VP- Business Planning & Analysis Resume

PROFESSIONAL EXPERIENCE

Confidential

VP - Business Planning & Analysis

Responsibilities:

Salesforce.com Maintenance Initiatives Product Owner
Responsible for Centralized and Distributed Sales User Experience
Salesforce.com vendor integration strategy and implementation.
Accountable for business design, test, and execution of trigger based email - marketing systems.
Full agile project lifecycle management and analysis including business requirement development, story writing, grooming, poker planning, testing, and implementation for top priority projects.
Business process modeling, data modeling, and trend analysis.
Working with business owners and IT team members to meet key business objectives throughout the business.

Confidential

Mortgage Consultant

Responsibilities:

Extensive knowledge of mortgage services, products, operations, and current market trends.
Structured transaction of deals based on customer requirements.
Consistently meeting and exceeding management objectives by maintaining company as well as personal metrics.
Effective management and leadership skills.
Continuous identification of key measures to drive my performance as well as overall company performance.
Strong focus on competitive analysis.

Confidential

Quality Engineer

Responsibilities:

Customer product return analysis.
Extensive customer service in leading customer required improvement activities.
Quality System Implementation directly responsible for reduction of yearly customer rejections from 34 in 2003 to 7 in 2005.
Microsoft Access database administration. Creation, maintenance, and upgrade utilizing tables, queries, macros, and user forms to collect and analyze company data.
Microsoft Excel database Administration. Creation, maintenance, and upgrade utilizing formulas, tables, queries, macros, and user forms to document and graphically analyze company data.
Proficient in Microsoft Word, Excel, Access, PowerPoint, Front Page, and Outlook.
Product quality disposition.
Shop floor quality support/coaching.
Quality system set up, implementation, and maintenance.
Team Facilitator.
Lean manufacturing training and implementation.

Confidential

Quality Assurance

Responsibilities:

Developed Microsoft Front Page Web Based training system for shop floor employees.
Customer focus team member.
Strong customer focus in handling customer concerns.
Strong supplier relationships in dealing with day-to-day quality issues.
Internal QS9000 audits.

Confidential

Quality Manager

Responsibilities:

Responsibilities include the overall maintenance and improvement of the QS9000 and A2LA Quality system.
Strong customer focus in handling customer concerns.
QS9000 and A2LA management representative
Manage internal quality isolation system
Conduct supplemental internal QS9000 audits