SUMMARY:

• Certified Scrum Master (CSM) and results - focused Business Analyst professional with more than 7+ years' experience in IT industry (Finance/Banking, Health care, Insurance, Retail, eCommerce).
• Excellent experience in Healthcare, Medicare, Medicaid, HIPPA EDI Claims.
• Proficient in Anti Money Laundering (AML), Bank Secrecy Act (BSA), Comprehensive Capital Analysis and Review (CCAR), AML-KYC, BASEL II and III, and Dodd-Frank Act.
• In-depth knowledge of NICE Actimize Suite.
• Strong understanding of financial valuation concepts and various capital market instruments and processes including Equities, Fixed Income, Foreign Exchange, Derivative (OTC) & Back-Office operations and a experience in Black Rock Alladin, Bloomberg, Reuters.
• Well versed with Investment banking (Equity trading, Future's market, Forex market).
• Experience in CCAR - Credit, Operational and Market Risk and FR Y 14 M/Q/A reporting.
• Strong knowledge in Insurance Industry like Underwriting, Billing and claims in Non-Life Insurance, Property and Casualty, Auto and Personal Insurance.
• Knowledge of the CAN-SPAM Act and working experience on Email-Marketing projects.
• Experience with Kanban agile approaches and knowledge of other approaches like XP, FDD, Crystal.
• Knowledge of widely successful Agile techniques: User Stories, ATDD, TDD,BDD, Continuous Integration, Continuous Testing, Pairing.
• Good experience in working with Direct Clients, Project teams, Senior Management and Managing Onsite-Offshore model.
• Extensive experience in SDLC process for both waterfall and agile methodology development and implementation.
• Experience executing within the Scaled Agile Framework (SAFe).
• Experience with the Atlassian JIRA and Confluence.
• Experience in Coaching multiple teams including onshore/offshore model.
• Specialized in overcoming organizational challenges of transitioning to Agile methodology from traditional project management and development.
• Expertise in utilizing project management methods, standards, project integration as well as the coordination of all internal and external resources required to complete assigned projects.
• Strong analytic and decision-making abilities.
• Extensive experience in managing Business analyst, Development team, QA team of on-shore and off-shore teams, including hiring, mentoring, and performance appraisals and co-ordinating with Product owner and QA Director to understand the vision of the project and communicating to the team in effective ways.
• Extensive experience in documenting Business Requirements (BRD), Use Case, Functional and Non-Functional requirements (FRD), Systems Design Specifications, Systems Requirements Specifications (SRS).
• Experienced in conducting and facilitating Joint Application Development (JAD) and Work Sessions, Interviews and client meetings, to gather requirements by inviting all the Content Owners, Editorial team, developers, and testers with the prepared JAD AGENDA and noted down Meeting Minutes.
• Experience in Creating User Stories, Regression and User Acceptance Testing (UAT) and conceptual modeling to demonstrate Nonfunctional and functional requirements.
• Excellent in performing Gap Analysis to check the compatibility of the existing system infrastructure with new Business Requirements, Cost Benefit Analysis (CBA), SWOT analysis, forecasting and traceability matrix (KPI).
• Significant experience in preparing graphical depictions of Use Cases including State Diagrams, Activity Diagrams, Sequence Diagrams, including Business Workflows/process analysis using Unified Modeling Language (UML) Methodologies using MS Visio.
• Performed Impact Analysis, Feasibility Study, and Return on Investment (ROI); Developed project plan and drive project milestones.
• Good understanding in analysing financial direction for the projects to manage the development of budgets, controls and measurements to monitor project progress.
• Identifies potential risks within the project, proactively manages issues.
• Proficient in area of change management and its implementation throughout the course of the project.
• Experience in consulting with business clients, creating Tableau dashboard reports, collaborating with developer teams, using data visualization tools, and using the Tableau platform to create business intelligence visualizations.
• Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.
• Proficient in writing SQL queries to perform data driven tests and involved in front-end and back-end testing. Developed SQL queries in SQL Server & Oracle databases to conduct DB testing.
• Experienced in multiple environments include web, client/server, mainframe, JAVA and .NET applications.
• Self-starter, Team player, Goal oriented, Eye to detail, quick learner, Innovative.
• Excellent written, verbal, presentation, and documentation skills with the ability to interact with all levels of stakeholders

TECHNICAL SKILLS:

Scrum Master Skills: Stakeholder Management, Conflict Resolution Kanban,FDD, XP,TDD,ATDD, BDD,Crystal ALM/ JIRA/ TFS Budgets Removing Impediment, Facilitating Meetings, Project Planning, Resource Management, Team building Iteration/Sprint Planning Meetings, Risk Mitigation, Continuous Integration, Servant Leadership, Collaboration

Business Analysis Skills: Scope Initiation, Business Proposals, Requirements Definition, Problem Resolution, Structured Walkthrough, Workflow Analysis, Gap Analysis, Design Review, Business Process Management, Product Management, Business Impact and Risk Analysis, Gate Review, Confirmations, Post-Implementation Review, Defect Management, Data Analysis, Data Reconciliation, Data Governance and Data Management.

