PROFESSIONAL SUMMARY:

• 9+ years of experience in Business Analysis including 4+ years Project Management experience with Complex projects across Banking, Finance and PCI domain.
• Strong understanding on Federal Credit Union Act, Bank Secrecy Act, CASA, Check 21 Act, FACT Act, PCI (Payment Card Industry), NACHA, Equal Credit Opportunity Act, FCRA Act, and BASEL Acts.
• Extensive knowledge and experience in all phases of Software Development Life Cycle in creating and baselining the artifacts pertaining to each phase in collaboration with business and technical stakeholders.
• Knowledge and Practicality in Traditional, Agile Software Methodologies and frameworks including Waterfall, XP, Scrum, RUP and Waterfall - Scrum Hybrid Methodology.
• Skilled in performing SWOT Analysis, Gap Analysis, Root Cause Analysis, Cost Benefit Analysis and Business Process Reengineering to identify problem and make Business Decisions for improved Customer Value.
• Expertise in leading the elicitation and documentation of System Requirements and design solutions, process flows into software application.
• Expertise in creating requirement artifacts like Business Requirement Document, Functional Specification Document, Software Requirement Specification Document, Requirement Traceability Matrix by communicating and collaborating with stakeholders to analyze information needs.
• Experience in handling Change Request Management and documented the change for approval by performing both Business Impact/Technical Impact Analysis.
• Expert in creating UML diagrams like Use Case, Activity, Sequence Diagrams to represent system design and work flow.
• Expertise in Graphic User Interface Design (GUI), wireframes and UI mock-ups using different tools. Strong Knowledge on Cascading Style Sheets (CSS), Box Model in CSS, Bootstrap, LESS, SASS.
• Expertise on identifying various data sources, performing data profiling, data cleansing, data aggregation, creating Data mapping, data modelling techniques like Entity Relationship modelling, dimensional modelling, Star and Snow flake schema, data vault modelling, data validation in data integration, migration, ETL operations, data warehousing projects using Informatica idq, power center and workflow manager.
• Strong knowledge and working experience with various databases like MySQL, Oracle.
• Strong understanding of OLTP, OLAP, Data Marts, OLAP Cube, Conceptual modelling, logical modelling, ODS. Experience and good understanding of using DDL, DML, DRL languages in SQL to perform CRUD operations on database including joins, order by, group by, procedures and functions.
• Profound knowledge on 3-tier architecture, SOA, ESB, TCP, FTP, HTTP protocols web service API like SOAP, REST, configuring WSDL, WADL, Client side and server-side validation.
• Good understanding of Big Data concepts, practical experience with Hadoop ecosystem like data nodes, name nodes, Administration tools like Apache Zookeeper, Yarn, Ingestion tools like Apache Flume, and Apache Sqoop, Processing tools like, Apache HBase, and Apache Pig, Analysis tools like Apache Drill, and Apache Mahout.
• Expertise in preparing Test Plan, Test Scenarios, Test Documents, Test Scripts and defect logs; facilitating User Acceptance Testing (UAT), Regression testing, SMOKE testing and system integration testing (SIT).
• Experience as a Scrum Master, facilitating Daily Scrum meeting, Sprint Planning, Sprint retrospective, Sprint Review meeting. Worked in SAFe Framework, agile scrum environment and trained the team during transition from Waterfall to Agile by conducting workshops.
• Experience with various scrum Estimation techniques like Planning Poker, Bucket System, T-shirt Sizing and Prioritization techniques like Moscow, Kano, Walking Skeleton and Validated Learning. Experience with the process of splitting Epics into user stories with INVEST and Acceptance Criteria.
• Experience in handling requirements churn, establishing stretch goals, conducting backlog grooming meeting, skillful in negotiating with product owner. Created Sprint Burndown and Sprint Burnup Charts to track the teams progress and validated PSPIs using Definition-of-Done.
• Good Understanding of programming languages like Java, JavaScript, Angular JS and Basic Understanding of Node JS, Unit Testing concepts using Protractor, Jasmine, Karma. Knowledge on HTML5, CSS3 and Bootstrap for semantics and markups in webpages.

