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Business Analyst Resume



  • An industrious, self - motivated, practical and detail oriented team member with extensive focus on business process changes and improvements, along with pro-actively developing and maintaining technical business requirements documents
  • 3+ experience as Business Analyst with excellent understanding of various software development life cycle (SDLC) methodologies such as Waterfall, Agile, Hybrid Waterfall-Scrum framework, and processes with good domain knowledge in Health care, I.T and Ecommerce
  • Knowledge in US Healthcare Domain
  • Extensive knowledge of Medicaid, Medicare, Procedural and Diagnostic codes, Claims Process, Health information Exchange (HIE), Electronic Health Record (EHR), Electronic Medical Record (EMR) and Electronic Dental Record (EDR)
  • Hands-on in gathering requirements for HIPAA (Health Insurance Portability and Accountability Act) EDI (Electronic Data Interchange) Transactions 820, 834, 835, 837 (I, P and D), 270, 271, 276, 277, 278, 997 and 999 in various phases of implementation
  • Potential to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating, and coordinating with software developers, solution architects, and QA team
  • An accomplished liaison between Management, Development team and Business Users for gathering requirements and prioritizing them. Use Case diagrams, Sequence Diagrams, Activity Diagrams, and other UML diagrams using MS Visio
  • Possess strong knowledge in carrying out processes for Risk Analysis, Gap Analysis, Change Management, and knowledge of Object Oriented Analysis
  • Experienced in conducting AS-IS and TO-BE analysis, Impact analysis, Strength weakness opportunities and threats (SWOT), Cost benefit analysis, Root cause analysis(RCA), Requirement Traceability Matrix (RTM)
  • Ability to work cohesively with all Stakeholders to formulate Functional models and prototypes to meet stakeholder expectations, and Workflow optimization
  • Assisted Project Managers in preparing Project plans, the project schedules, milestone tracking, Work breakdown structure (WBS), Maintained RACI matrix to manage overall project risks and mitigation plans
  • Proficiency in Requirements Gathering by elicitation techniques such as Brain Storming, Document analysis, Observation, Prototyping, (JAD) Joint application development sessions, stakeholder analysis, Focus Groups, Interviews, and Survey/Questionnaire
  • Excellent communication, presentation, and Interpersonal skills
  • Extensive Expertise in creating various artifacts including Request for Proposal (RFP), Business Requirement Document(BRD), Software Requirement Specification(SRS), Functional Requirement Document(FRD), Test Plan, Test Scenarios, and Test cases as well as documenting project processes and procedures
  • Hands on various tools such as MS Office Suite, MS Visio, and MS Project Professional for planning, tracking, and managing projects
  • Used A/B testing or Split Testing to understand page value and promotional effectiveness
  • Managed requirements and tracked defects working with HP Application Lifecycle Management(HPALM) and HP Quality Center (HPQC) and well versed in conducting various types of testing including Smoke, Sanity, Regression, System, Integration and User Acceptance Testing (UAT) and documented performance reports
  • Cultivated experience in working with different web services such as HTML, WSDL, SOAP, UDDI, REST under various architectures such as Three-Tier Architecture and Service Oriented Architecture (SOA)
  • Experience in working with SME’s from various business areas to identify (key performance indicators) KPI’s and (service level agreements) SLA’s for the Website Performance, Customer Acquisition, Lead Conversion, Customer Retention, Search Engine Optimization, CLA (call to action), CLV (customer lifetime value) and fulfillment
  • Excellent communication, analytical and time management skills, with capability to handle new technologies and situations and an ability to lead, manage and work in challenging environments.
  • Proficient in creating UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams
  • Expertise in creating Data Models such as Conceptual data model and logical data model in the form of entities and relationships to capture the user requirements properly in the underlying database


Operating Systems: Windows 10, Unix, Linux (Red-Hat Enterprise Linux 6)

SD L C M et h odolo g ies: Waterfall, RUP, Agile Scrum, Waterfall-Scrum Hybrid

Bu sine s s S ki l ls: Change Management, Impact Analysis, and JAD sessions, SWOT Analysis