Project Management Skills: Change Management, Client Relationship building, Risk Management, Strategic Planning and Reporting, Technical Writing, Budget Planning & Cost control, Vendor Management, Strategic Change Management, Onsite-Offshore Management, Virtual team Management.

Testing Tools (QA): HP ALM, HP Quality Center/Test Director, HP Performance Center/Load Runner

Business Process Modeling: UML/ Use Case Diagrams, Class Diagrams, Object Diagrams, Package Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Communication Diagrams, Component Diagrams, Deployment Diagrams, Process Flow, ER Diagrams and Data Flow Diagrams (DFD)

Database: Oracle 11g, 10g, Oracle 9i, Oracle 8i

Languages: SQL, PL/SQL, UML, C# ASP.Net

Operating Systems: MS-Windows, UNIX

MS Office: Word, Excel, Outlook, PowerPoint, Visio, Project

Methodologies: Project Life Cycle (PLC), Agile Project Management (SCRUM), Release Management, Change Management, Systems Development Life Cycle (SDLC), IBM Rational Unified Process (RUP), Prototyping, Test Methodologies (Equivalence partitioning, Boundary value analysis and error guessing)

Collaboration Tools: Microsoft Live meeting, WebEx Products, SharePoint

Other Tools: Tableau, Informatica, MS BI (SSIS, SSAS, SSRS), Guidewire 6.0, Actimize (AML), Axiom SL, Axure, JIRA, IBM Rational Rose, Smart Draw 2008

PROFESSIONAL EXPERIENCE:

Confidential,New York, NY

Scrum Master/Sr. Business Analyst

• Use AML tool Actimize to generate reports through collecting data from various databases to automate the whole process of CTR, transaction monitoring.
• Create High Level Design Document, Test Plan & Test Case Document, UAT testing and Release Plan.
• Conduct full analysis/Investigations on all types of accounts from Low to High Risk countries/clients for client data like Retail and Institutional Clients during the client onboarding.
• Use Fraud/AML internal Procedures & Processes and worked on Fraud cases by mainly focusing on transactions occurring in various lines of Business and flowing through (Web, Paper, Phone/IVR, Mobile, Email, and In-Person/Local Office) channels.
• Perform data analysis using Fraud detection techniques for various Fraud and AML Scenarios flowing through "The W repository" and other to track the SAR's and to make sure we have no GAPS in terms of tracking suspicious transactions.
• Worked on a centralized investments market/reference data warehouse to align data from multiple sources (internal/external).
• Lead KYC Doc review during Client onboarding. Understand risk factors.
• Monitoring and scenario analysis of payment sources/channels and wire transfers.
• Analyze the existing Fraud detection rules that are documented in Actimize - Policy Manager
• SAM Profiling models for transactions. Stand alone and Unusual behavior analysis.
• Prepare the report publishing frequencies and the media in which it shall be published (SharePoint), also prepare the document for filing frequency and filing format of the SARs, CTRs to the regulatory agencies and internal systems which adhere to AML principles and procedures.
• Study the existing KYC/CIP system and prepared the test data for the CDD/EDD based on the inputs.
• Help prepare for CCAR reporting schedules (ex. FRY 14A/Q/M & 9C).
• Prepare FRDs that help drive the design of the infrastructure necessary for the organization to meet new CCAR reporting requirements.
• Participate in configuration of IHC Reporting System and other in-house reporting software /systems.
• Help with the remediation and mapping of data going into reporting systems.
• Conduct data verification on reporting data warehouse.
• Design and implement basic SQL JOIN queries for QA testing and validate reports generated in Axiom.
• Extensively involved in Data Governance process. Assisted in data grouping and defined relationship among the different tables.
• Conduct GAP analysis to determine difference in the workflow of clearing eligible credit and interest rate derivatives and their bilateral counterparts to determine the impact to downstream systems.
• Co-ordinate with Business, IT and Operations to author Detailed Business Requirement to automate OTC Derivative Life Cycle Management for Clearing Eligible OTC Interest Rate and OTC Credit derivatives.
• Create Data mapping document and logic to convert FpML message to Summit XML to automate Trade Capture.
• Write business requirements to create static (reference data) of underlying credit entities like RED ID's and ISIN with maturity and version details to automate the trade processing. The reference data is captured from Markit API platform.
• Create the link between across clearing houses like CME, ICE and LCH via Markitwire and Markit Trade Manager to allow for automated trade matching and confirmations.
• Measure and monitor progress of all projects in the portfolio ensuring that risks and issues are managed and that project are delivered on time, within budget and that they meet or exceeds stakeholder's expectations.
• Responsible for Identifying and managing dependencies with other internal and external teams and ensure cross-team/ third-party vendors coordination.
• Develop project plans based on specifications provided by the Portfolio Management staff and manages effective execution of the initiatives.
• Participates in identifying project costs, resource allocation, project schedule changes and issue escalation.
• Provide timely and concise communications to functional leadership regarding project status and pending issues; analyzes processes and makes recommendations for optimizing resources and product delivery.
• Facilitated scrum ceremonies: Sprint planning meeting, daily stand-ups, Product backlog grooming meeting, Sprint Reviews/Demo, Retrospectives, Release planning, and Production implementation meetings.
• Facilitate PI (Program Increment) and sprint planning processes, as well as all other scrum ceremonies, and empower team commitment to PI and sprint delivery.
• Monitor and track PI milestones, and facilitate mitigation of issues and risks.