TECHNICAL SKILLS:

Business Skills: Business Process Analysis, Business Process Improvement, Use Case Modeling, BPMN, JAD Sessions, Risk Analysis, Requirements Workshops, GAP Analysis, SWOT Analysis, Document Analysis, Impact Analysis, Data Analysis.

SDLC Methodologies: Waterfall, Agile Scrum, Waterfall-Scrum Hybrid, SAFe, XP, Kanban

Documentation Tool: Microsoft Word, Microsoft Excel, Microsoft Project

Document Management and Workflow: Microsoft SharePoint 2010, 2013, Online, Infowise

Designing Tool: Short Point, Visio, Axure, Balsamiq Mockups, UX pin, Adobe Photoshop

Requirement Management: JIRA, HP ALM, Rally, Version One, TFS

ETL tools: Share Gate, Informatica Power Center, SQL Server Integration Services (SSIS)

Testing Tools: HP QC, HP QTP, Selenium, Load Runner

Databases: Microsoft SQL, Oracle, HBase, Amazon RedShift, S3

Big Data: Hadoop, Zookeeper, Apache Spark, Oozie, Mahout, Flume, Sqoop

Data Warehousing: ER Modeling, Dimension Modelling, Data Marts, OLTP, OLAP, Data Profiling, Data Mapping, Data Mining, Data Validation, Data Lake, Star schema, Snowflake Schema

Reporting Tools: Tableau, IBM Cogon s, SAS, OBIEE, Google Analytics

Languages: HTML5, Java, JavaScript, Angular JS, CSS, XML, JSON, SQL

Cloud Based Tools: Informatica cloud, Amazon Web Services, Office 365

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst and Project Analyst

Responsibilities:

• Gathered requirements and created User Stories with Acceptance Criteria following NCUA’s regulations, Federal Credit Union Act, Consumer Financial Protection Bureau’s Regulation E, Electronic Fund Transfer Act (EFTA), Truth in Lending Act (TILA) etc., and as required.
• Described and documented functions triggered and managed by Symitar core online banking processing system that are dependent on Ultra Branch Application.
• Created requirement, business, technical artifacts adhering to Water Fall Scrum Hybrid Software Development Process.
• Created Process flow diagrams of As-Is and To-Be Online Banking System using MS Visio.
• Organized and Facilitated Business (Executive level), Vendor (Microsoft, ShortPoint, Infowise, LinkFixer, ShareGate, Alogent/Jwala etc) and other Technical meetings.
• Used ShortPoint to build mockup for intranet pages simulating key aspects of the final product.
• Performed Data Analysis and Data cleaning to create the Migration inventory and Migrated the data using MS Excel and ShareGate.
• Elicited and documented Risk Scenarios for Alerts and Risk factors for each Alert with the SMEs.
• Worked with Programmers to validate test and validate the functionality of the SharePoint Online environment.
• Involved in documenting the request and response between API endpoints in the API artifact. Prepared business rules for the web service and assisted in drafting agreements for web methods in XML format.
• Documented various attributes of the RESTful web service such as methods of exposing, URIs and description of each method.
• Created and configured dash boards and report in Team Foundation Server after project transition to Scrum Methodology.
• Oversee the Project tasks, processed weekly schedule updates, identified variance and took corrective action and Prepared consolidated project status reporting for SharePoint Upgrade.
• Assured Quality Assurance of developed software by identifying Test Scenarios, creating Test Plans. Tested various modules by performing UAT, tracked defects by documenting them in JIRA and communicated with the team for resolving the defects.
• Coordinated and communicated with other Scrum Masters to relegate dependencies during the sprint. Tracked the progress of the project using JIRA and continuously monitoring scope creep and technical debt at all stages.
• Maintained and Managed all the deliverables, artifacts in SharePoint, Project Schedule and TimeLine in Project Web Application, issues in JIRA for Project Management.
• Coordinated and Facilitated all Scrum ceremonies like Sprint Planning, Daily Scrum Meeting, Sprint Review and Sprint Retrospective.
• Conducted Story writing sessions, Product Grooming sessions, Prioritizing sessions and Coached teams to write effective User stories using INVEST criteria, and tasks using SMART criteria, defined Acceptance criteria, and Definition of Done.
• Created Task Board to segregate to-do tasks, in progress tasks and done tasks. Tracked team progress daily through Standup Meeting towards sprint goal, identified and solved impediments, ensured transparency of artifacts created and to be created.
• Collaborated with the team to verify and validate the PSPI developed with the definition of done and acceptance criteria during sprint review meeting to calculate velocity and move the incomplete user stories back to product backlog.
• Conducted Sprint Retrospective by providing a comfortable environment to the team and carefully diagnosed the process followed during sprint cycle, discussed new ideas if any and resolved issues identified.

