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Business System Analyst Resume

Jacksonville, FL


  • Around 8 years of Professional Experience as Business Analyst/Quality Analyst in different environment and platforms. Experience in Automation testing, Manual Testing, Database testing of Web based, SOAP UI based and Client - Server application.
  • Experienced in modernizing legacy systems using latest technologies and capturing to-be detailed system requirements from as-is system.
  • Excellent documentation skills in creating Business Requirement documents, Use Cases, Systems Requirements Specification (SRS), Business Continuity Plan (BCP), and Workflows.
  • Developed user documentation as well as scripts for functional usability testing and system training.
  • Skilled at reviewing test cases to make sure they are in accordance with requirements and assist the overall testing process by activities such as change and defect management and conducting UAT.
  • Performed gap analysis, presented the cases to the business partners to identify the missing requirements
  • Experienced in capturing lessons learned and applying to later projects to reduce defects, mitigate the risk, and improve the performance and increase customer ROI. Discussing with senior managers and architects about improving overall system quality, performance, and achieved delivery excellence.
  • Agile Management and Software Development. Strong testing Quality Assurance experience within agile environment. Good understanding of agile software development lifecycle (iterative and incremental).
  • Experience in Quality Assurance testing and knowledge of Software Development Life Cycle (SDLC) and Test Methodologies for Web based applications, .NET and Java based applications.
  • Good understanding of health care compliances and standards such as ICD, CPT Codes, HIPPA 4010/5010, EDI Transactions.
  • Experience in Claims Processing, EDI X12 837P, 837D, 837I, 834 files processing.
  • Knowledge in analyzing and evaluating xml data including x12 format.
  • Good understanding of health insurance policies like HMO and PPO and proven experience with HIPAA 4010 EDI transaction codes like 276/277(Claim Status), 835(Payment/Remittance Advice), 837(health care claim), EDI 820(Payment order and remittance advice and 999 Acknowledge form)
  • Good knowledge about Faucets, HIX and ICD9-ICD10 conversion.
  • Experience in executing Test Cases to test the application functionality against the requirements manually and Automated (HP QTP 10.0).
  • Exposure to different types of testing like Functional Testing, Regression testing, Retesting, Integration Testing, Performance Testing.
  • Expertise in creating Test Strategy, Test Plan, Test scenario, designing manual Test cases, automated test scripts, Test Summary Report and Traceability Matrix for defined business processes.
  • Defect Reporting and Tracking using Tools like Bug Tracker, Bugzilla, Quality Center.
  • Proficient in understanding and analyzing Requirements.
  • Ability to handle multiple tasks and work independently as well as in a team
  • Involved in participation of regular weekly project status meetings to discuss the risks involved in ongoing projects with Teammates and Team Lead.
  • Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.


Languages: C, SQL, PL/SQL, J2EE, HTML

Operating Systems: Windows 98/2000/ XP/Vista, Linux, CentOS

Scripting: VB Script, Unix scripting

Testing: Manual Testing, DB Testing, Automation (HP QTP 10.0).

Defect Reporting Tools: Bug Tracker, Bugzilla, Quality Center 10.0, Rally, Jira

Database: Oracle SQL Developer 10g, TOAD 9.5, MS Access, SQL Server, Toad Data Point

Tools: MS Word, MS Excel, MS PowerPoint, MS Access, MS VisioRational Requisite Pro, Rational Clear Quest, Rational Quality Manager

Scrum Tool: Scrummage


Confidential, Jacksonville, FL

Business System Analyst


  • Worked on validating IPS and MCEF transactions in EAS (Enterprise Audit Service).
  • Worked on resolving and identifying root cause analysis for Service Manager Tickets.
  • Worked on Accumulators, RX claims and checked for accumulated amount for a member in corresponding database tables.
  • Verified XML data available in EAS against database tables.
  • Created User stories in Rally tool.
  • Created Tasks and assigned to respective working groups.
  • Used Rally to track the project status and task completion status.
  • Used Claim Submission Tool and submitted the Test data for claims.
  • Coordinated with developers and testers in resolving issues.
  • Reproduced production error in non-prod environment to analyze the issues.
  • Performed UAT after fixes or modifications.
  • Involved in validating the XML files against the data available in the diamond application.
  • Created SQL statements to validate the database tables.
  • Created project changes requests as per user’s needs and assisted them with UAT.
  • Written several complex SQL queries for validating Reports.
  • Writing complex SQL queries for data validation for verifying the business Rules.
  • Coordinated weekly meeting and walkthroughs for project status and updates.
  • Good Knowledge on Scrummage Tool.
  • Good exposure to Agile Methodologies.

