SUMMARY:

• Stern without being rude, polite without being a pushover defines me perfectly. I am a diligent, detail and result oriented facilitator between Business and Information Technology with 9 years of Full Time and 3 years of Part time experience in the field of business analysis, customer requirements analysis, process mapping, enterprise analysis, project coordination, project management, planning, mentoring, vendor assessment. Exposed to diverse business processes in Pharmaceutical, Healthcare - Major Medical and Ancillary Health Insurance and Education sectors. Proactive team player with a positive attitude combined with excellent verbal, written and interpersonal skills and leadership qualities. I am also an avid blogger with 25K+ visitors and over 60K page views since the inception of my blog in June 2013. I am self-starter and a quick learner with a proven track record to work on complex projects with minimal supervision.
• Expertise in eliciting Business Requirements, User Requirements and Solution Requirements (functional and non-functional).
• Expertise in Swimlanes, Process Flow diagrams as well as UML activity diagrams and Use Case diagrams.
• Strong working knowledge of Waterfall (and an understanding of Agile) Software Development Life Cycles (SDLC).
• Experience with Enterprise Analysis (Need, Gaps, Business Case and Solution Scope).
• Ability to leverage technical skills to recommend solutions to diverse business problems.
• Expertise in writing Use Cases and Test cases, Workflows and RTMs.
• Expertise in drafting Current State/Future State architecture diagrams.
• Experienced in drafting FMEA (Failure Mode Effect Analysis), a six sigma deliverable for estimation of where and how a solution can fail.
• Experience drafting BRIM (Business Requirements Impact Matrix), a deliverable that helps to trace if the business need is being met by the requirements being captured.
• Experienced in writing PA (Planning Approximation) Estimates and Project Change Requests.
• Experienced in documenting SIPOCs (Supplier, Input, Process, Output, Customer).
• Experience with Vendor Assessment.
• Extensive experience in conducting GAP analysis and Contingency planning.
• Experience supervising and managing User Acceptance Testing (UAT).
• Experience working with cross functional teams and coordinating among and across the teams
• Recognized for excellent communication and people skills, project co-ordination skills, and the ability to successfully influence and drive consensus across cross-functional teams.
• Hands on experience with Rational Requirements Composer and Rational Requisite Pro.
• Ability to work on multiple projects and address multiple issues simultaneously with minimal supervision.
• Experience with Rally and TFS (Team Foundation Server) and an understanding of HPSM.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/Lead Business Analyst

• Working across multiple projects defining complex information systems solutions to address business needs.
• Formulating and defining systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Providing comprehensive consultation to business unit and IT management at the highest functional level on all phases of the project development cycle.
• Analyzing business and user needs and translating into proper business requirements documentation.
• Consulting with client management on approaches to address business needs or opportunities.
• Acting as an expert functional resource to client and development management and staff in all phases of the development and implementation process.
• Accountable for the effectiveness, quality and timeliness of project design decisions and how easily these designs can be implemented.
• Acting as a consultant in the business implications of the application of the solution across projects and functional areas.
• Acting as a business liaison and advocate.
• Business requirement discovery, definition, and documentation.
• Solution development status oversight.
• Scope management.
• Expectation management.
• Mentoring and leading new Business Analysts.

Confidential, GA

Business Systems Analyst

• Elicited requirements for United Healthcare for Producer Appointments, Commissions, Billing, Group Setup, Enrollment, Products and Life Event Changes.
• Identified gaps in the system and functionality.
• Identified UHC’s business rules.
• Performed state variation analysis for variances in group and enrollment applications for the 16 UHC states that are in scope for this integration.
• Drafted process flows for major medical carriers for Group and Individual market segments.
• Created test strategy and test scenarios.
• Created traceability matrix for tracing business requirements to business rules and test scenarios.
• Gathered requirements and created process flows for Humana/GoHealth Individual market segment integration.
• Documented business requirements for ‘Agent Contract in SABA’.
• Documented Reporting requirements (business, technical and design) for Producer and Hierarchy dashboards and reports.

