SUMMARY:

• Certified Product Owner, Certified Scrum Master professional with Master’s degree and around 7 years of full time client facing experience, actively seeking opportunities in Product Ownership/Business Analysis roles.
• Experience includes Product Ownership, Business Analysis, Management Consulting, Business Development (Presales), IT Project Management and Vendor Management.
• A thorough understanding of complete Software Development Life Cycle (SDLC) and experienced working on projects that followed Waterfall, RUP, AGILE and SCRUM methodologies.
• Worked on multiple end - end projects individually, in group and completed projects on time and within budget.
• Hands on experience working on various B2B, B2B, B2B2C products that included web, mobile and cloud based application.
• Worked on various internal products, consumer facing products, migration projects, maintenance projects, products/projects from scratch and that were in progress.
• Experienced in all the product ownership activities including defining Product Vision, managing Product Roadmap, building Product Backlog, creating Epics, writing User Stories, Grooming, conducting Retrospective etc.
• Proficient in all phases of Requirement Management including requirements gathering, analyzing requirements, requirements traceability etc.
• Prepared various artifacts including Business Requirement Documents (BRD), Functional Requirement Document (FRD), Product Requirements Document (PRD), Requirements Traceability Matrix (RTM), Standard Operating Procedures (SOP) and User Manuals.
• Expertise in preparing graphical depictions of requirements like use cases, sequence diagrams, activity diagrams, business process flow diagrams, prototypes, wireframes and UI blueprints.
• Been a key person to liaise with various business groups in the organization to facilitate cross-functional implementation of new or improved business process.
• Proficient in Business Consulting, Pre-Sales activities and worked on Request for Proposals (RFP’s), Point of View Presentations, Account Plan documents and Business Case documents.
• Conducting GAP analysis, SWOT analysis, Market Research, Stakeholder Analysis & Cost Benefit analysis.
• Experienced in writing SQL queries for generating various reports and analyzing them as needed.
• Experienced in testing activities including Manual Testing, Functional Testing, Regression Testing, change and Defect Management, End User testing and User Acceptance Testing (UAT).

TECHNICAL SKILLS:

Languages: C, C++, JAVA, UML, XML, SQL, .Net, PHP

Business Tools: MS Visio, MS Project, MS Office Suite, SharePoint, Planview

Methodologies: SDLC, Agile, RUP, SCRUM, STLC, ITIL, Kaizen

Other Tools (Testing, BPM, Agile): Quality Center, Track-It, Bugzilla, JIRA, Mantis, Metastorm, Confluence

Prototyping Tools: FireWorks, Axure, SnagIt

Non Technical Skills: User Training, Agile Mentoring, Resolving User Conflicts, Negotiation

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Product Owner/Sr. Business Analyst

Responsibilities:

• Currently working as a Product Owner for “CDK Credit”, one of the major B2B in-market revenue generating products.
• CDK Credit is suite of Credit processing tools (Credit Application, Credit Checks, Compliance, Contract Validation) that helps in seamless data transfer between dealerships and lenders that makes entire credit process faster and more accurate.
• Work with internal, external stakeholders to develop Product Roadmap based on the product’s vision, strategy and priority
• Responsible gather requirements and respectively create epics, User Stories, providing description, acceptance criteria and maintain the Product Backlog on daily basis including the product change requests.
• Identify various test scenarios and test cases and embed them to the user stories.
• Responsible in prioritizing the backlog items, participate in rituals including daily scrum meetings, sprint planning meetings, sprint review sessions, grooming sessions, retrospective meetings and Meta scrum meetings.
• Provide clarification to the team at all times, define the velocity with help of Scrum Master, define the sprint goal at beginning of each sprint.
• Responsible in documenting details that are necessary for user story grooming, preparing necessary presentations for internal and external review sessions and prepare Product Requirements Documents (PRD) on need basis.
• Work with stakeholders for performing the User Acceptance Testing and getting an approval on features implemented.
• Give demos to various stakeholders at end of each sprint and at various other occasions.
• Participate in tracking the sprint progress, monitoring the sprint burndown and coach the team for improvements as and when needed.
• Involved in functional testing and black box testing of the user stories as and when necessary as part story closure.
• Subject Mater Expert for Contract Validation, Credit Application and Credit Compliance modules.
• Provided assistance to the other B2B, B2C integration products by collaboration with respective Product Owners and Scrum Masters.
• Provide assistance to UI team for preparing wireframes/blueprints, customer support team to diagnosis/research on the issues reported by various vendors/customers.
• As a Certified Scrum Master, I also own the responsibility to work with various managers to coach the newly on-boarded associates on the Agile/SCRUM basics and provide assistance to associates taking up Scrum Master roles.
• Act as the on-boarding representative for CDK Global entity and conduct monthly workshops for the new associates to assist them with domain, Front Office product knowledge.