Experience: Waterfall Scrum Hybrid, One Note, MS Project, JIRA, Project Web App, Team Foundation Server, MS Visio, ShortPoint, ShareGate, Infowise, SharePoint 2010 and Online, SQL, HTML5, XML, CSS, JavaScript, RESTful API, AJAX, Selenium Testing

Confidential, Henrico, VA

Scrum Master/Business System Analyst

Responsibilities:

• Involved in Business process reengineering (BPR) by conducting Process modelling, SWOT analysis, Document analysis, and GAP analysis to analyze As-Is business process and the To-Be system.
• Conducted multiple Interviews, Brainstorming, Requirements Workshop and JAD sessions with business owners, development teams, SAS analysts, DB admins, financial analysts, and Subject matter experts to elicit requirements regarding scenarios, business rules, compliance & regulations, and reporting requirements.
• Created Business Requirements Document and System Requirements Specifications (SRS) for functional, non-functional, Data, and GUI requirements in coordination with the Product Owner, Development team and gained key requirements to support sustainability.
• Used UX Pin to create Software Wireframes, Prototypes, mockups simulating key aspects of the final product.
• Created modelling UML diagrams, flow charting process flows like BPMN using Lucid Chart, MS Visio.
• Used SharePoint as document storage collaboration platform for document management.
• Responsible for identifying data sources from omni channel touch points, internal systems, external systems, silos on legacy systems, third party systems, social media, clickstream for the Enterprise Data Hub (EDH) using Cloudera.
• Gathered requirements on the different frequencies of data ingest (Batch/streamed real-time/part- time) from Flume collectors to be loaded on HDFS using Apache Flume.
• Worked on querying data and creating on demand reports and involved in data validations and performed Sentiment Analysis for Social Media data Analysis & used Sqoop to transfer data from RDBMS to HDFS. Used SQL queries to build reports and data retrieval purposes.
• Created scenarios and iterations to be run using Impala (Hadoop service) to produce more precise insights.
• Elicited and wrote requirements for reporting on potential illicit activity that includes Know your customer (KYC), Customer Due Diligence (CDD), Currency Transaction Reporting (CTR), Suspicious Activity Report (SAR), watch-list filtering.
• Elicited requirements and assisted in the development of alerts-score based triage criterions, case packaging and the requirements for UI & report elements of the Investigation Manager module.
• Elicited and documented requirements for data optimization and packaged data management schema for the consumption of SAS Analytics engine.
• Responsible for creation of ER diagrams like Conceptual and Logical diagrams and Collaborated with database developer in developing physical diagram for Knowledge Center that stores Alerts.
• Elicited requirements for Business rules such as Routing rules and Suppression rules for Alerts.
• Collaborated with development team in developing business scenario simulation algorithms using Apache Spark, Apache HBase, and Oozie and automation of workflows using Apache Mahout.
• Acted as a liaison between Hadoop Administrator and Developer in setting up the nodes and clusters of Hadoop eco-system with the help of tools like Cloudera Manager and services like Zookeeper and YARN.
• Assisted Web services team in designing REST API’s and configuring WADL.
• Involved in validation of HTTP requests and response of Web server by using stubs.
• Assisted in configuring dash boards and reports in SAS Visualization.
• Assured Quality Assurance of developed software by identifying Test Scenarios, creating Test Plans. Tested various modules by performing UAT, tracked defects by documenting them in JIRA and communicated with the team for resolving the defects.
• Maintained and Managed all the deliverables, artifacts, timelines and dependencies using JIRA for Project Management.
• Facilitated all Scrum ceremonies like Sprint Planning, Daily Scrum Meeting, Sprint Review and Sprint Retrospective ensuring time-box.