Environment: Java, XML, Flat files, SQL Developer, Pl/SQL, MS Access, MS Excel, TOAD Data Point, Rally, Windows XP, SQL NavigatorProject #2:

Confidential, Albany, NY

Business System Analyst


  • Involved in the review of requirements specification with functional manager and technical specialists of the application.
  • Conducted JAD sessions which focused on the definition of Business Requirements.
  • Created use cases that defined the role of customers, Medical Practitioners, Health care plans such as Medicaid.
  • Worked with client to gather Business/Technical Requirements, Approval of CR (Change request), Design and Implementations for State MMIS.
  • Studied the existing business process and crested AS-IS workflow to illustrate the existing system.
  • Assisting the project manager in creating the business case and project plan.
  • Recorded requirements in the Requirement Traceability Matrix (RTM).
  • Gained extensive experience in designing/modifying the CICS screens for various areas such as Enrollment, Billing, Provider Record and Reimbursement Status in MMIS.
  • Actively analyzed current business processes (Claims, Member Eligibility and enrollment) and worked with the management to improve and implement enterprise solutions to ensure compliance.
  • Work with business representatives to understand the requirements and make sure IT work is appropriately aligned.
  • Followed the UML based methods using Rational Rose to create use cases, activity diagram, sequence diagram, collaboration diagram that includes functional and non-functional specifications.
  • Actively involved in updating internal processes (submit claims, check eligibility), updating data collection and data reporting.
  • Defects and bug testing by using Rational Clear-Quest, configuration Management.

Environment: HP quality Center 10.0, MS Office, Windows XP, Windows Vista, MS Visio, XML, SQL Developer, Toad, Rational Clear Quest, Rational Quality Manager, Rational Requisite Pro.

Confidential, Jacksonville, FL

Business System Analyst


  • Worked on Truecomp for Incentives and compensations for II, IG, EI, EG.
  • Experience in Manual with Automation Web Services Testing, Web Services tested with SOAP, by pushing the XML’s to HPS.
  • Written several complex SQL queries for validating Reports.
  • Involved in running the Informatica work flows and verified the session logs from workflow monitor.
  • Involved in testing reports and closely worked with operations, and Release teams to resolve the production issues.
  • Writing complex SQL queries for data validation for verifying the business Rules.
  • Developed SQL queries to verify the data loaded into the target tables.
  • Involved in testing the XML files and checked whether data is parsed and loaded to staging tables.
  • Reviewed Technical design documents, FSD, BRD and setup documents to create the workflow of test cases.
  • Created SQL statements to validate the database tables.
  • Performed User Acceptance Testing, Functional Testing, system testing etc.
  • Developed and executing test plan, test cases based on the requirements and also responsible for creating and updating user-defined functions to meet the current business requirements.
  • Verify data in XML against database tables using SQL.
  • Created and Developed Reports and Graphs using ALM.
  • Tested and reviewed the mapping document as per the Low Level Design.
  • Involved in validating the batch processes such as Informatica.
  • Performed UAT after fixes or modifications.
  • Defect tracking and Defect Report Generation are prepared using ALM and Quality Center.
  • Designed test data using MS Excel sheet to test the application with positive and negative inputs.
  • Involved in weekly meeting and walkthroughs for project status and updates.
  • Wrote Test cases in ALM and Defect report generation using ALM (Application Life Cycle Management).
  • Tested Data Migration and Data Cleansing and reported defects on Quality Center.
  • Have tested ETL loads for the project and worked on PL SQL.
  • Involved in validating the initial loads and incremental loads according to functional specifications.
  • Developing EDI 834 transactions using HIPPA 5010 specified rules.
  • Worked for Claims Processing, EDI X12 834 files processing.
  • Hands on experience in EDI 834 enrollment file.

