SUMMARY:

• Business Analyst / Quality Assurance with 10+ years of diverse experience worked with end users, internal business units, product development team, and other IT project teams in the gathering, analysis, profiling, documentation and management of requirements throughout the life of the project.
• High level of flexibility and the ability to master system applications as needed.

TECHNICAL SKILLS:

• Expertise: requirements gathering (user interviews, workshops, email surveys and reviewing existing system documentation and procedures); business analysis methodologies; requirements analysis; software development lifecycle (SDLC), Waterfall; application lifecycle management (ALM), Scrum/Agile; mainframe, web - based, mobile testing; Rational Distributed Defect Tracking System (DDTS), Test Director, Primavera, WinRunner and CA-Verify); Sharepoint, MS Office Suite
• Experience: Joint application development (JAD) and rapid application design (RAD) sessions with subject matter experts, developers, clients; cost/benefit analysis, process mapping; REXX, CICS, COBOL, IDMS, DB2, MVS JCL, SQL, Java, HTML, XML; Enterprise Resource Planning (ERP), Application Program Interface (API), Web-based, Mobile, HTTP, Team Foundation Server (TFS), Magento, Jira, HP Quality Center, Confluence, Visual Basic for Applications (VBA), HP NonStop,
• Expertise: defining and creating test cases, analyzing bugs, bug resolution, user acceptance testing (UAT), client acceptance testing (CAT); quality assurance and quality control; change management; smoke, regression, integration, black box, white box testing
• Experience: UML, sequence diagrams, activity diagrams and collaboration diagrams, key performance indicators (KPI); risk assessment; project management, screen prototypes
• Expertise: designing business cases, documentation, use cases, functional and technical specification documents, requirement traceability, traceability matrices, test plans, test scripts and software development plans, functional and technical specifications, flow charting

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / Quality Assurance Coordinator

Responsibilities:

• Gathered requirements, using questionnaire and meetings in mixed Agile and Waterfall environment
• Created requirement design documents, including, data flow diagram, traceability matrix, change process, communication table, external design documents, and internal design documents for quality assurance.
• Conducted joint application design (JAD) sessions
• Coordinated user acceptance testing.
• Performed manual testing, including system, regression, functional, web-based, front-end and back-end testing.
• Participated in, manual, functional, system, unit, integration, end-to-end, and business process testing.
• Validated end-to-end testing for data flow via UI, SQL Server database and API layers, HTTP requests and responses.
• Documented defects, using TFS management tool
• Worked with automation team to tested new web-based system
• Conducted quality assurance testing, using HP Quality Center management tool (HP ALM).
• Coordinated full lifecycle testing activities with test analysts, developers, technical staff, and management; reviewedissues during testing
• Reviewed, analyzed and assessed test plans, test scripts, test cases, test results
• Analyzed user story and translated into test cases consisting of functional, negative, UI/ compatibility and data Interface testing.
• Developed test scripts for enhancement features; conducted black box and white box testing.
• Utilized scrum board and sprints on projects
• Conducted quality assurance reviews with other teams for all testing deliverables
• Conducted training sessions on quality assurance and testing procedures
• Produced and maintained test schedules, test plans, requirements matrix, exceptions log, test cases
• Conducted Cross browser testing, using Browserstack to simulated Safari browser.
• Utilized Confluence to store QA documents and user guides.

Business/Technical Analyst

Responsibilities:

• Functioned in waterfall / Rapid Application Design environment
• Reviewed and edited business requirement documents as part of LoanSolutions group.
• Created use cases. flow charts, process maps, activity diagram
• Performed functional, security, smoke, usability, regression, ad hoc testing for development of mobile and web applications.
• Confirmed message requests properly routed properly via the HP NonStop without altering message.
• Verified that HP NonStop tool correctly aggregates data generated by vendor software.
• Tested web based functionality and business requirements from new functionality and negating perspective in
• Logged defects found into Jira and create additional tests affiliated with associated ticket.
• Tested application functionality, including onboarding, fees, billing, payout, transactions and reports
• Participated in Six Sigma Process for Certification in Meetings Management (CMM) certification.

Application Tester / Quality Assurance Coordinator / Trainer

Responsibilities:

• Rapid Application Design environment
• Executed manual regression of Web application to validate business requirements
• Coordinated full lifecycle testing activities for multiple utility CIS PLus mainframe initiatives: MQ Series;
• Coordinated user acceptance testing. (communication software), SAP (Accounting and Reporting), ITRON (Meter Reading), Electronic Data Interface (EDI).
• Utilized CA-Verify for capture and playback and Rational Distributed Defect Tracking System (DDTS).
• Conducted business process re-engineering, evaluated current processes, proposed/implemented improved processes and procedures.
• Conducted regression and release acceptance testing for all the major and transitional releases.
• Coordinated test related activities with test analysts, developers, technical staff, and management.
• Conducted training sessions on quality assurance and testing procedures
• Tested Web GUI component of system for usability, navigation, performance.
• Analyzed, reviewed and assessed test plans, test scripts, requirement, and design documents
• Created test matrices template, requirements documentation and template, testing templates.
• Created daily and weekly status reports.
• Participated in implementation planning, daily production support, resource planning and turnover meetings.
• Produced and maintained test schedules, test plans, requirements matrix, exceptions log, test cases.
• Worked with client on business requirements, software quality assurance and quality control.
• Collaborated with production support, developers and database administrators in shared test environment.