Confidential, NJ

Track Lead/Project Manager

• Analyzed the impacted applications.
• Obtained Planning Approximations from all the impacted teams.
• Documented Change Request to secure funding for the project.
• Determined high level project plan for the exception release.
• Worked with Legal and Communications teams to finalize SOW, Terms and Conditions and disclaimers.
• Facilitated sessions with vendor.
• Worked with the Business Analysts and Project Managers of each of the impacted applications.
• Worked with Manage File Transfer (MFT) team to establish URLs, ports and credentials for secure file transfer between ACI and Horizon.
• Established files’ frequency, naming convention and transmission times.
• Analyzed the report requirements.
• Worked with Horizon’s and ACI’s IVR teams to finalize the IVR script that will be played back to the members.
• Worked with the vendor and Horizon’s security team to obtain the 3rd party Risk Assessment
• Tracked and monitored project progress, risks and issues.
• Successfully led ‘day 0’ functionality implementation.
• Trained business users.

Lead Business Analyst

Confidential

• Facilitated PBA deliverables’ sessions with EPMO.
• Working closely with the project and program managers to define the deliverables on a regular basis.
• Was accountable for the documentation and delivery of five BRDs pertaining to the Confidential domain of the program.
• Successfully delivered FMEA, RTM, Future State Process Maps, SIPOCs, UAT Plan, Operations Support Plan and Business Requirements Impact Matrix.
• Mentored new business analysts.
• Communicated requirements through structured walkthroughs.
• Obtained sign-off on requirements and all the other initiating phase deliverables.
• Performed Vendor assessment for Requirements Management Tool.
• Performed an extensive Enterprise Analysis.
• Coordinated with Billing and Enrollment domains for consistency and to address overlaps in requirements.
• Successfully cleared Opportunity Assessment Gate review with EPMO.
• Responsible for clearing the upcoming Initiating phase Gate Review.
• Successfully completed a Six-Sigma Yellow Belt pilot project.
• Loaded requirements into Rational Requisite Composer.
• Vetted business rules and passed them on to Prolifics team onsite for I-Log.

Business Systems Analyst

Confidential

• Facilitated Confidential working sessions for Gap Analysis, current state and future state sessions and gaps reconsiderations sessions.
• Participated in rigorous gap analysis sessions, identified impacts on upstream and downstream systems and delivered business and technical gaps document.
• Identified and documented the capability inventory which is proving to be a very powerful tool for the overall project.
• Mapped capability inventory to gaps and 90+ applications being impacted by this program.
• Co-authored the Architecture Reference Book, Legacy Remediation and Assumptions documents for the MB&A project.
• Acted as the primary point of contact from the BACOE (Business Analysis Center of Excellence) team.
• Contingency planning to accommodate the program based on Health Care Reform.
• Aligned Confidential release calendar to Horizon release calendar to synchronize the efforts and releases from both the teams.
• Documented current state SIPOCs and Process Maps.

Confidential, Chicago, IL

Business Systems Analyst

• Confidential of Illinois, also referred to as HCSC is a nonprofit health care coverage company. They had a system called Billing and Accounts Receivable System (BARS) which billed large customers, ASO/COST/MPP which are usually self-funded. ‘BARS’ was developed using COBOL/CICS, system’s functionality is based on group and section account structure with complex logic and data structures and it utilizes batch processing. This complex structure was increasing the processing time of information through the system. They needed an efficient and more flexible system with improved functionality to handle the increasing business needs.
• As a business analyst I was involved in requirements gathering and designing the UI for this new system and I also supported the testing team extensively by writing test scenarios and test scripts.

Confidential

Graduate Assistant

• Mentoring undergraduate students.
• Assisting the TA in conducting labs.
• Proctoring for the professors during exams.