Environment: ALM - Quality Center 11.0, DB2,Informatica, SQL Navigator, PL SQL, Java, XML, Flat files, True Comp, SOAP UI, Siebel and Mainframes.

Confidential, Atlanta, GA

Business Analyst/QA.


  • Interact with Subject Matter Experts (SME) s, organizing and facilitating Joint Application Development (JAD) sessions and interview stakeholders at various levels.
  • Reviewed and analyzed the business environment and identical process improvements.
  • Interfaced with Business Stakeholders to create Business Requirements Document and Functional Specifications Document.
  • Identified and communicated risks and issues impacting business rules, functional requirements and specifications.
  • Worked as a liaison between business users and developers to submit requirements and changes, clarify any questions and issues.
  • Documenting artifacts including, but not limited to, functional specifications and the use case specifications.
  • Conducted daily status meeting to discuss the status of the project and discuss any potential risks involved in the project.
  • Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test cases and Test Procedures using Quality Center.
  • Performed automated testing of the functionality of the application by using varying data on different test runs.
  • Prepared detailed Test Plan and Test Cases based on information gathered in Quality Center for system integration, security and regression testing of application.
  • Testing the modules developed, client change requests, internal change request, bugs as per the guidelines provided.
  • Make sure that the module developed is according to the specified requirements through all the systems i.e. Development, UAT and pre-production.
  • For each feature positive and negative test cases were written using Quality Center.
  • Testing the replica of production to find out the root cause of issue.
  • Interfaced with development teams to report bugs and track defects using Quality Center.
  • Prepared Test Data for system testing as per the specifications
  • Participated in Meetings and Walkthroughs, interacted with other development team members to better understand system functionality in order to improve testing quality
  • Creating test logs and test Summary reports using Quality Center to be handed over to the team lead.

Environment: J2EE, XML, UNIX, SQL, Pl/SQL, MS Access, MS Excel, HP QC, HP QTP, TOAD, Windows XP, IE 8.0

Confidential, Atlanta, GA

Quality Analyst.


  • Participated in requirements analysis meetings.
  • Involved in complete software testing lifecycle (Requirement Analysis, Test Planning, Test Cases Development, Test Execution, Test Reporting, Test Result Analysis, and Defect Retesting).
  • Performed backend testing, written several SQL scripts to automate the testing process and also for data verification
  • Involved in performing Systems Integration, User-Acceptance, End-to-End and Regression testing
  • Effectively communicated with Development, Business, Project management, Global/Off-Shore teams and resolve technical Issues
  • Preparing Test Data in UAT for Client to test.
  • Product testing and Database testing­.
  • Testing database for correct updates inserted through application access.
  • Writing and executing SQL queries to validate the data in the database.
  • Reporting to the Test Lead / Test Manager about the outcome of testing.
  • Involved in using HP Quality Center for Test script creation including uploading scripts from Excel, Test script execution, reporting and defect tracking.

Environment: Windows 2003, IE 8.0, UNIX, SQL, Oracle, XML, J2EE, HTML, HP QC, HP QTP.


Business Analyst


  • Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, mitigation plans, and impact analysis document.
  • Created and researched on various use case scenarios.
  • Migrated development process from Waterfall and Agile-scrum environment.
  • Provided input (scope, risks and constraints) to Project Manager for project planning and control.
  • Experienced with various scrum estimation and prioritization techniques.
  • Participated in daily stand up Scrums, Sprint Planning Meetings, Sprint Reviews, and Retrospectives
  • Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
  • Working with development teams to ensure on time delivery of sprint.
  • Involved in the technical design and development of a SharePoint portal for Large Businesses. It provides on-demand product information and real-time feedback. This gives any business a productivity boost.

Environment: Windows 2003, IE 8.0, UNIX, SQL, Oracle, XML, J2EE, HTML, HP QC, MS Visio, Toad

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