Business Analyst Consultant

Responsibilities:

• Worked on Business Development, Presale activities in Healthcare, Information-Media and Education-Entertainment (IME) industries.
• Responsible working on Request for Proposals (RFP) and their responses by closely interacting with senior management.
• Experienced working on research activities at industry, project level and worked on various business cases, Point of View (POV), Account Plans and SWOT analysis.
• Experienced working with architects to provide the functional scope and functional architecture to respond the RFP’s.
• Worked on various client presentations and project bidding activities.
• Experienced working on resource onboarding activities including recruitment, providing induction and training at onsite locations.
• Experienced working as Subject Matter Expert (SME) and providing training as necessary.
• Experienced working on vendor management.

Business Analyst / Product Owner

Responsibilities:

• Worked as a Business Analyst / Product Owner to support the client in preparing the roadmap to enhance their assessment products.
• Worked with Business SMEs to gathering the requirements, translate them to User stories and updated the Product Requirements Document (PRD) / Backlog.
• Performed gap analysis by studying the As-IS and To-Be models of the products and suggested the required enhancements.
• Conducted data warehouse data analysis and made sure the data elements are aligned to the Common Education Data Standards (CEDS).
• Prepared data flow diagrams, process flow diagrams and use case diagrams and documenting them, and tracing them to the respective user stories.
• Worked closely with technical teams for designing the data model aligned to the CEDS standards and supporting them in understanding the requirements/user stories.
• Participated in the System Integration Testing (SIT) and User Acceptance Testing (UAT) at various levels of the development process.
• Performed the functional testing and supported testing team for developing test cases and test scripts.

Business Analyst / Product Owner

Responsibilities:

• Involved in all phases of the product life cycle using AGILE process and prepared various artifacts required.
• Defined the scope and implemented business rules on various Medicare Supplemental New Business (Enrollment), Policy Holder Services (Reporting, Claims, Commissions) modules.
• Conducted and led JAD sessions to gather business requirements, business rules, determine system impacts and worked on the product roadmap, converting requirements to User Stories and prepared the product backlog.
• Closely worked with the external Product Owner, internal stakeholders to review the roadmap to prioritize the backlog.
• Involved in vendor management and worked with various vendors/distributors to gather their requirements (IT & business) for reporting development, portal enhancements and additional IT or Business needs.
• Worked as a Product Manager and Business Analyst with third party vendors (DestinationRx, iPipeline, XEROX) to develop eApplication for our agent facing website and provided continuous support for all business and IT needs.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps, future requirements and tied them to the epics/the respective User Stories.
• Involved in data analysis activities by consuming data from data warehouse and worked on various kinds of reporting requirements.
• Responsible to test all the requirements/user Stories in each sprint (New Business Testing, Policy Holder Services testing, Data Extracts Testing etc) and report the defects to developers, added to the backlog and track the fixing of the defects.
• Worked with SQL queries for generating PHS (enrollment status, premium paid, commission) reports for testing in dev, QA and production environments.
• Coordinating and developing QA activities by defining Functional Test Cases, documenting and executing the test cases.