Experience: Waterfall Scrum Hybrid, JIRA, Confluence, MS Project, MS Visio, UX pin, Lucid Chart, Informatica, Big Data Hadoop (YARN, Sqoop, Flume, MapReduce, Hive, Pig, Impala, Apache Mahout, Hadoop Distributed File Systems (HDFS), HBase, Spark Streaming), SAS Financial Crime Suite, SAS AML, SAS Base and Data Loader, SQL, HTML5, XML, CSS3, Angular JS, RESTful API, AJAX

Confidential, Alpharetta, Georgia

Scrum Master/Business System Analyst

Responsibilities:

• Collaborated with stakeholders, SME’s to gather the need for business, identify scenarios and performed Gap analysis, Risk analysis, Feasibility analysis for the to-be system.
• Elicited business requirements by conducting JAD sessions, Focused groups, one to one session, Interviews with Project Stakeholders, SME’s and business owners.
• Coordinated with the Project Manager in defining the scope/business area and requirements of the project.
• Defined Business Case and identified scope for each sprint basing on business value. Decomposed it into Epics and further into User Stories by conducting a story writing session and product grooming session for the PSPI (Potentially Shippable Product Increment) to be delivered in the Sprint.
• Performed Document Analysis and migrated all the previous documentation into standard documentation format that is followed across Confidential client projects using Share point.
• Gathered and elicited requirements to identify customers across multiple sources, data standardization algorithms, core matching (fuzzy matching), and golden copy rules assignment.
• Elicited requirements for task management system for manually linking and unlinking customer records from same/multiple systems. Identified management user interface (UI) for displaying golden view and detailed view.
• Worked with design team (system designers, developers) to create prototypes, mockups using Balsamiq.
• Engaged in Data Modeling by creating Conceptual and Logical Data Models using ERwin for the database tables in the application, Verifying with the source requirement.
• Created UML diagrams like Use-Case diagrams, Activity, Sequence diagrams using MS Visio.
• Responsible for identifying data sources and performed source data analysis by using Informatica.
• Coordinated with the external web service team that provides data for consumption of RESTful API’s and documented them.
• Acted as a knowledge center to provide clarity to the development team when there is any ambiguity during implementation.
• Worked with users to define requirements for Tableau reports and support the implementation and customization of Tableau reports
• Defined, retrieved, analyzed large datasets using SQL, and Excel to drive and define operational solutions and approaches
• Coordinated with QA in designing Test Cases, Test Plans, Test Scripts, and Test Scenarios to perform Functional Testing, and Regression Testing and logged down defects using JIRA.
• Facilitated all Scrum Ceremonies, Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospective. Ensured User stories are groomed and made them ready for iteration.
• Implemented SAFe framework and Endured transparency across all stakeholders in SAFe environment by publishing team performance, making teams committed and accountable to deliverable and ensure team follows Agile principles.
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline. Worked closely with product owner in backlog management and continuous delivery of features.
• Created impediments chart and updated information radiators to add notes regarding impediments or any discussion topics during daily stand-up meeting.
• Managed Change Management by comparing the changes with the project scope and documented them for further review and approval by various stakeholders in Change Control Board.
• Worked with on-shore, off-shore teams and made sure the communication is proper and SAFe process is followed.
• Worked with product owner and the team during sprint review meeting to verify if the demonstrated PSPI satisfied Definition of Done.
• Conducted Sprint Retrospective as the closure ceremony for every sprint and gathered the opinions of the team on the sprint cycle process. Thus, provided room for improvement in the next sprint.
• Planned and organized team engagement activities to encourage self-organization among the team.