Confidential,Bloomfield,CT

Business Analyst (SCRUM)

• Prepared complete clinical screening list for male, female and minor patient's diseases by conducting surveys with other stakeholders, document the complete gained requirement along with product team.
• Solely responsible for creating complex drug Inventory flow requirements with ICD10 codes and have successfully implemented in the running project.
• Gained excellent understanding on EDI transactions like EDI 837,835,270,271 and hence facilitated EDI teams who validate Claim Process according to HIPAA compliance.
• Facilitated team for better creativity and tried to improve the efficiency of the development team by introducing TDD, Continuous Integration techniques.
• Responsible for managing the scrum process with the coordination of scrum team in Agile methodology.
• Responsible to remove the impediments for the scrum team.
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
• Helped product owner to make the product backlogs in good shape and make them ready for the next sprint.
• Conducted retrospective meetings; Organized and facilitated the sprint planning meeting; Shielded the team from distractions so focus can remain on delivery.
• Worked with product owner to manage change requests to ensure there is no disruption to current deliverables.
• Served as a senior team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices.
• Fostered speed, innovation and encouraged continuous improvement.
• Provided high-touch and hands-on team guidance, support, and coaching in close co-operation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace.

Confidential,Menomonee Falls,WI

Business Analyst/Data Analyst

• Created Relational and dimensional models using ERWIN Data Modeler.
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Assisted in the design and support of ETL jobs and SSIS packages.
• Documented Risks, Issues, and Dependencies as required weekly and send communication via email with the necessary updates.
• Gathered, analyzed and defined business rules used in report requirement documents.
• Conducted JAD sessions and user interviews at both in-house and client locations, gathering and analyzing requirements using Rationale tools.
• Authored complex stored procedures used in ad-hoc and subscription based SSRS reports.
• Designed, deployed and maintained SSRS reports.
• Modified SSAS Cubes by adding new Dimensions, Levels, Categories and Measures such as Sales, Inventory etc.
• Contributed to requirements gathering to define business needs for defining model data sets need.
• Developed dashboards using Tableau Desktop and published it to Tableau Server to meet business reqs.
• Used advance features of Tableau to link data from different connections together to a single dashboard and to filter data in multiple views at once.
• Improved performance of tableau dashboards and maintained high level of data integrity.
• Created executive level Tableau dashboard for all application defects across the business.
• Developed different KPI using parameters and calculated key figures.
• Incorporated multiple data sources to develop a dashboard.
• Gathered business requirement for content management, user management and segmentation to help keep the sales flowing on ATG Ecommerce.
• Documented and analyzed business requirement to create a multiple payment types such as Credit Card, and Pay Pal.
• Created document to manage user profiles and to create organizations and roles using ATG Business Control Center.
• Conducted competitive analysis of Kohl's competitor's websites and worked with the business to identify areas for enhancements.
• Created Wireframes using MS Visio/Axure and conducted wireframe walkthroughs with users and Managers to get a sign off.
• Documented detailed requirements for end to end ecommerce website including Homepage, Category page, Subcategory pages, Search Results page, Product Details Page, Shopping Cart page, Shipping Page, Payments page, Order Review and Confirmation pages and post order processing.
• Maintained system documentation and updated training/onboarding materials.
• Created document to develop SEO strategies, to implement and monitor campaigns.
• Maintained SEO guidelines and integrity on customer website.
• Created document for web analytics implementation, tagging and testing.
• Used Responsys to manage marketing campaigns across digital channels like Social Media, Email and Mobile device.
• Increased website traffic 36% by implementing successful Google AdWords campaign.
• Implemented a Facebook ad that created 26% conversions in one month.
• Overhauled consumer customer site registration processes and functionality, bringing site into compliance with CAN-SPAM regulations and current industry best practices.
• Coordinated with Business Units, Creative, Legal, Engineering, Sales, QA, Production and Marketing teams to adhere to established milestones for CAN-SPAM email deployments, smaller business unit ramp-ups and third party sponsored email campaigns.
• Increased newsletter subscriptions from to more than 10,000 by developing Email Marketing System.