IT Business Analyst/IT Project Manager

Responsibilities:

• Involved in developing the project plan, project scope and involved in budget planning of the project.
• Responsible for various deliverable throughout the project life cycle. (SDLC) using Waterfall Methodology.
• Actively participated in preparing the Project level Solution Summary Document (SSD), Project Requirement Document (PRD), Business Requirements Document (BRD) and Requirements Specification Documents (RSD).
• Worked on GAP analysis, Stakeholder analysis for one of the critical project (Scalability Project) and gathering the As-Is and To-Be metrics/measurements for range of application on the new PBM.
• Organized number of JAD sessions with IT and Business for requirements gathering, analysis and design of the project.
• Responsible for preparing the Requirements Specifications Document that included the As-Is & To-Be process flows, Present & future Business Rules, Future Business Requirements, SLA and Use Case Models.
• Responsible for the various level sign off process for the RSD prepared.
• Responsible to make sure to deliver the project deliverables by not deviating the scope, schedule, cost and quality.
• Responsible in managing the project team and communicating with various departments status, risks and worked on clearing the roadblocks.
• Involved in the functional testing, manually testing and User Acceptance Test (UAT).

Business Analyst

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) using Waterfall, AGILE process and was actively involved in SCRUM stand-ups, Agile Planning and Retrospective meetings.
• Extensively involved in GAP Analysis, System Analysis, Business Process Reengineering, Business Process improvement, Feasibility Studies, Risk Analysis, identified gaps and impacts to different groups and systems.
• Researched and documented As-Is processes, defined To-Be processes along with the Business process flows.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the project.
• Responsible for creating BRD, FRD, writing test cases and Test Plans for testing and maintaining them on SharePoint.
• Prepared Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Process Flow Diagrams and creation of technical design (UI screen) using Microsoft Visio to visually represent the business requirements.
• Worked with specialists (SME) from various departments to produce goal and target specifications and was responsible to solve any conflicts that arise and minimise potential risks.
• Worked on sales, dealer reports using SQL to analyse sales of the cabinets on region, product and vendor aspects.
• Developed prototypes and wireframes and included in the design document.
• Written Standard Operating Procedures for the various processes based upon the future state of the project.
• Involved in functional testing, manually testing, User Acceptance Testing (UAT) and end user testing.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools and tracking tools like Track-IT, QC.

Business Analyst

Responsibilities:

• Used Agile SCRUM and Rational Unified Process (RUP) methodology for Software Development process.
• Involved in gathering Requirement Gathering by scheduling meeting with the stakeholders and converting them to user stories.
• Active role in preparing the Project Backlog and Product Requirements Document (PRD).
• Involved in sprint planning, daily stand ups and coordinated with all the stakeholders to clear the impediments when necessary.
• Responsible in assigning the tasks based out of the sprint planning to the developers and coordinating on the completion of the tasks in timely manner.
• Responsible for tracking the different stages of the development and make sure that the task is completed as targeted.
• Coordinating between the stakeholders, developers, Product Manager and the testing department.
• Responsible in managing the offshore team on projects small tasks, ad-hock CRs and production defects.
• Created Prototype and Storyboards to illustrate Service Excellence Web pages and its usage.
• Prepared Use Case, Design Documents, blueprints, wireframes, training documents and presentations as and when necessary
• Involved in Functional Testing, Manual Testing, User Acceptance Testing (UAT) and end user testing.

IT Analyst

Responsibilities:

• Worked as a junior developer and Business Analyst on an in-house tool and developing the SharePoint web Pages (Out of the Box).
• Gathering the business requirements and worked on Product Requirement Documentation (PRD).
• Responsible to maintain and generate various reports using SQL.
• Involved in the manual testing and responsible to maintain the defects list and tracking them.