Environment: SAFe, Scrum Methodology, MS Project, MS Visio, SharePoint2013, Tableau 9.1, Rally, Jira, Confluence, Informatica, Balsamiq, SQL Queries, Erwin Standard Edition, Angular JS, HTML5, CSS3, Java/J2EE, RESTful API, XML, JSON

Confidential

Business System Analyst/ Scrum Master

Responsibilities:

• Led the project from inception through to deployment by establishing and adhering to time boxed project plans, proactively identifying and resolving risks, and regularly communicating progress against defined milestones.
• Conducted GAP and SWOT analysis by identifying AS-IS and TO-BE business process models and work flows. Studied and documented the PCI Mobile Payment Acceptance Security Guidelines and NACHA standards.
• Gathered and documented detailed user requirements for the design and development of Mobile applications.
• Created Wireframes, Prototypes, Mockups for different each template of application using Axure.
• Prepared End-End work flow diagrams for the Mobile Application using MS Visio.
• Prepared the instruction rule set for Android software development tool kit mentioning the functional specifications.
• Collaborated with SME’s and Stakeholders to elicit and analyze requirements for prioritization.
• Effectively handled Change Request from the Product Owner and helped for prioritization.
• Conducted questionnaires and facilitated JAD Sessions with business users, developers, and database design team to deal with backend synchronization problems accompanied with interviews and document analysis.
• Worked in close conjunction with the Architecture team to design the Conceptual and Logical Model of the system. Created Use Case diagrams, activity diagrams and business process flow diagrams in MS Visio.
• Assisted in drafting the Business Requirement Document by collaborating with technical teams and stakeholders. Facilitated the scrum process and organized Scrum Workshops to mentor teams on agile implementation and adaptation to scrum methodology, since the project was in a Waterfall -Scrum hybrid environment.
• Responsible for disintegration of the Business Requirement Document (BRD) into meaningful User Stories satisfying INVEST Criteria.
• Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI).
• Facilitated Various Scrum ceremonies, such as sprint planning, daily scrum meetings, sprint review, sprint retrospective and backlog refinement with cross functional scrum development team.
• Assisted the Product Owner in prioritizing the product backlog in the backlog grooming meeting using various prioritization techniques such as Moscow, Kano Analysis, Walking skeleton and Business Value.
• Maintained artifacts such as Sprint burn down chart, list of impediments and defect logs, which in turn assist in Velocity and Capacity calculation for superior planning of upcoming sprints.
• Worked with the UI team verifying the completeness of Client-Side Validations by developing exhaustive test cases and test scenarios and assisted in the automation of the UI testing process using tools like HP QTP.
• Responsible for defining, customizing and assisted in scripting the access to the Google Maps API. Documented the technical specifications of the web service for use in the binding template of the

Environment: Scrum-Waterfall Hybrid, MS Visio, MS office Tools, Axure, UML, jQuery, JavaScript, Google Maps API, Android SDK, Oracle iplanet Webserver, JAVA 2 EE, Oracle 11g, HP QTP, JIRA, HTML5

Confidential

Business System Analyst

Responsibilities:

• Identified and analyzed business needs using techniques such as JAD Sessions, Document Analysis, Interface analysis, Requirements Workshops and Interviews with SMEs and stakeholders
• Prioritized the development of missing tools and content in the existing framework by performing the GAP Analysis for documenting the gap between the existing system and the TO-BE System.
• Created project plans, Work Breakdown Structures (WBS) and identified & managed risks using MS Project.
• Developed a high-level Business Requirements Document (BRD) and had them base-lined from the business owner and stakeholders.
• Worked with GUI development team to assist them in creating the initial UI wireframes and mockups. Developed Mockup screens and prototypes for the home page requirements document.
• Created activity diagrams to represent the current business process flows, work flow, context flow diagrams to identify the interfaces and data flow of the system using MS Visio.
• Performed data analysis to generate internal reports and to understand current trend.
• Used IBM Cognos to generate internal reports to study and analyze the current business performance.
• Extensively used SharePoint for team collaboration and version control.
• Constructed Requirements traceability matrix (RTM) to determine the source of the requirement, ensure all requirements are met and locate affected system components when there is a requirement change.
• Performed Change Management by handling change requests and performing change impact analysis and getting the approval from the Change Control Board (CCB), to make the appropriate changes.
• Analyzed Business Requirements from Black Box testing perspective.
• Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the Functional, Performance, Usability and Security requirements

