanding of workflow set-up, integration, & execution pertaining to each and individual system.
• Strong skills in documenting Requirements (BRD/FRD/SRS), Logical Models, Use cases, User Stories, UML diagrams, Functional Specs, Requirement Traceability (RTM), Cost Estimates & Impact Analysis.
• Extensive experience of Use Case, Test script creation for QA and execution involving Regression Testing, Smoke Testing, Functional Testing & UAT.
• Appraised the AS-IS and TO-BE business processes (Gap analysis) and experienced in converting these requirements into technical specifications for preparing test plans.
• Participated in formal review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during testing.
• Formulating Test Distribution of test effort, Performance Testing using HP LoadRunner, documenting the progress and updating team members with the Project Team and Configuration Management Team for build release.
• Excellent communication, presentation and management skills with experience in conflict resolution, creative problem solving techniques and working in a challenging environment.
• Led and conducted Joint Application Development (JAD) sessions with Subject Matter Experts (SME) to extract & understand business objectives.
• Experience in Quality Assurance primarily manual testing environment. Creating & executing test cases and risk mitigation strategies.
• Passion for identifying & determining solutions to business problems for complex business and software projects.
• Strong background with Jira & Confluence demonstrated ability to apply critical thinking skills and logic based approach to problem solving.
• Team player and self-starter with excellent communication, coordination, documentation, project planning, and interpersonal skills.
• Experience in As is Analysis, To be Analysis, Gap Analysis and Competitive Analysis.
• Proficiency in the Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile that includes feasibility analysis, requirements gathering, system design, evaluation and testing.
• Experience in writing Business Requirements Documents (BRD), FRD and Use case.
• Experience in Waterfall & Agile methodology.
• Proficient in relational databases, SQL queries, reporting tool and data analysis.
• Facilitated implementation of Elicitation techniques using Interviews as well as Sessions.
• Guided to organize, document and track changes and defects using Rational ClearQuest and JIRA.
• Facilitated UAT with the stakeholders and the business users.

TECHNICAL SKILLS:

Operating Systems: Windows 10/8/7/Vista/XP, Windows Server

Data Modelling Tools: Microsoft Visio

Databases: Microsoft Access, MySQL and SQL Server R2/2005

SQL Navigators: MySQL Workbench, TOAD, Oracle SQL Developer and MS SQL Server Management Studio

Programming & Web Technologies: HTML/DHTML, XML, CSS, C and SAP HR

Issue Tracking and Project Management Tools: JIRA, Confluence

Methodologies: Waterfall, Agile Scrum and RUP

PROFESSIONAL EXPERIENCE:

Confidential, KS

Sr. Business Analyst

Responsibilities:

• Extensively working on Microsoft Mobile application (MMO), gathering requirements related to procurement and sales scenarios.
• Documenting Requirements (User stories) using MS Visual studio to map requirements with test scenarios for projects.
• Complete functional knowledge with SAP procure to pay functionality including creation and maintenance of Master Data like SAP Material Master, vendor master, PIR, source lists, RFQ etc.
• Involvement is business analysis of procurement transactional data like Purchase orders, Scheduling agreements, Goods receipts, Goods movement and vendor invoice verification.
• Partner with the Consumer Insights, Marketing and Sales divisions of Hormel providing training, analysis, insights, guidance and thought leadership.
• Consult as a Sr. Analyst on business issues requiring the usage of consumer panel and/or geo-demographic segmentation solutions.
• Provided key analyses in the areas of consumer targeting/segmentation, sales development, product innovation & brand marketing.
• Developed merchandising recommendations, utilizing assortment rationalization, consumer buying studies, inventory specifications and merchandising trends.
• Conducted Workshop sessions and worked on workshop participant details, availability, schedule and coordinated workshop logistics.
• Functional knowledge on working with Inventory and warehouse management team for processes like transfer postings, transfer orders, picking, packing, inter company stock transport orders etc.
• Presented status reports to project manager, analyzed risks, issues and timelines and made business recommendations.
• Gathered, Documented, Analyzed, Participated, Managed, Validated, complex Businessrequirements & Functional specifications in Retail Sector.
• Dedicated to Business Analysis, Quality Assurance practices such as agile process, daily scrum, iteration review & planning meetings.
• Developed Preliminary project plan, Project work Breakdown Structure (WBS), project timelines, project analysis, impact analysis and risk Analysis, estimation of time and cost on project plans, methodologies, resources and participate actively in their implementation.
• Researched and documented consumer chargeback process with the assistance of the customer service manager, documentation of process helped customer service agents fully visualize chargeback process and provide superior service to consumers.
• Worked closely with Marketing team to collect, clean and provided modeling and analyses of large sets data in order to problem solve Auto Pay issue.
• Presented monthly Production Specification documentation review meetings in order to update team and gain valuable feedback in return.
• Worked closely with developers on enterprise alert and monitoring module in order to gain proficient understanding of requirements and to streamline delivery.
• Participated in daily stand up and product backlog grooming sessions with Real Time Alert developers and Scrum Master.
• Defined Functional requirements, interactive mockups, annotated statement mock-ups, Businessrules, Standard Operating procedures and Reverse Engineering. Iterative development of dashboards, Answers, requests, charts, pivot table layouts, dashboard prompts etc.
• Routinely communicated vital information regarding scope, timelines, risk, and performance of project's iterations to NCR product owner/ stakeholders.
• Directed daily and weekly Scrum standups to review action items and project plan with stakeholders and development team.
• Develop business and technology requirements for managerial compensation software development projects. This includes the ability to understand complex products, businesses, and operational processes.
• Verifying throughout the implementation lifecycle that the functional and technical designs meet the requirements.
• Verifying throughout the implementation lifecycle that the functional and technical designs meet the requirements.
• Defined Functional requirements, interactive mockups, and annotated statement mock-ups. Iterative development of dashboards, answers, requests, charts, pivot table layouts, dashboard prompts etc.
• Verifying throughout the implementation lifecycle that the functional and technical designs meet the requirements.
• Responsible for getting Agreements, Approvals for Requirements and Implementations from Technology System Partners & Business Owners.
• Increased process efficiencies and reduced development cycle time across department by spearheading the implementation Agile methodology.
• Lead and monitored the development team in terms of prioritizing of tasks, creating milestones and providing business context to development efforts.
• Formed through SQL Queries and used Microsoft Excel to investigate data issues in the Data Warehouse and worked with the Users and Technology Team to formulate a solution to resolve the issue.
• Assessed data repositories for compliance with data governance policies and standards. Works with all areas of the business to ensure data quality and integrity.
• Worked with key business stakeholders and exec members to establish a master data vision and culture that treats data as a critical category and group asset.
• Manage multiple Business Intelligence/Data Warehouse projects, driving all facets of the SLDC process while ensuring on-schedule/on-budget delivery of the solution to the business .
• Developed and executed data quality strategies in line with the organization's business strategy and goals.
• Conducted user-level and executive interviews, gathering data quality requirements, business requirements and designing applications, reports, and databases.
• Define scope of project, plan timescales and the resources needed, analyze problems, identify gaps and provide recommendations to mitigate risks.
• Manage the creation of SSIS Packages to load data from Source like Excel, ORACLE, Flat files, SQL Server, and MS Access.
• Working with various business groups while developing their applications, assisting in Database model design and SSIS (SQL server Integration Services) and QlikView Dashboards, scorecards.
• Developed, and performed the role of the data governance lead by setting strategic department -wide data standards and report requirements for the collection, delivery and use of the data and associated systems.
• Facilitated JAD session and one to one interviews to understand and analyze the requirements to create Prototype and Wireframes.
• Thorough working experience of the entire Software Development Life Cycle (SDLC) using Agile and Waterfall methodology.
• Experience working with several departments and organizations for customizing the product, create mapping document, training and coordination for integration testing and follow up.
• Updated requirement document as per business user's feedback and changes in functionality of the applications.
• Participated in development of timelines for project delivery and managing projects and resources to successful completion.
• Reviewed the business requirements document with the business and development team to understand the architecture and functionality of the application. Ordering entry applications, billing systems and data flow to provisioning systems and interfaces between them.
• Attend meetings with Business Analysts, QA, Designer and Developers to discuss defects.
• Arranged review meetings and discussed issues with developers and other team members.
• Worked in Agile SDLC, with quarterly sprint cycles.
• Managed the cleansing of existing data types and data sources to the master data standards required.
• Protected team from over-commitment; prioritize resolution of defect/bugs and technical debt items.
• Understanding of relational databases and data architecture.