Confidential

Business Analyst/Data Analyst

• Gathered business Requirements using various Elicitation Techniques such as Interviews, Brain storming sessions, JAD Sessions with Focus Groups and more for Claim Database Upgrade to Guidewire Insurance Suite.
• Created various UML diagrams such as Use Cases Diagrams, Process Flow Diagrams, Sequence Diagrams and Activity Diagrams to describe the new process using MS Visio and Axure for the new Guidewire Suite.
• Utilized the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters, Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams.
• Facilitated and conducted the Sprint Planning, Sprint review, Sprint Retrospective, Daily Scrum Standup Meeting and the Backlog Grooming meetings as a scrum master.
• Calculated the Capacity and Velocity of the team; developed and analyzed the Sprint Burn Down chart and Product Burn Down Chart in order to track sprint progress, this was later utilized to forecast the team's future sprints.
• Used JIRA to track the requirements; Rational Requisite pro to create the Requirements traceability Matrix (RTM); Created RAM (responsibility assignment matrix) / RACI (Responsible, Accountable, Consulted and Informed) Matrix and assessed business risks.
• Used Mockup screens and screen shots to convey the look and feel of GUI screens to developers.
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Activity Diagrams, Sequence Diagrams to make visual representation of the gathered requirements.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans, Test Scenarios and Test Cases for ClaimCenter Module using Guidewire.
• Extensively used SQL for data Queries, data analysis, data verification and validation.
• Developed the training schedules, user manuals and trained the end users for using Guidewire Insurance Suite.

Confidential

Jr. Business Analyst

• Participated in daily stand up meetings to get live updates from the team, assisting the Senior Business Analyst and Project Manager actively update the project status, detect risks at early stage and take corrective / preventive actions.
• Recognized for Business analyst efforts for successfully delivering one the very crucial projects on the Mobile banking roadmap due to nature of the product as well as its revenue generating capability.
• Conducted JAD sessions, user interviews, and detailed research and requirement meetings to gather requirements and fetch details for Business Requirements document (BRD).
• Created precise High level Use Cases (UC) to detailed UC documents to be used throughout the project.
• Prepared business process models and created As-is To-be flows (Gap Analysis) to represent the current and future capabilities of the product.
• Maintained requirements repository in JIRA to ensure bi-directional requirements traceability and long-term, organizational reuse.
• Assured delivery of number of documents in a timely and efficient manner. (BRD, Wireframes, Style Guide, Copy document, Technical flow diagram etc.)
• Worked with Compliance, Fraud, Risk and Security teams to ensure their concerns and requirements were covered.
• Authored project change request (PCR) documents, and drove PCR from analysis to development.
• Created Traceability Matrix to map all requirements and ensure minimal gaps.
• Worked directly with the Project Manager to manage project scope and handle scope changes, scope creep, process change etc. and create/update required documents for proper communication to all impacted teams.
• Managed change control logs and version control for the documents to provide the ease of understanding and finding the correct documents.
• Worked with Information Architects (IA) and other representatives from the User Experience (UX) team and assisted them design wireframes, mock ups, mobile app prototypes and process flows using Axure.
• Hands on testing, troubleshooting and configuring various types of handsets and different operating systems such as RIM, Android, iOS, Windows.