Environment: Waterfall Methodology, MS Visio, .Net Framework, MS SharePoint, MS Project, MS Office, HPQC, Bugzilla, IBM Cognos, Microsoft Dynamics CRM, SQL Server

Confidential

Business System Analyst

Responsibilities:

• Assisted in defining the initial common terminology to be used throughout the project lifecycle.
• Worked with the entire Mortgage Business Applications including Loan Origination System, Loan Processing System, Loan Underwriting System, Loan Closing System, and various other internal system interfaces.
• Gathered Business Requirements and analyzed data/process flows. Defined the scope, financial projections and cost/benefit analysis. Ensured progression from Problem Statement to well- documented Designs.
• Created an AS-IS workflow to better understand mechanics of the existing system and conducted Gap Analysis.
• Developed Wireframes, Prototypes of the new information processing application using MS Visio.
• Facilitated collection of functional requirements from system users and prepared business requirement documents (BRD) using Rational Requisite Pro.
• Reviewed Design documents, Requirements analysis specifications with Project Lead, Business Owners and the Technical Lead.
• Identified and documented issues, risks and gaps (descriptions, impact) and provided recommendation and alternatives to develop the application to meet the user requirements.
• Developed and executed test cases for systems testing and User Acceptance Testing.
• Played a major role in Change Management (employed Rational Clear Quest) during the testing lifecycle.
• Helped Data Architect to understand the business requirements to create the Database Models and resolve the Data Migration issues.
• Helped the business to articulate and prioritize their ideas by using the Rational Unified Process(RUP).

Environment: RUP, UML, CRM, Rational Rose, MS Project, MS Visio, IBM WebSphere, Test Director

Confidential

Business Analyst

Responsibilities:

• Identify research, analyze, define and document business processes.
• Conducted interviews with project managers, SMEs, business users to collect requirement and business process information.
• Created, Maintained, Mapped and Updated Requirement Traceability Matrix (RTM) to ensure all requirements are defined for a system and tested in the test protocols.
• Created low fidelity diagrams like Wireframes showing markups for web pages.
• Created process flow diagrams for better process identification and clarity for development team.
• Worked with the developers closely to magnify success scenarios of Primary and Alternate flows.
• Developed PowerPoint presentations for monthly meetings with upper management.
• Teamed up with the credit allocation department to perform market survey and learn client requirements to assist the technical team in Software development.
• Assisted Engineers in coming up with technical documents Functional design documents.
• Assist in selecting the technology for the application based on Cost-Effectiveness and Quality with an eye towards the future.
• Used for SharePoint content management and document management.
• Used UML to prepare Use Cases from the gathered requirements and created diagrams using Rational Rose.
• Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules, Test Scenarios and implemented them with QA team.

Environment: Waterfall, UML, SQL Server, MS Office (word, power point, excel), MS Project, DB2, Mockup Screens, SharePoint

Confidential

Front End Web Developer

Responsibilities:

• Performed the requirement analysis by interacting with key stakeholders to get the better understanding of the scope and deliverables of the project.
• Worked with a team of front end developers to build UI design concepts and prototypes.
• Heavily interacted with the end users and stake holders for design validation.
• Developed Ajax framework for the project using jQuery, Servlet, JSP.
• Evaluated, analyzed, and tested web interface to understand and enhance the overall usability of the designs.
• Constructed presentation layer using DHTML, XML, CSS, JavaScript.
• Used W3C validator for testing HTML that dramatically helps improve and ensure quality in HTML.
• Used Subversion for source control.
• Integrated the Java code (API) in JSP Pages

Environment: HTML, CSS, JAVASCRIPT, jQuery, JSP, AJAX, DHTML, Eclipse IDE, SQL Stored Procedures, MySQL