Project Management Tools: MS Project, MS Visio, MS SharePoint 2013,2010, 2007, JIRA, CA Agile, MS Office Suite

Te s t ing T ools: HP QC v10.0, HP ALM v11.5, QTP, SOAPUI

Databases: MS SQL Workbench, SQL Server, MS Access

Analysis and Repo r t ing T ools: Tableau Desktop, Crystal Reports, JMP Software, Excel

Lang uages: HTML, CSS, XML, SQL


Confidential, Farmington

Business Analyst


  • Liaise between business and technical personnel to ensure a mutual understanding of business processes and application details
  • Identified key stakeholders and business users of application and prepared RACI matrix to facilitate better communication
  • Used HP ALM (QC) to capture, document, track, manage and communicate the requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
  • Responsible for monthly e-commerce performance reporting and analyzing data to identify trends, uncover insights, and make recommendations to accelerate e-commerce growth
  • Responsible for Weekly review of KPIs with focus on solving out of stocks & pricing issues
  • Worked on SKU rationalization; made product assortment recommendations based on sales analysis, customer reviews, etc.
  • Worked closely with Sales and Marketing team members and outside consultant(s) to achieve key strategic initiatives
  • Participated in JAD sessions with stakeholders, end users, senior business analyst and SMEs to determine critical business processes and identified key functional requirements for system
  • Collected and analyzed client’s business requirements and processes also through other elicitation techniques like document analysis, face-to-face interviews, and brainstorming
  • Translated stakeholder requirements into different tangible deliverables such as business requirements document(BRD), functional requirements documents (FRD), and user interface requirements documents
  • Created work flowcharts, use case and activity diagrams using M.S Visio
  • Developed As-Is and To-Be business process models for better understanding of complex business processes by analyzing the current and future processes, and by gathering information from SME's
  • Created test cases and scenarios for functional, integration and user acceptance testing
  • Participated in weekly meetings with clients to document requirements and explored potential solutions


Junior Business Analyst


  • Supported the project manager in creating detailed project plans, project scoping and specifications documents, to clearly communicate the project roadmap and work breakdown structure, and planned System Taxonomy using use case and business rules analysis
  • Assisted in developing, scheduling, and tracking project timelines and in developing RACI charts
  • Gathered requirements from the business and technical end to develop the mainframe and the web portal backend
  • Worked on Health Care billing data, ICD-9, ICD-10 and HIPPA codes for marketing, identifying billing errors and fraud/abuse reviews
  • Developed BRD, FRD, Use Case diagrams, Activity/State diagrams and Wire Frame diagrams so that developers and other stakeholders can get deep insight into the business process
  • Documented and delivered functional specification document to the project team
  • Identified and documented Use cases and developed Use Case Diagrams using MS Visio
  • Designed and developed process flow diagrams, fishbone diagrams, and performed Business Process Modeling using MS Visio for better understanding of the business process
  • Worked extensively through Waterfall and AGILE development methodology by dividing the application into iterations
  • Performed various SQL operations to retrieve data, add database, and add tables
  • Integration and maintenance of Waterfall or Agile process; tailoring the processes for a specific development environment (Waterfall/Agile(scrum))
  • Extensively used HP ALM/ Quality Center for documenting, organizing and tracking requirements
  • Conducted UAT testing and User Training sessions along with developing the user training manuals, adequate experience in writing SQL queries to retrieve and test the data from databases
  • Gathered and analysed business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing proposal genera on system
  • Conducted multiple personal interviews, video conferences, workshops, JAD sessions, brainstorming, prototyping sessions with stakeholders spread across continents for requirements gathering
  • Developed Gantt chart to follow-up execution deadlines and RACIs Matrix for approver’s list. Maintained Risk Registers
  • Worked on Oracle/MySQL databases to understand the migration from legacy tool to new tool.
  • Elicited, gathered, analyzed, documented, and communicated requirements for logical data modeling in the system

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