Quality Assurance Analyst

Responsibilities:

• Ecommerce Web based applications testing, like electronic processing systems, using Magento
• Conducted manual and automated testing
• Participated in all project life cycle phases, walk-through, team meetings and JAD sessions.
• Created Requirements Test Matrices
• Conducted Quality Assurance testing
• Coordinated user acceptance testing.
• Validated, verified, communicated and resolved software and web application issue through careful, thoroughly documented testing to maximize first call resolution rate.
• Reviewed, analyzed and assessed test plans, test scripts, requirement design documents, external design documents, and internal design documents for quality assurance.
• Utilized Test Director to document and track defects.
• Tracked project time using Primavera Information System.
• Utilized SharePoint to store documents.

Business Analyst

Responsibilities:

• Gathered and documented application/systems requirements
• Interviewed subject matter experts and documented relevant system information.
• Facilitated and participated in Joint Application Design (JAD) sessions for Internet and client/serverapplications
• Created Test Plan templates and business requirements document, including requirements matrix, data flow diagram, activity diagram and use cases
• Conducted business analysis and testing on the Home Equity web Java, C and C++ applications., and check processing application.
• Conducted systems integration testing.
• Performed gap analysis and cost analyses.

Quality Assurance Team Lead

Responsibilities:

• Managed test team’s workflow. Coordinated user acceptance testing.
• Facilitated and attended weekly status meetings.
• Performed manual testing on various websites related to entertainment, airlines, and videos.
• Created test plan, testing document, requirements traceability matrix and configuration management plan.
• Created and maintained team’s test log.
• Created and executed test scripts and test cases for customer relationship management (CRM) middleware.
• Utilized Polytron Version Control System (PVCS) for problem tracking and simple SQL statements to retrieve Oracle database information.

Test Lead / Coordinator

Responsibilities:

• Coordinated testing efforts of utilities systems/applications.
• Created test schedule, metrics, system documentation, work flow processes, test procedures, test plan, test cases
• Organized management meetings, weekly status meetings and reports
• Ensured User communication, test environment stability
• Conducted baseline testing, system testing, regression testing, user acceptance testing, system analysis and assessment
• Reviewed test results

Business Consultant

Responsibilities:

• Assisted with implementation of Capstone financial solutions product, using SQL and GUI programming onUnix, accessing an Oracle database.
• Conducted data base testing, using SQL
• Created rules and status maps, using VISIO.
• Created flow charts, process flows, activity diagrams

Test Manager

Responsibilities:

• Managed test team at a large hospital, test assignments, project plans and weekly status reports
• Consulted with vendors and users, regarding new application/system bids, software installation and compliance.
• Developed test procedures, test plans, contingency plans, and validation test procedures.
• Installed, analyzed, and conducted black box testing on vendor and in-house client/server, web-based, Java,LAN, Windows and database (DB2, Visual Basic, Access, Fox Pro), Medical Information Systems applications
• Configured and implemented software applications.
• Interviewed management, users, and vendors in order to create systems’ documentation.
• Coordinated user acceptance testing (UAT).
• Prepared test report packages and conduct preliminary quality assurance reviews.
• Conducted HL7 Interface testing on healthcare information technology, and ERP

Interface Test Manager

Responsibilities:

• Created test plan documentation
• Managed external interface testing, and conducted initial analysis and assessment for credit card systems
• Identified and coordinated testing schedules with external entities including regulatory agencies.
• Generated and managed matrices, including weekly status and metric reports.
• Developed mainframe applications, test plans and strategies
• Gathered and maintained external interfaces inventory on MS Access.
• Developed and implemented external interface methodology for Project Office.

Project Manager/Quality Assurance / Quality Control Consultant

Responsibilities:

• Worked as part of global technology team at multiple client sites.
• Conducted feasibility studies, Cost Benefit Analysis, Business Process Analysis, and Quality Assurance.
• Performed resource planning and management, project scheduling, planning, business process analysis, business process reengineering and undertaking of all activities relative to analysis, testing, implementation, and documentation of clients. information systems and business process.
• Conduct mentoring and training on processes and procedures.
• Documented, tracked and analyzed defects, using IBM Rational Distributed Defect Tracking System (DDTS)
• Managed test team and all activities related to system, integration, internal and third-party interface testing, including creating testing processes, documentation, test plans, reviewing test cases and test results, test environment preparation, application implementation activities.

Programmer

Responsibilities:

• Set up and controlled the billing of computer equipment for the IBM Billing System: Billing Control System, Billing System, General Mark-Up Language (GML).
• Wrote programs and maintained applications in mainframe environment: PL/I, REXX, CICS,COBOL, TSO, ISPF, MVS, VM/CMS, JCL
• Conducted Feasibility Studies, research and interviews (data gathering), Requirement Specifications Creation, joint application design (JAD) sessions, Rapid application design (RAD) sessions, problem identification
• Conducted batch, interface, regression, unit, white box, system, pilot testing
• Created user manuals and screen prototypes