Business Analyst

Responsibilities:

• Provided ongoing business analysis and earned alignment with project stakeholders through cross-departmental communication with sales, marketing, and product development departments.
• Involved in customer communication management, web-content management, digital asset management, forms processing, and compliance management.
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvements.
• Interacted with users for inquiries from customers from product purchase order or payment processing related.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Developed various Apex classes, Controller classes and apex triggers, Visualforce pages for various functional needs in the application.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Monitoring and analyzing business performance goals (awareness, share, consumer diagnostics, profitability, etc.) and the competition.
• Analyzes market, consumer, and competitive information to support new product pricing and managing price on existing items.
• Using Excel skills such as Pivot Table and VLOOKUP formulas, used data analysis to support decision making for fast growing consumer goods brand.
• Sound knowledge of understanding of object oriented design and programming & excellent ability to develop advanced concepts, techniques and standards.
• Leading the strategic planning process for the assigned brands based on key consumer insights to enhance current portfolio.
• Working closely with distribution partners and Marketing Research companies to obtain relevant information, including the development and implementation of brand audit studies and focus groups.
• Implementing the marketing plans by working with internal and external suppliers to deliver in a timely manner and on budget.
• Presentations regarding new product introductions, marketing materials, business objective and communication strategy.
• Solid ability to work on Agile and SOA project & skilled in Test Driven Development and Agile Development.
• Participated in the identification, definition and documentation of impending work flows for the purpose of migrating to a superior version of party information system.
• Facilitated Joint Application Development (JAD) sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements.
• Identity management included user creation, access privileges, password reset, access control and management.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle; propounded early development and base-lining of a robust executable architecture.
• Communicated requirements, architectures and designs using Unified Modeling Language (UML) intensive Rational Rose to create diagrams.
• Prepared logical data models containing set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements for the analysis and documentation of business data requirements.
• Assured that all artifacts are in compliance with corporate Rational Unified Process (RUP) policies and guidelines.
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the time line.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.
• Wrote detailed specifications for various reports and generated dashboards using Tableau desktop then published in to tableau server.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Query optimization using SQL Profiler and performance monitors to enhance the performance of database servers.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses (since Stored Procedures passes the whole block at one time.).
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance testing.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Identified use-cases from the requirements and write use-case specifications.
• Created business process workflow diagrams (activity diagrams) using Rational Rose.
• Prepared as-is process documentation and to-be process documentation.
• Performed gap analysis to understand the improvements that can be placed in the process.
• Performed and run backend jobs for the Client in UNIX environment.
• Communication materials such as catalogues, websites, brochures, packaging and in-store displays.
• Excellent verbal and written communication skills.
• Handled the development of business requirement documents (BRD) resulting from JAD sessions.
• Gathered Business Requirements from users and used RequisitePro for documenting the requirements.
• Assisted QA department to write and execute Test plans and Test Cases, worked on Oracle using SQL.
• Conducted walkthroughs with end users, developers, managers and other analysts.

Business Analyst

Responsibilities

• Perform Fit-Gap analysis against global SAP template and supporting applications, including CRM, PIM, and Webshop applications.
• Document gaps identified in the quote to cash process, as well as the post sales customer and technical support areas.
• Provides consultation to district staff to evaluate the effectiveness of processes to expedite procurement & delivery of consumer goods & services.
• Elevated processes to increase efficiencies and optimize expenses for internal teams and external partners.
• Developed and implemented long-range annual product development planning process to align cross-functional teams (Sourcing, Merchandising, Packaging and Product Development).
• Present the findings of the analysis to senior management of the client in partnership with the business owners to support the cost-benefit analysis.
• Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Communicate client's business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Analyzed the user experience with various workflows in the "My Account" feature in terms of number of clicks required to perform a task e.g. upload photos.
• Developed the FRS document for project by analyzing the feasibility of Business Requirement gathered from the committee.
• Facilitated Joint Requirements Planning (JRP) sessions between technical, business and regulatory teams to ensure that requirements were being met, and to resolve issues during the development phase.
• Interacted with users to Gather and define Business and Functional requirements for business component using Rational Requisite Pro.
• Involved in the creation of project Status Reports as well as requirement traceability matrix (RTM) for managing and tracing the requirements for referrals.
• Responsible for Requirements gathering, Scope Analysis, designing and reviewing Business Requirement Document (BRD).
• Conducted sessions for understanding business expectations and gathering requirements from various SMEs.
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Facilitated and participated in Joint Application Development (JAD) sessions for communicating and managing expectations with the business users and end users.
• Worked with the client architecture team in defining tools, processes and technologies to be leveraged on the data warehouse.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.
• Performed impact analysis by identifying the functional business areas and supporting information technology.
• Investigating and resolving data issues across platforms and applications, including discrepancies of definition, format and function.
• Converted User Requirements into Business Requirements, and segregated them into High Level and Low Level business requirements.
• Participated in various sessions to define the solution approaches, identifying assumptions, constraints, risk and issues.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Identified and prioritized the most accessed and least user friendly workflows in the feature.
• Developed functional specifications and configured CRM to meet requirements.
• Analyzed and prioritized requirements and used them to outline timeline for completion of goals.
• Understood and created the process workflow documents.
• Identified the data requirements and was also involved in data mapping and developing good test data.